We purchased our first piano from Stilwell Pianos in April 2014. We were looking for a used upright. My husband and myself are not piano players and know next to nothing about pianos. Our search was based on aesthetic and the ability of the piano to fit in the space we had designated for it. We did a few online searches and felt that we had found the perfect fit, aesthetically, at another local piano store. After visiting that piano store we realized that our search might be a bit more challenging than we had anticipated. The way a piano looks is not the way to find the perfect piano. We visited another local piano store, and left feeling even more confused. We knew we didn't want to purchase a new piano, as our children had only completed 2 lessons. Yet we were finding that we might actually need to know a little bit about pianos to purchase one that was decent and a reasonable price. We didn't have anyone to refer to, or ask opinions of. We even pondered going the digital route. My husband found Stilwell online and liked what he saw, again aesthetically. We stopped by later in the day on a Friday, without an appointment. The piano selection at Stilwell seemed to be bigger and more varied than the 2 previous stores we visited. I also noticed right away how at home I felt. We were greeted and allowed to roam the store. When we were ready to ask questions Michael gave us his full and undivided attention. He described differences in their many types of pianos. He showed us how the piano works, and which ones would sound best in the space we had. He explained the quality of the different brands, and what set each piano apart from the next. He even shared some piano history. All in what seemed to be an unbiased and factual way. We never once felt like we were getting a piano sales pitch, nor did we feel pressure to choose one piano over another. We felt like we were given so much useful piano information that we finally felt confident in our options and did decide on a piano that evening. We had our Perfect piano, quality we feel comfortable with and the look we wanted. They were even able to deliver it in a few days . Several months after our purchase Michael sent us an email asking how our piano was and how we liked it. We greatly appreciate the attentive way they treat their customers! We highly recommend Stilwell Pianos! read more

We just moved to AZ and promised our daughter that since we had to leave her old piano behind in the move that we would get her a Baby Grand. After researching piano stores on line I call and spoke to Michael Stilwell at Stilwell Piano. I was impressed to hear that each of their pianos is thoroughly checked out and repaired by certified piano technicians. We went into their store and within 15 minutes we had purchased a beautiful Samick Baby Grand Piano. Michael made it so easy and gave us the name of a piano tuner and even set us up with a super piano mover named Jim Linton. We received our piano two days later and my daughter has been more than thrilled. The sound is so much richer than her old piano. We did not even have to have a tuner come in yet as you do most times when you move a piano. In addition the piano is a beautiful addition to our living room. Stilwell Piano is business done right and I would recommend them to anyone looking for a quality used piano at a very reasonable price. read more

After (quite literally) years of searching for a piano, we finally found "the one" at Stilwell Pianos. We purchased our "well loved" Baldwin under somewhat of an unusual circumstance - she was still in refurbishment and was, therefore, not ready to come home. However, the refurbishment went quickly, we were frequently updated with pictures and info, our questions were answered quite honestly, and we always felt welcome to drop in anytime. Everyone at Stilwell was knowledgeable, friendly, and easy to work with. We never felt pressured to purchase; they care about their customers and their work. We hired their recommended mover, who was friendly, prompt, and very careful with our wood floors and our piano. We also hired their recommended tuner, who was also friendly, professional, and honest - we will be calling him back for regular maintenance. To be honest, we wouldn't recommend anyone but Stilwell Piano! read more

Stilwell Pianos is the best place to buy a piano. I'd been shopping around for awhile, but never felt more comfortable, less pressure, more attention then when I worked with Michael at Stilwell Pianos. I was very impressed with his extensive knowledge of the Piano industry and all the different types of pianos out there. The technical capability of this shop is very high and professional. I was concerned about not getting a good deal, but they are so honest and open about every facet of the process that I was at ease when I made the decision. At one point they even took the time to drive across town to inspect a piano I was interested in to see if it was a value. I will definitely be recommending Stilwell pianos to my family and friends and I will buy my next piano through through them. read more

my family and I were looking for a vintage-style piano and were happy to find Stilwell Pianos also dealt great looking, older pianos that they restored and gave a vintage look to. their website was great to browse, and when we went to the showroom in tempe we were pleased to find most of our choices still available. the guys working there were super friendly, and didn't pressure a sale at all - they even let our 2 y/o daughter bang away on some of the pianos. delivery was simple, and the price was great. not only does my family have a great piano now that my daughter can train on, but also a great looking piece of furniture that accents our house perfectly. this is the only piano shop I'd recommend to anybody looking for a piano in the Phoenix area. read more

Thank you, Michael for sending Nathan to finally fix my QRSPNO piano player. When I talk to QRS they sent me to another store called piano nation. After putting down numerous companies, including yours, the gentleman that was supposed to show up, not only didn't, but I was given the runaround and no one called me back when I called them and told them what had happened there still wasn't a return phone call. Little did, I know that I could call the company who sold me my beautiful piano in the first place could help me with my problem. Nathan was such a wonderful man he fixed the issue and now it plays my beautiful clair de lune the way it should sound. If anyone is looking to buy a piano or have someone reliable please call Michael...he's the best. read more

I have always wanted a piano but the price of a piano was not monetarily in my budget. When I arrived at Stilwell Pianos the owner was very helpful. Never was he pushy as some of the sellers are. He listened to my story, of the devastating loss of both my parents just months before. I grew up playing the piano and my childhood memories were very happy when my mother and I would play together. Our piano somehow ended up at my sister in laws sisters house. I made a promise to myself that I would purchase a piano and take lessons again. After I made the purchase, the piano was delivered the NEXT DAY! I could not be any happier and I would not hesitate to send anyone to Stilwell Pianos. Thanks for bringing peace and joy back into my life:-) read more

Stilwell Pianos has a great website that made it easy to see their inventory and know before we drove down there that we'd find some pianos that we'd like. I love that they have a selection of upright's that have been refinished, so they look great in the home. I was so happy that I could find a nice inexpensive upright, that looked great and had been inspected by someone who knows a thing or two about pianos. So much better than having to shop on craigslist and not much more expensive. The transaction was simple, and the owner was very responsive to all my questions. Piano was delivered on time, and the tuning service was great! I highly recommend them, and enjoyed using a small business where I got great service. read more

Shopping pianos at Stilwell Pianos is wonderful! When I walked in the door it was explained to me that there are no sales people working there, but that I would be free to "play around" and ask questions if I needed to. It was so nice to be able to play and compare pianos without someone trying to push me into making a decision! Those who work there are piano technicians so they are very knowledgable and helpful in answering questions! I always felt like there was someone available to help me as soon as I needed it--and without a single sales person. Amazing! I was extremely impressed! I would definitely recommend Stilwell Pianos to anyone who is looking for a used piano!!!! read more

My husband and I got a wild hair and decided to purchase a player-piano as we don't play ourselves. It was Sunday and we found Stilwell Pianos so I thought I would call to see if they were open-predicting they were closed. Michael Stilwell answered the phone!! He even told us to come down and he would open the shop!! Talk about custiomer service!! We ended up buying the Bergmann Player Piano that day and had in INSTALLED ON MONDAY!!! The Piano Mover was awesome too! If you want a homespun honest experience and believe in supporting local this in a wonderful place to purchase your dreams. We've been dancing and singing ever since! Thank you Michael Stilwell read more

I can not say enough great things about Stilwell Pianos. The communication was effortless and thorough. I always knew what was going on with the piano and what would be happening at each step along the way...complete with photos. I bought a piano from them and had it custom painted there. Everyone was helpful, and supportive and so delightful to work with. I got the piano days before I expected and it was far more beautiful than I could even imagine. The quality of work was exceptional and I would/will refer all my friends to them! They are very talented and love what they do and it shows. Spectacular company! read more

My wife and I bought a Gulbransen baby grand piano a few months ago. It looks great in our home and sounds great too! We could not be happier with the piano or the service. Loved the no-nonsense approach we received from Michael Stilwell himself the moment we walked in the door. He made it very clear what we could, and could not expect from him and his company. The delivery and tuning went without a hitch, and the follow-up emails have been a nice touch. As others have said, if you want a quality instrument without breaking the bank, Stilwell Pianos is for you. Thanks again Michael! read more

I started looking for a piano in the classifieds, online, and in retail piano stores, when I was lucky enough to stumble upon Stillwell Pianos. After talking to Michael on the phone, and then visiting his "showroom," I knew the only place I would buy from was Stillwell Pianos. Michael educated me on the "ins" and "outs" of Piano buying, what I should look for, as well as, piano retailers to visit (if I wasn't going to buy from him) and retailers to avoid. If you are seriously going to purchase a piano, go visit Michael Stillwell, at Stillwell Pianos, before you buy anywhere else!!!! read more

I had been looking for a nice piano for some time, and a piano tuner suggested I look at Stillwell's. He said the prices were fair, there is no pressure, and service is excellent. I stopped out (its inside the circle of businesses) and found everything to be true: prices were reasonable, there was a great selection, thee was no pressure from Mike at all. In addition, Mike definitely knows pianos. What i really liked was he asked what sort I was interested in, and then directed me to those types, explaining the benefits of each one. This is the place I will go to get another one. read more

So we were looking for an antique piano to go with our Western/Ranch decor. When we first went in, there was no pressure whatsoever- as a matter of fact Michael made several suggestions about finding a more reasonable piano elsewhere. As it turned out, though, we went back a second time and they had just taken in a cool old piano that was in great condition. Nathan refinished and painted it beautifully and it is absolutely perfect for us. I would highly recommend Stilwell pianos, Nathan, and Michael. Awesome and honest people who do a fabulous job! read more

What a great find! We had been looking online for months for a quality used baby grand piano when we came across Stilwell Pianos. We contacted Michael and he set up a time for us to come in. There were quite a few pianos to choose from and we found our perfect piano! Michael is so knowledgeable, honest and such a likeable guy! They delivered the piano that very same afternoon. We just had their technician, Lucas, in our home yesterday to get everything perfect with the piano. Again....nothing but praise for him or Stilwell Pianos. read more

We were shopping for a baby grand piano for our children and had been to several piano dealers across the valley. When we came to Stilwell PIanos, we were impressed with their inventory as well as their excellent customer service. Michael, the owner, was extremely helpful and took a lot of time to help us decide on which piano to purchase. He was extremely knowledgeable. They have a great inventory and will work with you to find one that you will love. Stilwell Pianos made our purchase such a pleasant experience! read more

We have been in love with the pictures we had seen for a few years and when we were ready to finally purchase a piano, we were pleasantly surprised that not only were the pianos cute and good quality, but we were treated with the best in customer service with every person we dealt with. We LOVE our cute red piano and we LOVE that we had such a great experience! If you're on the fence - GO FOR IT! You won't be sorry! read more

Stilwell Pianos is the best place to find the piano you want at the price you are looking for. I had searched for years and have wanted to purchase a baby grand. I found my dream piano at Stilwell. Michael was excellent with his service and delivery. I cannot be more pleased with this company and definitely recommend you getting your next piano At Stilwell Pianos. read more