I started my storage in December of 2024 and ended this 2026 I wanna say thank you to Nora who been I very big up to me being at public storage if I every come back definitely will be here read more

PUBLIC STORAGE IS NOT ADA COMPLIANT!!!!! DO NOT LET YOUR DISABLED FAMILY MEMBERS GET INVOLVED WITH THEM!!!!!!! I contacted Public Storage at Howe Avenue a few days ago regarding my mother's account. She is stage 4, in hospice, bedbound, in a wheelchair, and on oxygen. She wanted my brother and me to be on her account due to the fact that she is actively dying and wanted us to have access to everything having to do with the account and our belongings. I called Public Storage and asked for disability accommodations in accordance with the ADA, and they told me that my brother and I could come down to the office to have the information switched. We went down there, and they decided to rescind their agreement, stating that my bedbound, dying mother had to get out of bed in the 90+ degree heat to come down to present her driver's license in person to get our names on the property that she has been paying for for over 5 years. So we decided to try to access the unit while we were there. Our keys did not work. We came back with every single key in our house, and none of our keys worked. We went back into the office again to ask if the lock had been cut, and we were told NO. So we decided to come back today, Friday May 22nd, and bring our mom down to get the account swapped, since they said they couldn't cut the lock for us until we were on the account. Then found out, while there, that they do not cut locks for us. They can either submit a request that can take up to 30 days, hire a locksmith, or let their bill default, and we will pay a late fee. So, we hired a locksmith today, which cost us $85. When the locksmith opened the unit, there was our old lock, drilled out, lying on the floor inside our unit. It had been cut off and relocked, and we were lied to TWICE by office staff that the lock had not been cut and that we were crazy. The office, of course, closed two hours early today at 4pm, when they were supposed to be open until 6 pm today, so I also had to go and purchase a lock from elsewhere to secure my unit and my belongings. This is beyond bad business and against the ADA. I have already filed a report with the BBB. read more

Thank you Clay! Awesome customer service. The interaction felt genuine and he was very nice.

If I could give 0 stars, I would. I would like to start with this is more of an issue with the company than this actual location. I am moving today, and my new rental isn't ready for about 5 days, so I needed to rent a storage unit, and I did so yesterday morning. I know last minute. I initially found one for a different location, but still a public storage, and paid my enrollment fee of $29, $15 insurance and $40 for the unit, so I can have access asap. However, I realized not 15 minutes later that they have an early closing time, and the one right down the street has a later one by four hours. So I called customer service to ask if I could switch locations. They told me yes, I can however they won't refund the enrollment charge, and I will again have to pay a new one of $29 at the new unit. I was annoyed but went along with it. However, since I just created an account 15 minutes before, I am no longer a new customer and am not eligible for any promotion. So I also went along with this situation and put it in my husband's name so we could get the promotion. I rented the. New unit at the facility with the later closing time. Packed up my car and headed over. I had no problem getting in the gate via my code; however, when I went looking for my unit A122. I couldn't get into the hallway of the unit because there was no door handle. All the other hallways had door handles. I went to the two hallways on both sides, thinking they connected. They didn't. I went to the front desk. It was closed. This time I'm really upset. I called customer service after multiple transfers. They told me that they have a number that's not public for the property manager, as she is available until 5 pm. So they transferred the call, and of course no answer, and then the phone hung up. I immediately called back and got a new rep in who this person did the same go around, except he said he wouldn't hang up the call if the property manager didn't answer. Well, guess what they did. I called back again and asked for a supervisor. They said there is not one available. So I asked if he could switch me to another unit so I can start what I need to do since I'm on a schedule. He then told me I would be responsible for the price difference should there be one. Even though it has nothing to do with me, it's their issue, and then he says it will be $95 more today. I said absolutely not, and he then told me it's not their fault. You need to use your PIN as if I don't know this. By this point, I'm so upset, and I'm on the premises. So I go to the door by the office, the one that the person. Who lives on site is in. I rang the doorbell, and she came on and told me that this is a tenant. The office is closed. While I am in tears and trying to explain what's going on, she hangs up on me. Now literally all my belongings are on my grass because I can't get into the unit and have to wait until 9 am tomorrow ... Their customer service is horrible, and it all seems very wrong. I mean, why rent a unit if there is no handle to get in the hallway or a code entrance? Super frustrating now, I just want my refund back and to move on with a new facility. It was a nightmare. read more

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I didn't expect to get the service that I did by your office manager she's a great person to have in there very helpful and when I needed helpwith my lock he was right on top of it I wouldn't change a thing read more

I wish I could put 0, service is trash. nobody is ever at the storage. they don't have the best attitude. they sneak it all different types of fees for no reason not accommodate. got a storage the 31st of a month next day they charged 70$ that I wasn't aware of and if I would have known I would have waited the extra day to rent. the 2nd of the month charging 50$ late fee because I wasn't aware or contacted they rob you blind. don't recommend terrible service. read more

I made reservations online. When I arrived, the manager wanted to charge me more than what I saw online. I was disappointed. I guess they can afford to let possible business go:( read more

I absolutely had the BEST experience with Julia at the front desk! We went to pay on a unit that we won and no one was there. (IN a meeting) She called us back promptly to make an appointment to come. We have never had someone so friendly and helpful!! She is definitely an amazing employee & an asset to your company!! Which every public storage had a Julia working!! read more

I think it's bitter sweet on the high securities. Can't get out of its past 6:30 and that's very early for people who work full time. However if you aren't supposed to be in the facility or on the property... you won't be able to get out unless you call an after hours number and 10 mins later after giving all information needed they will let you out. Like I said it's bitter sweet, because the chances of theft are low because of that, but the inconvenience is also very high. I recommend to people who don't have tight schedules and can get there early during the day. Because past 6:30, your screwed. So far, that's the only thing I dislike. And the prices, are a bit high. read more

I have had raises since. Moved in in 6/18 Now I'm finding out folks are able to rent For $100 less than what I am paying. I asked the manager why Omg. Her reply was it is real estate. I cannot believe that this is legal. There is no paperwork anywhere to inform one of there prices. They verbally tell you. I asked the female manager If she thought this was fair to charge me $100 more per month? Omg. Look out!!!!!! Her reply was... Our storage prices change daily.....Beware.....Beware....I don't understand this at all. I will be looking into this! I am interested in anyone else that also knows that they are being charge More than others. read more

Cody, Was great and very knowledgeable. Answered all my questions with the upmost Professionalism. Made me feel Very comfortable renting from this location.. Thank you Cody Ron Curd read more

Offered great service! The person who helped me, Joseph, was very helpful and friendly. He made sure all of my questions were answered giving me a friendly response with a smile on his face. read more

I believe it is bad business to not prorate when someone moves out mid month and they are able to rent that unit and basically make double. I am not happy with that at all. read more

James and Cody at this location are both fantastic. Both are extremely helpful and nice people. I had no reservations about storing my car in this location. The facility is clean, well taken care of and my unit is perfect for my needs. Top notch service is always appreciated, and yet never really appreciated. These guys get an A+ read more

At the first of this year January 2020 I had been in the same shed for probably four years somebody broke in and stole a lot of stuff I've turned in please reports and stuff to the insurance that we pay for to have the shed as of now from January 2020to now September 2020 they still have not paid for anything they say they don't pay anything without pictures or receipts we are never told that we need pictures or receipts I have a lawyer working on it now and he gets the same story they don't trust that the stuff that you have in your shed that you pay for monthly and you pay for the insurance is yours read more

When my neighbor's toilet decided to break and flood the entire bottom floor of my condo, I had to rush out my furniture and belongings as quick as could be. Where to put them was my next question. I had remembered utilizing Public Storage on Folsom Blvd once before in an emergency situation so using my instinct, I decided to try out another nearby Public Storage. It provided me with exactly what I needed. I met Samuel, the man in charge upon my visit. He was warm and friendly and very understanding of my circumstance. He whisked me away onto the golf cart and showed me two different units. I chose one of the medium sized ones, signed the paper work, and paid for my $1 rent (plus insurance and other fees). It came out to around $51 for the first month. Soon after, I began storing all of my belongings in my new storage unit. It was helpful as workers had to completely demolish my kitchen and I needed a place to store my dishes. Samuel called a couple times to check in to see if I was pleased with Public Storage's services. Had I actually called back, I would have said definitely! When I ended my storage stay at Public Storage, cancellation was easy as could be. It took less than 5 minutes to go through the process. Simple. Need a place to store your things? Look no further and go speak to Samuel at Public Storage. He sure knows how to make the process simple, efficient, and enjoyable! read more

Easy to sign up, great customer service and storage unit convenient and clean! Highly recommend!

These guys were great! They helped out by waiving our late fee . I would rent from them again

Be careful when vacating this Property. I am being charged $195 for leaving two days after my move out date, one being a holiday. Still being charged even though my reasoning behind leaving was me finding cockroaches in my storage unit!! Very rude worker. read more

I come here for my job as we have a business space here. Ashley always has a warm welcoming snails and is also really professional. She knows so much about renting spaces and is very good at her job. It's always a joy to see her here. Thank you Ashley for everything. read more

Very bad service are you raise your rent every 3 months without telling you plus they got rats running around their storage units very f****** nasty the workers are very rude to read more

Easy. Jackie was very friendly and helpful. They were very cooperative and responsive. They got me the rate quote I asked for asap and didn't try to jerk me around like the other two places I called. I appreciated that the process was quick and efficient. read more

Jessica is a great asset to Public Storage. She took care of processing my paper work and showing me my unit with lightning speed and was very friendly. It has since been a month and I have seen her keeping the premises clean and always has a smiling face. I feel like my contents are safe since she is watching at the gate and walks to sight from time to time. The units are clean and the location is great for me. Chris B read more

I came in to get a storage unit, had never experienced it before, but found Jessica to be so helpful. Even when she didn't have the sized unit that I needed, she showed me a larger unit to verify my needs, then referred me to a nearby public storage that was able to help the rest of the way. Jessica is a real credit to her employer. Sweet girl and completely professional! read more

I have been using Public Storage for 5 months. I filled a 10x30 unit with the contents of a four bedroom home. My rent has been increased $43.00/mo. almost a 20% increase. I noticed when I received confirmation of the auto payment. I contacted them and they advised a postcard with the increase had been sent but I have not seen one. They suggest moving to a smaller unit as a solution knowing that moving a 10x30 unit is not an easy task. From what I've discovered while reading online this is a standard practice for Public Storage. Please keep this in mind before moving anything there. read more

I went to Public Storage on Howe to help set up storage for a friend who had furniture arriving early while she and her husband were out of town. I set it up initially by phone and within minutes I received a phone call welcoming me to the Public Storage. Then when it came time to transfer the unit in my friend's name I called and talked to Christianne. She is amazing! Wonderful customer service and very professional. We ended up transferring it at 5:55 pm and they close at 6:00pm. Christianne was so accommodating. She never rushed up and stayed after hours to make sure all was just right. She was very friendly and helpful. What a pleasure to do business her with such a great lady. I will definitely recommend it to my friends. Thank you Chritianne, you made doing business with you a wonderful experience. Debbie read more

Awesome! After a bad move you fixed me right up. Thank you gals at Public Storage. You saved my family's most important hystory while I am away. Thanks! read more

Great customer service and friendly atmosphere! Linda at the service desk was great and very efficient dealing with customer's needs. I recommend anyone to go check it out! read more

Someone tried to break in my unit at this storage facility, which by the way does not have cameras everywhere. I was contacted a week ago by the property manager saying someone tried to fain access. They were able to break the mechanism that my lock goes into, but couldn't actually go in. I don't have access because they put their lock on it and was told if I wanted access to purchase another lock, which by the way, they charged me $25 to begin with. I'm still waiting on PS to fix it so I can gain access . I talked to the GM about the inconvenience and was told initially that since nothing was stolen, not an issue except for the inconvenience it caused me. I wanted a discount should I need another month. I'm not happy about the experience or the service. read more

They were very friendly, quick, and efficient. Also very welcoming and personal and you feel like your stuff is safe.

Christianna did a great job, I reserved my storage online and was in the same day to get a tour. my unit was easily accessible. I paid for the space, lock, and insurance (which is mandatory). But i only needed it for a couple of weeks, she explained in full detail my contracts, and was very straight forward with me. It took about 30 minutes to complete everything. and then I get to keep the lock I paid for so I pretty happy. Thanks! read more

Good storage unit spot! Very close to Arden Fair and centrally located. Extremely friendly and helpful staff. Linda was the best! She helped me out after a very long drive in a moving truck from Wisconsin. read more

The guy who works there, samuel jackson, no not the actor. He was the coolest most respesctful worker ive ever meet. My girlfriend and I need a place to store our stuff tell we got a new apartment and we did not have enough money at the time to pay the whole bill so he payied out of his own pocket about 15 bucks. He was so kind in helping me and my gilrfriend i would go back to him in a heart beat if i needed to store my suff again. and he even said i can use his name in a refural for a job. Thanks Samuel you're the coolest :) read more

Moving is a stressful time. My experience with public storage was quick and effortless. I was in and out within 15 minutes. Shannon was very kind and helpful. She was filling in for someone that day and treated the office like it was her own. Storage units were clean and secure. read more