We love our new banister! Incredible attention to detail, great craftsmanship, fair price. The team was here 12 hours one day because they knew we were in a time crunch. We were also getting our floors redone and Tom was willing to work with our flooring contractor to make sure the timing and finishes for both projects were coordinated. They didn't take any shortcuts and the scope of their work was way more comprehensive than other companies were offering at the same price point. I felt like I could trust Tom & his crew, which is the most important thing for me! read more

Straight Up Stairs - General Contractors Near Me

Tom is a true professional. He came to our home, treated it and my family with respect, and walked me through each aspect of our full stair remodel. His craftsman, Robert, was also a pro and treated our stair remodel as if it were his own stairs. We have a curved staircase with many different radiuses, angles, and elevations to consider and he broke it down with ease based on his 40 years of experience. He also took the time to answer my questions and requests as I coordinated other sub contractors in my home as we navigated a full remodel. The coordination and communication with both Robert and Tom was exceptional and they accommodated each request with timeliness. Bottom line, hire Tom and Straight Up Stairs if you value quality and genuine craftsmanship (something tough to find in 2025). You will be very glad you did, and I will be recommending Tom and his crew for years to come. read more

I contacted this company for a quote and they did not answer so I hung up. I get a call back a few minutes later saying he missed a call from my number. So I told him why I was calling and he said to send him pictures. and he'll get me a quote. So I sent him pictures the very next morning once I was home. I sent it to him and another company. I heard back from the other company the next day, but I didn't hear back from him all weekend, which was fine cause I figured he probably doesn't work the weekends. Monday came and I still hadn't heard back so I figured if I didn't hear back from him by Tuesday, I would contact him again. Late Monday afternoon I get a call from a number I don't recognize so I answered and I can just hear people talking in the background and I kept saying hello but no response. I hung up and I called right back and he answered and I told him that I just got a call from this number But nobody was saying anything but I can hear them talking in the background. He said he must've butt dialed me and asked if I was someone that I was not and I told him who I was and that I had contacted him the Friday before for a quote. He then responded. Oh this must be divine intervention, but I don't think he had any intentions on getting back to me. He told me to send him some inspiration pictures and I did he came back with a rough estimate and told me unfortunately, they would have to cut the carpet for what they had to do according to the picture I sent him and I responded back. We just got the carpet done so I didn't want that and asked if there was anything else he can do without cutting the carpet. He said absolutely they would have to cut the carpet back just a little bit, but they would not ruin it at all. He said he has to dig up some photos and it doesn't look as good in his opinion, but he'll look for the photos and get back to me. That was Monday and today is Saturday. I've read some other reviews where others are saying it's very hard to get a hold of this company or they don't get back to you and now I completely understand why so I definitely would not give my business to a company that can't even get back to me in a timely manner. read more

Just finished our stair remodel and had to turn to the Internet to share our experience. The family over at Felix Flooring did an amazing job with the floors. They feel great to walk on and we are obsessed with the finished project. They were able to get these installed in two days, incredibly professional and a pleasure to work with. Would highly recommend and will be going back to them for our next tile/flooring project. Once they were done, the guys with Straight Up Stairs came in to work their magic. We love supporting local businesses that are owner operated. Working with a company that just does stairs means they really take the time and effort to hone their craft. Tom had a great idea for our design and Curtis was a master of the craft. We also had them create a custom pet/baby gate for the top of the stairs. It's a piece of art, no longer an eyesore. We are so incredibly happy with our finished product! We cannot wait to take those milestone family pictures on our new stairs. Thank you Felix Floors and Straight Up Stairs! read more

Straight Up Stairs - Before - General Contractors Near Me

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Tom and his crew installed a new stair rail, and we couldn't be happier. The caliber of the job demonstrates that Tom and his group are true experts in their field. Do yourself a favor and employ Straight Up Stairs if you want to upgrade your stairs. Everything about our experience, from design to communication to cost to the finished product was fantastic. read more

Incredibly hard to reach this company. I've texted, sent DM's via Instagram, filled out the form on their website, and called them. Not a single word back. I understand you're "busy" with work - though bad business management is a huge concern. I wouldn't of wanted to experience this "after" an install. I ended up finding another contractor. read more

Highest quality of craftsmanship. As a general contractor, we are yet to do a project with them, but they replied to my request for pricing in a timely manner, gave me a thorough quote, and we can't wait to do future business with them. High end craftsmanship is hard to find these days. read more

We are so happy with our new stair rail that Tom and his team did. The quality of the work really shows that Tom and his team are masters in their craft. If you are looking to improve your stairs, do yourself a favor and hire Straight Up Stairs. Our entire experience from design to communication to price to the final outcome was awesome. read more

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Honestly one of the best contractor companies I've worked with. Awesome communication even when there might be a delay or a miscommunication. Went above and beyond to get us the updated modern look we wanted. The Owner, Tom and Curtis are a dynamic personable team. 10/10 will definitely recommend. Wish we would've had them do the stairs treads as well. read more

Straight Up Stairs - Straight up stairs railing, there's a dog gate at the top as well. - General Contractors Near Me

We had a great experience with Tom and we highly recommend him. We had white builder grade stair railing which were in need of an upgrade and we love how beautiful they came out! Exactly what we wanted and have a huge difference and great first impression when you walk through our home. Thank you Tom to you and your team! read more

Straight Up Stairs - Upstairs - General Contractors Near Me

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Sent requested pictures and video in of my space and also what we were looking for and never heard back from them. Extremely unresponsive. Oh well, glad I know before I gave them my business. read more

I highly recommend Tom from Straight up Stairs. I researched for months on a good reliable stair company. I had contacted another local company with no follow up responses. After doing a little research on Yelp I realized Tom from Straight up Stairs was the same Tom I was reading about from the other company's reviews. When I was ready to give up Straight up Stairs was tagged in another contractors post. I decided to give Tom a call. So glad I did. Not only was Tom responsive to my call he was polite. His crew was always On time and always cleaned up at the end of the day. You can tell when a person cares about his job vs when it's just another job. Tom truly cares about the simple details. He takes pride in his company. I highly recommend him 100%. read more

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Tom and his team are the absolute best! Scope of work on this project: Take out thick walled dated stairway. Open up the space. Replace carpeted treads with solid hardwood. Add wooden banister and horizontal rods. First I would like to attest to the quality of their work. They are true artisans. The carpentry they do is phenomenal. They pay the closest attention to every detail of the job, and the results are spectacular. I explained my vision to Tom, and he brought it to life. I would also like to add that they are reliable, trustworthy and honest. All qualities that make them an absolute pleasure to work with. I highly recommend this company. read more

Straight Up Stairs - Stairs and stairwell by Straight Up Stairs - General Contractors Near Me

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I can't begin to express how happy I am with my stair remodel. The crafmanship, attention to detail, and professionalism from Straight up Stairs was above and beyond. Remodels are usually so stressful, and this experience was flawless. They knew exactly what my vision was and they delivered. read more

Straight Up Stairs - General Contractors Near Me

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Tom is the best he has been helping my clients for years, and I can't rave enough about his work. He is a true professional craftsman and every single one of my clients has been pleased with his work. Looking forward to working together on more projects. Call Tom you wont be disappointed. Also side note he is a one man team, he is running his business and doing the work so be patient with reaching him. If he doesnt answer hes servicing cliebts. I feel like its always best to shoot him a text! read more

We give Straight Up Stairs 5 stars. Tom and his team were very thorough and knowledgeable. They communicated with us to ensure our vision for our new beautiful staircase to become a reality. If you are looking to add value and beauty to your home we recommend calling Straight Up Stairs! read more

Straight Up Stairs - General Contractors Near Me

I want to say thank you to Tom Lawson owner of straight up stairs and his team for an AMAZING experience with my stair railings and a custom baby gate. Perfectionist at its finest.Tom and his team arrived on time when scheduled and made sure the workspace area was safe and covered with a barrier for my daycare kids to still be able to attend my home. If I had any concerns he was quick with his communication. I absolutely love the fact that his team took the time to work on the weekend to get the job done to accommodate my schedule for me to be able to have my house complete by Monday for me to work. I would absolutely recommended them to anyone. read more

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Straight up stairs has come through for our family in a short notice. His communication is on point and prices are very reasonable. His craftsmanship is top notch. He is efficient, organized and reliable. read more

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Tom and Curtis took our 40 year old stairs (which were ugly, unsafe and definitely not up to code) and turned them into something beautiful. Both of these guys are people you actually enjoy having in your home, which is really important when they're the folks between you and getting to your kitchen or garage downstairs; they never made us feel like we were in the way. They're a good team and it was fun to listen to them chat and banter with each other as they worked. Their craftsmanship really shines through, not just in the final product but in each step of the process along the way. Tom is an absolute perfectionist and I think is genuinely kept awake at night if something isn't up to his standard. We love our new stairs! read more

Tom is very responsive . He has s high standard for every job .. He is a skilled professional and if you want to update your stair case .. I would recommend giving him a call .. Happy Customer read more

The owner comes to my house and meets my wife and me. We tell home what we are looking for. He takes measurements and states we will have a quote in a few days. A month later, no quote, no communication. read more

Huge Shout Out to Tom Lawson and his team. I still can't believe how beautiful our stairs came out. Tom and his team are the best, super meticulous and clean! I highly recommend Straight Up Stairs! read more

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I purchased a brand new home 2 years ago as i was scrolling through instagram I came across this company & immediately impressed so I showed my husband and after almost a year of convincing him to lets do this he made me get several quotes, I called 4 different companies only for them to tell me ridiculous quotes, forever leadtimes and even that they couldnt do what i was asking, I called Straight Up Stairs and was given the best quote a leadtime that was within a couple of weeks and not only did they come through with everything I asked with professionalism there work was absolutely amazing !! I am beyond satisfied !!! Thank You read more

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5* just aren't enough!!!! Words on paper can not express the absolutely amazing job that Tom and Curtis did building our new stairs. From the first meeting, Tom was communicative, honest, fair and a pleasure to work with. All the guys showed up on time, the craftsman ship, attention to detail, downright enjoyment in what they do, and their professionalism and kindness exceeded anything we could imagine. Absolutely love love our new staircase, and loved working with you. Thank you for everything! read more

Tom and his crew did an amazing job transforming our old spiral staircase and loft railing. It's now safe, up to code, and it's BEAUTIFUL! Right from the start, Tom was patient and really listened to what we were trying to achieve with our stairs. He did not push us in any direction, but he offered creative solutions to our issues. Together, we came up with a plan, and he followed through with everything he promised. Tom and his team were professional and respectful of our home throughout the process. The quality of their craftsmanship is outstanding! The end result was exactly what we were hoping for but even better than we imagined. read more

Straight Up Stairs - a living room and staircase - General Contractors Near Me

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I am soooo beyond happy. I have wanted to get a staircase that had horizontal balusters. And I found the perfect people to do so. I highly recommend Tom and his team. They not only did an amazing job, but it was only a matter of days from start to finish. Completely upgrades my front room when you first walk into my house. Don't bother looking around trying to find the best company to upgrade your staircase banister. Straight up stairs is the best!!!!! Thank you Tom and partners for the amazing and hard work. read more

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Wonderful experience! Tom was very nice and walked us through the process, showed us some of his videos of stairs he has remodeled, all of his jobs are fabulous. It was great that he was able to fit us in his schedule sooner than expected. His crew was great, very sweet and their craftsmanship is so impressive, so much more went into the process than we imagined. Mr. Curtis was a joy, we loved his playlist! I will post pictures once the rest of our projects are completed. We are beyond excited with our new stairs! Thank you Tom and crew you guys knocked it out of the park! read more

They did a fantastic job on our staircase and teh folks they use to paint are also amazing. Tom and his folks were professional, easy to work with, did a fantastic job and we are completely happy with the work they did. We did not realize what a difference the change owuld make to our house. read more

Tom and his team are awesome!! They did an amazing job on our stairs, we're super easy to work with, showed up on time, were very responsive with text messaging, and kept us informed every step of the way! read more

Straight Up Stairs - General Contractors Near Me

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Where to start?! I have had some challenging home improvement projects so I have learned to take time to hire anyone for a home project. My good friend had just used Straight Up Stairs to redo her staircase and she had only glowing feedback so I have Tom a call. From the moment I met Tom for his initial consultation I had a very good gut feeling about hiring him to redo our staircase. He was punctual, professional, pleasant, and he instilled confidence that he would take the time and attention to detail to do any amazing job. He provided a detailed proposal for the project and a start date. We started the project on time and throughout the entire redo things went super smoothly. Any little concerns or questions that I had along the way were handled professionally and resolved perfectly. Truthfully, I have a bit of OCD and attention to detail is imperative. Tom and his crew delivered perfection. The stair case came out beautifully. I would give him my highest recommendation! read more

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Can't recommend Tom Larson and Straight up Stairs enough ! From beginning to end the customer service was the best. Tom responds to you emails and calls very quickly . He's great and helping you decide what you want. His crews were always on time , worked hard and the end result was a beautiful staircase . We couldn't be happier ! read more

Tom Lawson does great work and listens to client's needs and wants. Our new stair railings look wonderful! I HIGHLY recommend Straight Up Stairs. We definitely will be using them for our next project - the balcony! read more

Straight Up Stairs - The quality of Straight Up Stair's work is fantastic! - General Contractors Near Me

Without a doubt, the best part of the extensive remodel of our 23 year old home was the new stairway created by Tom and his sidekick, Curtis. Their attention to detail, quality of their workmanship, and the superior materials used, resulted in a stairway that belongs in the pages of "Better Homes and Gardens." We could not be more delighted with Tom Lawson and Straight Up Stairs. They were easy to work, provided first-rate service, and delivered all we hoped for and more. read more