I had a last minute same day need. They were highly recommended and so I sought their assistance. I…read morecalled around 10am and the scooter was at my hotel by 2 pm! I was extremely pleased with their product and customer service and I will definitely use them again!

They delivered the wrong scooters, then had to come back the next day with replacements. I give…read morethem credit for giving us an upgrade to their premium model, but these scooters are complete crap. Both had some minor mechanical issues (mainly with the canopies falling apart because the hardware was loose). The on/off switch on one of the scooters started failing after a few days - turning the key to the of position did nothing, the scooter remained powered up. Then the switch failed completely - the dash indicators showed that it was powered on, but the scooter wouldn't move. I had to push the thing up a ramp for about 50 feet - this was a challenge at I'm disabled hence why I needed that scooter in the first place. NEVER AGAIN will I rent from this company.

I wasn't sure about doing a review of this shop. I visited 2 other scooter stores before I stoped…read morein here. One competitor said I was too big for any scooter that would fit in my car, the other had what I wanted, but it wasn't comfortable. I was worried when I stopped in to Florida Mobility, a mom and pop looking shop. Loads of merchandise CRAMED into a small strip mall shop. But I felt instantly comfortable talking about my unique needs. Maybe it was his limp, understanding why I wanted a 3 wheel, not a 4. We sat and talked about my ideas of transporting it and he told me his experiences and set me straight. I said I liked the Buzzaround best, but liked the larger seat on the huge model. Next thing I know, he said I can pay an upgrade fee and take it with the extra big seat....I now had a perfect scooter, one that doesn't exist in any catalogs. He then made me take it apart and put it together, so he was happy with my knowledge of it. OK, it's a little mom and pop store, but I was treated as a friend. I recommend them 100%. The 2 lousy reviews are why I wrote this. This store deserves a try, it's NOT a huge chain, it's just a couple of caring people, solving mobility problems for regular folks!!

Very good customer service and a full inventory of medical supplies and equipment. I been going to…read morethem for years and has always gotten good survive.

Amazing service. We even had to change the drop of spot to Orlando Airport and so accepting of the…read morechange. On time and very helpful service for my disabled husband. We took the scooter on the 7 night Princess cruise and also toured the whole Epcot. Battery seemed to last the day!!!!

BUYER BEWARE! These people defrauded an 81-year old stroke patient. They lied to her about the…read morecharges and then double billed for a chair that was used for three days. A complaint for fraud on the elderly has been filed against this company with the Alabama Attorney General and the FBI. They charged my credit card twice and claimed I had rented a lift chair for one day, and then charged my card again for one month for a total bill of $709.99 . I have turned them over to law enforcement, my lawyer, and also contacted my credit card issuer. After I posted my Yelp review they issed a partial refund of $224.99 which was fraudulently charged on June 5, 2026. So far they have kept $485.00 for two days rental of a lift chair. They are extremely dishonest and unethical and I look forward to seeing the owners of this fraudulent outfit put in jail where they belong. The problem for law enforcement is finding them. They are in hiding and refuse to disclose their location so that an arrest warrant can be issued. If the fraudsters and outright thieves want to have their day in court theY will furnish their whereabouts so that that can face an arrest warrant and be interviewed by the FBI. Meanwhile the pubic is being alerted to their crimes perpetrated against the senior citizen, of which we believe there are many, many more victims of their fraud and deception. In Alabama, crimes against the elderly (individuals aged 60 and older) are strictly prosecuted under the Protecting Alabama's Elders Act. The law covers physical and emotional abuse, criminal neglect, and financial exploitation. Penalties range from misdemeanors to Class A felonies, which can carry penalties of 10 years to life in prison. BUYER BEWARE!

This was our first experiences with a scooter rental. We were concerned about a number of issues…read moreincluding pick up, batteries. etc. We needn't have worried. Service and ease of use was EXCELLENT. We had clear and regular communication and upon arrival at the port it was effortless for us. We had no problems whatsoever. EXCEPTIONAL instructions, support, and performance. The trip would not have been the same without it. Thank you!

Loved the product, it worked very well in allowing me to move around the ship. Due to the current…read moreeconomy, the fees were just a little too high for seven days.

I gave them 1 star because it wouldn't allow me to give them 0. I have rented with them many times…read more The first rental with them died in the park multiple times and would not hold a charge. Which they switched with another unit. Which went slower than the first. Was not reimbursed for any of my troubles. The second rental they left the unit. But not the key. I missed my morning breakfast reservations while I waited 2 hours for a key to be delivered to the resort. Thankfully Disney was cool enough to give me and my wife a voucher for breakfast at our resort. And managed to not have us charged for missing the reservation. I decided to give them one more shot. I called and spoke to the rental rep. And asked them. Pleaded with them. To make sure this rental worked and was inspected. It was indeed inspected. I think. But did not work. The knob that controls the speed was broken. It would go fast when I first started using it. But after about 5 minutes it slowed to a crawl. I had kids passing me. The knob for the park ecv works like this. Red / Yellow / Green. As you turn the knob from left to right the speed increases. However this unit when it hit that yellow to green threshold did not increase as I turned it from the 1-3 position on a clock. Then I found out it actually turned past the 3 which it is not supposed to do. And turned all the way around to 8 oclock position. Which did nothing. But from everything I have read when this happens it messes with the voltage output and can mess with the speed. So after one return on my first unit and the hassle of not being compensated for lost time. I was hesitant to call on this one as it takes time to go back and return it as we are in the parks all day. So by the time I called and complained we only had 1 day left. And I denied to have another sent out. However I did call and ask to speak to a manager. They ensured me they would inspect the unit and get back to me. They inspected it and told me everything was working as intended. Which I know is a lie. All to save face and money. I would rent from a guy renting scooters off the street before I rented from them again. Flat out terrible units that are run into the ground and are rented out 100s of times a year. And are not cared for like they should. Or inspected as they should be. 0 STARS!! WOULD NOT RECCOMEND!!!! GARBAGE UNITS!!!!

Amazing experience. I wasn't able to get the drop off time I needed online so I called the customer…read moreservice number and they were able to accommodate. It was so convenient to have it dropped off and picked up at the hotel. This was my first time renting and operating an ECV. It was very easy to operate and it was very user friendly. The hardest part was navigating through the insensitive patrons at Disneyland. I'd use them again in a heartbeat

The Employees here were prompt in returning my/my Dr.s phone calls and scheduling appointments…read more They are very knowledgeable and patiently explained the use/care of the equipment/supplies and answered all of my questions. Although the facility seems fairly small the seem to provide an extensive selection of medical equipment and supplies, equipment ranging from wheel chairs and canes to custom orthotics. I would venture to say, if they don't stock what you need then they can probably get it for you.

I really appreciate this business. I was down in Florida on deployment and needed some medical…read moreequipment that I had forgot. They had what I needed and delivered it. Very friendly staff. I recommend this place.

THEE best place to rent scooters for your Disney world trip…read more GMS delivered the scooters to our resort free, they came with a little fan to keep us cool and the batteries on the scooters lasted all day. We've rented from other companies and the scooters are subpar. Gold has quality scooters and the pricing is the best around.

When I go into a big box store like Walmart, Home Depot, Lowe's, etc., etc., I am always concerned…read moreif that battery that shows 100% charged is going to die within five minutes. Stores do a poor job of making sure their battery cells are still good. I just got back from Disney World. My wife rented me a Victory 10 3 wheel scooter from GMS. The battery meter has 2 red lines, 3 orange lines, and 5 green lines. During the seven days we were there, I never used more than two green lines. Six nights I only used 1 green line. I am extremely impressed with the Victory 10 3-wheel mobility scooter I got from GMS. Other places may not do as good of maintenance to make sure their battery cells hold capacity. I'm confident GMS tests those regularly. The drop off and pick up service was easy, the person was very nice. I cannot speak on price because my wife is the one that rented the scooter. But you can be confident that the battery will hold if you get it from GMS. We will use them again.

I did my research before I rented a scooter 4 years ago. I found Randy's and their price beat all…read morethe rest. They're smaller than the big companies so they can offer personalized service. For fours years they have consistently gone above and beyond. You owe it to yourself to compare their prices against all the rest. I guarantee you'll choose them

Easy pick up and drop off...great staff. Most affordable of the numerous options in Disney. …read more Military friendly.