-*Shannon is delightful-she gets 5Stars!*-- I have gone many times with Shannon & had a delightful experience (she is super!) but the 2nd last time I went she was busy so I saw Katie who was horrendous. I'd been growing out my hair I showed pics and clearly said I only wanted an inch off. she repeated this back to me. One Inch no more. Then She sliced off over 18". EIGHTEEN INCHES !!! I said was unhappy but there's nothing to be done after that. I asked her to stop cutting. Then she cut a 2nd, different crazy angle. I demanded she stop. Another senior lady came over to try to fix her mistake , she did a 3rd, totally different angle. So 1/2 may head has 3 different angles and the other side was still long. 22" on one side above my neck on the other. I still tipped her 30%, not before grabbing a hunk of my own hair off the ground. I left. This is 2days before my bday too. I went in to talk w manager next day, she excused her with the old "maybe she didn't understand" blah blah... I showed her the ref pics (all super long) and the 18"hair hunk she hacked off me and she couldn't believe it. Other stylists came to look at the mess. Everyone shocked. I said if Katie didn't know difference between 1" vs 18" , she had no business cutting hair. So, They set me up with another stylist to fix it. I she did but I went from the longest hair I'd ever had to the shortest Id ever had. And never planned to have. It was now only 3" in the longest place above the spine's bump at the back of my neck above that from where it had been over 22" long in the longest part of my back the day prior when I'd requested a trim of "no more than an inch". It Took 3 years to grow back close to this and has been 5 years to get it to the same length and in same healthy condition. I waited more than 5 1/2years to write this bc I'm still mad @ that awful Katie. She never admitted fault or said sorry. All her coworkers all shook their heads. The salon made it right but now I had to double tip 30%+ bc I didn't want anyone to say I was cheap or didn't tip +30% +even though she literally ruined my hair for 5 years + wrecked what I'd worked on for five years prior. So basically a decade. I have them 2 stars bc Sharon gets 5stars but Katie dragged them down to 0stars, the place made it right but the experience w/Katie was so poor I can't in good conscience give over 2 stars - it's taken 5.5years to write this as it was that bad and prior to that rotten Katie, the salon itself and Sharon were so good. The lady who ultimately fixed it all did what she could. She was in the awkward position of having to rectify it and also has to work with her still so I understand her neutrality, she was lovely I have since forgotten her name but she was stoic due to circumstances but fine. She saved my head but needed to take off much more due to the 3 misshapen angles in the back quadrant. As such, my over 22" hair was shorter than 3" by the time it was styled. I haven't been back since. Tl;Dr: Shannon = 5 Stars, salon=4 stars, other lady 4stars, Katie = 0 stars, minus due to taking 18 inches off instead of one inch. read more

This is a great salon! The interior is beautiful and spacious, and they offer a lot of different services (cuts, color, waxing, massage...). I also like that they have lots of products for sale, including amika and KMS, two of my favorite hair care brands. They also sell jewelry and other items outside of hair care. Amber cut my hair and she did a great job! The chairs in the shampoo station are adjustable so it was more comfortable on my neck than in other places I've been. She did lovely cut and I had a relaxing experience overall. read more

Nice clean place, pricing is a little high. I had a manicure with gel. $30 + $5 tip. Not the best, but not the worst. read more

This salon and spa is very professional. I have had waxing, a facial, a swedish massage and a pedicure here. Each treatment was wonderful, and they use good products. The prices can run a little high depending on the treatment, but the staff does a great job. It is VERY clean, and their appointments run fairly on time. The receptionists are kind and if you have multiple services or just one, you can put your tip in an envelope when you check out. This works out well if you need to break a bill, divide it up, etc. Make sure you make an appointment, this isn't the kind of place you can walk-in. read more

I have had several experiences at this salon, all poor...with one exception Sarah Marzulo is excellent at waxing. Great customer service. And that's where the positive ends. I have had bad color service, my daughter had a horrific haircut from Sue (a manager). Yes I complained and yes I was offered services to repair the damage, which I accepted and still didn't have the problems corrected. It's a shame because the salon is beautiful and close to home. We will never be back. read more

This is a review for Sue. I cant speak for anyone else since I have never been to another staff member. She has been doing my hair (color and cut) since we moved to Roc, and it has never looked better! It feel and looks much healthier (I have been coloring including at home---and it showed! It was kind of "fried"!) She does a great color, highlights. And all my greys--totally covered, yay! I have seen some of her other work (updos etc) Beautiful! Her years of experience really show. The salon itself is very nice-- very spacious, open, tastefully appointed, and I hear they have awesome new pedi chairs ;) read more

Love Studio Expo, especially Gina M.! I live out of town but whenever I'm in Rochester I make an appointment for a cut with Gina. I trust her completely with my hair and it always turns out perfect and beautiful. When I used to highlight my hair, she would do a great job with the highlights as well. I'd recommend her to anybody! read more

Just got a pedicure at Studio Expo with Karen and it was amazing! This was my first time at Studio Expo for any service. She did a great job, was careful, and was a sweet person to talk to. I love it and will come back. read more

I've gone twice now for pedicures and both have been great experiences. I made appointments and had no wait times. I like that the area is separate from the salon. The two technicians I've had are professionals and will talk with you if you want or stay silent if you want quiet time (ex alone time away from kids). read more

I have been going to Sarah for my brows for years - and she is awesome! I've also recommended her to others who have had the same fabulous results. She also did my SIL's makeup for her wedding and my SIL got so many compliments - even today in the photos people ask: "Who did your makeup - it looks amazing!" As an added bonus (and I probably shouldn't be admitting this on Yelp because she might be inundated) she even lets me bring my kids in while I get my brows done, which is a lifesaver! She does a beautiful, immaculate job even with a toddler banging on the chair - which is really saying something amazing about her skill set. That aside, I get constant compliments on my brows and I love her work. I absolutely 100% recommend booking an appointment immediately. read more

Absolutely amazing place! I was here this weekend for a wedding and they did hair and makeup for the bride and bridal party. Ashley does an amazing updo and stunning makeup! The staff was warm and welcoming and really made the bride feel special and stress free. I would highly recommend for a wedding/bridal party. read more

I came online trying to write to the management of Studio Expo about my experience with this salon, but they haven't provided a way to leave comments or send emails on their site. That's really a shame, as I'm not comfortable calling the salon to tell them what happened over the phone. So I'm writing my thoughts here instead. This was my first time going to Studio Expo and I am thoroughly upset. I don't have any issues with the salon itself, it's nicely designed and decorated, spacious, etc. My problem is with the hairstylist Judy. She was nice enough, but left me with easily the worst haircut I've ever had. From beginning to end, I disliked what was happening. The shampooing lasted for literally 3 minutes, and it HURT. She was not gentle AT ALL and pulled my hair multiple times while shampooing. This is usually my favorite part of getting a haircut, so I was really disappointed about that. When we got to her chair she asked what I wanted and I told her. I said that I liked layers, I don't like bulky/heavy areas, and that I wanted to try something new by switching up the style a little bit. Maybe I wasn't clear in my instructions. She went WAY too short, it's going to take months to grow this back to the length I was anticipating. I told her I wanted to try the back being shorter than the front, and that I wanted my hair to do a face-frame by being longer than my chin in the front. After the cut it barely meets my chin dry, and is near my cheek curly. I can't leave this natural at all, as my wavy/curly hair looks ridiculous and makes me feel like Albert Einstein, so I'm going to have to spend a lot of extra time each day straightening this style perfectly so that it looks decent. It's much too short to pull into a ponytail of any kind. One side feels thicker to me than the other, as if she didn't bother to make sure it was consistent throughout, and she took out most of my layers that I told her I liked. This isn't what I asked for. Worse than everything was how sloppy (maybe lazy?) she was. I told her where I part my hair and she began cutting it with the part on the wrong side. When I reminded her where my part was, she sloppily threw my hair the other way and didn't even define the part whatsoever. It was crooked across my head. I'm not a hairstylist by any means, but don't you have to know how the person plans on parting their hair in order to get the correct cut? She barely even tried. I paid for a haircut and style, and as I've said, this cut needs to be straightened to look right. She used the blow dryer briefly and barely touched the flat iron, parts of my hair were still wavy, making it difficult to even see the cut when she finished. As I've said, my part wasn't defined whatsoever and she didn't TOUCH the top of my hair while styling. The hair near my temples is usually harder to maintain and needs a little extra styling to lay flat and look good, as it tends to stick out with fly-aways if unattended. She didn't even go near it. It looked stupid, and my appointment was in the morning followed by a TON of errands I had to run. When I asked her why she didn't go near the fly-aways or even attempt to control them with spray she said something about how I was born with it and I can't fight with the hair God gave me. REALLY? Aren't I paying you to fix this? And it's not impossible to tame, I do it every day and other stylists haven't had any problems fixing this in the past. The hair in the back was still slightly curling on the ends due to the lack of straightening, and because of this, it was hard for her to ensure she cut straight across. Well, now that I've gotten home and straightened it myself, it's CROOKED. When I got up from the chair and walked away, she actually called me back because she noticed it wasn't right and sat me back down, which I appreciated, but even on her second attempt she didn't fix the problem. She cut corners by not bothering to straighten my hair in the first place, and even when she was supposed to be fixing the line, she wasn't able to make it straight. Ridiculous. So not only am I mortified about this cut and will have to wait a while before it looks okay, she did the opposite of what I was expecting, and she did a lazy and unprofessional job. I still can't believe it's CROOKED, this part makes me crazy, because it's such a basic element and she screwed it up. I don't usually complain about people, especially hairdressers, I mean it's hair and it's going to grow back. I understand this. But when I pay good money for something, I expect to be happy with the outcome. Instead I'm embarrassed about how it looks and 100% disappointed at the way Judy did her job. It's a shame that on my first visit to this salon, this is what I come away with. I don't think I'll ever go back, but if I do, I know who I won't be seeing. read more

Judy at Studio Expo changed my hair color without my permission. I never had a color correction before. Cost $50 and was painful. Cost $100 to have 2 color sessions to get my hair color back to its original color. I will never go to Judy again. read more

Love this salon and Amanda my hairdresser. I have been going to her for years and she is the best of the best. She is a lovely lady and I have never had a bad haircut or experience. I have also had pedis done by MaryEllen and she did a fantastic job and was fun to chat with. My daughters also go and love it; we have been for prom updos and everything in between. I can't say enough good about Studio Expo. Thanks for everything! read more

2 & 1/2 stars. I've been twice now - yesterday & a couple weeks ago. Both times started out well, but the end result was ruined by not enough drying time, either with &/or w/o the drying machines (which they don't use on your pedi). Maybe it was partly the timing, as both appointments were the last of the day for the manicurist, Hayley. The first time, I got old gel removed and new acrylic nails applied-loooong process + a pedi. The 2nd time was a fill & change of polish for toe nails. The good: beautiful space; great receptionists. Hayley is very good,not perfect, but focused & not overly chatty. The pedicure chair, basin are phenomenal & the Footlogix mousse-like cream is fantastic-loved it. I want to keep going here, but ... The bad: was not given enough drying time both app'ts; 2nd time was the worst ever. Got acrylic fill 2nd app't + change of polish on toes. The problem could be partly due to products used/not used, maybe the drying machine, and most definitely insufficient drying time. Even though my manicurist's work shift ended, it would've been better for me to stay for more drying time-more than the 5 minutes both visits. When I came back from paying at the receptionist to have her redo a couple nails as she was on her way out, the spray, quick dry top coat/oil she used didn't seem to help. Yesterday that was at 10 + am. My nails were still soft & getting messed up at 8:30 pm!! I came back to the salon a little before their 4 pm closing time but door was locked, so I called when I got home a few minutes later, and left a message. But throughout the afternoon, into the later evening, my nails and toe nails were still getting smudged, dinged & b/c she didn't pay attention to the underside of my nails that needed a little filing, one of the nails split & chipped on one side. I would really like to keep going here, but they need to fix this problem. As much as I don't like going to the big production line Asian salons, they do better at the finishing. This is not worth the higher price unless this issue can be resolved. read more

I was pleasantly surprised to find a hair salon on this side of town that does such an excellent job! I got my hair cut and styled and they did an amazing job! Two thumbs up! read more

I mainly go here to see Sarah who does my eyebrows and facials as I use a hairdresser elsewhere. Sarah is the absolute best at what she does. She's done my makeup for an event and after a previously horrible experience with someone else, she was amazing. Her eyebrow wax is spot on perfect, easy and very affordable. She even did a facial for me which helped me get rid of some tiny white bumps around my eyes and my skin has never looked better. Absolutely recommend her for anyone looking! read more

I was visiting from out of town for a wedding and found this place on Yelp and I'm so glad I did. Hair is a very personal thing so it was a risk for me to have a stranger give me a blow out. This was by far the best blow out I've ever had (and I've had many) and totally affordable. A sweet, young, beautiful, smart girl named Ashley did my hair. She was so fast and I could tell she was really good at what she does. I will definitely be back next time I'm in town. read more

Nice and clean. $30 for a pedicure pretty good deal. It was a nice, relaxing pedicure, but the whole time the pedicurists were gossiping. Overall it was a good time. read more

I get my hair cut and colored by Jidy and I love her and her work. She is very experienced and knows what she is doing. Last week I had a facial with Breanna and it was utterly fantastic! I've had quite a few facials at a lot different places in Rochester, NYC, Toronto and even other countries and this was by far the Best. Fabulous! Book an appointment and see For yourself. No joke! read more

I love this salon. I go to have my hair done along with my eye brows. I go to Lina and highly recommend her .

I've tried two different stylists there, with the same results. I will NOT EVER go there again to get a new haircut. Maybe they can't mess up a trim of your current cut, but if you want something new, don't even bother. This time I had Karen, she was young, dressed stylish, and I was hoping she would be so much better than the other, older stylist I had last time. Both times I brought detailed pictures of the hairstyle I wanted. Both times the cut I received was no where near the picture. If I had another hour plus to waste, I would have had them attempt to fix it. And good thing I used a gift card, or I would have asked for my money back. read more

Just had a bad experience with front desk....everything that was done was excellent....however, when I called to make my appointment for my husband and myself, I called for certain things....they gave us the most expensive options instead of what I asked for, and when I mentioned this to the front desk...they did nothing....poor customer service...I would expect them to offer some kind of discount since nothing was done as I requested...so be sure when you go that you are actually receiving what you asked for! read more

I recently went here for a manicure. I am beyond disappointed. The manicure was sloppily done and only lasted 3 days before it started chipping! For $20 this should not have happened and I would not recommend this place to anyone for manicures! read more

I used to like Studio Expo a few years ago, but it's gone downhill. My daughter and I had a spa day together there in the winter and were both a bit disturbed by the fact that the staff in the nail salon section were talking very negatively about other staff and management right in front of us. We seemed to be a bit of an afterthought to them. Very unprofessional. This week, I booked an appointment to remove a gel pedicure I'd gotten elsewhere--I explained clearly what I needed to have done to the receptionist booking my appointment. We had an entire conversation about it, in fact. When I arrived at the salon, the person my appointment was with said they didn't do gel pedicures. Fantastic. I left, which meant I still needed to find someone to do my pedicure somewhere elsewhere, and it left a staffperson with a huge hole in her appointment schedule for the afternoon. Bad ending all around. I think the place is very poorly managed. Basic staff training seems to be lacking. The one plus side is their massage therapist is very good--my daughter and I had both enjoyed her. But I'll not be returning to Studio Expo again. read more

Love this place! Had to go back tonight to repair my daughter'a nails before a wedding she was in the next day. It was fixed and the service was so awesome!! Thank you!!! read more

My hair always comes out looking great, and I love tp get their gift cards for any occasion. The prices are a bit high, but the end result is worth the price. read more

I have been here 2x previously and the girls who I worked with were wonderful. So I assumed that I would have no problems. Apparently I was wrong. I had Gina who washed and styled my hair. She got water in my ears and never at any time offered me a towel, then she just got up and walked away to her chair while my head was in the sink. I had to look to find her. Then she burned my face with the extremely hot blow dryer and when I told her she just said "oh". I specifically said that I wanted dried with the round brush, that's how they normally do it. She said that she was not allowed to do that. It has to be 85% dry in order to style it. I have never heard of that. But when she was done, it was very flat and had no volume. I asked her to try to make it fuller and she yelled at me and said " I asked you 40 times what you wanted, girl!" She went on to say that she did her job and I only have 3 minutes left of my appointment. I kept saying, I wanted it styled and she said that she is not allowed to use 2 heat products. So I am only allowed a blow dryer or curling iron, not both. It did not make sense to me at all. I tried to explain better what I wanted but she just said, well, this is how I do it. All I could think of was just getting out of there!!! read more

TERRIBLE!!!! My daughter in law and I went to get gel manicures. The woman I had seemed as if she had never done a manicure in her life! She filed my long nails down to the skin on my fingers and to make it worse they were all filed slanted and uneven. She ruined my other wise well manicure long nails so that they are now short, uneven and thin. They are thin because she used a file on the tops of them to get the polish off! Then when she started to polish them they were all sticky like Elmers glue. At that point, I told her that I wanted someone else to fix them. The other woman who did my Daughter in laws then reluctantly did my nails. However, she was not very sympathetic....she did say that the girl isn't ready to do certain things on her own. My question is, then why is she trusted to do so?? Finally, my nails were finished (not the best job....certainly not what I'd expect from a "Spa"! However, never did a manager or anyone come to me and apologize or offer any kind of compensation. I had to ask for it when I was ready to leave. The manager reluctantly gave it to me for free but never apologized or tried to make the situation better. This was the WORST experience that I have had at any Rochester Nail Salon (and I have been to several). I HIGHLY RECOMMEND YOU AVOID this place like a disease!!! s It is TERRIBLE......and they don't care if you aren't satisfied....... read more