We've been using Saferide since 2019 for transportation to and from LAX for every trip we've taken…read more (We used to take the gold line to Union Station and catch the flyaway.) The first time I ever hired a car service was for my honeymoon and decided to splurge for this trip. It was the best decision ever! The Saferide driver picked us up in a nice black suv. We had no cares as we made our way to lax. No stressing about the time or parking or how much is this going to cost cause it was all quoted and paid for up front. Pick up was just as breezy! We vowed to hire a car anytime we fly and we have done so for every trip since. We now have a young child and hiring Saferide no longer seems like a splurge but almost a necessity. We can request a car seat to go be provided in the car and they can even accommodate a seat for whatever age your kid is, infant seat, convertible seat, booster etc. On our most recent trip one of our flights home from Europe was cancelled the day of the flight. I was able to email Saferide our new itinerary and got a prompt confirmation that the info was received. And get this because of the cancellation and poor scheduling on behalf of the airline we missed our connecting flight home and I had to email Saferide again from the second airport while waiting to get on the new flight with a whole new arrival time! Fingers were crossed that someone would be there when we landed. I was worried they'd say "sorry you can't reschedule twice with so little notice" which would've been understandable, but NO! When we landed home after the return flights from hell, I had a confirmation email from Saferide saying they got the update and our driver would be waiting at the terminal! Seriously so professional and dependable. The peace of mind that they would be there meant the world to me and my family. I can't say enough good things!

Don't expect these people to check the status of your incoming flight…read more Our flight was delayed because of a bomb threat and all the passengers had to be deplaned, security search the whole plane, and reboard. Delayed us by a couple hours, when we landed with our two kids they'd already driven off and said they couldn't provide the service. AVOID

They were the most affordable option out of all the private transfers I looked into. I communicated…read morewith Sam by email and he was quick to reply. Our driver texted the evening before to confirm, and again when he was on his way the next morning. He drove a very large shuttle van with plenty of room for our double wide stroller and 3 pieces of luggage. If you request car seats, I suggest telling them the weight of your kids. I requested 2 forward facing car seats but our driver arrived with 1 forward facing car seat and 1 high back booster seat. Both my girls are under 35 pounds and the high back booster is for kids over 40 pounds so I wasn't very comfortable with that but we didn't really have a choice. I'd recommend they ask if the child weighs enough to use a booster before swapping it out. FYI they only take cash and they do not drive to/from Ontario airport.

SCAM. They tied the classic "bait and switch" by pretending our driver did not show up and offering…read morea more expensive option instead knowing all along this was the plan. I don't write reviews often because I'm easy to please and hate to say anything negative when I feel service has been adequate. I have traveled all over the world and booked multiple tours and shuttles (some with no reviews) that were excellent without any issues. My experience with this company was atrocious. I have had better shuttle services in the middle of the Amazon rainforest in Bolivia than this LAX scammer. We had a confirmed reservation. Our plane was delayed. "Samuel Espinosa" assured by gmail email (with photos of the "van" they had for the pick up) they were following the flight but stated they had no phone number for me so had to use email (similar to other poor google reviews that have been removed...they accused the client of providing the wrong phone number). I promptly sent my phone number and offered WhatsApp as an option as well. This was ignored and communication through email continued. Red flag! On arrival I emailed and was told to go to baggage claim and notify when there. I did so and was instructed to tell them what pillar we were located at on exiting the airport. That was done efficiently after bathroom breaks for 8 people and waiting for bags. Then we waited. For 30 MINUTES. No response to any email. I tried to call the number on the website and left a message. No response. Then approximately 3 minutes after I called a guy in full suit came out from the airport doors and offered us a "ride" for $250usd plus tax and tip (previous quote was $165 plus tax and 20% tip) but we had 8 people and bags so would need to pay for two of these special rides (with no credentials but they insisted they were "official" drivers). Uber black at that time was only $150 for an SUV. Surely we looked liked total idiots if they thought we would go for that. They offered to take us for the uber black price when they realised we were not as dumb as they thought. We refused and Instead we booked the uber blacks x2. Costed double but we had no choice. Luckily I had brought along my child's ride safer car seat (awesome but that I would recommend if you travel and need car portable car seats) for short Ubers so we did not have to worry about the lack of a car seat. Not sure what we would have done without it. Uber black was (as expected) amazing. Clean, new cars, with very polite and helpful drivers. Wish I had not bothered with the shuttle service at all. Wasted hours of valuable time which meant we could not get up early to go to Disney the next day. While we would not let it destroy our trip it did destroy my impression of LA and LAX. I've travelled the world and always been very careful about scams but the biggest scammers I have met thus far in my travels to over 40 countries is this company. Maybe I have just been lucky. Or perhaps because it was LA I let my guard down a bit and was a bit lax in usually due diligence. While on our way to Anaheim I did get some very inappropriate emails from the "driver" including one that said "any luck" when it was clear we were looking for alternative transport. When I indicated I knew it was a scam he changed his tune saying "the police made me move to terminal 1" and "I've been here all this time." It was 2am with plenty of space for cars and no police in sight with very few flights arriving at this time. Nobody made him move. He either never existed or took another group that offered more $ than he was going to get from us and then left his friends to scam us. They knew we were standing there waiting, tired, desperate for a ride and instead tried to use that as an opportunity to scam us. This company is an embarrassment to Los Angeles and airport shuttles everywhere. If you want to risk it and book anyway to save a few $$$ then go ahead but it could end up costing a lot more than that including valuable vacation time. I would stay far away. Their price was reasonable but not that much better than others, they include the car seat so was $15 cheaper than others and had such glowing reviews on Yelp I assumed it was a safe bet. They had ONE google review that echoed my experience which has since conveniently disappeared. Not sure why the yelp reviews are decent. Perhaps they figured that all reviews don't have to be good and they could mess up a few reservations and try to make some money off it. Unfortunate because I try to tip well and if my airport trip goes well I tend to make more bookings for the rest of the trip but instead we rented a car and used uber/lyft as we were too traumatised by our airport experience. I'll just stick with Uber Black at LAX from now on. I'd rather pay double than ever deal with a company like this again.

To start this review, we're used to Lanksy, who historically would call and confirm our car the day…read morebefore and was there waiting for us at the airport with a sign. However this last trip I decided to go with MidWilShuttle. Unfortunately, it turns out due to airport construction, the LAX parking system was changed and now private cars take five to ten minutes to pick you up, something we weren't fully aware of at booking and removed almost all of our reason to use a private car, beyond not having to take the LAX-it shuttle to a ride share. Which meant using MidWilShuttle was more like using Uber at another airport. I had expected to receive some type of confirmation communication the day before our flight from MidWil, something like: "you're all set to be picked up at LAX", but never did. We also assumed the driver would be waiting for us at the airport with a sign, but due to the above construction issue, he drove to meet us and we waited about 8 minutes to get picked up. Overall, our ride was uneventful and we were dropped off at our hotel with no issues so we would use MidWilShuttle again. But we will likely just fly into SNA and take an Uber/Lyft next time.

Excellent service!!! I made a reservation with Sidney of MidWil shuttle pre and post cruising…read more They were always very responsive and accommodating. They picked us up from the Alamo car rental near the LAX and took my party of 7 with 7 luggages an hour before my arranged pick up time to the Los Angeles World Cruise Center. Dropped us off curb side right in front of the cruise terminal porter luggage drop off. Paulino, our driver, was very friendly and answered all my questions about the area. There was also a car seat available in the shuttle. Booked another transport back to the Alamo car rental since we had a few hours before our flight back home. Despite the hectic site outside of the cruise terminal on disembarkation day Sidney kept in touch. Once my cellular service ensued I received a text message with my drivers name and number. I called Sabino once we cleared immigration and in less than 5minutes he was there at the taxi pick up islands. Easily identifiable MidWil Shuttle labeled van. Will definitely use again.

We used Blue Star for our airport pick up and then return to airport…read more I received updates via text - great communication! Our driver was friendly, helpful, nice and prompt! I would definitely use them again and highly recommend their car service!

Visited Anaheim in November 2021 and contacted our hotel (Marriott) asking about airport shuttle…read moreservice which they had none and recommended Blue Star Limo LLC. Just returned April 2022 to Anaheim and used Blue Star once again. They are reliable, have wonderful drivers, and their attention to detail is impeccable. When our plane landed I had text messages from them saying they were ready and waiting with directions on our pick up. I will always use Blue Star Limo LLC when I visit So. Cal!

Super positive experience with this shuttle service. With three kids, we knew we did not want the…read morehassle of trying to take three car seats onto the plane with us. From my very first interaction with this company via email to our final drop-off at the airport for our flight home, everything went extremely smoothly. I didn't even bother getting quotes from other companies because I could just tell from the initial emails (super quick responses and very professional) that this was going to be the best service to use. I loved the convenience of communicating via text to let the company know where we were so that they could make sure they were close by when we were ready. The van arrived right on time (we waited maybe two minutes tops) and had all the car seats installed for us. The van was super clean and Kim was very friendly and got us to our hotel promptly and safely. Would easily choose Payless for all our future flights. When you're traveling, especially with kids, you don't want to mess around and take chances with a shuttle service that will be late or that is not communicative. Payless made our whole ground transportation experience super easy and once you use them you probably won't use another LA shuttle service going forward.

just recently took a trip to Disneyland and used Payless shuttle. They provided excellent service!…read more It was especially comforting to have a driver that really seemed to know the route and area so well. Polite, punctual and precise. Also, not pricey :)

I was tasked with finding a limo service to transport our executives to a company wide conference…read morein LA for a few days and was having difficulty finding a company that understood and could assist in the planning of the event to make sure no one missed the conference. Everyone was traveling from different parts of the city or coming in on several different flights so I was worried to say the least. LAX chauffeured took my call and after a few minutes was able to help me plan out what was needed and how to get it done in the most efficient way possible. The day of all chauffeurs checked in prior to the pick up which put my mind at ease. All the transfers went without a hitch. I truly appreciate the ease of booking so many transfers as it was something that seemed overwhelming at first but worked out perfectly. We will definitely be calling for our next time out with our company and would recommend without hesitation.

Spent a lot of time trying to find a new transportation company for our corporate needs. LAX…read morechauffeured answered our questions and concerns based on past bad experiences. We have used them several times now and our guests and team have been satisfied with the ease of each transfer and great communication in between. Will definitely continue to use LAX chauffeured for our companies needs.

Thank you Mont Blac for picking my up my husband and I after our wedding! I gave specific…read moreinstructions to reach out to my maid of honor because obviously i was too busy having fun at our wedding! The instructions that I gave to Mont Blac was executed exactly the way I wanted it to be! The service was great and the ride was smooth! Our driver was very nice and we were comfortable! Thank you for your service!

Professional, organized, great service from everyone front office to drivers, super accommodating…read more I have to work with a lot of different car service companies in my line of work, and Mont Blac is the best.

Professional and courteous staff. The driver informed us ahead of time that he was on his way to…read morepick us up for our airport trip.

I decided to try using LAX Shuttle and Limo as a way to get to the airport from Burbank…read more Unfortunately, this will be the last time I do so. I booked the night before and the next morning, the car arrived 30 minutes before the requested time -- okay, fine. As we got onto the freeway, we were greeted with the typical LA-parking lot style traffic and the driver didn't seem to be fazed. About 20-30 minutes later, we came across a traffic sign indicating it would be ~35 minutes to get to downtown. Then, the driver became worried... because he felt he was going to be late for his next pickup. He then proceeded to tell me that he was going to try to find another car to pick me up (while I was already in the car) and take me to the airport. Unfortunately, as the passenger, I didn't really have much control (not being at the wheel). The driver detoured from the freeway and headed towards Los Feliz and eventually to Koreatown where he gave me the name and phone number of the 'substitute' driver. He said that the substitute driver would be there shortly, but I insisted that we at least wait until the other vehicle arrived so that I wasn't completely stranded (mind you, this was an hour from when we had departed and had we stayed on the freeway, we'd probably be well on our way to LAX). Fortunately, the other car came -- though not a town car, but the personal car of the original driver's brother. Without alternatives, I boarded the substitute vehicle and was on my way to LAX. While I did arrive at LAX about 30 minutes later, my journey to the airport was certainly not a smooth ride and the original driver certainly did not provide a sense of reliability. Had I known this whole escapade would have occurred, I would have stuck to a taxi.