I went to the Crestwood store on Sunday, June 14, 2020, at approximately 11:00AM. I was going to…read morebuy a spray wax kit for my car. While I was looking, the person behind the counter was talking to his delivery driver. A comment was made about driving on Geyer Rd through Kirkwood. The delivery driver said that there were too many bicycles on that road. The counter man said, "S**T, just hit the bikers." I dropped my purchase on the floor and left the store. That type of disregard for those of us who cycle is an arrogant disregard for our safety. Lost me as a customer forever!

I like to do my own car maintenance when it's not too big of a job that requires an actual expert…read more It's kind of a hobby that gets me outside actually working with my hands. My profession requires zero manual labor and I'm always inside so it was kind of a nice break to unwind and do something that requires a little torque wrenching and sweating. I know, doing car maintenance isn't probably the first thing that pops into ones head when looking for a new hobby, but hey, I like it. So, it was time to replace my drive belt (aka serpentine belt) and after looking at some DIY's on the web I figured I could do it myself. I called up Advanced Auto Parts and checked if they had the belt. Affirmative. I also inquired about the tensioner tool (helps get belt off) and if they had a loner. Affirmative. So, I drive over to pick both up and employee Robert M had them handy after I called. One minute later I'm out the store and on the way to change my drive belt. The job goes fine and I have the new belt on and properly installed in maybe 20 minutes. I return the tensioner tool to the store. Friendly employee Charice C quickly processed the tool return and I'm good to go. Aside from liking to do my own car maintenance as a hobby, the cool side benefit is the cost and time savings. I did this maintenance in less hassle than it would've been for me to drop my car off at a shop, be without my car for the day and pick it up later. I've seen the cost for this as high as $185 at the dealer. The well regarded belt I bought was $31 + tax and the tool lone was free! Awesome. Thanks Advanced Auto Parts of Crestwood!

I was very pleased with the customer service I received at the Fenton Napa! Had to replace my…read morewife's battery - good price and they took care of things right away for me. All I had to do was open the hood! The crew knows what they are talking about at this store.

Bob & Steve are really good guys. They have helped me & my family for better than 10 years. If they…read moredon't have it, they can get it!

Thank you to the guys working today! I really wish I could remember the guy's name who helped me…read morespecifically, but for the life of me, it is just not coming to mind even though I specifically said it out loud so that I would remember it. I went in this afternoon to ask about changing a front light in my corolla. He was able to look up the specific light I needed for my car and after paying, he walked out with me and switched it out for me. THANK YOU! I really appreciate how quick and helpful he was and I know that if I ever need other auto part stuff, I can visit this location since it is so close to my house.

Right at closing on a Sunday night, our little family rolled into O'Reilly with car issues. My…read morehusband knew how to fix it, but it wouldn't have been possible without Jon and his coworker. Their assistance was awesome- even though it was after the store closed & way outside of their job descriptions. Little acts of extreme kindness are incredibly appreciated.

I visited this store to purchase turn signal bulbs. The employee was very rude and disrespectful. I…read moreadvise against doing business with this store.

I experienced an excellent and caring Fenton store manager named Dillon. After the Arnold store…read moremanager named David refused to acknowledge my Die Hard Gold battery warranty, Dillon immediately honored my warranty. Dillon cares about his customers and especially senior citizens. Thank you Dillon.

I would like to thank Pat for his awesome and punctual customer service. He was very pleasant with…read moregreeting me with getting a new battery for my car. While, Pat was putting the battery in my car we had a very informative conversation and many different things. I tried to buy his lunch he refused. So, I just wanted to take this moment to give the AutoZone an excellent review that matches the service that was provided. Thank Pat you made my day!

I don't like to write bad reviews but the customer service was horrible. Very rude to my dad and I…read morea couple months ago when trying to buy windshield wiper fluid. We first asked where it was, he looked at us like we were stupid and then raised his voice and my dad when asking a simple question.

My husband and I have purchased a total of three cars from this dealership. Cory is the best.read more

DO NOT BUY HERE…read more Where to begin (this is a long one), as an overview over the last 11 months I have experienced the following on a brand new 2025 Ford Explorer. 1. Lemon Car Buy-Back- the brand new 2025 Explorer was so badly manufactured that after driving it less then 9K miles put on it, they had to replace the fuel line, multiple sensors and rewire the car. All of this took around 6 weeks. This is on top of the multiple issues with the car starting, dash and nav going out while driving it and multiple other issues. 2. Insulting Lemon Car Buy-Back Offer- Per the law Ford is required to buy this car back, or at least make an offer too. When Ford did make their offers, they were both insulting, requiring me to pay money out of pocket to return this Lemon. There is zero reason why I should have to come out of pocket money when I have had nothing but issues with this car, making loan payments for nearly two months while it was in the shop correcting this very poorly manufactured car, on top of nonstop having to bring the car in, interrupting my work, having to take time off on 3-4 occasions to address this issue. 3. Botched paperwork- on 2-3 different occasions the week following the purchase I was called back to the dealership bc they gave me the wrong paperwork as well as the wrong tax check. 4. Service Department- in Sept I got a chip in my wind shield, I called the dealer service department to see if they did these windshield bc it has that special Ford design on it that I was hoping to have replaced with like kind. The lady in the service department said they did (or had a referral partner that did) but needed to check with them and that she would call me back. I never got that call back from her. 5. Possible Title Fr*ud- after purchasing the brand-new Ford, I went to title the vehicle and couldn't bc Ford Finance was not listed as the lien holder. It turns out someone, an individual was listed as the lien holder, no one could figure out how that happened. They would have had to be sitting in the dealership or work at the dealership to know I was even buying a car, bc the next day the lien was filed, a little too ironic. It required me to hire an Attorney ($1,200 fee) to sue the Department of Revenue to correct the issue. It turns out the person that was listed on the lien holder passed away in 2021. How in the world does a dead person file a lien the day after I purchased the car...as if he was in the dealership hanging out listening to me provide my info for financing.....interesting. My Attorney said this could have been a fr*ud attempt. This took 11 months to finally get my title work...WOW SUNSET!! I walked into this dealership 11 months ago when I decided to trade my perfectly fine 2018 Explorer in for a new one due to miles getting up there and I use my car a lot for work, so I needed something brand new so I wouldn't have to think about reliability. As you can see from above the "customer journey" through this dealership, Ford and everything I have been through over the last 11 month has been nothing but a very negative experience that I wouldn't wish upon anyone. I have been through such significant stress and loss of money over this experience. And contemplating getting my attorney involved again. Sunset and Ford- people come to you looking for a great experience and a reliable car and this has been the opposite of that. You should be ashamed that you are taking advantage of people, proving horrible experience, botched paperwork and nonstop issues on a brand-new car that shouldn't have any issue. Shame on you Sunset Ford.

I love this dealership both from Service and Sales. I am so glad the move from Webster made it…read morecloser to my house. Our family has a total of 4 Subarus and both the brand and the dealership keep us loyal. Kevin P Crestwood

Jay, Aaron, and Kevin were all fantastic. My brother bought a new 2026 Forester, and my wife & I…read morecame along for the ride. Literally. Great team. Patient, knowledgable, and thorough. You can't do better than Sunset Hills Subaru!