Daniil got back to us within hours and offered to come same day, describing what he expected to…read morefind based on my detailed information, and what he would do. We couldn't do same day, so we met the following morning. Just as hoped, the guy kept it straightforward, honest, helpful and as described. A little context: Originally Sears was out (yes, they still exist). Having repaired a few refrigerators, garage doors and operator control boards myself over the years, I knew things weren't right with these Sears guys (yes, plural -- well, one in training, poor sod). They weren't dishonest, really, just excessive. Especially with cost (...pretty obviously constrained by dinosaur policy -- what felt geared towards getting a fleeced customer to buy a new appliance from Sears). The Sears guys estimated a four-figure two-man project, including for two off-the-shelf generic machine screws, $37 each, parts only. (Still had to pay them for coming out.) Bless their little hearts. I can see how people get bamboozed by this blue-shirted Sears "professionalism". Hearing good things, I contacted Daniil. And in a little more than a day, paid an eighth of the price for way more, better, no-nonsense, good natured, in-and-out service. With warranty. (Sears' job was to be "As-is" for an older-ish appliance in excellent condition.) We're grateful, Daniil -

He showed up when he said he would and took care of repairs to our refrigerator quickly and neatly.read more

I called and received service the next day. After getting the part in a day later they were back…read moreout that following day to take care of the stove. For getting that excellent of service the value is there! Highly recommend them.

Great service and helped diagnose the issue quickly. I would definitely recommend them to others…read morewho are in need.

Fantastic service and honesty! I have a refrigerator that went out of warranty a while back, and of…read morecourse that's when it decides to act up. It wasn't getting cold, and I thought I'd probably have to fork out God knows how much to fix the compressor (which is what I thought it was), or a couple thousand for a new refrigerator, even though this one is only a couple years old! The tech came out, checked and tested all the suspect components, but then realized there was an ice blockage between the freezer and the refrigerator. Not only did he fix the problem, but showed me what to look for if it ever happened again, and gave me a bit of an education. Literally a small fraction of the cost, and education to boot! It's hard to find guys like this anymore! Highly recommended!

Scott came out the same day I called. I was very pleased that he was able to repair my…read morerefrigerator. I will use this company for all my appliance repairs. His pricing is very fair. Scott is very professional and explained every thing about my new appliance that I was having problems with. (Thank you Scott)

They are Def nice people and do good work. The warranty I got was also nice. But so far so good got…read moredryer blower fan fixed didn't. Have to buy new dryer so I'm happy.. Thanks again Tdp I'll Def hit you guys up again if I'm in need of an appliance repair. Also forgot to say weren't really expensive either actually good price I thought

Great job in a timely manner, diagnosed problem and fixed it. Torran was professional and kind…read more Thanks you

Had a washing machine that I thought was leaking. Warranty company chose ProtecRepair.biz to come…read morediagnose. My tech, Dean, was GREAT. We determined it wasn't the washer (it was a drain hose issue). But after he left the washer wouldn't work at all. I panicked a bit and called in and texted asking them to send him back. The man I got on the phone in the office was a D-bag! Instead of saying "He's already on another job and let me see if I can help" he replied with "He's already in Canton, I can't just send him back. He's working on a $15,000 appliance job. He's an expert on those machines. He'll have to call you" It wasn't only WHAT he said, but HOW he said it. Super dismissive. Well thanks for letting me know I'm not important because my washer wasn't worth $15,000. Dean called me back and explained that I had to unplug and reset the controls and everything was fine. Why couldn't the guy on the phone just say "He's at another site, but I will find out what's wrong and call you right back or send someone else" Dean you were great, your manager....not so much.

Asked for estimate for repair. Received a $950 estimate to repair a $400 washer. My husband…read moreobtained the parts for $45 on Amazon. ProTech then hounded me to move forward, which I ignored. They then left a 1 star review on my personal business Google site!!! Unbelievable!