Came in with a battery on its last leg and the team helped me get a new one and quickly process the…read moreold core, no hassle. even had an employee Get me started after he had clocked out.

HOANG is the GOAT! Not only did he quickly diagnosed that my battery, he replaced it with a brand…read morenew one and installed it. We had light conversations about why. Overall, I was extremely satisfied with the friendly nature and the excellent customer service. 11/10 recommend

I received outstanding customer service from Chris . I am a very grateful senior citizen . I needed…read moreto have two filters replaced . I not only saved money on the filters but Chris kindly offered to put the new ones in . He saved this old lady time & over a $100 . You have a new customer & I apologize for being late sharing my awesome experience.

My Chevy Silverado that's supposed to be "Built to Last" has had opportunities. The mechanic asked…read moreme to take it to Oreilly Auto Parts for the free diagnostic test (check engine light) As soon as I walked in I was immediately greeted by Eddie who qualified my visit. Eddies customer service was/is A+ and was patient with my questions. Eddie ran the diagnostic test and offered his expertise on communicating with the transmission mechanic. I called the transmission mechanic and gave the info given by Eddie and now am waiting for AAA to tow my Chevy Silverado. I appreciate the customer service, honesty and guidance at Oriellys. Thanks Eddie.

I ordered for the first time from BestLicensePlates a license plate frame which was a steel…read morebackground with black lettering (in all CAPS so the lettering is larger) and am very happy with it. Love the compliments I've been receiving! Excellent customer service and I couldn't believe how quickly it landed at my front door, even a day earlier than was projected--just 3 days! I highly recommend this license plate frame maker, they give excellent customer service and muchos pronto service! Would definitely buy again from them if a need arises, and/or have a customized frame made to give as a gift.

Fantastic job making custom license plate frames with my company URL on top and company logo on…read morebottom, to go with my personalized license plates. Moved plates from old car to new, and different color car, and sent Arsen a photo of old plates, he sent me proofs. Super fast job, prompt shp, well packed. Highly recommended. :)

I tried to use this place for my company. I tried twice to order special sized filters. I emailed…read morethem all the information. They said they were gonna call me never called me. I called the next day to try and pay and order the filters. They said they'd give me a call later. They needed to figure out how much the shipping would be. Never heard back from them. I called air filter control. They had my order ready that day no hassles I highly do not recommend this place I wasted three days with them and never got the filters I needed.

Trust those who Yelp regularly…read more.. UGH! These guys used to be awesome. Now, their database doesn't keep info, which makes ordering replacement filters impossible. The girls in the office can't figure out how to dig/search for the data either. Or perhaps they don't want to waste time at work when they have personal matters to talk about instead. Home Depot might be a better option these days.

I had an excellent experience yesterday at the PicknPull on Happy Lane. The facility is extremely…read moreclean and the staff were very friendly. I was greeted promptly upon entering and asked how I could be helped. I explained I was retiring a car that wouldn't pass smog through the BAR Program, and was immediately directed to the correct desk. There, I was assisted by Crystie, the Vehicle Purchasing Agent. She was very friendly and made everything easy to understand. As long as you arrive with all the required paperwork, the transaction takes about 40 minutes. I was told this when I called ahead, so the timeframe was no surprise. All in all, the process was seamless and stress-free. I highly recommend this location to anyone needing to retire a vehicle.

The tow truck driver is rude! I ended up canceling with this company because of the tow truck…read moredriver.

Recently had a truly great experience purchasing a new Indian Chieftain. Was impressed with the…read morefacility, the friendly and knowledgeable staff, the inventory on hand, and the ease of having a bike prepared for a test ride. Want to give a special shout-out to Jim Nau (the salesperson I delt with) and Brittany who got me through all the paperwork. Blessing to all! Jeff Mc.

I rarely leave negative reviews, but after spending weeks working with Elk Grove Powersports on a…read moremotorcycle purchase, I feel obligated to share my experience. First, credit to Cody. He spent a tremendous amount of time answering my questions, helping me understand the process, and putting a deal together. As a new rider, I appreciated the effort he put in. The problem wasn't the salesperson. The problem was management. I was purchasing a motorcycle along with roughly $2,000 in riding gear. At some point during the process, there was a misunderstanding regarding a pair of boots that I believed were included in the deal. When I discovered they were not, I wasn't asking for the motorcycle price to be lowered. I wasn't negotiating freight, setup fees, or other dealer charges. In fact, I agreed to buy the motorcycle at the advertised price. I simply tried to find a reasonable solution to a misunderstanding that occurred during the sales process. When I spoke with GSM Joe O, I suggested multiple compromises, including splitting the difference. Instead of working toward a solution, Joe interrupted me saying I was "talking in circles" and made it clear he wasn't willing to do anything further. He was not willing to do anything to try and make the deal right. I'll own my part. After that conversation, I told Cody via the messaging system that I thought Joe had been rude and was acting like D. Was that the most professional wording? No. But it was an honest reaction to how I felt I had been treated. What happened next is what shocked me. After weeks of communication, countless conversations, and a customer who was ready to buy, I was informed by Joe that he no longer wanted my business. Despite his salesperson reaching out that day to button up the deal.... My wife had approved the purchase, the down payment was ready, and the only remaining question I had was regarding delivery. The deal was done. See text attached. I never shopped this deal around. I trusted the dealership, worked exclusively with them for weeks, and was prepared to move forward. What makes this so disappointing is that it appears the transaction wasn't canceled because of price, financing, or an unreasonable request. It appears it was canceled because I expressed an unfavorable opinion about the GSM Joe. If that's the case, then management allowed personal feelings to override common sense. A sale was lost. A salesperson lost a commission after investing weeks of effort. The dealership lost revenue. And a customer who was ready to buy walked away. Strong leaders can handle criticism. Strong leaders separate their feelings from business decisions. Unfortunately, that didn't happen here. Today I'll be driving to the Bay Area to purchase a motorcycle that Elk Grove Powersports could have sold. That fact alone tells the story better than I ever could.

I brought my bike in to have a couple of bolt holes re‑threaded, and Matt at Bike Armory knocked it…read moreout quickly and professionally. He was friendly, knowledgeable, and clearly takes pride in his work. The job was done right, done fast, and done with great customer service. Pricing was good too! Looks like I've found my new go‑to motorcycle mechanic. Highly recommended!

Matthew was punctual, efficient and fast. Even in my best days he took me an afternoon to just get…read morethe oil change....lots of talking. Job was done perfectly and cleanly. Kudos to Matthew

I was able to order a part for my vehicle. He wa nice to give me an option of either picking up or…read moregetting it delivered at my place. I spoke with him on the phone and he was respectful. I asked if he had the parts and he has given me a great price deal. He gave me the tracking number and gave me extra parts. Highly recommend this place for people who need parts for their vehicles. Trust worthy. I don't understand the rating so low, the seller/worker for this company was gentleman. I would order parts here again!!!

This guy I tried to call him over and over he said he had a part that I needed and then he gives me…read morehis main number so he can send me some pictures of the part wich he never did to never call me or reply to my text ever I called him multiple times definitely won't recommend this place

Top-notch experience! Walked in and was greeted right away by a friendly and professional team…read more They took the time to answer my questions and made sure I left with the correct parts. Everything was organized, easy to find, and priced right. It's hard to find service this good these days Couldn't be happier with the service here!

0 Stars - Misleading, Unprofessional, and Questionable Practices…read more This has been one of the most frustrating and unprofessional experiences I've had in the auto parts industry. I agreed to purchase a transfer case about a week ago. The listing clearly stated pickup in Hayward. However, once I moved forward, I was informed that the unit was actually in Sacramento and that I would need to pay an additional delivery fee to bring it to Hayward. Why advertise pickup in Hayward if the part is not physically there? That is misleading at best. I then agreed to drive to Sacramento to pick it up directly. Instead of accommodating that, I was told I must prepay by card before they would even remove the part from the vehicle. No cash option, no in-person transaction. Payment first. After agreeing to prepay, I was then informed that it would take 24 hours just to remove the part from the donor vehicle. This means they list and sell parts that are not even ready for sale. No preparation, no efficiency, no operational planning. Customer service is extremely poor. Communication is slow and unhelpful. There is no effort to make the process smooth or transparent. It feels disorganized and careless. The most questionable part: they are charging a core deposit on a used transfer case. This is not a remanufactured, rebuilt, or exchange unit. It is a used part from a salvage vehicle. Charging a core on a standard used part is highly unusual and makes no sense from an industry standpoint. Summary of issues: * Misleading pickup location * Additional unexpected fees * Mandatory prepayment policy * 24-hour delay just to remove a part * Core deposit on a used item * Poor communication * No customer-focused service If you value transparency, professionalism, and efficient service, I strongly recommend looking elsewhere. Very disappointing experience.