Good Service, nice people, just their rates go up every 4 months, before your know it your paying 30% increases every 4 months. You go in at a reasonable rate and they just jack it up, because they can. When you want to switch units as a new customer, with a new name, nope. read more

DO NOT STORE ANYTHING HERE. Our unit was broken into, CubeSmart is acting like it's our fault, and takes no responsibility for this. Completely unhelpful. They aren't upfront about how frequent these break-ins are either. These break-ins are 100% a problem at this facility. Please use any other storage company except this one. All other reviews talking about how they jack up the prices once you're in are accurate. Sleazy. read more

I received an introductory rate starting at $132/mo and it has been less than a year since i signed up with Cubesmart. My rate for a garage is now $354/mo so if you want a long-term storage facility i don't believe this is the best place to utilize. Seems they have you once you are in and are going to keep increasing the rate until you move out. The facility seems nice and secure, but not happy with the more than doubling the initial teaser rate and less than a year. read more

Dear D.J.B. of Cubesmart Escondido If you are as you mentioned to me serious in catching the thieves in Cubesmart 1625 W Vista Way, Vista CA all you need to do is review your CCTV. The following are some of the stuff that they stole from my storage unit; 1. "Specialized" Turbo Levo Comp E-bike (off-white color). 2. "Dewalt" 3-stack with tires tool box (bright yellow color). 3. "Dewalt" cordless drill set zallsaw with accessories. 4. "Milwaukee" cordless drill set & zallsaw with accessories. 5. "Makita" corded drill set with accessories. These are easily recognizable and can easily be identified when they were loading to their trucks. You assured me that all your CCTV cameras are 100% working so this is doable. Note:It is your obligation to not let these thieves take away our livelihood. read more

I've had my things stored here late last year till now. This was while I was on deployment for 7 months and I wish to express that setting up my account was easy, the few staff I've met during my visits have been courteous. My things are safe and have been secured as expected. Will continue to use CubeSmart! The app for the gate is helpful as well! Thank you. read more

If it wasn't for Dominic and his superb customer service. This would be a two-star place expensive. The units aren't climate controlled. There's no lighting. I know everything's more expensive but I'm not sure how much more this is compared to other places, but I do know the customer service was worth it in the long run read more

Used this place to store our whole house for 2 months. There is a gate at the entrance. Lots of space on the road through the buildings. We had a large ground level unit. It was large, not super well kept. I did see spiders and ants on the ground but to be expected I guess in the area. The price was a little high for a month and a half, in my opinion. We bought a lock from them. Hours to visit were reasonable. read more

Be careful to rent this place because there was two incidents where they had been broken into at night. They said they reported the incident, they have a gate so it doesn't make sense how it could be broken into and everything from inside the storage was gone. No damage and no cameras, nobody saw anything and I thought they had security on watch. Also there's no police report given and on top of that they also want you pay the remainder balance but how can you do that when you put your trust in them to make sure the stuff is safe and now it's all gone with no clues. Kind of suspicious don't you think. read more

Beth and her team do a nice job running the place and signing you up. I have been a client for many years. The facility is very nice and well run. Convenient features like auto pay and gate access from 6 am - 10 pm. read more

ZERO NOTICE, INCREASED RATE 10% and then JUST CHARGED MY CARD without my agreement. Upcoming rate increases, I can understand. That's their right, and my choice if I want to continue. BUT ZERO NOTICE and then bill my card without authorization? NO. SO BE CAREFUL with autopay. They indiscriminately raised my rate by 10% and then just billed my card. When I inquired about it, I got a message as follows: Subject: Re: Successfully paid for cube D1060 Hi Bruce! Thanks for contacting us. Cubesmart rates go up from time to time for all customers based upon the current market and demand for a particular size. Let me know if you're interested in downsizing and/or transferring to a similar sized/different type & style of unit to save some $. Chat soon. Tim I responded: Hi Tim - I am seriously shocked that cubesmart believes it's ok to randomly raise my rate without any notification at all; simply changing the amount charged. I believe I should be receiving written notification prior, correct? Bruce. Then NO RESPONSE. So, I moved my things and will fight it. I am not sure what the law In CA requires as to notice, but I will be finding out. I moved to another local storage place that is nearly half the price. ____________________________________________ I have responded to his new message as follows: As you saw from my email that you chose not to respond to, there was no notification whatsoever. I also routinely receive email notifications from Cubesmart, and no email in that regard either. I have also not received a response to my email that I vacated the unit due to not accepting the rate increase, and that I expect a refund. If they are honorable, and it was an honest mistake, they will take care of it. If not, I will let you know. read more

I had a storage unit for a year and it was robbed with only a "oh sorry" from management. Do not expect your stuff to be secure and do not expect any safety. They will let your stuff get robbed and do absolutely nothing to help the individual. The staff are minors in no way equipped with handling a felony theft. read more

I recently had storage at the CubeSmart on Watson Way in Vista, CA and then had to relocate to Tulsa, OK after surviving Covid 19. I turned the contents over to CubeSmart for auctioning and to my surprise, received a large refund check for some of the proceeds. After delays caused by my relocation, a refund check was issued. It did not arrive however, and on the brink of homelessness, Dominick the Manager of the Watson Way store, stepped in and made it his mission to get the check to me. I owe a big thank you to Dominick and the Corporate office for sending the check overnight and saving me from a night on the street. I've never had such excellent service and support from a deeply caring team! You won't go wrong with choosing CubeSmart, especially Dominick and CubeSmart on Watson Way in Vista, Ca. read more

I came into CubeSmart today to inquire about storage unit options for a month gap between a move between two places. This was my first time using storage units, and so went in a little anxious about the process. I was met by Beth, who greeted me and was very helpful, exceptionally kind and professional. She helped me narrow down what size unit fitted my needs best, showed me the unit itself, and patiently answered all my questions. The whole interaction was positive, transparent and informative, and I feel confident renting a unit from them for the next month! The place itself looks great, too! read more

Now operating as U-Store-It. I'm too lazy to contact Yelp with all of the new information right now, so just know that this business is now operating as U-Store-It. There's a lot of units here, 3 levels worth of units. The smaller units are built on wood floors; which is weird. It's good in a way really. If you're female, you'll be alerted if someone is nearby because the floors are creaking. I'm not saying that this place is located in a dangerous area, but it's nice to know if someone is around the corner. I've got sisters... read more

The staff were very friendly and patient, excellent overall experience The place is very clean! And decently priced. read more

Honestly, if you have to get a storage unit in the Vista area, Go HERE! The staff here are fantastic! Especially the Manager Beth! She definitely took care of me when moving out. I was confused on some terms, and she completely took care of me. The units are all "first floor" making them super accessible and convenient! And you can access your unit until 10 PM every night. Super clean also! If you sign up online you get the first month free and a good deal on the rental price after that. read more

Love this storage place!! Have been with them for years. Before the name change from U- Store- it. Place is well kept, well lit, good location. Prices are competitive. Management is friendly, professional, explains terms very well. The manager, Beth, is very friendly, easy to work with, knows her clientele by name when you go to the office. I love the joking we do together. I could pay online, but then I'd miss the fun we have! No way!!! There are days Beth is the brightest spark I've had all week!! She's crazy!! Love her and this CubeSmart!! Highly recommend!!!!!!! Hey, CubeSmart! I'm now aware you've found a new rep to work with Beth. He's very cute and knows his stuff! It's obvious Beth has taught him well! He's not as crazy as Beth, but other then me, who is?? Lol!! Hang in, Brett Martin! You're doing a great job!!!!! read more

This is my third storage unit experience. So far so good. They keep it clean in the driveways and its quiet. Hardly ever anyone in there. Expensive though. read more

We all know, moving to another city is hard especially when it's 8 hours away, and a city where you never lived. Prior to arrival, 2 weeks before our move, Beth made the process on getting a 10x10 as easy as possible! Not only that, this specific location, has been well kept and not trashed (I hope other locations aren't like that). I have had many other storages where there are just non stop cockroaches, smells disgusting and you can just tell it's not maintained. This location on Watson way is really clean for a storage facility. Our 10x10 did not have any funky smell and the access was just a few feet's away. The customer service too, is phenomenal! Pricing, you just can't beat! NO HIDDEN FEES. Look online for any promotions. I will most likely get a storage in the near future but the one where its vehicle friendly. Definitely will be booking a storage unit for our next move! read more

Fantastic customer service both before finalizing the storage space I decided to rent and after. Nicole was amazing and showed me several different options when it came to various sizes of the storage units and was delightful and cheery when doing it! She also reiterated several times how she would get the unit (I ultimately chose) cleaned before I moved my stuff in, and once again, her positive and helpful attitude made a pretty mundane process that much more enjoyable. Listen, when it comes down to things like this, 9 times out of 10, storage units are storage units, but when you deal with great customer service, that makes the experience worthwhile and memorable. I would definitely recommend CubeStorage on Watson Way to anyone looking for storage units! read more

This place has awesome customer service! Beth and Nicole take great care of both potential and current customers. Their units are all very spacious, clean, and accessible. They are also gated to keep your unit extra safe and the place is well-light at night. I would definitely recommend this location and I can guarantee one of these wonderful ladies will take amazing care of you! read more

These guys are great. They helped out with everything I needed and I think they've got it down when it comes to customer service. Thank you solo much guys!!! read more

My wife and I stopped in on a weekend to find a storage unit. They had exactly what we needed. The entire place appeared clean and well cared for and it seems to have good security. read more

The staff, Miss Beth, was friendly and professional. The facility is very clean and gated 24 hours providing comfort and peace of mind. Plus, rates are reasonable, so I highly recommend facility. read more

The ladies showed me the unit ahead of signing the lease. They explained all the steps thoroughly and made things clear and easy. Thanks!

When my husband and I arrived at CubeSmart we were greeted by Beth's warm smile!! She is professional and very friendly. She offered us lots of things that we never knew CubeSmart offered and we were grateful for her knowledge and also very impressed on how clean the office, the grounds of CubeSmart and especially the bathrooms were. (being pregnant i can especially appreciate the bathroom being spotless) lol Thank you CubeSmart for hiring such a wonderful person to run your facility! Thank you Beth for not being pushy on getting a sale but listening to your customers and allowing us to make the decision. Which we got almost everything she offered. Lol Finally a storage facility that knows all about customer service! If you are looking for a unit or RV parking Beth at CubeSmart in Vista is your girl!! read more

Beth and Nicole are totally awesome!!! Super easy, super fast, and flexible. Thank you for making my storage needs so easy!!

Cube Smart in Vista provided friendly service for storage needs. The hours to access storage are 6am to 10pm. The office opens at 9am and closes at 6pm, I think. read more

Rented a unit here during a recent move. It was really bigger than I needed, and I planned to switch to a smaller unit once I got settled. Five months later I got a notice that my rent is increasing by a whopping 10%. So instead of downsizing, I'm moving out. I rented a unit at another facility in Vista for a full 2.5 years recently with no rent increase. It's a disappointment, because this location is good for me, but I'm not willing to pay 10% more rent every 6 months. Renter beware. read more

Great experience renting a cube :-) Beth was very helpful and friendly. Happy with the location, overall thumbs up!

Wonderful management Team that is there to help. They don't give first month free, but have reasonable rates and in a very safe neighborhood. Easy access to 78. They even sent my bills through email for my records. Arranged to open gate for my moving company. Highly recommend. Keep in mind you should buy a secure Lock prior to arriving or will cost you extra $22.00 read more

Rates go up every year by big amounts and when you try to talk to them and work on a lower rate they don't want to help you. What a shame

I have used this storage facility several times and I will continue to do so. The grounds are clean, well lit and easily accessible. Their prices are very competitive and more often better than the alternate choices. The staff are very friendly and genuinely want you to have a good experience. read more

Beth S. and her team were always helpful, flexible and accommodating. There is something awesome with dealing with someone who is friendly, upbeat and effective in her job. I hope she has equity - she treats the place like it's hers (in a good way!). read more

With the exception of the new administration fee that I never was requested to pay before I'm geri very happy with location and size of my new unit. The first unit zip rented was 1st more free, this was 1/2 off plus admin fee totaling 5 cents less than my normal monthly pmt will be. read more

Friendly staff. Very clean facility. Convenient location with easy access. Good experience.

This is one of the more reasonably priced facilities in the area, and provides clean, secure storage for those of us stuck with more stuff than we can reasonably keep at home. read more

Beth is very personable and efficient. The price was right. All looked tidy and well maintained. Highly recommend this storage facility.

I recently had the pleasure to work with Beth , the storage facility manager. She was very helpful and worked with me to make sure I was happy and my move went smoothly. The drive up storage was easy in easy out. Everything looks well maintained and protected . The price is right , and the location is good. Beth even offered my movers water! Thank you for your help ,great customer service ! read more

Very happy with my experience thus far; facility is easy to find, clean and well maintained. Staff is extremely personable and helpful, we'll trained. I look forward to coherentinuing to do business . read more