They did a great job fixing my car! Looks like nothing ever happened to it. Additionally, they kept…read moreme posted on progress via text and delivered on time!

My service rep Julie took good care of my car and she has excellent customer service. A couple of…read moredays before I dropped my car off I had to go to the shop because a piece under my car was dragging. It was a part that would be replaced. She did a temporary fix to hold until it was to be fixed. It took a couple days longer than expected to get my car back but it was communicated.

Because I was paying myself, several local body shops had nothing to offer (refused the work)…read more Complete Auto Body: * offered an appointment for estimate next morning * prepared an estimate in 25 minutes * scheduled the parts in that same week. * suggested repairs would take a week (actually took an extra day because of a holiday). * completed the work for the estimated price * polished the car and tires. work looks good. Payment (self pay) was cumbersome. I'm satisfied!!

Horrific Customer service from the start and lack of communication throughout thereafter. From…read moreattitude to telling me "you must have somehow slipped through the crack". I would not recommend this business. Upon arrival to get my car (5 days late) I was never debriefed. Same asshat at front desk gave me key and didn't explain anything. I decided to do a walk around the vehicle seeing as none else thought it was important enough and as I was leaving my auto body POC walked out to ask what I thought. Really? Owner didn't care about my concerns so I don't care about their business. Will work with my insurance company on how bad my experience was. Would rate a 0 if I could.

Caliber / Waldorf Md. Farrar shop - this is a John Attwood shout out for customer service above and…read morebeyond 10 out of 5 GOLD stars thank you, as a 45 yr. USAA stars member!! I had an accident on Rt.301 9.10.24 that damaged the hood of my BMW '07 making it impossible to continue my trip to the United States Naval Academy in Annapolis Md. bring my representation of my deceased father to the funeral of his USNA roommate / classmate '57's family as a guest attendee / speaker on my fathers behalf, as I was also carrying a special silk flower arrangement gift from our family to theirs in the back seat, that I had ordered special and had shipped up from a NC. florist to Va., for the family remembrance, of their father. John assisted me with transferring my vehicle back to Caliber Collision in Fredsburg. Va. allowing me to leave the vehicle that he handled for me personally with the tow company - he then surprised me by offering and took me to Enterprise rental down the street a couple blocks where I got an expedited rental scheduled for me, by the front C.S. Caliber folks making a quick emergency call to the sales folks. As a result - I was able to make the wake service as the folks were literally walking into the post funeral luncheon reception, coming from the internment on the USNA grounds. I was able to deliver my speech in memory of my father's classmate as 1 of 2 honor presenters - Only, because John Attwood, whom I'll never forget made it happen!! Thanks John both from my father and our family, as well as his roommates family, as I shared your support with them as to why I somehow made it - and that day my car ultimately made it to it's destination at Caliber / Fredsburg shop and why I recommend this company after at least 4 vehicle repairs that were performed by Caliber over a number of years. My sincere Thank you's for your professionalism John, that was heaven sent - no doubt! - Customer / Fred Howe

Farrar Place location is fantastic. The staff is incredibly professional-from the front desk to the…read moretechnicians and the work is excellent. John and Chuck were able to turn the work around same day. You don't need to look any further for your auto body work needs. I would highly recommend this location.

I got a large dent on the driver's door of my 2026 RAM 1500 from a loose piece of metal bouncing…read moredown the Virginia beltway. Joe and his team had it fixed and returned to me within 48 hours. The quality of the job is amazing - I cannot tell where there was any damage and paint-matching is literally perfect. Customer service was also spot on and I will recommend WB&F to everyone.

For every problem I had fixed on the exterior they created new problems on the interior. Broke wood…read moregrain panels and door panels not reapplied properly and coming back apart. Not sure what happened to my door seals but it sounds like my windows are rolled down even though they're not. On the surface it looked like they took care of me but the quality after further review definitely wasn't worth the 2 months I had to wait

My car was originally stolen and I was heartbroken! This is a reoccurring issue with Kias and I was…read moreshocked that it being stolen happened to me. But thankfully I got it back. Progressive had my car taken here to be worked on to fix the transmission, car handle, and other damage that was done in the vehicle. It brought tears to my eyes seeing it back in the condition I had before it was stolen. They updated me along the way of their progress and fixed issues I brought to their attention. I'm very blessed to have my car back and I'm really grateful to the staff members who revived it.

They don't communicate with the customer and the person at the front desk has zero customer service.read more