I had an excellent experience yesterday at the PicknPull on Happy Lane. The facility is extremely clean and the staff were very friendly. I was greeted promptly upon entering and asked how I could be helped. I explained I was retiring a car that wouldn't pass smog through the BAR Program, and was immediately directed to the correct desk. There, I was assisted by Crystie, the Vehicle Purchasing Agent. She was very friendly and made everything easy to understand. As long as you arrive with all the required paperwork, the transaction takes about 40 minutes. I was told this when I called ahead, so the timeframe was no surprise. All in all, the process was seamless and stress-free. I highly recommend this location to anyone needing to retire a vehicle. read more

The tow truck driver is rude! I ended up canceling with this company because of the tow truck driver.

Very friendly and good cars here - they are not all picked apart like in the bay area. Went to this specific location because there were a few cars I was interested in. Old cars that come around are hard to find so I made the ride and picked around. People working here seem to know car parts - one of the worst thing you can come across here are workers who don't know cars and it happens once in a while - but I noticed here cashiers were quick to get a second opinion. Identifying used car parts is sometimes not so straight forward. A heater cowl or air vent? who knows the difference... The Sacramento area is HOT. Bring water and maybe a hat. read more

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They got idiots behind the desk with 0 knowledge of car parts. They will try to charge you for something else more expensive, I got a pad bracket and they tried to charge me for a whole caliper. On top of being a douche the whole time, their whole crew has sticks up their a$$ read more

Employees are friendly. Typical auto dismantler junk yard with lots of vehicles. Also lots of vehicles for sale. Large selection of used tires stored indoors. read more

Pick n Pull - Complete driving cars for sale - Auto Parts & Supplies Near Me - Sacramento, California

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Two employees really went out of their way to help me out and even stayed behind after closing hours. I just wanted to recognize the hard work these two ladies did to help me. If you happen to get help from Auria or Monique just know you're in good hands. Management should def recognize them for their hard work, working past closing time to help customers. read more

The entire process from initial phone contact on. I made a reservation to have my vehicle picked up, that was a week, only to have them call the night before and cancel. I had to rent a trailer to take it to the location. Received a total low ball offer for a vehicle that was registered and in running condition. Then I sat, no , still sitting here for almost 2 hours !!! Don't know what they're doing, obviously they've never done this before ? Absolutely ridiculous !!! Do yourself a favor and find another way to retire a used car, nothing but idiots here read more

This Pick n Pull is located in the area more convenient to me when I have to retire one of the cars I kept a little bit too long! California government has a program that will help you retire a vehicle if it fails to pass the smog check. They'll pay the car owner $1,000 ($1,500 for low-income families) to retire your car. I have a car that fell into the situation. The Pick n Pull locations are the drop-off locations. I pick this location because it is close to me. The storefront is looking much better than I expected. Very clean and the area looks safe with many parking spaces available in front of the building. The workers there are nice and helpful. The instruction is clearly explained to me and let me know how long the paper works estimated time. I have enough time to go home and come back in with another car after I turn this old car in for retirement. The time estimate for the paper works is almost right on. After a few more signatures. I received a $1,000 check from Pick n Pull. Say goodbye to my old car! read more

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This used to be called Area 51 parts but I guess pick n pull bought them out. The entrance is very clean and nice. There were little to no people on a Sunday around noon. The A/C was blowing inside it felt great. They are very organized both inside and out. read more

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Margaret helped us at the front desk. Very helpful and knowledgeable. It would be nice to go to all businesses and get that kind of service.

Was here to retire my vehicle as part of California BAR(Bureau of Automotive Repair) program to retire vehicles that don't pass smog. I was pleasantly surprised with the whole process from state application, acceptance, and turn in. This Pick n Pull on Happy Lane is bright and clean. Monique helped me over the phone and was pleasant and helpful. She also inspected my vehicle and handed me my check from the state. She was very nice and made the process less scary. I'm glad she is there to help. read more

Walked in for a tire. (My receipt shows) The employee that helped me was Niesha J. He was super helpful. Took his time finding the best tire with the most tread and explained to me what I'd be looking for in a good tire. I appreciate the time spent and quality service! read more

I needed to find a spare tire cover for my Mini SUV and I was in the area. I had never been to a salvage yard but I heard it was a place to find hard to get accessories and parts for your car. I had called before I had driven up there. I was lucky to find the same car, year, make and model on the lot. I had to pay $2.00 to get on the yard and a very small amount to get the tire cover. ( under $10) The place has a lot of rows of cars, but I was able to find the specific car part I needed. I am thinking of also of buying the whole tailgate and it is super inexpensive. I will have to paint tailgate but that is for another time. They did offer me a pretty price for the entire back of tailgate. The Customer Service is friendly and the sheer convenience of finding parts with an ease of a phone call makes it a no brainer for finding hard to get car parts. read more

Margaret was amazing! She was the nicest and by far the most helpful pick and pull employee I have ever came across. I was looking for a trim bezel piece for my truck and she went above and beyond to help me look for one. read more

I have purchased parts and returned parts with no hassle. They are vary reasonably priced. Only drawback is the lack of help when looking for parts or getting them from their yard. It's a good place to find used parts though. I think they should offer a tool rental program, especially for those that lack that one socket and have to drive all the way home to get it. Also it would be cool if they had the most commonly sold parts were already off the vehicle read more

You may find what you need at a decent price and try to remember that when the employees start power tripping on you.

The entrance is very clean and nice. Randy and his staff were very helpful and got me in and out with a problem. I recommend to any looking for auto parts at a good price. They are very organized both inside and out. Thanks, Randy and staff for making my trip to pick and pull easy. Kevin Ramsey read more

Was told i could not be inside so i paid went outside for parts and was then told i couldn't be outside and had to go inside for a refund and was told i didnt pay and had to leave. I was able to prove i paid after being maskless inside for 25min and given a refund but couldn't buy parts. Some people that stupid dont need to be given any authority. Forced me to be inside where they didn't want me to be and lost sales. read more

The lady was so nice! I have no experience with pick n pull and she was super understanding of that. Also very helpful and made me feel welcomed. Super informational!!!! Loved my experience here, thank you guys!! read more

Awful customer service old guy at desk wouldn't allow us in cause he said I looked "borderline" this is un acceptable I'm 19 and he wouldn't let me I'm requesting I give him a school id or something never coming here again place is a shit hole fuck you guys seriously I'm irritated with this place do better read more

Thieves work here. My husband left two tools behind on accident and went back right when they opened the next day and they were gone. He spoke to the manager and he stated that no one turned anything in and the employees do a sweep in the morning. Considering that he left at closing time the only logical conclusion is that one of the employees snagged it. What goes around comes around. read more

Have been to this Picknpull a couple of times, always new workers, except for "Randy" Today we came in & were rudely told to go back outside because the Capacity of 7 people. We stepped outside & 2 ladys walked to towards the Car sales departed and were not told to wait aside but we were. They will try to Nickle & Dime you for parts that are Sold Complete i. The System. Part that should of been $120 he Quoted over $300. When we told him the part is Sold as a set in the System, he basically said not to Question him that he knows what he is talking about, was he wasnt, as a every day customer i know the way they charge.. read more

I went to this location to buy a few parts for my bmw. Margaret was the sale associate working at the counter. She was very helpful and friendly throughout the whole process. Margaret was knowledgeable with the parts database during checkout and made it a fast efficient transaction. I will definitely recommend and return to this location. read more

Im really disappointed at this pick n pull n whoever the store and sales manager is should keep an eye on this Randy guy.. !! Im an everyday buyer from pick n pull and never in my entire time going to differents pick n pulls met someone so rude and racist .. i said racist couse there were plenty people around me and he didn't said nothing to anyone else beside me and my team.. He was so aggressive and unprofessional!! I just feel sorry for this pick n pull becouse they shouldn't hire people that can communicate properly with costumers!! Im never ever coming back there n to whoever wants to go There don't even try .. He over charged for your parts and try to play dumb and if you ask about why he's charging you so much he said he got the right to denied his service and not sale me what i had pull out already (and engine and 2 transmissions).. people keep an eye on this guy name Randy read more

I love happy ln. Im there alot and always greated with a smile . you guys are great. Im in sales so i would like to mention my friend Randy . he has been such a great help. I would not have got this car done with out his help. His nolegde of BMW was great . wow . thiank u Sir for your help. Keep up good work read more

I go to picknpull at least six times a year This picknpull has only been around less then a year but the staff here are great. I never really leave reviews but this time I really felt compelled to I was there on a weekday and it was hot .let it be known I have seen some very rude employees in the past at many off picknpull locations and happy lane is the best I go out of my way to go there verse any off there other locations.one reason is the staff up front seem to care that go out of there way to help get you in. And out but there is one employee that stands out to me that works the front counter for check out I believe his name was Randy the first time I went through his linoke he was very quick and moved the line right along I was impressed with how fast and efficient he was but I put if off as it's late there closing and wants to go home.but my last trip was last week and I went though Randy line again and got the same good treatment and it was a hot miserable day but once again Randy was friendly nice and understanding rare for this type of business so thanks again big guy RANDY it's a shame that all your employees are not like this thanks again for the good experience and a customer that will return read more

It was good customer service friendly and helpful and help till they closed to help meb Buy a motor from them thanks randy read more

Good inventory, there are nicer cars available to be picked through, but once its 6:00 pm they are closed no matter what! Even if your in the yard or your standing in line, if the time turns 6, your no longer allowed to purchase what you pulled! This has happened a couple times now! maybe if this didn't happen to me twice i'd give them one or two more stars. Even when it comes to their customer service, it's decent, but they automatically assume that everyone is trying to steal something. The last time i was there, the guy in front of me was asked to remove his jacket to be searched. The guy was so offended he ended up walking out and they ended up losing money because of it. I think ultimately they're losing a bunch of money just by refusing to serve the public after closing hours. In my opinion if your in the yard or in line waiting to check out, they should still let you pay for the parts you pulled regardless if its after 6 pm. All the other junk yards in Sacramento do, so why can't they do it too?? If this issue changes, I'll change my review, but this is an issue i believe needs to be addressed so that changes can be made so that both the business and the customers end up with a better experience when doing business here. At the end of the day money is money, why would you just throw it away?? read more

I had an appointment set for a PM pick up was told between 12-4. On the day of, a man with a tow truck shows up at my house at 7:30am, mind you they don't open until 9am, so I got really sketched out and concerned that some random guy was here to get my car. I was also asleep and noticed once I checked my camera after he had left. Waited until 9am to call about this and all I got was a bunch of rings and then 5 different times, someone answered and hung up on me. Now I'm upset because they have my only copy of my lein release and I'm not sure if I even wanna follow through with giving them my car now. They won't answer me!! read more

the worst experience ever. the two ladies that helped my dad and i were so rude. the way they spoke to us was very unprofessional. they didn't help and told us to go somewhere else. don't know how to do their jobs. don't recommend going here. read more

STAY AWAY!!!DECEPTIVE BS PRICING /HIDDEN FEES. Went in this am found a set of wheels I liked, so before I carried them all the way up front - in gravel that's like 6" deep- I thought I would call them up front to see how much the wheels would cost maybe save me a trip if they were too much. I was told on the phone that they were $21.99 each with tiires. No extra price on the tires was given, so I figured it was a fair price and after getting the wheels up front, she goes to ring me up, and tells me it's $173! ...???! What? Last time I checked $22 x 4 is $88 plus tax. She THEN tells me tires are extra. $20 a piece. At this point I was a little worn out from hauling the tires up, I just paid and left. So BEWARE OF HIDDEN CHARGES AND UP-PRICING hustle. Terrible business model - they're counting on you to not want to just walk off because you've got time and effort invested already, so you'll just pay anyway.. Don't even bother with these grimy swindlers read more

I found a bumper for my car that I found on pick pulls website that was over 200 miles away. However, first I called to confirm if the car was there. A person named Randy answered the phone, and I requested if he could look up the car for me and see if the bumper was still on the car. He confirmed the car was still there, but said he couldn't look to see what parts were still available on the car, but I said please, just this one time! He said well, if I would look for your parts, then I would have to look for parts for everyone that calls, and that's against company policy. He sounded like tough guy Joe Pesci, but reasonable. I said well, okay! I hung up and called back to maybe convinced someone else there to look up my bumper. Nope, no luck, but a young lady said, take a gamble, you never know. So I did, and my parts were there. Not only did I get my bumper, I got friendly service, professional advice, and a discount. Because of being reminded of using my rewards card by Randy. Thanks Randy and Picknpull staff on Sacramento happy lane Sacramento CA. read more

i really sorprice about the good comments about this persons called Randy, he es one of the worst customer service i ever seen in pick n pull in rancho cordova n now for my bad luck i went to this pick n pull n happy lane n guess what i see in right in fron of the counter, and there we go, he make me write three times my name beacuse he said he can not see my name, on my way out there was this three guys ahead of me, Randy over price n charge for other things that wast even included on poor cuatomers parts. they had to argue for the parts that they over charge, Randy talk to other employees n employees were even scared fo randy. pick n pull association please keep n eye on this guys. hes so rude such a bad customers service n horrible attitude, im totally disappointing with this guy been in the counter. read more