May 24, 2026 I recently acquired a 2026 Volkswagen Tiguan…read moreSEL R-Line Turbo vehicle. The salesperson, Brandon Baggett, went the extra mile to ensure I was fully informed and pleased with my purchase. Even though he is primarily associated with the Kia section of the dealership, he readily took the time to show me the Volkswagen Tiguan SEL R-Line Turbo that I desired. I opted for the avocado green exterior color, complemented by a black and amber brown diamond-stitched leather interior, which earned a spot on the 2026 Wards 10 Best Interiors & UX List. He guided me through the entire paperwork process and remained very patient, composed, and respectful. He possesses integrity and a compassionate nature. I've never experienced such attentive service in my numerous car purchases. Brandon Baggett will treat you and your family the same way rather you want to see a Volkswagen or Kia vehicle.

Bullying tactics, from the sales department. My daughter had…read moreevery intention of buying her car out after her lease was up. The salesman slid every pice of paperwork across the desk. With " sign here, sign here." No explanation to what she was signing. we We're giving to wrong time to drop off the car the next day for a Kia 250 point inspection. Where the person that checks in the car was more worried anout who gave us the wrong time than checking the car in. I still have the appointment time and person to meet written down on a card. At this point she informed then she just wanted out of her lease. This is when the bullying started. They said is was a done deal and the car had been grounded. The issue with this is we were told the lease wouldn't be completed until after the inspection. which at that point hadn't started. So that's now lie number three. I sent my daughter back in to finalize the lease turn in only to be called away from work because they had pulled her aside and tried to get her to rethink. More bullying. So the final odometer. Reading paperwork and the walk around still hadn't been done. They then proceeded to charge her for the maintenance in the amount of 1389.xx I feel hoping she didn't have the money so she would be forced to buy a vehicle from them. This receipt was a complete list of what they had done in the inspection with every line item zeroed out. The amount was Hand written on the right side of the page. When I asked for a receipt I was told " you have a receipt. which was true we had the credit card receipt only. At this point she paid it and left. Not knowing how and what all was needed. So instead of just doing the job correctly and letting us move on. They with held the odometer reading for the finalization of the lease. So this I believe was the fourth trip back. Between the lies and the attitude from the employees I hope the owner knows how they treat people who come into his business. I have everyone's name including the owner. im not placing them here intentionally. They have lost 50 + potential customers. I have a large family. Now they will be all over town tilling people at church, get togethers etc. all about how the family member was treated.

Was told I was approved with no money down by Randall and Lebaron..was turned over to Kala and…read moreCalvin. Looking for a used pick up. Was told cheapest was 36k. Too much for me. Calvin said he could get Chevy Cheyenne all day every day. 2 weeks later I still ha e no vehicle. Cannot get phone calls returned. Left msg twice with Randall voicemail. Calvin acts like he could care less about helping me. Finally said I would consider a SUV, still have not heard back from anyone. Calvin said he would call me back. He didn't. Extremely disappointed.

You should check into your employees background further, they are shady. I wouldn't buy a car from…read morehere knowing my personal information is not safe.

Kameron did a great job with the new car purchase. He was with us every step of the way and…read moreanswered our questions with ease. Yes, he's young, but has a great spirit. The team overall was a pleasure to work with.

Service department used to be good but it's a complete joke now. I've used them for every service…read morefor my car. I also purchased my tires from them. They were covered by a 65,000 mile warranty and needed to be replaced after about 30,000 miles. I scheduled an appt via a service adviser to have the tread depth checked to get the warranty process rolling. When I brought my car in, they couldn't find my appointment. I finally got my car checked in with a service adviser and he told me it would take about an hour. Two hours later, that same adviser called me because he had no idea why my car was there. I finally picked my car up several hours later and was told he'd call me to let me know how the tire inspection went. Never heard from him. I left several voicemails and never got a call back. I finally went to Discount Tire and they took care of all the warranty stuff even though my tires didn't come from them. They got everything done in a few hours and now I finally have my new tires. I won't be using Eastern Shore Hyundai service ever again.

This is an amazing place to get your next vehicle. No fussing with pricing, their honest and…read morerespectable.

From the owner: Our Customers love the fact that they can browse, ask questions, drive as many or as few as they…read morewant, and never get pressured. We offer high quality, fully maintained vehicles at awesome values. If you buy here, we really appreciate it, if you don't, we're 100% ok with that too. We are no pressure, everyday people, with normal lives. We make it as relaxing and pleasing as we possibly can, and do so with honesty and integrity.

This dealership is terrible especially in service. Had my 2022 RAM 1500 in for warranty service…read moreseveral times and when I call to setup the appointment I always let them know I need a loaner. When I come to drop off the truck they never have a loaner ready or they can get me one but I have to go to Hertz down the road, wait for and take the shuttle there and then wait 20+ minutes at hertz for them to get their act together and prep the vehicle, not to mention the hertz location has a bad sewer odor. Recently I was having issues with my gauge cluster and it had to be replaced. Tameron had my truck for a month while they ordered the new cluster, they gave it back to me and the dimming function wasn't working. They didn't believe me and had to do a side by side comparison with another RAM to see the difference. I mean come on your guys are that inexperienced they couldn't tell it was wrong? I have a transmission issue and they reprogrammed it once; it still clunks and they say "it's operating as designed". Stay away from this place and stay away from the Service Tech Dave. He repeatedly lies, promises he'll call back when a loaner is ready then doesn't and can't ever fix anything properly. Epic fail!

Dropped off for service and took over 8 hours to change the oil and transmission fluid. No phone…read morecall to update me. It took 5 phone calls to get someone to answer me. Won't be trading in at this dealership.

Halls in mobile has the xmr1000 for 17k and I paid 23k for mine. half cash the rest with a…read morecheck..... figured I was getting a good deal hahaha. Overpriced

Just purchased a new Yamaha From this location and the experience was awesome. The sales staff and…read moreParts counter are wonderful to deal with and gave me an awesome price on the bike and even offered me the "adventure advantage" program which saved me hundreds in parts and accessories. Will definitely be using this store for any future purchases

I've now purchased FIVE vehicles from Terry Thompson Chevrolet, and that alone says a lot about the…read moreexperience. Every time, the team has been friendly, transparent, and genuinely easy to work with. There was never any high-pressure sales approach--just honest conversations, clear communication, and a willingness to answer questions without making me feel rushed. Buying a vehicle can be stressful, but they've consistently made the process straightforward and enjoyable. It's refreshing to work with a dealership that values long-term relationships over making a quick sale. I highly recommend Terry Thompson Chevrolet to anyone looking for a low-pressure, trustworthy car-buying experience. They've earned my business time and time again.

I can't say enough great things about Terry Thompson Chevrolet! From the moment you walk through…read morethe door, you're treated like family. The sales team is knowledgeable, patient, and genuinely focused on helping you find the right vehicle without any pressure. They take the time to answer every question and make the entire buying process smooth and enjoyable. The service department is just as outstanding. They're friendly, professional, and always keep you informed throughout the process. Whether it's routine maintenance or a more involved repair, I know my vehicle is in excellent hands. The technicians do quality work, and the team goes above and beyond to make sure everything is done right the first time. Exceptional customer service is hard to find these days, but Terry Thompson Chevrolet consistently delivers it. If you're looking for a dealership you can trust for both purchasing a vehicle and keeping it running its best, I highly recommend Terry Thompson Chevrolet. They've earned a customer for life!