I would like to thank Stoneway roofing supply (SRS) now located at 20621 52nd Ave West Lynnwood WA 98036 ( the company recently moved locations) for their excellent customer service. I am not a roofer and had leaks at both ends of my front roof line on my house. This residence has a gutterless roof that doesn't slope correctly. I explained my problem to the service rep and he listened carefully to my concern and sold me an amazing product that not only cost less than I expected but also repaired my problem 100%. The product was Karnak Amphibicote. It can be applied wet or dry and work great. Thank you to Mr. Johnny Thompson for your friendly and knowledgeable customer service on this matter. If you have roofing issues talk to SRS first avoid those big box stores with bad service and bad advice.. Thanks again read more

Not greedy or grouchy. The story with these guys started last Friday at 4:55PM. Not knowing they close at 5, I called to ask about some roof patch tape. They were busy, so they took my number and called me back after 5. Great help, so they got an 'A' for the day in customer service. The roof tape is hard to find, and there are like 90 different variations of the product in different length and width. "Johnny" at the store was really great and helped me find the one I need (Eternabond RoofSeal, if you're interested). Calling them back today (the following Thurs), someone at their store didn't think their product had the sufficient UV rating, so I called around elsewhere. To my dismay, every other store charged upwards of $80 compared to their $68. I looked at the product manufacturer's website again and had an "I swear I remember them saying..." moment, so I called Stoneway back again. It turns out that the non-Johnny was mistaken and they did indeed stock the product with the high UV rating. Bored yet? My gorgeous wife is on her way there now to pick the stuff up. She has our baby with her and was kind of reluctant to spend time shopping around the store, so Johnny rung up the order and kept it hot on his screen so wifey just has to swipe her card and be on her way. Bottom Line: Great service, great prices, friendly guys. I always expect to be treated like an outsider by specialty contractor supply shops like this, but, again, they earn an "A" for the day. Plus, it's in Fremont rather than on the shady south end or nasty North Aurora. Yup! read more

Worst, most incompetent and corrupt supplier I have ever used as a contractor. They side swiped my truck with their semi as they were leaving, stopped and then kept going. They completely denied this hit and run, refused to take responsibility, said I had no proof and refused to work with my insurance. All this happened after they managed to high center their semi on the driveway. We spent the better part of the day helping them get out and they returned the favor by denying all the damage. High centering the truck cracked the concrete which they also refused to take responsibility for. I am disgusted by their ethics and morals as a company. I cannot say how disappointed by this company I am and cant advise you enough to use a different supplier. With so many other honorable companies I would advise you to use a different company. read more

I have used Stoneway many times over the years to buy roofing material and to get referrals for roofers and roofing companies. I have always been pleased with their services. They are no longer on Stoneway so I called Lynnwood to get roofer referrals. They have good polite service and I don't ever recall being put on hold. They wished me good luck, in a nice way, after giving me three referrals. read more

Dealing with Stoneway who delivered the shingles for my roof replacement was miserable from start to finish. Stoneway texted my TriState roofing crew saying they had arrived at the work site when they were still seven miles out. When they did arrive they didn't knock nor call ahead. First I knew they were on my property is when I heard the hydraulics of their big rig kick in as they lifted the first pallet of shingles to the roof. By then they already had a man on the roof. I asked the Stoneway employee operating the hydraulic boom if they had knocked. He said he never does and he hears complaints about that from home owners "every day". I suggested Stoneway might want to start changing that practice. His excuse was, "I didn't see any cars in the driveway so I didn't know if you were home." Right and the three vehicles parked on the street in front of the property were not a clue someone was home? I had to clear my driveway for the roofing crew. I expected a roofing company subcontractor to be familiar with that practice. After the initial exchange both of the two Stoneway employees refused to make eye contact or mention it when they left. I was outside the whole time. I might as well have been a pile of building materials. It is not unreasonable to expect contractors to notify me when they arrive on my property. A little bit of common courtesy and not fudging the timeline would go a long way Stoneway. read more

I had a great experience with Stoneway Roofing in Lynnwood. I spoke to at least four employees, all of which were very helpful and great to deal with. As a homeowner, this was my first roofing project and I'm sure I had lots of dumb questions but they answered every one without pause. I also found their prices to be quite reasonable. At first I was hesitant to get supplies from somewhere that wasn't a "big box" store because I figured the prices would be much higher for the same products. However after I figured out that a certain blue-colored home improvement store wanted to charge me over $2,000 for rooftop delivery (no joke!) I started to look elsewhere. I quickly discovered Stoneway, and in additional to having a very modest delivery fee, also found out that their prices were on par or even better than the big box stores in most cases. There was only one bad part of the whole deal, which was that the delivery crew showed up earlier than the time slot we agreed upon which was for the afternoon. However it ended up being a non-issue because they were able to reschedule again for the next day which was okay with me. Mistakes happen, and in the end it worked out with minimal trouble. In summary, I was very pleased with nearly all aspects of Stoneway Roofing and would definitely do business with them again and recommend them to friends. read more

Was trying to find a contractor to do a small roofing job on a gazebo. One roofer suggested I check with Stoneway for some contractor referrals. They responded quickly with some good referrals that I likely would never have found myself. read more

Stoneway helped me out 9 years ago when I built my house and had no idea what shingles to purchase for my Contractor who sent me there. The guys patiently walked me through the different styles and helped me make a wise choice. When I needed to build my garage, I chose to return to Stoneway and once again they were helpful to match what I had on my house and their service was equally top notch. I appreciate their honest kindness. read more

Extremely disappointed!!! My family has been in the construction business for decades and we will never deal with your company again. Your driver was not only rude, but was extremely slow and didn't care about the material he was handling. I dared to mention to the driver about his behavior & he told me it was "My Problem". This company has lost my business!! read more