My experience with Public Storage in Austin has been unbelievably frustrating…read more I rented a unit approximately 24 hours before my scheduled move-in. The manager called me personally, confirmed the rental, provided my access codes, and gave me my unit number. Everything appeared to be ready. When I arrived with my movers, I discovered I could not access my unit because the elevator access had been programmed for the wrong floor. This should have been a simple issue to correct. Unfortunately, there was no one on-site to help. I called the Public Storage customer service number repeatedly--at least 5 to 7 times--and left multiple urgent requests for a callback. Despite explaining that I had movers on-site and was unable to access the unit I had rented, no one responded. More than 24 hours later, I still had not heard from anyone. As a result, I was unable to move into the unit I had already paid for, while my movers stood idle at approximately $200 per hour. What should have been a routine move-in became an expensive and completely avoidable disaster. The most disappointing part wasn't the original mistake. Mistakes happen. It was the complete lack of support afterward. If someone had simply answered the phone or returned a call, the situation likely could have been resolved quickly. My takeaway is this: Public Storage was extremely responsive when I was renting the unit. Once they had my money and a problem arose, I was effectively on my own. I would strongly caution anyone considering this location to understand that there may be no on-site staff available when you need immediate assistance. If something goes wrong on move-in day, you may find yourself unable to access your unit and unable to reach anyone who can help. That's not a risk I would take again.

They end up charging you more at the end of your contract. They don't tell you that when they sign…read moreyou up. They don't tell you that when you sign up.

Excellence place, friendly help, and easy access in Round Rock…read more Easy to find between Harley Davidson and Ikea on the frontage rd N-I35.

My boyfriend and I just moved to Round Rock from out of state and were in need of a storage unit…read more We needed one that was outdoors and on ground level for easy drop-off and pick-up access and luckily this was the first place we called to inquire. The gentleman that assisted us were very welcoming and friendly and they had a great promotion for a 5x10 storage for $49 a month so we took it! Also, we had our u-haul trailer that needed to get dropped off at another location, but we were able to drop it off at Storage Max which saved us time and made it so much easier! I highly recommend to come here, great service and great staff :)

IMPORTANT!! They will raise your price after your initial pre-payment!…read more Staff is usually fantastic, only had one issue with a staff member who wouldn't hit the button to let us in when we couldn't get the entry code to work right. However my main complaint is the overall policies for Extra Space storage. It used to be you could pre-pay for a full year and lock in the rate, now they've shortened it to 4 months. I highly recommend going with a local storage rental location rather than this nationwide company.

Location near home, friendly and helpful staff. Nice clean storage units at reasonable price!read more

Shana has been very helpful. I have other facilities to look at, but the unit I need is availableread more

From the owner: Tillman Self Storage (formerly Carriage Hills Self Storage) is a trusted, family-owned business…read morewith over 20 years of experience providing exceptional customer service, consistently competitive pricing with a commitment to fair and reasonable rate practices, and clean, secure storage solutions. We specialize in convenient drive-up storage units, with sizes ranging from 5×7 up to 12×35. Unit availability and sizes vary by location across our three properties, allowing us to accommodate a wide range of storage needs. All units offer direct vehicle access for quick and hassle-free loading and unloading, making it easy to store anything from household items to large equipment. With three convenient locations—Cedar Park, Hudson Bend Road, and Doss Road—we proudly serve the surrounding communities. We also offer outdoor boat and RV storage, providing a reliable solution for larger vehicles at our Doss Rd location. Our facilities offer controlled gate access, well-lit with LED lighting, and designed for security and ease of access. We offer both short-term and long-term rental options, giving customers flexibility to meet their storage needs. At Tillman Self Storage, our focus is on making storage simple, secure, and stress-free.

Friendly, fast, great service. The owner we very helpful and kind. Highly recommend.. Great cheap…read morestorage

Kim was great very attentive. Got me set up with my unit very quickly and also has a great sense of…read morehumor. I had a great experience today.

Gregory was realy helpful and a real eagle ( no woodducks at this location ! )…read more First time for us using storage as student is returning home for 4 weeks and the month by month deal works out great. Bob D. Austin

Not the worst but needs improvement.. the facility is mostly nice but there are some big issues…read morethat need to be resolved. The concrete around the sliding doors is all busted up and it makes it very difficult to roll something heavy with casters. They put some wood down but its loose and a major tripping hazard.

Great facility, service, and staff. Especially Chanel!…read more The move in process and move out process are extremely easy. They were able to address any questions and issues I had immediately. Highly recommend you consider this location for your storage needs!

great work, awesome staff, clean units no complaintsread more