I visited the location and I was greeted by Rebecca & Ivan. They were very professional, friendly and super helpful. They gave provided me with all the information I needed and got a tour of the units. They made the rental process quick and easy. If you're looking for great, friendly, clean & secure storage facility make sure to come see Rebecca & Ivan first. read more

We have a storage unit there for five years we just moved out a couple of days ago. They have clean well-kept storage areas both inside and outside access. The best part about the place was Rebecca the manager. The reason we moved out is they raised the rent 10% in 2019 and then again in 2020 so because it went up 20% in the last two years we ended up moving all of our stuff into our own garage. read more

Manager is cool...but these ridiculous covid 19 hours are the dumbest thing what exactly are you accomplishing by closing the gates at 6 instead of leaving them open at the normal hours? I don't even get back to town from work by that time so I have no access to my stuff....will be my last month... read more

We have Nothing but issues since we moved into the unit. We were approved for the online rate to begin with, signed the contract under the impression the rate was locked in. When our payment was due, I phoned in to handle it. I was told that my bill was higher than the signed approved contract rate. So they wouldn't take my payment at that time. We had to be inconvenienced each month to have the rate adjusted. Although, we call in on time, they couldn't take our payment. So our unit was not available to us before or after office hours due to this!! We also confirmed with the facility that our rate wouldn't be increased during the first year. They did confirm,, and to our surprise it was of course increased. We batteled this facility over and over until this also was resolved. No matter how many times you call, email etc.. the owner will never respond. I once phoned in and was speaking witih Miguel the on site person, while on his other line he did call his supervisor regarding this problem. The supervisor did not know I could hear his conversation on the other line. He was Rude!! This person does not care about their customers at all. Everytime we call in, we rarely get a live person. No matter how many time you leave messages, you're lucky if they do respond. For the first time in 1 year I had actually forgot to call in my payment. You technically have until the 10th or 11th of each month. Well I was a day passed that, and was hit with a $37 fee.. You think they would have waived this fee considering I've called on time for each payment, but they wouldn't take it due to their mix up!! I don't know how this place stays in business. We are currently searching for another facility that is honest, clean & that will either answer thier calls, or at least return within a few hours. The long and short of all this, Is do your research, and find another facility to store your belongings. The only reason this place even gets 1 star, is that you have to pick at least one. In my eyes they deserve a big fat 0!! read more

Very convenient location. Office staff very helpful with suggestions on our needs in a professional manner. They provide what you need not what they want you to have. read more

Megan and Rebecca are always a pleasure they are funny and great to talk to! They made the move out process easy and quick! It's a great place to store your things! My only complaint is that they got rid of the red carts these rubber wheels just don't hold up under preasure. You need more staff like Megan and Rebecca read more

I was here for the first time and was impressed by the staff. Rebecca and Ivan are very helpful and friendly. Lots of storage space and reasonable prices! read more

Locked gates before posted time?!? And rats got into my unit. I'd look for a spot elsewhere. I needed in my locker after 7pm occasionally!

I have been with this facility for about 5 months and by far they have been the best! The front office will do what ever it takes to meet your needs. Megan and Rebecca have worked hard to accomodate me with units that meet my financial and storage needs. They are personable and friendly. They are really good about returning calls concerning your bill or other concerns you might have related to your units. If they don't have a unit they will work for you they work hard to accommodate or research to find what they can do for you. The main manager is there off and on to make sure customers are satisfied. He to is very personable and friendly. You will not be disappointed doing business here not mention it is a safe place with state of the art security. read more

If you need a storage space in Watsonville, please stop by this location! Megan is amazing to work with and her customer service skills are superb! Friendly staff, nice property, and wonderful service. Highly recommend! read more

We needed storage for our trailer for about six months. We found the office staff to be helpful and responsive. We were parked right in line with a security camera which made us feel comfortable. We regularly saw the staff doing rounds assuring the premises were secure. We had one small billing problem that ended up being an issue on our end but they were understanding and helped us quickly resolve the issue. Overall it was a positive experience for us. read more

This place is amazing!! They have great customer service and very friendly. Megan the front counter employee was great on showing me the units available and units that are coming available in the future. I highly recommend this storage place they have very reasonable prices. read more

Don't use this facility! We had all of our furniture stored here for 2 1/2 years, while we travelled. When we moved back into our house, we found that our new Temperpedic and another 2 mattresses were soiled by rodents, to the point that they were unusable. When we tried to file a claim with the insurance that we thought we were paying for, through Storage Mart, a couple weeks later, they informed us that someone had inexplicably cancelled our insurance, without our permission, and without notifying us! Apparently we had rented it from the previous owners, and when Storage Mart took over, they did not honor the previous insurance coverage. Because we were renting storage, while we were traveling, and not storing in a "shed", our homeowners insurance would not honor a claim. New mattresses ended up costing us $6,000, so now, I guess we have to go through small claims court! Do not do business with this shady outfit! read more

Rebecca is so good and Megan is too. I started with one unit now I have two and they managed to find me a unit 3 doors down from my original. If you want great service that is easy and secure go see these two young ladies. read more

This was a short term rental for me but Megan and Rebecca made the stay pleasant and made move in easy . They are very helpful and explained everything. The facility is clean and secure makes you feel safe rwnting here in Cc buikding.We will keep this place in mind if we ever need storage again! read more

They have the worst customer service!!!!!!! They said storage will be open after 7 pm since that's the only time I can go , just went and it says access denied invalid time . This is the 5th time I go I call customer service and they say they will fix it and I will have access until 10 that is a LIE!!!!!!! read more

I have been storing here for a while now with no problems. I am happy with the service and location, I would recommend this place to any of my friends that need a storage unit. Also the gate hours work good for me since I need to get to my unit at odd times, and the office staff are always helpful and nice. read more

rat infested! stay away! you will pay good money and have your things damaged and then have corporate deny responsibility after you speak to a manager by the name of rowland and he argues with you!! knowing that this property has alomst all of thier buildings infested with rats or mice!!! just ask !! they lie to your face when asked about rats but the county is very aware i have personally called them to make a complaint!! they have so many claims that rebecca will tell you about freely that have been denied or gone unanswered as previous reviews have stated! that the only safe place to rent according to her is in "her building" or on the third floor beyond unprofesional!! "the lady has a horrible sense of buisnness ethic i witnessed on several different occasions ?? letting friends hang out ???and something sneaky bless going on with someone when i was driving by!! i hope corporate reviews the cameras and witnesses all the illegal activities that are going on here under their noses! worst place to store dont do it! go somewhere else like I did. read more