NOT TRUTHFUL WITH ME - BAD CUSTOMER EXPERIENCE…read more Unfortunately, I had rated them five stars...until I left after several months. I had been out of the country and, after a long drive home, got home from the airport at 2:00 in the morning. I called Anchor's Office Manager and said, "I know today is the last day of the month, but can you pro-rate me one day so I can come in this weekend?" He said they don't pro-rate charges, but for just one day, they wouldn't charge me if I vacated first thing in the morning. I DID...AND A COUPLE OF DAYS AFTER I LEFT, THEY CHARGED MY CREDIT CARD FOR A FULL MONTH ANYWAY. Had I known they were going to be untruthful, I would have left the car there for the month! Instead, I paid a full month's rent for a vacant spot that they rented out. I asked the Office Manager to email his supervisor's contact information to me, which he agreed to, but never did. THIS LEFT A VERY BAD TASTE IN MY MOUTH. This was a very bad customer experience.

Very helpful and easy to sign up with. Staff is very friendly and made it easy to pick out the…read moreright unit for us.

This business is the best. The staff are ALL so helpful, friendly and responsive. We have a lot…read moreof units as we prepare to move and they have just been lovely. I would use them again and recommend them highly!!!

Beware that as soon as you rent and move into a space they jack up the price ALOT assuming you…read morewon't bother to move all your stuff. We are so out of there!! Although front desk staff is very nice they have no say in this price gouging and were actually surprised themselves by it when they looked up our prospective rent for December.

The office work er friendly and ready to answer any questions. It example the different in the…read moresizes and pricing. Every information on the place. Thanks

This storage complex is probably the oldest one I have ever seen. I think it was built at some…read morepoint in the 1980's. That being said it is exteremly well kept, clean and in good overall condition. The staff is very friendly and helpful. The overall experience was great. My only comment is I wish the gate hours were a little more extensive. I think they are probably set the same as the office hours for security reasons.

Property is very clean and well let. Easy access and high tech entry and storage management with an…read moreeasy to use phone app. Staff was very nice and helpful and the check in/renting process was quick and easy. 10/10 would recommend.

I toured this facility because a family member works there, but wow!…read more The nicest and cleanest storage facility I've ever seen. Very professional and helpful staff. Top of the line technology with phone app access to units, also known as NoKey access. The units come in several different sizes and are indoor and temperature controlled. If we ever have storage needs, we will definitely rent here!

Amazing customer service! The manager, James Willis is incredibly polite, flexible, and truly works…read morewith your needs and life circumstances. Everything is handled quickly and professionally, which makes the whole process stress-free. The facility is always clean, smells great, and has carts available, which makes moving items into storage so much easier. Payments are simple through the app, and the entire place is very well organized. I've rented storage many times before, but I've never experienced this level of high-quality service. This is a secure facility with easy access. I definitely recommend this establishment to anyone looking for storage.

Under new management so the rates got bumped up, but still price-competitive to the rest of the…read morearea. (10x10 unit is $139+$13 per month as of 3/28/2022.) I exited due to moving from the Reno area to Tahoe (so it was way less convenient for me to access) and once the rent became market price from my grandfathered $90/month that kinda pushed me to get my act together and clean up. Note they have a 30 day notice clause so account accordingly. The old managers were a lot more flexible about this and were able to just close it out after notice, but this is reasonable policy.

A-American is an excellent facility! Specifically Sara at the office, was super helpful and…read moreprofessional, took care of our storage needs - made it super easy. Most storage places are difficult to work with, demand you do certain things, basically storage nazis. Not this place! American and Sara are friendly, know their stuff, and pleasant to do business with. I'm absolutely using them next time! Thanks!!

Was looking for a moving truck to rent and storage unit very last minute and Sarah could not have…read morebeen more helpful and accommodating. Not to mention, it was super easy and quick to get a unit and we were able to utilize the free moving truck! They provide a truck driver and he comes to your place, you load the truck in an hour, then he drives the truck back to the storage and you have an hour to unload. Such an amazing deal and my whole experience was great. Thank you so much for making my move easy!

Very professionally managed. Clean facility. Good rates. It was a very simple decision to make…read more Good access to hwy too.

In my opinion - This is one of the worst businesses in Reno . The manager is an incompetent rude…read moreindividual who has no regard for customers or really just being a human. They hide costs and fees, they try to purposely make tenants lose their belongings so they can go through them before selling them. Please if you have any choice do not store belongings, if you must do yourself a favor and go somewhere else. This is just one persons opinion - use caution and judge for yourself!! OH YES. ALMOST FORGOT AT MOVE IN THEY OFFER YOU A FREE LOCK FOR A 5 STAR REVIEW SO MOST OF THOSE ARE FALSE ALSO!! FYI YELP!!!

My experience has been nothing but good - so as I'm reading the 1 star reviews I am alittle…read moresurprised. They are old reviews, so I guess things have changed (hope so!) I booked online, and got a call confirming move-in date, and they wanted to make sure someone was there when I needed to move-in. I moved in on a 1/2 off special. Great prices IMO. It's a safe area (hope so!) Clean, and the people I worked with were professional and kind. I booked a 10x5 initially, realized it was too small once I got there, and they moved me to a 10x10 drive up with zero issues. Gates are working, and not alot of people going in and out when I was there. I need to go check on things after the big storm last week, but here's hoping there isn't any damage from snow melt or leakage. It's out a-ways. I live in town, but work near storage so that makes it tolerable especially for the price. Would recommend.

warning . warning . please run if you don't want your units to be broken in to without being told…read more you will find our once you want to move your items out of it . there is nothing you can do about it. the manager jannet is extremely .rude. un professional . she does not care about any customers including you. she talks to customers with no respect. you won't get the respect of a customer . the customer service is worse than a 3rd world country. when we ask to speak with her boss she says. there is no one above her. i know she is lying. i hope her managers gets to see this msg so they would konw how terrible she is. she will run those places to go bankrupt.just by her attitude and unprofessionalism and being mean to customers who pay her salary. i have not seen anything like this before. not mentioning the bait and switch game of them with the price it is a tolal rip off. people please take your business elsewhere.

I've had a space here for over a year and no complaints. The rents are cheap, the location is next…read moreto the Summit Mall so nice and convenient. The buildings are older and my roll-up door isn't the smoothest but it works and is a fair trade off for the cheap monthly rental price. Overall would recommend to other guys, if you are female check the space out first and make sure you can open and close your door easily on your own.

Just got storage enjoying my business so far even let me borrow lock for 1 day no fee to be able to…read moreget one next morning

Nice state of the art facility, brand new building and super nice weekend staff. I'm helping my…read moreparents relocate (I'm in the storage industry as well Property Management/marketing) it's nice to see not a big box brand in the area. Pricing wise it's a newer company so I don't think they don't any comps in the area. I'm also leaving a review on Google because Yelp isn't for Storage.

From the owner: Your one-stop solutions for managing personal space overflow, providing units of all sizes,…read moreincluding climate-controlled units. Multiple large units available for boat, RV & car storage.