Food takes a while but not super long…read more Fun Recommend the nachos are pretty nice

Horrible customer service. had an issue that was easily resolved by a manager but then the…read moreemployees had to continue being disrespectful. I bought four tickets to urban air today and when checking in an employee told us that we were not able to make a return on the socks I accidentally bought. after asking two employees because it was an accident and rudely being told no with no other remedies to our issue we demanded the manager. The employee proceeded to make little side comments to another employee that was standing with her, that were extremely rude and offensive, and my husband told her that she needed to learn how to properly do her f job when we were walking away. He did say the F word in all of that because he was upset at the horrible customer service we were receiving. I have been to urban air plenty of times and never had a horrible customer service until this experience. As a trainer of new employees I would beyond disappointed to find out employees were rude to customers and fueling a fire that already had to get the manage involved. I don't care how old an employee is, business are expected to have great customer service and solve customs issues. Not continue to rile up already upset customer. We simply were asking for solutions when they wanted to be rude and say there was nothing they could do but didn't even try to suggest the manager . We asked for a manager. He was not out of line for asking for the manager at this point in time the manager came helped us right away with our issue super friendly, understanding that it was a mistake made. there were further problems until the two employees standing behind the counter we're talking about us so my husband told them to learn how to do their fucking job and then all of a sudden securities following us around and start bullying my husband and not even wanting to hear our side of the story or understand that we had a legitimate reason we were upset. tried explaining to the manager and the security guard that It's escalating because they're not trying to listen to us, the security guard called me a liar and then later on said that I was actually right about what I was saying I wasn't a liar, but of course at that point no one's listening to what we have to say anyways but I just wanted it known that if they were properly trained on how to handle situations and didn't try to talk bad about customers when the customer asked for a manager when they're not able to help then none of this would happen so unfortunately, while this did spiral out of control it's spiraled out of control because the employees were super inappropriate super disrespectful, and clearly didn't know how to do their job properly. They started out already, not warm and welcoming when I was asking them questions about our tickets and then we had issues with the socks. obviously they weren't looking to offer a refund and the security guards felt it appropriate to follow us out to our vehicle and place their hand on the vehicle. just trying to be extra when the whole thing could have already been defused if they didn't want to continue to try and keep the situation escalated. just sad because it is something my family and I have always had a great time. Hopefully this can be a learning opportunity for the entire staff.

This is a fun place. However, Stacy at the ticket desk was having a bad day. I felt sorry for…read morebothering her. She could've at least turned her shirt the right side out. Some of the games are worn out but they do seem to bring new ones in every season or so. They also will refund you credits if a game doesn't work for you.

Arcade atmosphere is good for my 3 year old. He had a lot of options of games and he enjoyed the…read moremini golf course.... I wasn't a fan of the mini golf virtual points concept though.

My son has a neck issue that limits his ability to do things like trampolines and bouncy houses. So…read morewhenever we visit such places, usually for a birthday party, I'm always looking at how safety is handled. Sky Zone does this well. It has several different areas that are segregated, each with a set of rules posted and with staff monitoring like lifeguards. In general, kids are kept from bouncing on the same area - the most dangerous part of trampolines - though it's not explicitly disallowed, and the staff don't interfere if they don't need to. Kids get a sticker shown the time they're on, which keeps it from getting too crowded. After watching all of it, the only place my son and I decided he should not go was the dodgeball area, as he's not allowed to play any form of that game, anyway. I'm generally impressed by how it's run. While the long waiver is intimidating, it's really easy to do, with multiple computer kiosks. I can't speak to the cost of sessions or parties, as I did not pay for it, but the party had its own concierge and a clean room locked with a code.

They didn't want to hire me for no reason. I thought I had a great interview. I had to take the…read morebus. My phone was dead. I had no clue what time it was. I just wanted to get to the interview on time. I was really excited. Once I left after about maybe two hours I received a message saying that they don't think that this was the right job for me. How would this not be the right job for me? All your doing is watching all of the kids and the park and handling birthday parties how hard could that be. I am pretty sure a 14 year old could manage that. I mean it doesn't take rocket science to run a trampoline park. I already have lot's of people skills. I also have very good communication skills. I just don't understand why I couldn't get the job. I am currently homeless and I really needed that job. Shit I still need that job. I think that's just plain out petty but who asked me right.

This was my first time here and at first if I hadn't read the previous reviews, I wasn't sure if it…read morewas a virtual skydiving, but it wasn't lol it was a great activity for groups and solo child. The concessions were closed, so it's a good thing we had lunch. Also glad we had the orange socks that are mandatory! They definitely push the membership as the price of one hour is more than one month! But for us it was just a one time thing for a visiting relative. There seem to be enough activities with different levels, which is great. And I love the massage chair so I could relax for 15 minutes for five dollars, which was pretty cool. It wasn't a great massage chair, but it got the back done.

The biggest rip off of all time. I got charged the full $122 for 3 kids because I forgot to mention…read morethe $12 Tuesday night special. Never coming back again.

I've been here twice. There are a different kinds of trampolines, foam pit, and obstacle course…read moreclimbing area. The price is reasonable for two hours of fun. I like that they allow adults to use the trampolines also. Highly recommended.

Do NOT go here! I purchased 7 jump tickets via their website and, upon arrival, the ENTIRE site is…read moreunder construction and half closed down, but their on-line site is charging their full rate without an explanation that they are rebranding or changing ownership to a new concept with half the place shut down. That practice is a racket, dishonest, and reprehensible. They are, I guess, trying to transition to Ninja Kidz--but I will never come back here. And it was dirty and gross.

Awesome place. There are lockers and you can rent a lock. There are couches for the adults who…read morearen't jumping. Well supervised and just overall a great experience. $10/hour. Highly recommend.

So I give one star because I show up for a field trip for my child and 3 other classes of 5 year…read moreolds. This trip has been planned for quite some time. We show up and there is no one here to let us jump and do anything and there is issues trying to get answers on why. We are stuck in the lobby area and the field trip will be over at this point before it starts. I hope they can make up for this and figure it out. I do NOT recommend this place as a field trip for children. Actual business hours might be better.

Always a great time. Week days are slow and you'll have the…read morepark to yourself. Weekends are really busy BUT inside doesmt feel busy. No lines or anything. Kids can play right away. Always clean. Friendly staff. Love it here.

Took my kids in for a birthday party. Was a great experience and hassle free. All the kids had an…read moreamazing time. Will definitely be back

We brought our family and friends here for my two nephews' birthday party and had a great…read moreexperience at PlayN Wisconsin. The showroom is awesome and gave the kids plenty of space to climb, jump, and play. A special shoutout to Karina for the great service--she was friendly, helpful, and made the visit even better.

Normally I like this place, but I guess I've always come in cooler weather. We just were here in…read moreJuly 2026 and were sweating like crazy. They have no AC here! All the kids' heads were dripping with sweat within minutes of starting to play, and just sitting here I started sweating within seconds of being here. All they have is one fan on one side of the gym, and a slow fan in the basketball area. The ceiling fans don't work. Seems like a health and safety hazard to be open in 90+ degree heat, no AC, and two measly fans. If you can't install AC at least add more fans! Please do better!

Great place to have fun and let the kids burn off excess energy. Don't eat the pizza unless you're…read moreinto raw dough. Very disappointing for the money we spent. My wife took my daughter to the rest room and found it not only disgusting, but everything was broken. That tells me they have no management staff Be careful of this place. If they can't get the little things right, what else safety wise is going on?

The employees on the floor were very rude. They had no respect, very snarkey. I brought my own…read moregrippy socks, not knowing their rule. I was there for my grandsons christmas break. I got rude looks the WHOLE time before a young lady came up to me and nastily told me to put on epic air socks or I would have to leave. I was not intentionally breaking their rules and I got greeted with a rude slap on the wrist instead of kindly telling me that they have a rule. I was shocked at how this generation has no respect for accidents. I will NOT be going back or recommending it to my grandsons friends.