1. Stratford Eyecare Associates

    1. Stratford Eyecare Associates

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    Stratford, CT

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    Stratford Eyecare Associates

    2.3 (4 reviews)
    Closed 9:00 am - 7:00 pm
    Updated 2 months ago

    Services - Stratford Eyecare Associates

    Eye exams

    Eyewear fitting

    Retinal imaging

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    Ask the Community - Stratford Eyecare Associates

    Family Vision Center  - Stratford

    Family Vision Center - Stratford

    3.1
    (20 reviews)
    2.3 mi
    $$

    I was very impressed from start to finish. The front end staff were very outgoing, professional,…read moreyet warm. The doctor did not make me feel "pressured" to buy glasses that I didn't need yet.I am at the cusp of needing bifocals. He recommended cheaters (and not from their facility). Also, my coverage did not allow for new frames yet, so instead of saying you can get new lenses (which I had no change) and buy new frames they said wait. So there they proved it wasn't about the money/ it was about helping me save money! Usually when you go into this type of practice there is a feel of buy add on's that wasn't there. Then he was extremely cautious with my daughter. again, he asked me in private about contacts. I said she was a little young and based on her need didn't think we needed to do them yet. So we went with frames.It wiould be differnt if she needed to wear glasses all the time. he was patient and great about explaining what a lazy eye is and how it progresses. etc.. I was very content and happy that she was comfortable. The professional (who has helped me pick out frames before) was very good with my daughter. She is preteen so VANITY is key. May daughter wanted Ray Bans they didn't fit her right, the professional gave her honest opinion and we left with Michael Koros. Also it wasn't to far above my coverage. She did suggest many that fell within my coverage first, which I like that they try to make you not overspend. But then kept it within my budget. Asking me privately what u would like to spend total with everything. I manage a medical facility and you don't get that extra support often. you usu sally get a large bill after the fact and feel terrible. I was really impressed. I would definitely go back.

    Family Vision Center in Stratford is lucky that I am giving it a 2 star rating as this office does…read morenot even deserve that. I had an appointment scheduled for early September however I lost my left contact lense this morning and was down to my last pair. I was going to be traveling to west coast and overseas in August and was afraid that if I lose my last pair during these trips I will face significant hardship and will have to wear my eye glasses which I only like to wear at home. Called the office and explained my issue to the scheduling assistant. She instead of trying to help me by squeezing me in for an on an earlier date on a EXCEPTION she would not do so. As a favor to me she was willing to put me on cancelation list and there too I would have to wait for my number. I must also say the scheduler came across as very inflexible and aggressive which most certainly is not the way to service your existing and new patients. if the office policy is to show "zero" flexibility than the office need to revisit the policy. Being an existing patient I was so disappointed that I canceled my appointment with the office for September, and rescheduled it with another eye care facility for next week and that was done on a exception basis to accommodate me. Needless to say it was a very disappointing experience trying to reschedule the appointment. I highly recommend that the scheduling assistant receives additional training in customer service. Not that it matters you lost me as one of your long term patient today.

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    Family Vision Center  - Stratford
    Family Vision Center  - Stratford
    Family Vision Center  - Stratford

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    Stratford Eyecare Associates - optometrists - Updated July 2026

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