We were please with the gift purchases. The one thing I highly suggest you post your store hours on…read morethe store window/door and stick with it especially during the holidays. We made 2 trips over that said you were open to find out you were closed. As a business owner everyone doesn't go to Facebook for your store hours. Especially if they were there a few days earlier and the sign stated you would be open. Instead we had to wait until after Christmas to pickup the gift. Other than this issue they are a very friendly and solid local business happy with our purchases.

I inherited some rings from my mother after she passed and needed to find a reputable jeweler to…read moreresize some and help redesign a special piece for me. After reading all of the glowing reviews I can safely say, Sessoms and Sons lived up to the praise. I worked primarily with Isaiah and he was professional and friendly throughout. He showed me many different options for redesigning the two rings I had into one. We ultimately decided to go with a completely custom design which I picked up today. I am absolutely blown away by how perfect it is, even better than the renderings that were sent. I am so grateful for the work that was put in to making this ring and happy that I found the reviews that sent me here. You have a customer for life. I cannot recommend this jeweler enough.

Malak Jewelers are very fair, so accommodating and hospitable. I love their customer service every…read moretime I've come here and I always recommend them when someone is looking for a reputable jeweler. They have a beautiful selection of fine jewelry, vintage jewelry, and watches. I always enjoy browsing around, and they are very attentive and friendly. Not only can I come here with confidence for purchases that I will love for a lifetime, but I can seek repairs as time passes for pieces that I still cherish and entrust that my pieces will be cared for and treated with care and appreciation.

Sam was very helpful in helping us pick out a ring and also a couple white gold necklaces. Our…read moredaughter's wedding is in a month and we wanted to get a few nice things. They also cut off our wedding bands, which neither of us could get off after over 30 years of marriage, to widen them. We met Mr. Malak and he was very helpful as well. We would definitely recommend shopping here, a beautiful store with a lot of options.

Have had. Several watch battery's replaced and watches repaired; very happy with results and…read morecustomer service.

Went in to have batteries replaced in two watches. AJ was awesome, super professional and friendly…read more He replaced the batteries, adjusted the band for my son (I gifted one of the watches to him right there), cleaned both and shined them up - they looked brand new when he was done. I was prepared to pay 5X what I was charged put it that way. Great experience!

Michael is AWESOME! He works by appointment now and has a very fast turn around. He made my wife's…read moretired white gold wedding ring look brand new and shine like it did when I bought it. He polished it, rhodium plated the ring and fixed a slightly bent prong on the main diamond. I will send any friend that needs their jewelry cared for to him!

Michael was absolutely amazing and patient with us. We walked in the day after Black Friday looking…read moreto get our ring sizes measured and my engagement ring resized. He showed us a variety of wedding band options and the customizations that could be done on them, along with answering any silly questions that we had. For the engagement ring, we needed it to be upped half a size, he did all the measuring required, and was able to work on it fairly quickly (the ring was clean and had never been worn), we literally walked around for a bit before he called us to let us know it was ready. The ring looks absolutely perfect, you can't tell that there was any modification on it. Would highly recommend his work.

I have been going here for years. Excellent selection of fine jewelry and great customer service.read more

Inventory is nice enough, but customer service is lacking. They need to improve people skills,…read morecustomer service skills and telephone interaction. They made me feel like they didn't care whether I was there or not. Won't go back.

Absolutely the worst customer service I've ever encountered, I bought a brand new bracelet to…read morereplace the one I broke, and it's got a flaw in it ( it was there when I picked it up, it's a rope bracelet, not cheap, but I said to hell with it at this point I was sick of dealing with them). Very disappointed having to deal with dishonest half asleep salespeople. This particular store has gone way down hill. With a little less Mr T, and maybe a salesgirl that's actually awake and not dragging ass and mumbling, and a little more honesty, the place might make it. But I sure won't be back. Melanie took the last bit of charm that branch had when she left. Russo Sr wouldn't have his customers treated as if their not worth the matt they walk on to enter the place Hands down sucks.

I have been a customer of Brownlee for a good while The Rivergate is a great store I deal with…read moreBailey Nichols she is very knowledgeable and helpful She woks very hard for her customers She find the perfect piece for whatever your needs Donna G

I had a ring that needed repair. The jeweler did a great job with the tricky repair…read more This shop has lots of gift and food items in addition to jewelry. I bought gifts for friends (and myself!). The staff is warm, helpful and welcoming.

Allison could be an honest person when she does business. Instead she will lie and twist the truth…read morearound to try and cover her tracks. I have paperwork saying that she was building me a ring made of 18k gold and had the ring made out of platinum instead. She never told me about the mix up and I only found out when she gave me the appraisal for my insurance company. When I confronted her, she tried to weasel her way out of it. I have the proof and Allison can say whatever she wants, but the truth is the truth and she can't deny it. Below is the truth. I ordered what she recommended but now she says I received something better. She lied one way or another and I don't trust her and will never spend another penny in her store. If platinum is better than 18k then why did you recommend 18k gold Allison? I ordered what you recommended because I trusted you. Now I don't believe anything you say.

Great service and quality work! Nice selection of watches and really pretty jewelry. We had 2…read morewedding rings resized and one engraved to match the other one.

I USED to consider this a really reasonable and good place for jewelry repair. Good work and fair…read morepricing Stan was always straight forward, However, I took a ring in that's gold band had broke and a diamond chip was missing from dolphin eye needed replacing. I picked up the ring and it was too big. He informed me sizing costs extra. I think $150 for quick job with minimal labor is costly enough but to have a ring that is too big and spend another $85 for that... I refuse and WILL NOT be back!!! Disappointing!!