Mom finally got to the point to where she couldn't live alone anymore. This kind of thing happens…read morevery fast. As in most cases my brothers and I had to figure out in a short time where to put Mom. We searched around the Inland Empire as our most convenient location since my brothers and sisters are scattered throughout the western United States. We looked around and happened upon Villas. From day one everyone at Villas went above and beyond helping answer the myriad of questions that we all had about moms care. We spoke to the staff at Villas and they put in simple terms how Mom would be taken care of how much the cost would be for the different levels of care that were available. The food service and also her medicines and how they would be handled. Needless to say we all feel very much at ease now knowing that mom is there at Villas. The place is immaculate the staff is professional and very gentle with mom. There are a lot of activities for all the guest and there are different levels of care that can accommodate any situation. We are very thankful for Villas and highly recommend this place to anyone that finds themselves in this difficult spot. Tommi and Gladys who helped us out with Mom are angels. My moms caregiver Dulce takes care of mom as we would if we could. This is the place for your mom or dad.

My mom is 90 and has been here for about 7 years. She is now in a wheelchair and needs to be helped…read morewith bathing and getting to and from all of her activities. Other than those things she does all her own dressing, personal care, eating and is active in the community. The owner was Dan and the director was Tommi when she moved in. It was wonderful then. It was sold to Oxford Health Corp and the current director of the facility acts like he cares but then is unkind. The Director acts good to the residents when corporate comes to visit. He is very rude, disrespectful and condescending to my mother. The Villas is a less desirable place to live now compared to how it was. Making money and cutting programs, staff and the quality of the food is now the Corporations #1 priority, not the residents. The Receptionists, Activity Directors, Med Techs, direct care givers and Admin Assistant are wonderful people and really care about the residents. Although many of the caregivers are under trained and often short staffed so answering call buttons takes a long time. But that is the fault of their directors. Most of them are very kind, just not properly instructed. The food is not gourmet as they claim. They say they offer transportation but the bus is often broke down. The building, rooms and grounds are nice but if you have to share a room, due to financial reasons, be prepared for sharing a bathroom, refrigerator and to have competing noise with TVs, tablets, phone conversations and visitor conversations. The cost of the room is reasonable for all the amenities but if you need any kind of care the cost is ridiculous! So, why do we keep Mom there? Partly because she's 90 but mostly because she has built community with some of staff and residents and is willing to take the bad with the good!

Merrill Gardens at Rancho Cucamonga is a wonderful place for seniors to enjoy their golden years…read more Their staff is very friendly and the location is close to stores and places to eat. The apartments are very spacious with balconies and some with beautiful mountain views.

This property is absolute STUNNING! The staff, amenities and activities are exceptional. Deborah…read moreand Suzette were professional, friendly and knowledgeable. Overall a great senior community in the Rancho Cucamonga area.

I would like to offer my assessment of Sunrise Senior Living here in Riverside. I speak with a good…read moreamount of experience since over the years Sunrise has provided care to, not one, not two, but three of my family members: father, mother and sister. The first was my father, who was admitted shortly after suffering a TIA. When Amy came out to the skilled nursing facility where he was recovering to interview him, he was understandably apprehensive but her professional presentation helped calm his fears. The registration and orientation process with Mary went smoothly and all our questions were addressed clearly. On his arrival at Sunrise, he was greeted at the door by three of the most compassionate caregivers you could imagine, and they patiently helped my father transition to his new accommodations. Throughout his stay, approximately one year till his passing, he was always afforded the attention he needed. I recall on one occasion when he needed a meeting with a couple of his old business associates, Sunrise reserved a private room for their use, complete with refreshments. It was a small gesture of respect but one that was appreciated. The scheduled physical activities sessions were great and my participation was encouraged. On the night my father suddenly took a turn for the worse and was taken to the hospital for the last time, the staff on duty helped me through the decision to call 911. In the case of my mother, she actually had two stays, once when she was recovering from a broken wrist after a fall at home and secondly when she was recovering from two shattered legs suffered due to negligence at, of all places, a skilled nursing facility here in Riverside, from which she never recovered. During her relatively short stay till her passing, Sunrise provided the upgraded level of care she required. In the case of my sister, she too was admitted to Sunrise, around the same time as my mother, for her own health issues which resulted in her passing 14 months after her mother. In fact, for a while, Sunrise accommodated both mother and sister in the same room at my request. The nurses on site always afforded my sister with an extra level of care, especially since she suffered from Multiple Sclerosis and other comorbidities. As with my parents, they were always available to me for consultations and recommendations. In addition, since my sister had frequent need of off-site medical appointments, the caregivers were always ready to aid in her preparation prior to her transport. Many of the same caregivers, nurses and staff who had worked with my father during his stay and were still there a few years later and so felt a certain special bond with my mother and sister as well. To this day I still maintain contact with some of them. The staff at Sunrise had always provided exemplary support for my family at critical times for which I am forever grateful. It's hard to imagine how I could have managed without them.

On the whole, I have found Sunrise to be excellent for a friend who has been there for almost two…read moreyears, but I have never needed them before--and that is where Sunrise falls short. My friend recently went to the hospital. I received a call from the Case Worker from Kaiser who said she had tried twice to call Sunrise but the phone just rang and rang. She asked me if the number was correct. I checked my phone, and it was. This morning I had to call Sunrise myself. The phone rang about 15 times and no one answered. I called back a few minutes later, and Mary answered. I complained that no one had answered the phone, and she said she had just arrived for her workday. I asked who answered the phone when she wasn't there since the website says that Sunrise is available 24 hours per day. She didn't know. I would give Sunrise a one star for this egregious practice. I only haven't because of the good things it does.

The staff has been overwhelmingly amazing. They have been so patient with my mom. I love how they…read moreplan a lot of different activities for the residents and family members

Horrible. that's all I can say. staff is horrible from the care staff to the med techs.read more

Brookdale Loma Linda 25585 Van Leuven Street…read moreLoma Linda CA 92354 909-953-8979 Kenny Wilber Sales Manager Re: Jeannie our family member who is losing her sight sadly. Let me start by saying what a special young man he is. Moving a family member, even a willing one, into assisted living, or any senior living facility, is fraught with emotion. The sadness of Your family member may mourn the loss of their independence and/or the home they are so accustomed to. They could be scared about aging, making new friends, finding their way in a new place. Many fears, I am sure. Well... Kenny made Jeannie feel confident about meeting new friends and fitting in. The staff seemed amazing and compassionate. Kenny walked Jeannie throughout the beautiful complex. Really explained in detail how everything works. Very nice. He also sat with us for at least an hour with answers to more specific personal preferences and inquiries. Never rushed us or acted put out. He has a really calming way about him and I really think he saved our family so much angst and worry. He sat there and listened to every question and had very informative answers. I would recommend Brookdale to anyone, heck everyone! Kenny is just a real asset to Brookdale Corp. Maybe that is why he has been there something like 17 years. He does not look nearly old enough. Long story short THANK YOU, KENNY WILBER!! PS: By the time we drove back to Norco, after viewing two other two facilities, Aunt Jeannie had already called and secured her forever home at Brookdale. So..... we will be seeing you soon. Just so you will know who this is.... I will give you 2 clues: 1. Ryan Seacrest 2. Toilet paper Thanks again! God Bless

Visited my dear friend and I stayed for lunch. Although I'm not a fan of homes such as this I can…read moresay it meets the needs it was created for. Their meals could be more appealing with taste even with the various nutritional needs. The lobby was filled with residences that seemed to be relaxing while waiting for lunch. My beautiful dear friend was very pleased with her physical therapy. So I'm happy when I see her smile.

These apartments are in a shady area of SB. They are no…read morelonger a full service senior living/care facility. They are only senior apartments. So don't be fooled by the pics. They don't have meals here or many activities. The only activities they have are volunteers that come out. Mostly Jehovah's Witness bible study and sometimes bingo. They don't have many of the amenities that they advertise and the ones they do have you have to pay for. Like wifi, parking spot, cable, & laundry. All are extra $$$$$ The rent is super expensive especially for this area of SB and all the apartments are cockroach infested. It's really sad because these seniors deserve better! So beware that you aren't fooled by the pics and their website.

We recently moved my grandma into Leisure Pointe and it is absolutely the nicest senior community…read moreI've ever seen. We were put in an incredibly difficult situation because she was in a rehabilitation facility and her home has fallen into such disrepair that it is unlivable. The rehab facility only gave us 3 days notice to get her moved and the staff at Leisure Pointe made our search a very short one. Their residents are incredibly friendly and will let you know immediately what a great place it is. The room rates are VERY reasonable and include utilities, meals, housekeeping and tv. There are multiple activities every single day and movies downstairs every night. The food is delicious, I can vouch for it as I came and had lunch with my grandma before we moved her in. There is also a library and beauty salon on the premises. Overall the strong community atmosphere is what sold me though. My grandma has been a very social person her whole life, well composed, articulate, and surrounded by people. In the last few years it has broken my heart to see her sit alone in a dark house watching tv all day alone. She had been talking more and more about arrangements for when she passed away. Today when I saw her she was full of energy and life. She was talking about the people she was meeting and the tv was off. She didn't bring up funeral arrangements once. It's the happiest I've seen her in years. I'm so grateful to see her in a place that's not only closer to our home, but where she can be safe and surrounded by such positive, friendly people. I cannot thank the staff of Leisure Pointe enough for taking a very stressful time for us and helping us through it. For anyone looking for a community in the area I highly recommend you come and visit them.

I just moved my mother into this facility. Everyone here is so incredibly friendly and helpful…read more Administrator Nathanial made the move so easy for us. All of the staff we met today and on our initial tour seemed to all love their jobs. My mother's room even had a small, walk out balcony. I am very happy we found this assisted living.

This facility is a mess. We will be moving my mother in law from this facility as soon as we can…read more Not only has the rent continuously increased at a rapid rate over the last couple of years but now we're being told it will increase again in January because the new company is focusing on medi-cal qualifying residents because the state is willing to pay any price, leaving those who do no qualify to pay the higher prices or get out. I'd love to tell you how much the increase will be this time but after 7 calls, nobody can give us an answer. And that's just my first issue. My mother in law fell twice on October 31st and had to be transported to Kaiser. My husband and I had no clue any of this had happened until at 10:16pm when we received a call from the surgeon letting us know the surgery was a success. Nobody at the facility bothered to call us to let us know she was taken to the hospital around 9am. Shouldn't this be something that happens automatically? Or at least included with the level 1 care for $800 per month? Now, it's December and rent is due again and nobody has bothered to adjust for the $800 level 1 care my mother in law has not needed since she's been at a rehab center all month and still doesn't have a return date. How can you charge for something someone isn't using? Level 1 care includes medication management, not being used since the doctors at the rehab are doing this and housekeeping which is also not being done since she's not there. We also didn't appreciate my mother in laws bed (that she purchased with her own money) being thrown out because of a bed bug infestation of her roommate who has her own bedroom on the other side of the shared living room. It was replaced with a smaller bed from who knows where. The staff worker confirmed there were no bed bugs in her bed but he was still directed to remove her bed. I will say, my mother in law has had nothing but nice things to say about the floor staff. Clearly management is the problem. You can change your name and rebrand as many times as you want but at the end of the day this place will still be a mess.

My mom was at ICC for the past 4 years and they have been nothing but kind and caring to her…read more Living quarters is clean and organized, meals are prepared in the kitchen by staff members, I can always smell the home cooking when arriving before lunch or dinner to visit my mom. You can tell they all take their jobs seriously and really care about the residents, I never worried about leaving my mom here, I knew she was in good hands. My mom passed away in December of 2024, the staff was helpful with the arrangements and comforting as well, we will always be forever grateful to the team at ICC, they are true everyday heroes that need more recognition for what they do.

We recently visited the facilities... The staff is so friendly; the grounds and the buildings were…read morewell-kept... inside was very clean...

Had a great time at the brunch with my father in law food was great staff was engaging and…read moreattentive great atmosphere and activities. Looking forward to a great relationship with the cottages team!!!

Amazing as always! Staff are amazing, food was great, and the hospitality was excellent. They take…read moresuch good care of my grandma! She did have one wish for the events, though: please turn the music down a lot. It makes it difficult for already hard of hearing residents to hear their family members. Thanks so much for all you do, team!!!