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    Storage Star

    5.0 (1 review)
    Open 9:30 am - 6:00 pm
    Updated 1 month ago

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    Public Storage

    Public Storage

    (55 reviews)

    Northwest Austin

    Not the worst but needs improvement.. the facility is mostly nice but there are some big issues…read morethat need to be resolved. The concrete around the sliding doors is all busted up and it makes it very difficult to roll something heavy with casters. They put some wood down but its loose and a major tripping hazard.

    I was renting a storage from you for almost 6 years. It started at $40 a month and went up to $177…read morein the 3rd year. I decided to downsize and got to a smaller/cheaper unit. Process was easy on the app, but I have an issue with how you charge your customers. Saturday 1/3/26 : I paid $69 for a new unit Sunday 1/4/26 : Moved my stuff from the old unit to the new unit and selected my move out date as Sunday 1/4/26. * Monday 1/5/26 : Public Storage charged me a $177 monthly fee * How can you charge me another month when I moved out of this unit the day prior? * I called customer service and they were horrible. I wanted to change my move out date to the end of the month since you already charged me for the month. Seems fair for a 5 year customer right? If I already paid for the month, I should be able to use ti right? Nope, you won't do it. This means even thought you took my $177 for the month, you can now rent that same unit to another customer and make money that way? If this is the way you treat customers I'll cancel and rent from someone else. What a horrible way to do business and treat your long time loyal customers.

    Storage Star - selfstorage - Updated May 2026

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