My husband has been having really bad tooth pain for about a week now , and this morning it just…read moregot super unbearable , Cedar Creek Dental was amazing and was able to get him in and out THE SAME DAY. This is my regular dentist as well and I have had nothing but good experiences. Thank you guys for getting my husband in asap !

Cedar Creek Dental is great at keeping my gum disease in check with maintenance cleanings. Always…read morepainless! Appreciate the well trained and friendly staff!

2 minutes ago I have…read morebeen going to Dr.Tolley for about a year or two maybe longer. I love this Dental group they are so nice and when you walk in the door you feel welcome. The staff are caring and friendly people. Thank you LORD for my dentist and his staff.

I will start by saying the medical team I interacted with was amazing. They billed the wrong…read moreinsurance (one given to them last year, before I was even a patient), and I paid much more out of pocket than I should have. This was an administrative issue, but how it was handled is where I became frustrated. On March 26th, they said they would bill the correct insurance. I checked my insurance portal to make sure the claim was registered for 3 weeks, and never saw it populate. I reached back out on April 16th to check on the status because I didn't see it on the insurance side at all. In an email correspondence on April 16th, I was told that they billed the correct insurance on March 26th, but that she would resubmit it to make sure. Coincidentally, I finally saw the claim registered on the portal and then received the EOB in the mail on April 29th. I emailed them on the 29th to let them know that I received my copy of the EOB and asked for the timeline and process of getting a refund for the overpayment. I did not hear back. I emailed again on May 5th to follow up -- again, no reply. I called on May 6th, and as told, everything was still pending. I let the lady know that I am showing that payment was issued. She said their insurance person would review and call me back the next day. I waited all day, the next day, and again ... no call back. I called them at 1pm to follow up because I knew they closed soon, and was told the insurance person went to run an errand and would be back within an hour. I waited by the phone for 2 hours until their closing time to receive the phone call, and you guessed it ... no phone call again. It wasn't until I reached out to my dental insurance company to help with my money being held with no response from Tolley. I finally was able to get assistance and speak with a manager. There was little to no accountability, and I was told repeatedly that they ignored my requests for calls/emails because they had no information to share. Communication was the root of this issue and continued to perpetuate it throughout the past month. They continued to stand by their reasoning of not answering my emails/calls. I am disappointed as I changed my insurance specifically to become a patient here, and while the medical team was phenomenal, the front desk team and leadership of the practice is lacking basic customer service skills.

"As Good As It Gets" They are just perfect…read more They really take care of you. Good Better Best

My experience yesterday was very good with Dr Peter Havalos when he recemented an onlay…read more However, I was surprised to find on checkout that Norbo Dental is no longer in-network (as of June 1, 2024) with my Federal Employee Plan BCBS Dental. I was told I had been sent a notice (which I never received). I would have given 5 stars, but sadly probably cannot afford the care here anymore.

For everyone who is interested in coming here makes sure there's no hidden fee in advance…read more One of the ladies (dental assistant?) at the front desk typed something on her phone and showed it to one of receptionists. And then the receptionist told us (We felt she was afraid to say it. Because the first paperwork she asked us to sign with $0 cost) that they would charge us $75 as consulting fee. The consulting fee can be waived if we choose to have our treatment done. However we had been told that they have no time to do the treatment. They had next appointment coming soon. When we made the appointment, we clearly told the front desk what we need: quote for making two small teeth bigger (Veneer or Resin Filling). The front desk told us that we needed to see a doctor in order to give us a quote. No one told us that if you want to get this so-called quote, it would cost $75. The receptionist who made the appointment didn't tell us. The receptionist who confirmed the appointment didn't tell us. The dental assistant who welcomed us in didn't tell us. I think the money was charged when my wife said she wanted to consider when the next appointment would be and gave them call back. The reason why we were there is because my wife's orthodontist (from the other institution) only offered Invisalign and braces. My wife wants to have her teeth filling before going back to the orthodontist so that he can order retainer for her. Her appointment with the orthodontist is two weeks later. She thought it would be better to have teeth done the day before seeing the orthodontist. That was why we did not decide to have teeth done right after they gave us quotes. Because they were going to charge for "consulting fee", we chose to have teeth resin ($333 for one tooth resin, $1000 or so for one tooth veneer) instead. Then they said they had no time! When we questioned about $75 (we obviously could tell they came up with the price out of blue: employees communicated with each other through cellphone), they knew it was their mistake not to mention the fee before we met with dr. Hall. When we told them that we felt uncomfortable with paying the fee in which they didn't notify us in advance. The receptionist reported our concern to dr. Hall. When the receptionist came back, she said we had been given a discount on the resin filling fee ($333 for per tooth resin). It supposed to be $1000. Before we visited here, my wife's orthodontist already told her resin fillings for each tooth probably cost $300. Does this so-called discount have anything to do with the $75 they charged? We paid it anyway at the end. Basically we paid it for the dentist's precious 10-15 minutes for quotes. If they let us know in the first place and didn't give us excuses, we wouldn't be so upset.

Their receptionist is profoundly rude. The office is difficult to find & is near sketchy apartment…read morecomplex. They clearly have fake reviews on google & yelp.

They do a great job here. I'm really impressed on how they took good care of my teeth. Most dental…read moreplaces don't do this good! I would have given 5 stars but the music needs to go. I understand your religious preference however not everyone has the same preference.

What a wonderful practice. I lost a crown and needed an extraction fairly quickly. The ladies in…read morethe front were wonderful, leading me to their website to print paperwork instead of filling it out in the office, saving us all time! Dr. Kenneth Thomas was gentle, sympathetic, and almost painless, AND Crista was right there for me! I was a bit uncomfortable for a few days, but not nearly what I expected! I will be using this practice now since my previous dentist retired!THANK YOU THOMAS FAMILY DENTISTRY!

Great first time experience today. I was very pleased with the care and attention of the whole…read morestaff, I made an appointment for a routine cleaning in 6 months

Words cannot express how much I love this office! I'm a complete dental-phobe after some bad…read moredentist experiences as a child and always have had a lot of anxiety surrounding dental visits. Dr. Haynie and his fabulous team of hygienists put me right at ease. It was the most calm, gentle and thorough cleaning I've ever had (in my 30 years of life). I've seen several hygienists in the office and they are all equally amazing. They are great at fitting you in for emergencies or last-minute concerns as well.

I drove over four hours today to my appointment with Polly, a wonderful hygienist who I've seen for…read moreover 2 years. Dr. Zunka came in and said I had to do more x-rays in order to get a cleaning done and when I asked him to explain why, he said "so I don't lose my license." I was floored and nearly in tears as I left because I came to this practice believing it was a holistic dentistry but many of his protocols are questionable. Even the ADA no longer recommends routine x-rays for no reason.

I have been fearful of the dentist since I was a small child. The team at Dr. Zunkas took the time…read moreto explain the process of each visit and how to improve my oral health. On my third visit I actually feel asleep while I was having my mouth worked on. If you are willing to make life style/diet changes if they are necessary to improve your oral health I couldn't think of better dentist office to visit. Great staff that is always friendly and willing to go above and beyond!

Let me lead off with, I did not even make it into the office. Serena answered the phone and it…read moreinstantly felt like she didn't want to help me. She asked my child's age 3 times and then asked my insurance. She told me I'm out of network and would have a copay due and I said I don't care I'll pay it because my daughter's tooth is cracked and she's in extreme pain. She said hmm ok. I asked how I would know how much would be owed at visit and she said I don't know we run them 2days before and tell you day of appointment. Because my daughters in pain I said ok just book it please and then she proceeded to give me a date 3 1/2 weeks from now. Shenandoah smiles, please consider taking Serena off the phones as that definitely drove my business elsewhere and I'm sure I'm not the first or last.

Update! We went to a different dentist and both of the dentists at that practice confirmed that it…read morewas not a cavity like Shenandoah Smiles was trying to say it was. They listened and were extremely kind.