My rating is based solely on the quality of care I received from the optometrists. My experiences…read morehave been great, and I have been going to FVC in Stratford for three years. I have never had an unpleasant experience with any of the providers conducting the exam. These interactions have always been pleasant. The front desk staff is another story! Outside of the excessive wait times, I mean, for every little service provided, you have to wait until you're recalled, which is inefficient and unnecessary in most cases. You wait longer than the total eye exam takes in some cases. My concern is also what I believe to be shady business/billing practices (which I will be reporting). My medical insurance was billed for both my first and second yearly exams, while my vision insurance (EyeMed) covers the exam itself at 100%. Never, ever, have I had to come out of pocket for the exam itself anywhere else. Second, I purchased my eyeglasses from them, using my insurance benefits,ts even though I know I can go to Eyebuydirect or somewhere and pay much less. For a single vision prescription (pretty much-upgraded readers), I spent close to $400. In Year 2, I brought in my frames and STILL paid the same amount! I couldn't understand why! In my most recent visit, I asked why my medical insurance would be billed as opposed to my EyeMed insurance and was told medical is billed when the doctors determine medical necessity or find a medical concern (Glaucoma, Cataracts, etc.). This I absolutely get and understand; HOWEVER, I do NOT and have never had any of these concerns, so again, why is my medical insurance being billed?? because they know they will be reimbursed at a higher rate. Shady, shady, shady!

After receiving a reminder about my appointment, when I arrived I was told they couldn't"t fit me…read morein. I would go elsewhere.

Our family has been visiting Oronoque Eye Care for many years. We appreciate the friendly and kind…read morestaff, convenient location, selection of frames, state of the art equipment and of course, the doctors! Highly recommend.

Great staff, because of them I was found to have an eye condition a few years ago. Doctors are…read moregreat, friendly place.

Dr. Seymour is wonderful! I had an emergency and called the nearest ophthalmologist office near…read moretears. The assistant who answered the call was successful in squeezing me in to see Dr. Seymour. She was so kind, and was able to locate what turned out to be a piece of metal in my eye and remove it without me feeling a thing and made sure I had antibiotic drops and lubricant at my disposal. It's been a full day now, and though it's not totally back to normal, my eye is safe. When the time comes for me to have my next exam, I'll be visiting Dr.Seymour.

Dr. Roberts is fantastic. I have no reservations about his care expertise bedside manner demeanor…read morenothing he's fantastic. His support staff stink I watch people for a living. I've seen his primary secretary / office manager fighting with other employees arguing being disrespectful unfortunately it carries over to clients. So now I've moved on there are other options. Why is he a doctor when it's difficult to get an appointment when it's difficult to get information when it's just plain disrespectful. Regrettably it has nothing to do with a doctor.

I have been calling this business for two weeks to try to make an appointment. They're only open…read moreT-F and close at 5. No one ever answers the phone or returns voicemails. The website states they are appointment only, and to make one by phone. You see the problem here, if no one ever picks up the phone or calls back. This place is the closest in my network of insurance, but I need new glasses for something in a couple of weeks. So now, instead of driving 5 minutes to this place, I have to drive 30+ minutes to the next closest location that's covered by my insurance.

I have been having problems wearing progressives for years. I have tried big box stores, large…read moreprivate practices and even glasses from the Internet. None seemed to work right and were too difficult for me to adjust to. After visiting Grover, I come to find out that I have never been measured correctly and/or the lenses were not created correctly. Here, I felt like he spent time with me, did not push any particular technology and didn't feel the assembly line feeling or the pushy feeling I got from the places I tried previously. If you are happy with your current provider I see no reason to change but if you have been having difficulty with your glasses I think this might be a great place to try. He also gave me all my measurement information before I asked. Try getting that at a chain. Their dog was there, quiet, fluffy, soft and smelling clean sitting at my feet. Like a therapy dog :-)

I was impressed with the level of professionalism Brian had. I found this establishment by luck on…read morean emergency search and was not disappointed. He thoroughly explained how to wear glasses correctly and took the time to help me with several other issues I had with a couple of my frames. I will be going here whenever I need anything optical related. Really good experience and his knowledge base is top notch. Good person and good business.

Dr. Kaplan performed cataract surgery on both eyes, one month apart…read more we discussed his giving me mono vision, which I had had for 25 years due to laser surgery on one eye. My eyesight after the surgery was 20/20: good for reading without glasses and distance within a week. Excellent job! Great office staff for routine eye checkups.

I had an eye exam in Nov 2025 and was given a stronger prescription for progressive lenses. I…read moreordered new glasses from Pearl Vision and have not been able to adapt to the new script. I went back to PV twice and they suggested returning to Modern Focus as the lenses matched the script. The Dr at MF said my vision changed and gave me less of a correction. I feel her 11/25 script was inaccurate but she said no and charge me $60 for the new one because I didn't buy glasses there. What a rip off! PV is making my new lenses for free. Now that's good customer service. Oh, and I was the doctor's first appt of the day and she arrived 15 minutes late to work. Like my time isn't worth anything? Needless to say, I canceled my next exam. I went to Dr Gould for years and always received excellent care and customer service. MF could use a little training on both areas.

Bad lenses or bad prescription? You wear glasses long enough…read moreto know that changing a new prescription requires time for your eyes to adjust, Unfortunately by that time your return policy window has closed. When you go back and ask them to adjust the frames and ask them to measure your PD, they don't. So you spend 4 hours on hold and speaking to customer service only to find out they don't actually do anything but call the store directly. If the store decides no, America's best company does nothing tO intercede on their customers behalf. I have wasted my benefit on an exam, and $500 on glasses I can't wear. Deciding if I have the fortitude to deal with the store directly again as their customer service did not make me feel valued or respected.

I am incredibly disappointed with every level of my experience with America's Best in Stratford…read more It started with the ordering process. Extra stuff was added to my bill (a warranty for $25 that I was never asked about) and the cost for various extras was never discussed with me. They forgot to charge me for my exam. When I went back in to clear things up I got some serious pushback and attitude from some staff members who spoke about me like I wasn't there sharing inaccurate information about why I came back. Fast forward to today and I called to get an update on my order (you can only get updates by calling). My first call had a lot of "umm" and "hmm" that resulted in me being told they'd need to call me back after a deeper dive into my order status. I call back after about an hour and a half and I get put on hold, which is fine. My update was that I should expect a call early next week. Or, maybe late next week. That was it. I call corporate customer service and had a really lovely interaction with someone who quickly tells me my order left the manufacturing facility at a specific time yesterday, was in-transit with UPS, and was expected at the store on Tuesday. She had no clue why the store staff wouldn't just tell me that during my first or second call. The questionable customer service and ridiculous wait time are not worth the low prices. My family has had four other complete pairs of glasses from three different companies delivered between June 30th and today. America's Best started the process on June 29th. There were opportunities to mend the interaction, but this location just didn't seem interested in getting that done. Go with Zenni if you want a quality inexpensive frame delivered. Target Optical if you want designer frames in-network. Warby Parker if you're in a place to wait for reimbursement.

Appointment times mean nothing to them!! I wasted and waited half an hour and I had to reschedule…read morein order to return home in time to get my kid off the school bus. I was told the appointment is an hour an half. I asked does that include the wait time? The answer is NO. They disregard your appointment time as standard practice. I have no idea how long the wait actually is I could not wait longer than I did. I just got off the phone. They will make you wait for an hour and half. I was just told they schedule appointments for every 5-10minutes. This is poor office management. I canceled my appointment for my daughter after they wasted so much of my time. An hour and half wait if unacceptable and disrespectful. They need to re-evaluate their office management.

Dr. Diaz is truly a healer. He has been caring for me since I was in the Burn Unit for burns in my…read moreeyes from Stevens Johnson Syndrome. I would not have my vision if it had not been for him. His practice is always friendly and very efficient. I highly recommend.

Dr. Tom Margius is the only eye doctor who has really helped me. My eyes have been red my whole…read morelife and it was Dr. Margius (after years of other doctors) who took the time to figure out why. He did various tests, in addition to a very thorough eye exam. Thanks to him, my eyes have gone from green and red to green and white! AND his staff is great! They helped me pick out glasses that look so good, I get constant compliments. Because my eyes look so much healthier, I think they look brighter; this , I am sure, helps compliment my glasses. Thank you, Dr. Margius and staff, for taking the time to care about us patients! My eyes have never looked or felt so good!

From the owner: Thomas A. Margius, O.D., P.C. provides optometrist services to the Milford, CT area.read more

I've been a patient of family eye care for over 10+ yrs. The…read morenew office is great for me, I am in a wheelchair,so their handicap entrance and elevator are a huge help.All of the staff have treated me with dignity and respect, I found their optical exceptional! Excellent choices of all the latest styles of glasses and contacts. Definitely recommend this very accommodating business.

What good can come out of the city of Bridgeport? There are so many, but I will start with Family…read moreVision. Recently I had some challenges with my insurance and it was painful. However, Wendy and her staff were very patient with my wife and I while we sorted through the process and getting all the information we need. They were kind, understanding and professional throughout the whole ordeal! Finally we got the insurance fixed and got our glasses to be sent out and pending pickup. Thanks Wendy and your team. O'Neil Taylor