My husband has been having really bad tooth pain for about a week now , and this morning it just…read moregot super unbearable , Cedar Creek Dental was amazing and was able to get him in and out THE SAME DAY. This is my regular dentist as well and I have had nothing but good experiences. Thank you guys for getting my husband in asap !

Cedar Creek Dental is great at keeping my gum disease in check with maintenance cleanings. Always…read morepainless! Appreciate the well trained and friendly staff!

2 minutes ago I have…read morebeen going to Dr.Tolley for about a year or two maybe longer. I love this Dental group they are so nice and when you walk in the door you feel welcome. The staff are caring and friendly people. Thank you LORD for my dentist and his staff.

I will start by saying the medical team I interacted with was amazing. They billed the wrong…read moreinsurance (one given to them last year, before I was even a patient), and I paid much more out of pocket than I should have. This was an administrative issue, but how it was handled is where I became frustrated. On March 26th, they said they would bill the correct insurance. I checked my insurance portal to make sure the claim was registered for 3 weeks, and never saw it populate. I reached back out on April 16th to check on the status because I didn't see it on the insurance side at all. In an email correspondence on April 16th, I was told that they billed the correct insurance on March 26th, but that she would resubmit it to make sure. Coincidentally, I finally saw the claim registered on the portal and then received the EOB in the mail on April 29th. I emailed them on the 29th to let them know that I received my copy of the EOB and asked for the timeline and process of getting a refund for the overpayment. I did not hear back. I emailed again on May 5th to follow up -- again, no reply. I called on May 6th, and as told, everything was still pending. I let the lady know that I am showing that payment was issued. She said their insurance person would review and call me back the next day. I waited all day, the next day, and again ... no call back. I called them at 1pm to follow up because I knew they closed soon, and was told the insurance person went to run an errand and would be back within an hour. I waited by the phone for 2 hours until their closing time to receive the phone call, and you guessed it ... no phone call again. It wasn't until I reached out to my dental insurance company to help with my money being held with no response from Tolley. I finally was able to get assistance and speak with a manager. There was little to no accountability, and I was told repeatedly that they ignored my requests for calls/emails because they had no information to share. Communication was the root of this issue and continued to perpetuate it throughout the past month. They continued to stand by their reasoning of not answering my emails/calls. I am disappointed as I changed my insurance specifically to become a patient here, and while the medical team was phenomenal, the front desk team and leadership of the practice is lacking basic customer service skills.

I went in for a routine cleaning and had such a great experience. Cameron (the hygienist) was…read moreawesome. He talked me through everything he was doing and made sure I was comfortable the whole time, which I really appreciated. Dr. Greg and Farah were amazing too. They walked me through options to help with some sensitivity I've been having without making it feel overwhelming or pushy. Honestly, I feel like I've finally found my dentist in Winchester. Highly recommend!

Omg this place is a treasure. The staff is absolutely incredible and the quality of the care is…read moreamazing. Best dentist I've ever been to.

Excellent service, very knowledgeable doctors and curtious stuff. Performed with such care and…read moreknowledge that I knew I was getting the best result and I did. Patiently listened to my concerns and step by step took care of all. I recommend this dentistry to all. You won't be disappointed.

I had a very concerning experience with Invisalign treatment here. I was given retainers before…read morerefinements were completed, and the retainers did not fit correctly. After I raised concerns, the office later confirmed that refinements were needed, but then told me I would have to pay out of pocket for a new set of retainers, even though I was on a comprehensive Invisalign plan. When I asked for clarification based on the written Invisalign agreement, the explanation kept changing. After I began questioning this, I was offered $100 off instead of a clear resolution, which raised concerns about billing practices. Communication went in circles and delayed my treatment, and I had to involve Invisalign corporate to address the issue. I strongly recommend that patients considering Invisalign here ask very specific questions about treatment sequencing, refinements, and potential charges before starting.

I brought my daughter in for routine dental work and arrived a few minutes early, as requested. The…read morelobby was completely empty, yet we waited 45 minutes past our scheduled appointment time before she was taken back. During that wait, another patient arrived roughly 30 minutes after us and was taken back immediately. After we had already been waiting 15 minutes beyond our appointment time, the receptionist told us she would be seen shortly. That turned into an additional 30 minute wait, and we were moments away from leaving when my daughter was finally called back. While waiting, the receptionist was laughing and giggling with another employee, showing no apparent concern that a patient had been sitting in the lobby for nearly an hour past their scheduled time. If the office was running that far behind, we should have been informed upon arrival and given the option to reschedule. I took my child out of school and shortened my workday by three hours to accommodate this appointment. That time was not respected. After finally being taken back, my daughter then waited another 30 minutes before actually being seen. After her appointment concluded, my daughter said that there were three additional patients being seen simultaneously. I understand a practice wanting to maximize the opportunity to generate revenue, but when that comes at the expense of making a child wait over an hour and fifteen minutes, especially when that child should be in school, it reflects a serious scheduling and management problem. Unfortunately, this experience has made it clear that this practice does not value patients time, and this will be our last visit.

after several years at his practice, I decided to leave for the following reasons :…read more - multiple billing issues - telling me I had cavities that should be filled , but at the next appointment they had hardened back up and disappeared (which is impossible if they were really cavities) - couple of visits with wait times more than 45 minutes - at my last cleaning, they were booking 9 months out for cleaning instead of being able to do the normal 6 months - floor was very dirty

I drove over four hours today to my appointment with Polly, a wonderful hygienist who I've seen for…read moreover 2 years. Dr. Zunka came in and said I had to do more x-rays in order to get a cleaning done and when I asked him to explain why, he said "so I don't lose my license." I was floored and nearly in tears as I left because I came to this practice believing it was a holistic dentistry but many of his protocols are questionable. Even the ADA no longer recommends routine x-rays for no reason.

I have been fearful of the dentist since I was a small child. The team at Dr. Zunkas took the time…read moreto explain the process of each visit and how to improve my oral health. On my third visit I actually feel asleep while I was having my mouth worked on. If you are willing to make life style/diet changes if they are necessary to improve your oral health I couldn't think of better dentist office to visit. Great staff that is always friendly and willing to go above and beyond!

Dr. T and staff are wonderful, accommodating, efficient, thorough, and prompt! I look toward to my…read moreappointment every six months!

My cap on my tooth broke off. I had a new patient appointment on Thursday of the same week!!…read moreI called today Monday and explained what happened. I was told to come in and they would see What the doctor could do. I treated very professionally and made to feel very relaxed. Doctor said the tooth needs to come out. WOW!!! He did exactly that very professionally and a very relaxed atmosphere. The office staff are fantastic. This is my first time ever seen this office. I got the name from my insurance company, and while they go above and beyond, I will definitely be going back and highly recommend anyone even if you're frightened of the dentist, you will be made to feel VERY UNCOMFORTABLE

If you enjoy you smile stay away, her Moto is functional work is ok, non quality work is ok.....put…read moreon a crown and would not repalce (wanted me to pay 1/2 to have it replaced) even after it caused issues with my bite and my teeth started separating within 6 month of the new crown. If you valve your teeth stay away from this non-ethical dentist.

Great dentist. Very pleasant to interact with. Explained the procedure in detail and made me feel…read moreat ease.

Scheduled a cleaning and when I got there they informed me they don't do cleanings until they do an…read moreexamination of your teeth. You have to make a second appointment for a cleaning. Never heard of that before. Scheduled my cleaning somewhere else.