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We walked in on a Saturday night and waited about 10 minutes before a waitress acknowledged us we had approached her, When I asked how long the wait would be, she told us 15 minutes. After waiting over 25 minutes, I asked again and was met with an attitude--she repeatedly said, "You need to wait," without providing any timeframe. Another waiter eventually stepped in and seated us in the bar area. While we were waiting, two other parties walked in and never received a wait time or any type of customer service at all. After standing around visibly confused and frustrated, both parties eventually walked out. This should be a serious concern, as it was clear the restaurant was understaffed and actively losing business. I asked if the bar was open seating and was told only the bar top was available, not the tables. However, while we were still waiting, we watched other guests walk in, get seated, and be served, which added to the frustration and confusion. Trying to still enjoy our night, we ordered salads, pizza, drinks, a bacon cheeseburger for my son, and wings. The wings came out quickly, and the pizza, salad, and drinks followed. However, my son's cheeseburger never arrived. The server later admitted he forgot to put it into the system and only entered it after we asked. My son didn't receive his food until we were almost finished and ready to leave. To make matters worse, we realized while eating that the chicken wings were undercooked and still raw. This is a serious health concern--especially since I am pregnant, but truly for anyone. My son later started feeling sick, and I strongly believe it was due to the undercooked chicken. I pass by this place often and was really excited to try it, but the rude service, disorganization, and major food safety issue were extremely disappointing. This was our first visit and will absolutely be our last.
What's that saying about fool me once once shame on you, fool me twice shame on me. I personally like too give local pizza places, The benefit of the doubt. I live in the area and sometimes it just gets so tired.I don't want to cook. Overall, the pizza here is quite satisfactory, but the service consistently falls short of expectations. It seems that on many occasions, orders are delayed, and there are frequent inaccuracies, such as missing items, incorrect toppings, or complete order mix-ups. I've given them multiple chances, but the pattern hasn't changed. I truly hope the owners address the workflow and timing because this place could be great with more attention to detail. I would like to share an example with you, and I can even illustrate what occurred. I placed an online order for a pizza, and I was provided with a pickup time. However, on every occasion, when I arrive at the establishment past the designated pickup time, the pizza is consistently not yet prepared. What is a person supposed to do when they're tired and hungry and prefer to order food, and they try to pick it up, and it's not ready? Find a new pizza Place. Nice knowing you Straw hat!
A Total Win: Great Food, Fun Atmosphere, Friendly Staff! We hosted a surprise 60th birthday bash for my mother-in-law, and everyone enjoyed it! From the moment we walked in, the welcoming vibe and friendly staff made us feel right at home. They had the side area clean and ready for us to lightly decorate ahead of my MIL arriving, and were very helpful with the little asks of scissors and tape. We settled in by one of their many TVs--perfect for catching a game--and the attentive service truly stood out. The menu is impressively broad, ranging from signature pizzas to indulgent sandwiches, wings, salads and more. Their party packs provides the right amount of food depending on your group size. We ordered the 20 pack and a few other items, their buffalo wings are so good, (crispy & a little spice), I can eat a whole order on my own! Everything tasted amazing and was served with genuine warmth and efficiency. The combination of tasty food, cozy pub-like atmosphere, and great staff. Overall, Straw Hat Pizza in Milpitas delivered on every front--delicious food, a welcoming vibe, attentive service, and an awesome menu selection. I can't wait to return and try more--highly recommended!
Their Tuesday deals are unbeatable. You get half off all pizzas all day. Plus if you come during 3pm-6pm you can double dip on the happy hour. I got the 6 piece wings from their happy hour menu and was pleasantly surprised at how good they were. The outside was nice and crispy with a juicy inside and just enough seasoning to make it not too salty. I enjoy how they allow you do half pizzas with no additional cost so you can try multiple pizzas for the price of 1. All of the staff here are super friendly and inviting. They really know how to ensure you you are well taken care of
Service , food and ambience were amazing , very clean place .I'm impressed with their people. Jenny was remarkably helpful and displayed kindness, periodically checking to ensure we were well taken care of. Keep up the good work.
First I would like to say the new management is very good at customer service and taking care of customers on lunch , Raul is the man , coworker and I came in on a Tuesday witch is 50% off pizza day , so if your in Milpitas on a Tuesday , come by and check out this spot I got a small pepperoni black olive and my coworker got a small half combo and half Hawaiian , both came out in 10 minutes and was perfect
3.5 stars Straw Hat Pizza is where Chilis used to be in Milpitas. Decent restaurant & sports bar, but if I were in the area & wanted to go to a sports bar I would just go to Big Al's. Big Al's is just down the street (across the freeway) and their TVs are massive. Anyway I came here tonight with a few friends. The Warriors game was on. Their draft beer is also a little expensive ($9); I could just go to Big Al's and it'd be a few dollars cheaper. I tried my friend's pizza and it wasn't bad (the chicken pizza), but nothing too special. This is just my opinion. Decent place but but don't think I'd return.
Honestly, enjoyed my experience at Straw Hat yesterday for the play off game! Met up with my parents and we relaxed in a spacious, not too hectic, restaurant space. It's pretty casual, but at the same time festive in sports related decore and still gave off a pub like atmosphere, BUT MAKE IT KID FRIENDLY. There is a section of the restaurant with a pick up/to go entrance and kids mini arcade. Plenty of seating, a plethora of tvs to watch the games on, and a full bar. Service is quick and run solely at the time by one man. Our waiter was pretty awesome and we of course had to give him more than a 15% tip. Food isn't the best American food, but the prices and taste were good enough. Portions were a little small, but we did leave full and happy at the end of the game! Will probably visit again during the summer!
Great quality food and staff was very nice ! We went at opening so it was quiet looks like a great place to catch a sports game!
The Pizza here is great!! I've been patiently waiting to bring my people here and it did not disappoint. The staff was friendly, the environment was lively, and service was excellent! They have Tvs all over the place to watch what any game you would like. Definitely a spot to check out if you haven't been here already.
Visiting Straw Hat this past weekend was nostalgic, as where I grew up it was the local pizza spot offering cheap pies and slices, kiddie rides, cartoons on large screens, and sticker machines. But that was decades ago and in a different city miles away. I'm surprised the chain still exists today, but then again it seems to be almost a totally different pizzeria. The Milpitas restaurant and atmosphere is clean, modern, and inviting, with a bar, plenty of indoor seating, multiple TV's on the wall, and a tiny arcade/game area for kids. We only ordered for takeout, but the customer service upon arrival was excellent, and the worker provided condiments, cheese, peppers, and sides of ranch at no extra cost. We got "The Works" and it was loaded with sauce, cheese, and flavorful toppings, and the crust was nice and crisp at the bottom (though not exactly gourmet, which I wouldn't expect for a chain like this, except it's a bit pricy for what you get). Not quite perfect, but delicious nonetheless. They have a parking lot for convenience, and ordering online was easy, with a 25 minute wait for our pizza to be ready on a Sunday evening.
I came here to try the butter chicken pizza and it was some of the best I've had. Super flavorful and yummy! Their service was impeccable. I never felt overlooked, and the servers went above and beyond to make sure I had everything I needed. The ambiance is wonderful, everyone is super friendly. I would definitely recommend people to come here and try some of the great food!
I have never been inside a Straw Hat everl. Came in on a Sunday afternoon and it was empty. Parking lot had a few vehicles which I didn't mind at all. Plenty of parking as well. Former Chilis restaurant building shares lot with Walgreens, Days inn and the former Big Lots. First impression, it was very well-maintained in the front and you can smell that they really care of the landscaping and cleanliness. Smelling cleaning supplies doesn't bother me because it lets me know practicing cleanliness. Aside from the spacious dining area , Their are lots of TV sets all around and a full bar is available. Dining tables were clean and had no condiments on them... just a very clean, empty table. We waited a little bit to get seated, even though it was empty. We were by the kiosk for maybe five minutes before anybody noticed. When we sat down, we unfolded the menu and found a lot of appetizers as well as pizza, burgers, salads, wings and soups. Ordered 1) jalapeño poppers- I like how the jalapeño were left whole and it was stuffed with cheese. Some places will mince the chopped pepper and cheese then forming into a pepper shape and roll it in breadcrumbs, but I like whole jalapeños with the cheese inside. It came with 6 small peppers with a watery ranch dressing. I believe the peppers were frozen and fried to order. It doesn't feel like it was Restaurant made. At $10,99, it was overpriced for the small sized poppers and quantity. 3/5 $10.99 2) Sunny side burger was grilled to medium rare, as requested. This Burger was simple with added bacon and fried egg. It came with a side of fries and a pickle. The burger was actually pretty good. It had a nice flavor, soft buns, juicy, and the pairing with the egg and bacon made it even more better. Also the fries Were lightly crispy crunchy in the best way possible. I am not a french fry person as I usually like steak fries or crinkle cut fries, but these fries I would not pass up in fact, maybe the next time I return I might just order this burger instead of the pizza. 5/5 $15.99 3) chicken, bacon, ranch pizza in small round plastic tray arrived warm and cut. I believe in eight small pieces. Since it was a small pizza, the slices were like appetizer + sizes. Chicken pieces were very dry. In my opinion. this is my go to Pizza as I avoid the ones with processed, deli meats, such as pepperoni, salami, etc, as much as I can. I have not much to say about it, except it was consumed that day and the next day. But it was just OK. 3/5 $21.99. Overall, it seems like a good meeting place for friends to have a few good appetizers and libations. It would be a good alternative. If big Al's was just not your thing. it kind of gave me that cheers a vibe..
6 years ago
Welcome to the neighborhood and we couldn't be happier. Every pizza we've ordered has been delicious, The works and the Aloha pizza are our faves. We cannot wait to dine in when this pandemic allows us to. In the meantime the pick up and order service is solid. Very friendly and accommodating. Thanks! read more
2 years ago
Business owner information
Parnit S.
We sincerely apologize for the issues you faced. We take all feedback…
6 years ago
It's been a while since I've ordered from a pizza restaurant other than Dominos, Papa John's, etc so I was interested in checking out some local joints and support local businesses during this pandemic. I did some Yelp research and picked Straw Hat Pizza due to not wanting to have to venture out too far to pick up pizza for movie night. This place only had 20 reviews so I was a bit skeptical and went to order anyways via Yelp. I got the Works pizza, size small. The pickup process was a bit confusing since I went in the entrance and there was nobody at the direct front desk. I waited around for about 3 minutes until someone told me to go toward the back of the restaurant where there was a cashier desk discreetly tucked away front the front facing entrance. The pizza was very fresh and the dough was perfectly chewy and thin crust was crispy. Perfect amount of toppings, and veggies were fresh too. I love my combo pizzas (no olives). The price for a small ($18+ after tax) was kind of what made me think twice about ordering from here again. Pizza prices are definitely high in the area and other chains do offer more discounts and coupons. It will be a while before I decide to come back. read more
6 years ago
Another Amazing experience at this new establishment. Raj & Fred are Amazing.l and very helpful. Lots of TVs, and food is delicious. It's definitely a place for all the Milpitas residents to check out. They also will be showing all the games for March Madness which is a +++++ read more
2 years ago
5 years ago
Amazing place to have drinks and food. I would highly recommend the jalapeño margarita and for sure the groovy twist bread!!! Not to mention the hospitality was amazing "fred" the guy behind the bar and all of their staff and great. Thank you!! Birreria CALIMEX Abraham Gomez/Stephanie Juarez read more
2 years ago
4 years ago
We have a waitress that doesn't listen correctly and passes by us like 4-6 different times. Doesn't ask if we need anything until we asked for boxes. we all aren't prefect but come on we leave with a semi bad tastes of no good service. She never asked if we wanted refills of our drinks. One thing that is good is the food. read more
6 years ago
Not my 1st time here, but my 1st review. This is my 1st time sitting inside and it's absolutely amazing, TVs everywhere and lots of sports stuff. Food is great and staff is very welcoming. Full bar and they will be showing all the games for March madness on 15+ TVs which is a ++++ I highly recommend this place and hope it gets supported by everyone. read more
3 years ago
5 years ago
5 years ago
This was my favorite pizza place until they messed up my order twice. I ordered lemon pepper wings with extra Buffalo hot and mango habanero sauce on the side. What I received were wings with no flavor when I specifically asked for lemon pepper wings. I tried to give them the benefit of the doubt by ordering lemon pepper wings again however they gave me plain wings with lemon pepper powder on the side. Who does that? Are they mad? Never ordering here again especially for the high prices. read more
4 years ago
Orlando and his crew came through clutch so I can enjoy the Warrior/Celtics game and not have to deal with stomach issues. I had ordered a gluten free vegan pizza over the phone. What I got was a dairy cheese gf pizza. I can tell immediately there was dairy cuz my tongue was beginning to feel itchy from trying a little piece. They were responsive and gave absolutely no hassle when it came to fixing my order. They even gave a complimentary item on the house for driving back to the restaurant from home. Orlando and the Straw Hat staff are the best. I'm 40 years old now but the last time I had Straw was when I was kid. It was my first time to their location and will definitely not be the last. read more
4 years ago
5 years ago
5 years ago
Quite a pleasant visit. You can either pick seating next to the bar or be away and be more private on the back side. Where ever you sit, theres big tv next to you. Great spot for watching any sport game. We order pizza, wings, fries and some drinks. Everything was good but for me the wings was my least favorite. The wings are flour which I really dislike. If the wings were fried with no flour I would of given this spot a solid 5. Great eat read more
5 years ago
2 years ago
6 years ago
Called in for pick up, and Fred answered the phone, he is hillarious!! We got to talking and he has a really cool story of where he came from and how he became a partner! He mentioned he makes the best margaritas (I had no idea they even had drinks) so I ordered two and we got parmasean twists and half margarita and half veggie Tikka and it was soooo good!!! The veggie Tikka side was better than probably all of the Indian pizza places ive tried and the margarita side was so cheesy and saucy and good! The parm twists addicting! I couldn't stop eating them lol and uhm Fred was not kidding when he said he makes the BEST margaritas! Deliciousss. Everything about this place was amazing! Highly recommend! read more
3 years ago
5 years ago
My co-worker and I were craving for a pizza and heard so much about this place just open two weeks ago and after reading all the rave reviews we just had to check it out and we weren't disappointed. The staff was very pleasant and welcome as we came in. The young lady gave us a menu which was very extensive and prices were very reasonable. First off my co-worker order one Cobb salad along with a pound of french fries price $6.99 enough for two people to share along with one individual 7" pizza size for $8.49 Meat-E-Or which is meat, sausage, ham, ground beef and linguica the best pizza we had a long time. However they do have a very large indoor dining with several plasma screen and sport memorabilia, but for now with COVID-19 its take-out and deliveries only. My co-worker and I would definitely be back for its appetizers, pasta and master pizzas so please support your local business and they are complying state protocols requiring facial masks and social distance of 6 feet apart. read more
2 years ago
Business owner information
Parnit S.
Hi Pam, Sorry you had a bad experience. May you message me more…
5 years ago
This place was good. Would definitely come again if I was in the area and try some new items. We ordered the bbq chicken pizza and aloha pizza. Both pizzas were great , added bacon and it was amazing. I wouldn't consider myself a wing person but they were great here, we ordered the Buffalo , sweet chili and mango habanero. The sweet chili wings are the way to go. The best thing about this place aside from the food is the 49er memorabilia plastered all over the restaurant, Go niners ! read more
3 years ago
6 years ago
6 years ago
First off, the service and attentiveness here was really outstanding. I called in for takeout and the order only took 20 minutes! Secondly, the food was amazing and was just what I needed on a Friday night to celebrate the weekend. I ordered the garlicky chicken pizza and it was just the right amount of creamness to a pizza. I also tried their sweet chili chicken wings and the flavor just hit the spot. Overall, I was happy with the great food here! Not to mention the place is new and clean. I will definitely come back again to try out other things that they have on their menu. Grabbed a togo menu on the go to make the next order easier! read more
6 years ago
Outdoor Seating available!!! Its says they dont but they Most definitely do! Good Pizza! Bomb az Burgers!!!! Old time memories of being little and having my Bday at Straw hat pizza. Now times have changed and it's me taking my Son. Good to see this place up and running. Love this place. Good food and I cant wait untill the inside is open again. Looks like they remodeled the inside. Looks like a club inside.! read more
5 years ago
5 years ago
2 years ago
Business owner information
Parnit S.
Hi Lizabeth, so sorry for your experience. I would definitely like to…
6 years ago
6 years ago
Great Service and awesome tasting pizza and wings. We will be ordering our game day pizza and wings from here! read more
More info about Straw Hat Pizza Grille
300 W Calaveras Blvd
Milpitas, CA 95035
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(408) 709-5677
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Do you provide low calorie pizza base like cauliflower crust?
Yes we have cauliflower crust and gluten free
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Straw Hat Pizza Grille - pizza - Updated September 2026
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