Great storage unit facility that has great deals on specific units. Great value for the cost with a…read moresecure location. Always people going in and out of there which also makes it feel safer. When buying my unit, they were very accommodating and let me pick which unit I wanted. No problems with mold, rodents, or humidity which other places have problems with. I would definitely recommend!

Mayra was a absolutely amazing, UHaul totally messed up my order and I was left without a unit…read more Mayra talked me of to the ledge, called to check on my reservation and reconfirm and was so sweet to help me find the best unit and promotion to help me out as I'm going through divorce.

Respect and gratitude to the staff and managers at San Marcos Mini Storage on Bent. They are…read moreservice-minded and professional. Recently, I've been decluttering and organizing in my units. They've stopped by to bring water, ask if we needed anything, and showed their willingness to provide more quality service. It's a well-run, safe, and secure property. We had up to four vehicles parked along the aisle while we dragged everything out, sorted for trash, donate, and recycle. Other tenants and Mini Storage staff were generous and understanding of our slightly chaotic workspace. Thanks again,

It's been a year storing my stuff with them. Today I gotta move out and want to say thank you to…read morethe staffs for doing their job at best. The facility is safe and clean. I've never had any issues with my storage or stuffs in there. The best part is how consistent is the price. They offer 1 year price guaranteed and even after 1 year, the price will go up just a little bit and it makes sense. Unlike the other places that would increase the price just within less than a year. I would recommend this place to anyone who looking for safe and clean with reasonable price.

Had an amazing experience here the process is very easy and fast . Sarah was super friendly and…read morehelpful and made my move so easy and stress free. She took the time to explain everything in detail I highly recommend this place !

I had everything I own stolen from two separate units…read more I stored my belongings here for over 20 years, paying roughly $40-50k over that time. In the end, about $50,000 worth of my property was stolen from my two units, including irreplaceable items from my late father and grandparents, original artwork, and a career's worth of work samples (50+ snowboards). Their cameras only cover the outside of the buildings. Other storage facilities advertise interior cameras as a safety feature; this one doesn't have any. The front gate regularly allows multiple cars to pass through with one code entry, and the building doors themselves don't require an entry code or are usually propped open - essentially, anyone can enter the property and the buildings with zero verification that they should be there. Their website and payment system make you re-enter your payment information after you've already entered it and clicked confirm. I spoke to them about this numerous times, explaining that it's confusing; no retailer ever makes you reconfirm a purchase. Their response was that they didn't want people double-charged. I'd much rather be double-charged than robbed blind. Read into this however you like, but only my wife, myself, and their staff knew I had these units. I generally came midweek/mid-day and was careful not to leave anything of visible value in the hallways. My units were across the building from each other, and there was no obvious way for someone to know which units to target. My theory - and the detective on my case agreed it was plausible - is that I forgot to confirm my payment on their website one time, sending my unit(s) to pre-lien status. I paid the moment I got the notice, but the damage seems to have already been done. The thieves went through every single box in one unit, but stopped a third of the way through the other, leaving thousands of dollars of stuff untouched. Why? It's almost like they were told to stop for some reason. Maybe after a payment was made? When I reported my theft to the front desk, one employee was genuinely shaken, but the manager had an unmistakable "oh, sh**" look and showed zero surprise that I'd been robbed. To make it worse: insurance requires receipts and proof of ownership for decades-old belongings, much of it from people no longer alive to help me prove what I owned - capped at $5,000 on a $50,000 loss. Two decades of trust, gone. The place looks nice, but not everyone has a nice experience. I left one star, I wish I could leave less.

The staff were very friendly and patient, excellent overall experience…read moreThe place is very clean! And decently priced.

Good Service, nice people, just their rates go up every 4 months, before your know it your paying…read more30% increases every 4 months. You go in at a reasonable rate and they just jack it up, because they can. When you want to switch units as a new customer, with a new name, nope.

There's a lack of rv storage available in South O.C. so I called around to many storage places…read more This location had one spot available but I wasn't sure if my trailer would fit. To help me see it without actually driving there Myra took a bunch of pictures and sent them to me. I was sold and brought my trailer there that afternoon. All in all, the price was good but their customer service was excellent.

I rented two units to store furniture while my house was staged to sell. I am moving across the…read morecountry and the manager will not allow me to place a POD on the property, even though there is nothing in my contract stating that I cannot do so. As such, it is going to cost me $2000 to have my items moved a different way, on top of the $2000 that I've already paid in storage over five months. In addition, the doors on the units are so warped and rotting. There are so many much better storage places!

Attendant/manager was clear, concise and helpful. This matters as the corporate-ese needs some…read moreclarification. He did so.

Do NOT bring your things here. This place has been a total nightmare and the positive reviews are…read more100% fake. They are filthy and never clean the facility. They raise prices constantly. They have a moisture problem. Both elevators on my side I need to get to my unit are broken and could not get up to my unit. So it's not ADA compliant. They also do not have carts for you to use. They also have been playing a fun little game charging us $12 for not receiving my proof of renters insurance which I have provided multiple times. This facility is ran so poorly. Your stuff gets so dirty and they could care less to take care of their property. We are planning to get out as soon as possible. Please see pics I took yesterday trying to put away my Christmas decorations.

Fantastic customer service!…read more Vid is quick to respond and took great care of me. Definitely recommend this place

Amazing, clean and Vid in the office was so very helpful and kind! They are easily located off the…read more78 and keep the space clean

So I've been storage searching for about a week now, and I finally locked in on this storage place…read more I loved the units and I love how clean this particular location is. I didn't smell any rot or mold like I did at the other places I looked at. Jessica helped me. She was nice. Straight to the point. Im not a fan of the administration fee and the lock. They should include that if you decide to get a unit with them in my personal opinion. You need insurance for your property here. They lock the flats, so you will have to ask for a key to get them to help unload your things. I guess the storage rent has the opportunity to go up within 7 months, so we will see about that. For I 5x7 ill be paying about 70/month with insurance. Not too bad. First month is free, but I still walked out the door paying 66 something because the admin fee, insurance, and lock You need a code to get inside the doors, so thats cool. I feel safe with the location also.

So you know, I kept that storage because all my son's things were there…read more.. My son, before he was 3 years old was abducted, taken and held in Korea. I fought for 2 1/2 years for his return and held that storage so that when he was returned, he would have all his things. When I started that storage, it cost, if I recall $130 or so and you raised your prices continually until I was being charged $300+ I have all those things and more in storage elsewhere for $60/month! I spent over $300,000 to return my son to the US and when I tried to clear out my storage after all these years, you locked me out and charged me for an extra month! You can keep your money and I will write a review, with my story to every review site there is! I asked you all to work with me and you don't care And I will write that review for every day, month and year my son was kidnapped So you can understand humanity and how much you charged only to keep our memories, while those memories were the only think we could hang onto! What could have been resolved in a few days you dragged out to another month. Now my friend is having to rent a uhaul in order to vacate your sad premises! Thank you for nothing!

This place is great our company has had this storage unit for well over 20 years and the place is…read morewell-maintained and generally well staffed. Recently we had a great experience with Phil the office manager who assisted us when our units lock broke and we needed to get a replacement. They were on top of it as usual.

Melinda was so helpful when she noticed how difficult it was to back my RV up in my space. She was…read moreso helpful getting me a much easier spot at the Stor'em Self Storage on Santa Fe Ave. thank you again Melinda for the excellent service!!!

It was an easy process to rent a storage and got a good deal. Todd provides great guidance and…read moreexcellent customer service.

Would highly recommend! Todd was very helpful and easy to work with. Great customer service and…read moreprices.