StratProp bought my apartment complex several years ago, and since day 1 they've been making Many improvements to the exterior of the buildings, parking lot, and public spaces. I haven't really needed much from them, in terms of maintenance issues within my Apt unit, but just this month I had two urgent issues come up. (one with my fridge and one with stopped shower drain). I put in 2 Maint Requests through my Resident app, and Both issues were fixed, within 12-24hrs. I would Definitely recommend to anyone searching for an apartment to lease in San Diego, to filter your search to StratPropManaged listings. Jeff McPike read more

Strat Property Management continues to disappoint, most recently through its accounting department. While I genuinely like the units in the Structure Lofts building, which is why I moved next door into a larger unit with a patio...the administrative experience has been frustrating. I was explicitly told that each unit and lease would be handled independently from a financial perspective. Based on that communication, I was informed I would receive a $3,600 refund from my previous unit. I am now being told that the accounts are "even," without any clear or detailed breakdown showing how the finances were reconciled or combined. This reflects a lack of clear communication and proactive follow-through. Based on past experience, I anticipate having to make multiple requests before receiving a transparent and itemized explanation. read more

This was definitely not a good experience! Applied for a studio completed the on line application. Did follow up calls and emails and NEVER received any follow up. Sent a email also requesting to void my application since credit had NOT been ran and it was almost 2 weeks with no communication. So I requested a refund on credit application 3 days later my credit was ran and I was told I was not approved. Out of principal I requested the refund. The replies that Jagger Acosta*, Manager gave were a bit sarcastic and unprofessional. Even after requesting to give her contact for Management I was never provided that information. After speaking with someone else in their office I received another reply form Jagger. His reply "We understand your frustration Mr. Petty, instead of us going back and forth over a $35 application fee, I'd be glad to compensate you for your losses at any time you're available this week at our property. The address is 3560 6th Avenue. Thank you, have a great rest of your day." So now your telling me to go to your location so you may give a refund. You want me to yet again waist my time traveling to your location to receive the refund. Then make me feel as though 35.00 is not worth going back and forth with. I'm certainly glad this did not work out. If they can't communicate over a simple application what makes me think they will show and urgency if there was a properly within my unit. No thanks, I guess at the end of the day you guys did me a favor!!! Definitely DO NOT RECOMMEND. read more

EXCELLENT MANAGEMENT! I HAVE LIVED HERE HAPPILY FOR MANY YEARS. ONLY HAVE HAD POSITIVE EXPERIENCES WHEN DEALING WITH THE MANAGEMENT. ITS GREAT TO HAVE THE FEELING A SAFE AND SUPPORTIVE LAND LORD AND MANAGEMENT TEAM GIVES US. From renewing leases to repairs to walkways or laundry room upgrades they have always been fast, kind and professional. I know the market is tough out there and still they treat us like family. We have good vibes at this apartment complex knowing we're safe and cared for here. They always text us a heads up for anything upcoming such as building maintenance or scheduled SDG&E power outages. It's nice to see they are not all about money and see us as fellow human beings. They have always responded to my inquiries quickly and are pleasant to talk to. They even have a ton of pretty flowers growing all over the entrance way. You will have good experience with them. read more

Unreliable and unprofessional! Can't reach anyone by phone and they never return phone calls. Once you have rented from them, you're on your own. read more

beware! unauthorized charges made through autopay. even if you don't sign up for autopay you will still be charged. management does nothing thinking a bank overdraft charge will solve the problem. funds from bank account inaccessable until void processes which takes 3 business days (5 days total). no compensation offered for stress of not having enough $$ for gas or food. find other options for storage. read more

So disappointed with this company. They kept my security deposit and didnt comply with any of the laws about it (no explanation, no receipts) and just told me that it was a matter between my roommates and myself to settle what I got back (but then I was never notified when my roommates moved out or when a security deposit would be returned). I work for the government and complained several times about drug use and how I would have to move out if my landlord wouldn't take legal action against others that were on the lease. They told me that they weren't allowed to enter a unit to enforce the lease a bbn out drug use and wouldn't really be able to do anything without pictures. So I took pictures and then they said they still couldn't do anything. Ultimately, when the new roommate was caught snorting coke off the kitchen counter, I gave my notice and left. I never got my security deposit back but I did have a hell of a time fighting for it for years and always got the run around from them. Danube property and strategic property management is a greedy company, please consider this as your fair warning. Some of the worst customer service out there. Tenants, please familiarize yourself with the landlord tenant handbook available from the CA Dept of Consumer Affairs website and dont let this shady company swindle you. It's not worth it, there are plenty of landlords who act in good faith out there. read more

I haven't ended up renting with Strat, however, I would like to write a review regarding a great customer service I received. Kyle showed me several properties, explained the application process, and answered my questions. He also followed up via text and was very responsive when I have a question. I ended up not renting with them because there wasn't a property that fit my needs at the time, however, I was very happy with the customer service. I also needed to find out some information and called their office. The lady I spoke to (Victoria) was very helpful and knowledgeable. read more

We have been happy tenants for the past 2 years at the 1st & Penn Apartments. Why the 5 stars? 1. The managers, Marc and Janis, are really great. Simply put, they care!They are friendly and they promptly and respectfully address any concern or maintenance request that you may have. They definitely are on-site, hands-on and interested in what's going on around the apartment building. I see Marc working on the property (gardening, dealing with maintenance requests etc.) almost every day. 2. The property is clean, well maintained. It's a pleasure to sit out by the fountain in the courtyard. I also enjoy coming home to a beautifully maintained garden. Visitors and friends have definitely commented that the living environment nice and clean. The managers put up holiday decorations and clean the patio area on a regular basis. In the two years that I have lived here, the apartment decks have been cleaned twice, the building was painted once, and a number of the apartments have been upgraded to tip-top shape. Good job! Overall, this is a great neighborhood to live in and a great apartment complex. What more can you ask for? read more

I have been Living at 3883 Jewell st in crown point for over 4 years, I love it there, it is clean and I never had any problem with the management, the manger of this property is amazing, he is very helpful and when I need maintenance for anything, it gets done fast, I would highly recommend this complex to anyone. read more

VERY POOR CUSTOMER SERVICE!!They don't return voicemail messages and are completely unavailable on the weekend. Emails are not returned either. VERY POOR Customer Service!!! read more

We've been with them for two months and they've been great. Clean, well maintained building, super very responsive to issues. Great apartment living. read more

We've lived in the Hillcrest apartments for nearly a year and have had a great overall experience so far. The location is incredible and we love our apartment. The inner courtyard is beautiful and well maintained. All of our maintenance requests have been promptly addressed. The managers have always gone above and beyond to ensure our comfort and happiness. They are currently remodeling many of the units and they look amazing. Ours hasn't been updated but it's still in great shape - new carpet, nice kitchen, fresh paint. There's plenty of storage space in our balcony closet and we have two parking spots (unheard of coming from Boston!). We are so glad we found this apartment and just renewed our lease. read more

My husband and I have lived at the 1st and Penn location for 9 years and have been extremely happy here. The complex is impeccably maintained by the managers, Marc and Janis. They both live on-site and address any issues immediately. They have really made the complex welcoming by having courtyard get-togethers and by decorating for the holidays. We feel safe here and I would recommend this complex to anyone. read more

As someone who works in real estate, I can really appreciate it when I see a company doing it right. While working with clients to find a place to live between houses, I saw dozens of places in Hillcrest. The properties managed by Strat were all well maintained and better than most that I saw in Hillcrest. Beyond that, the managers all called me back which wasn't common during the apartment hunt. The ones I met were energetic, professional, and not pushy at all. read more

I love living here. First of all its dog friendly. Great location I can walk everywhere even at night. When I moved in my apartment everything was brand new. Neighbors are nice and it is really quiet. Any issues are addressed right away. Martha the property manager is amazing. She is one of the nicest people you will ever meet. They are in the process of remodeling the interior and it looks great. New light fixtures, paint on the walls and doors are nice colors. In the process of getting new carpet when they finnish the other floors. I really like the way it looks. Very nice!!! I love living here !!!! read more

I am a former employee. They are good to their tenants. In most cases. As an employee. I was treated well.' Until I was let go. The CEO; convinced me he was my friend. Once I was not an employee; He could not care less about Me; or about how his company was screwing me over on my Cobra coverage. I paid. I got NOTHING! Thanks Boss,; I really dig all the help. (Sarcastic.) E read more

They are probably some of the most professional people I have dealt with. From maintaining to actually getting what you're paying for which is a quality and top-notch place. They don't shortcut repairs and promptly handle legal disclosures and security deposits expeditiously. You can tell they care by how they maintain the premises! Entire torso above the competition. Honest service in a deceitful market. read more

I have lived at the nightingale apartments for close to two years.unfortunately I have to relocate due to illness, but I will greatly miss this residence. The management was unbelievably considerate and helpful. The service was the best I have ever experienced, fast and courteous. I will miss the manager, Martha, the most. She is outstanding, kind, straight forward, and a pleasure to know. The hallways are being renovated and they look terrific. The apartments are handed over to the tenant in beautiful condition, and if it needs fixing they do it quickly and thoroughly. I recommend this building, these apartments, and this location to anyone looking for a reasonably priced place to call home.THANK YOU NIGHTINGALE APARTMENTS YOU'VE BEEN GREAT!!!!!!! read more

I lived in Hillcrest in a building managed by Strat Property Management. I specifically dealt with Lauren and she was the best property manager I have ever encountered. Any time I had a problem, day or night, I could text or call her and she would respond immediately. Strat Property Management also started payment and maintenance requests online, which is extremely convenient and efficient. In 1.5 years I had one maintenance problem, a clogged drain. Lauren had it fixed the same day I texted her. I enjoyed my time with Strat Property Management and Lauren was a major force in helping me feel at home, welcome, and comfortable. It was very hard for me to make the decision to move from my apartment managed by Strat Property and Lauren. They make a great team together. read more

All this company cares about it pumping the maximum amount of money from the tenets. For example, they forced us pay the electricity for the "building" (just eight one-bedroom apartments). My "building" electricity bill each month was MORE than my own electricity bill. I had to ask seven or eight times to have some repairs done. Worse still, I was told they would be done over and over and they were not. I asked the workers personally whenever I saw them and they promised to return to my apartment and make the repairs but that never happened either - for eight months. I did not receive my deposit back until AFTER the 21 days the landlord is allowed to hold on to it, then they kept 40 percent of my deposit, even making me pay a cleaning fee when I had the place professionally cleaned before turning over the keys, and the place was in mint shape. What else do you need to know about this company? read more

Very very very unhappy with them. We just moved out from their Hillcrest location after they hire a new manager who doesn't do anything as well!! Not worth $$ to rent out from them!! We are happy we found new peaceful place with a great on site manager. read more

What good is a leasing agency that doesn't answer phones or return messages. Shifty at best!

Moved into a 2 bedroom in the Hillcrest location in 2010. The only thing that the PM has changed regarding utilities is that we now have to pay for water. During my residence here we have had 2 on-site managers. The 1st one, Janine, was really nice & responsive, but not much was getting fixed in a timely manner. The 2nd one, Lauren, is great! She has been very pro-active the times i have requested maintenance fixes, getting them resolved within the week. When i was overcharged for a late rental fee by accident she quickly had the charge reversed. She has upgraded the payment system to online now, etc. They are fixing the exterior ("garden") of the building at this time. I have enjoyed living here for the past 3 years and have had no serious issues/complaints. The rent is comparable to the rest of the neighborhood & is justifiable by the location. I will update my review if I ever move out of this property :) read more

This review is specifically for 1st and Penn, managed by Marc and Janis (as this has been our only experience with Strat Property Management to date). I had looked at about 25 apartments prior to viewing the apartment on 1st and Pennsylvania, and was at the end of my rope (had some really awful experiences with other property management groups in the area). This property was extremely well cared for, and the two tenants we happened to speak to on our way in had been there for 7 and 17 years, and both were very happy. Marc and Janis were kind, pleasant, responsive and straightforward. I couldn't have asked for a better experience, and I don't think I've ever been so excited about an upcoming move in my life. I truly feel that I've found a happy home! read more

I've lived in a complex managed by strat. prop for five years and it is by far the best run property I have ever rented from. We have fantastic live-in managers, which contributes greatly, but the first 1.5 years I lived in the complex the previous live-in manager was plagued by personal problems that were affecting his ability to do his job, yet I was very impressed by the way strat prop took care of residents in spite of that issue as well as the professional way they managed that manager's exit. Strat prop continues to invest in renovations, upgrades, and small touches to the shared living spaces that makes our residence a pleasant place to live. They have been incredibly responsive to some security issues the complex has had in the past, and are quick to respond to any maintenance request, no matter how minor, and do not hesitate to replace appliances and fixtures when needed . I have lived in enough apartments to know that this type of apartment management is incredibly rare, and plan to stay at this strat prop property until I am able to purchase a home. read more

I lived at a Hillcrest location and had a wonderful experience with this management company. I had questions answered quickly and Brandon went above and beyond to help resolve any issues I had. I unfortunately had a family emergency and had to move back home to Ohio and was blown away by the kindness and understanding of this company! This company is outstanding and easy to work with and has friendly management! Very thankful and appreciative to this company for making a difficult transition easier with their personal and professional attitude! read more