Price was better than everyone for the same tires. I scheduled my appointment for the following day as they had to special order in my size and model and when I arrived, they were all set. Quick installation with alignment done on site. Everyone there was very friendly. 2 thumbs up. read more

Great guys here! Quick to greet and help me find the right tires at the right price. No long lines no BS, great shop.

We had a terrible accident on our Nissan Pathfinder SUV because the technician who replaced my tires didn't screw the bolts properly and the tire fell out. It was hard to make the owner responsible until he accepted to let his insurance company, Nationwide, to pay for damages and medical costs! Don't take your car anywhere close to this shop, they are very irresponsible! TERRIBLE SERVICE - NEVER GO THERE! read more

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I would give this place a -0- rating if possible!!! My car battery was dead last Mar 2023 - and it needed inspection too - got it jumped then took it to this place - he should have inspected it FIRST - then replaced the battery!!! But he did not - it took weeks to put enough miles on the battery to pass inspection... All because he - the head honcho - wasn't doing his job... On 04-22-2024 - battery was dead - called them for a jump - at around 9 AM - he PROMISED to have someone out - never happened - has to call a tow truck!!! Now the battery was under warranty - need for it to be checked out - is GOODYEAR going to stand behind it??? I looked at the other reviews - going downhill since 2023 - time for a change??? read more

I would give this a 4.9/5 stars and here is why. I also apologize for not taking interior photos or of the prices, I forgot. I was looking for a business that would be at an unbeatable price that matches walmart (because their service department is temp closed). With all the help, I did a work days amount of searching and found about half a dozen businesses. Unfortunately, they were out of my budget. But I found and chose goodyear with stoneridge crossing tire because they started out at the second low price but the best coupon at the lowest price. So going forward, I went there and they gave me an extra discount because they was the happy accident, they thought my coupon wasn't a $5 off but $10. So they honored it! I also was so pleased with the front attendant (Brian, maybe) that his character was so open and he cracked jokes and kept up his charisma. It was a short ball with him! This visit overall, matched my wallet to my liking, the hosting was bliss, and they kept telling me again and again and again they do everything for a car. "Think of us as a mall"! My one opposition: there was no posting of wearing a mask. Not we're any employees wearing a mask or gloves. I do hope I do not bring it home because of this. I thought it was a strict guideline to follow with no exceptions. So be aware of this folks. read more

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Ask for Jake! Best mechanic around! Literally, best one I have found in 50 mile radius. He has accurately diagnosed my Audi issues and the cost to repair had been 1/4-1/8 of Audi and some competing locations which have misdiagnosed in past. read more

Had a leak on one of my tires. Called and asked how long to check and repair a tire. They said an hour. I dropped my car and walked down to Tom Thumbs, and McDonald's. Took up that hour quickly. Walked back and it was done give or take a few minutes. Great customer service, knowledgeable and approachable people. read more

I've been going here for a long time.......like close to 10 years.......I can't say enough good things about the management and team. Always helpful and always excel in the work they perform. I've tinkered with cars my whole life, so its nice to have a local shop that understands so many makes of vehicles, new and classics. My entire family and circle of friends use this Goodyear as well. Dave and Brian are the best. To all the technicians, thank you for all the great work! read more

Had a nail in the tire. Asked if they could get it done, left the car with them. Three hours later no response. I called they said they had put the car up so it was being worked on. I headed down there, the car was never touched. They completely lied to me and only started working on the car when I had got there. It was not busy at all. read more

The guys here have taken care of me and my family for years. They are real people, treat you like family, and I have NEVER be or felt like they are doing extra to make a quota. I had them check my car so I could take a 2 day trip to MD they gave me a clean bill of health and my trip was great. They easily could of found something but nope! Same with my sons car going off to college..I never worry when I put my car there Love love love this place! Thanks for keeping us safe! read more

Wife took my company owned car into this store to have it looked at, to determine why the tire looked low on air. She explained that it was a company car (Toyota) and they provide all service on these cars at no cost to the employee and she Just wanted to know if it was safe to drive. Front attendant told her they were jammed, if she could leave it they'd let her know asap. Only live half a mile away so she left it. Called her a few hours later to come back, told her they'd repaired the tire for $25. Wife explained that wasn't what she'd asked to have done and that she had carefully explained all repairs are done by the company garage 17 miles away at no cost. Response was "sorry, the guy taking the report hadn't noted that so pay $25 to get the car". No apology or concession. Will avoid this kind of customer service at all cost, extremely poor handling. read more

Flat tire. $250 to replace (jeez. But ok.). Called 20 minutes later to tell me they can't get the lug it off. Ok, leave the spare on and I'll save $250 for the time being and shop around for a reasonably priced set. "We already replaced the tire". How did you already replace the tire if you can't even get the spare off. "We did it before we took off the spare". So I basically just spent $250 for the privileges of being in worse shape than I was before; driving home home with a tire attached by four lugnuts instead of 5 (after they snapped the screw off), and having to lose more time for another trip to pay someone else to fix it. What a brilliant experience. read more

I just had my car serviced by Stonebridge Goodyear. I have been a customer for seven years. On my most recent visit I noticed none of the employees were wearing masks, even though both the State of Texas and the City of McKinney have mandated mask wearing in all businesses. I inquired why they were not following the mandate and Dave behind the counter could not give me an explanation. I will be taking my business elsewhere and recommend others concerned about containing this virus do the same. There are plenty of "safe" options to get your car serviced. The flaunting of the mask mandate, which Governor Abbott put in place to gain control of the virus and to protect the citizens of Texas, says volumes about how Stonebridge Goodyear is managed and their level of concern for their employees and customers. read more

I left my truck there for five hours in the work and him started I was told it be an hour and a half. Just encourage if you drop your car off there to look at tech working or lack of read more

The crew at Stonebridge Crossing Tire is top shelf! A great team that works hard to impress the customer and keep them coming back. I was actually referred to them by a successful mechanic who knows the team. First class guys! read more

Absolutely wonderful customer care! In the middle of this frigid weather, my husband's car wouldn't start. Stonebridge Crossing came out with a portable charger, started it up and replaced the battery in less than hour. They always take such good care of our vehicles and they never try to sell anything you don't need!! read more

I wanted to stick with Goodyear tires so I called to check availability and was told the tires needed to be ordered. I was promised the tires would be in by 3:00 the next day and here it's two days later and I have heard nothing. The worst part was I had to per pay to get the tires ordered now I have to call my credit card and dispute the charges. Please only use them as a last resort! read more

Great customer service. They had me in and out in no time! No upsell! My car is running much better than when I arrived

Got my car in and out quick. Service was great, price was spot on! Had rear tires replaced, oil changed, and fluids done. Asked about replacing tires and was told to come back in 10,000 miles. No need to spend unnecessary money when the tires are still good. I appreciate this type of honesty. read more

I have been coming here for several years and always had a good experience. Earlier this year my daughter started driving and in order to teach her responsibility I told her she had to get her oil changed on her own. She went to another business and they attempted to charge her $79 for an oil change. They claimed that the only thing they were allowed to put into her 2012 Chevrolet Captiva SUV was a full synthetic oil. She told them no thank you and called me. I told her to take it to Stonebridge Crossing and they took her right in and charged her $27. No questions just did it. A couple of weeks ago she had a nail in her tire. Again she brought it to Stonebridge Tire and they promptly plugged it and didn't charge her. I serve my country and was gone, they could've easily taken advantage of her by saying she needed a new tire or charged her $30 for a plug but they didn't. I appreciate their honesty and willingness to take care of the customer no matter how young or insignificant the problem is. Thank you! read more

I've used this Goodyear store for a couple years to handle oil change, tires, inspections and such and never had any problem but we recently had a tire problem where it got more complicated. We'd hit a hole which resulted in a loud "whomp" and an immediate flat. The spare tire got us to the shop where they got the car in a bay after about 15 minutes wait. The news came, no surprise to us, that the tire was not repairable due to the tire bottom-out and damage to both sidewalls. The worse news was that the custom factory wheel was also damaged. Ugh. We had purchased a tire/wheel warranty from the new car dealer against my better judgement. (It was not my primary car so I didn't make the final decision.) We'd already made one claim on a tire due to a metal shard with no problem but the warranty company resisted on this one... they were OK paying for the tire but not the wheel. Running low profile tires on a wheel that's out of round is seems like a bad idea but the cost of buying a new MB factory wheel wasn't sounding any better with us. Dave (the owner, I think) at Stonebridge told us straight up about the situation and without prodding, said he would work with the warranty company on the situation. Ultimately, we got a new wheel and tire for a modest cost to cover the tread wear from the original tire. It took a little time, but probably saved us $400 or more against the cost of a new factory wheel. It's never fun to spend money on car repairs but when it happens, I want to know I'm not overpaying for the work or getting up-sold on the work. I've always found these guys to be honest and realistic about necessary work... consistent with others who I've referred to this shop who feel they're being treated well. read more

Love, Love, Love this place. They don't over sell and they have always honored coupons and/or given MISD employees a discount. They are very courteous and prompt on their service. I will keep bringing my car to them. read more

Brought my company truck in with a slow leak on one tire at 9:00 one morning. They said they would have it fixed in a couple of hours. Fast forward to 3:30 that afternoon I give them a call and they said it was all ready to go. When I arrive, there is a new Goodyear tire on the truck (I have Michelins). There was no phone call to tell me the leak could not be repaired, no call to OK the price, and now I have a mismatched tire on my truck. When I asked how much they planned to charge me, I was told to not worry about it since I used a fleet charge card and the company that I work for was paying forward. I will never be back! read more

Very friendly staff. Honest and I didn't feel like I was getting taken to the cleaner.

I live in Plano and come all the way to Stonebridge Crossing Tire to get my cars serviced. This business is owner operated by Dave V and he takes great pride in his business and making sure his customers cars are fixed correctly. I do not take my cars anywhere else for repair or maintenance work. If your car is out of warranty and no longer obligated to go to dealership, this is the place to go. read more

Took My truck in for maintenance over the weekend and the guys at the counter were very polite and helpful, answering my questions. The mechanics got my car in and out fast so that I didn't have to wait to long! Great Service !! I will definitely be coming back for all my vehicle services! read more

Bad Service! I've come here for tire services since its close to home and with the idea of saving time, well that has not been accomplished. Last night I came to get a flat tire repaired after about 45 minutes they told me it was ready it had a small piece of glass stoked. Next morning the tire shows flat again, so I replace it with the spare and return to drop off the flat, a couple of hours later they call and say it's ready, so I drove back to pick it up, I waited 10 loooong minutes and they were not installing it on my vehicle so I asked them to load it on my trunk and left, when I got home I replaced the spare tire in my garage, three hours later I am heading out to lunch only to find out the flat strike again!!! This time I remember I have a compressor so I proceed to inflate my broken tire and take it again to the shop, this time they fix it within 25 minutes, when I asked what was the issue they said there was another nail, how is that possible ? Tire was never rotated once installed, I guess I need to watch out for flying nails in my garage :-). read more

Dave always takes great care of us and our cars! He also catches variable safety issues that we do not notice, and keeps everything in running order. I would definitely recommend this Auto Repair & Tire shop for all of your car's needs. I do not ever feel like I am getting ripped off, either. :) read more

Great place and honest people. Went to get my tires balanced and they showed me that one was seperated causing vibration so balance wouldn't help. Didn't charge me anything so I could get tire warranty at discount. The only reason I didn't give 5 stars is because while I was in the shop, it felt like I was in an ecig store due to smoke. read more

Unfortunately, I did not have a great experience. I felt taken advantaged of. After going there to get something fixed on my small suv, the service guy told me everything under the sun was wrong with it, and quoted me a VERY high estimate. I ended up going to get a second opinion and what do you know, it was a $50 fix. I won't be going back. read more

The great reviews on Yelp are what made me choose this place, so not sure why we did not get same experience. Alignment completed - said we needed new tires, so we had to go elsewhere to get Michelin, where they said tie rods were loose, so we should go back since alignment would not be effective. Went back, and they said alignment is ok, did not take tire off to even look at tie rod, yet you release hand from steering wheel, and it veers off to the side right away. Oil Change - got home (live 120 miles away) and oil started to puddle on driveway . Pulled dipstick out, and it was way overfilled. Oil filter was loose. Drained oil out and it filled entire container, appeared old oil was not drained! Also very obvious that it was not greased, as that is easy to tell when dirt grease still cover access points. After phone conversations with irritated manager (should have been shocked not irritated), received a refund. Will never go back. read more

Ripoff !!! DONT DO IT !!!!! These guys are the worse mechanics I ever had...My wife had her car starter replaced last weekend and by the time she got home her car had a new problem "charging system failure" so she called them and explained and they said "you need a new alternator but bring the car on Monday and we will check it for you" on Monday my wife took the car to their shop and she was told the alternator was bad and needed to be replaced. In that moment she called me and I told her I will have my mechanic look at it. Long story short, the cable that goes from the starter to the alternator was unplug so they either forgot to plug the cable back when they change the starter or they did it on purpose... I just got back from this place, I tried to give them the benefit of the doubt because we all make mistakes, but when explained what my mechanic told me, they basically told me I was lying and that they were not going to admit they made could have made a mistake...so before you decide to take your car to this place keep in mind that they will rip you off. read more