I had my 2000 Cadillac break down in a parking lot and had it flat bedded to Fernette's. When I…read morespoke to the owner he said he could take care of it and it won't be a problem. Since I kinda dropped it in his lap, I told him to take his time, that I was in no rush. A month goes by, no phone call. I had to call them. This went on for 5 months with me constantly keeping in contact because they wouldn't. Finally, today I received a phone call that they cannot fix the car and that I should come and pick it up. "But don't worry, we didn't charge you anything". Not only did they waste my time where I could have been using the car they were just very unprofessional. Do anything you can to stay away from this business. I wish the rating had a negative star because that's the only one I would give and they deserve. BUYER BEWARE!!!

I've been a happy customer of Fernettes for a few years, for my trucks and my family's cars. It's a…read morefamily owned shop, decent people, and good to work with. I have found them to be a very honest shop and the work they have done on my vehicles has been excellent. While I try to plan ahead and make an appointment - it is a very busy shop, I have also rolled in right before a road trip to do some maintenance, and had trucks towed to them that needed significant work. I've had frame repair done, also a great job. Customer service here is really good, and these folks have taken care of me in a pinch and worked things out every time, so I am a long term customer for sure. Overall, this is probably the best shop I have been to. Highly recommended.

I live up a steep hill. My driveway was very icy I needed my dodge ram towed into town. Bob came up…read moreno problem hooked my truck up and off he went. Quick very professional service at a great price.

From the owner: There's never a good time for your car to break down. If you need immediate help after a collision,…read moredead battery, flat tire or another vehicle issue, call Bob's Collision & Customs now. Our local towing company in Oxford, NY offers 24/7 towing and roadside assistance services. With over 30 years of experience in the towing business, our team is more than capable of getting you out of the jam you're in. Whether it's a minor issue or something that needs to be fixed at our shop, we'll get the job done and to get you back on the road ASAP. Call our local towing company today at 607-244-6241.

Always, Always, Always take excellent care of me, even when Leon is out for the day. Very…read moreknowledgeable and easy to communicate with. Always give me what I ask for without trying sell me things I don't need at this time. I agree with Deborah about getting "duped by men at service garages".......not on Leon's watch!! I will be back even though it is a 1 hour+ drive for me. I have things that much trust in Leon and his crew.

Services completely, both my Jeep and Miata. Honest, local and definitely reliable. Family and…read morefriends have same results. No complaints!

I have had the car 3 months and now I need to replace the head gasket. I dont have $1,500 to fix it…read moreso it sits in my driveway. Even the radio is locked! I have to walk miles every day to take care of my dad. Buyer BEWARE

Online scheduling great for check engine light and inspection. The manager and staff worked as a…read moreteam diagnosing and repairing my vehicle to ensure it finally passed emissions. Thanks!

I scheduled an 11am oil change and arrived to see a bay full of cars. It was a busy Monday for…read moreMonro, but they still managed to service my truck and had me in/out within a couple hrs. The other two auto shops within a few miles told me they were booked up so I'd have to leave my truck overnight. I will be a returning customer at this location. Knowledgeable and diligent crew. Thank you!!

I love Ken's its a great environment, super intelligent dude, he'll fix anything he'll get his…read morehands on, wouldn't want anyone else to fix up my whip

got my oil change and stunts done. my car was making a lot noise and now she drives like brand new…read more highly recommended. thank you and keep up good work.

The delay in leaving this review is by no means due to the service; rather, my very hectic…read moreschedule. Couple weeks back I was visiting my daughter and her family there in Norwich. The day I was to drive the 11hrs back to Charlotte, my Mercedes let out an Alarming Scraping sound, less than 5 mins into my journey. If not for MAVIS, their policy of Open on Sunday and the dedication from the Staff, headed up by John the location's Mgr., the event might well have been a more inconvenient issue. Big ups for the entire team in taking several avenues to find the source, then reracking the vehicle twice to listen and analyze, ultimately finding the source of the issue... all to ensure my safe return home. My issue held up two others customers and I insisted John allow me to pay for their repairs (both were inspections). He said he would do nothing of the sort and informed me MAVIS would cover their needs. This is the kind of service, dedication and command of the craft, sorely missing from our culture today! Thank you John... and to the staff, my deepest appreciation for your efforts. Rich