Iam a returning costumer after 3 years, the process again was quick and easy.The girls were really…read morenice and flexible when obtaining my info and required documents.

Rosalba was amazing easy and fast to get you loan no problem nice person and patience to assist…read moregives this place 10/10 for payday loan.

The year was 2025 and I was feeling finer than 20 mother flowering dimes. Just kidding. I called…read moreand asked if they were able to cash a settlement check that I had received because I was disrespected at Walmart. A class action one so I thought this place was going to be packed because everybody gets disrespected at Walmart, you feel me? Anyway, they close around 8:00 p.m. if I remember correctly. I called at 7:30 or so and asked if they would be able to help me out with my big baller check. They said sure and asked how much it was. That's when I got nervous. A lot of people and or check cashing spots aren't used to people that handle this amount of money like myself. I let her know that it was about $21 and change and she said oh okay yeah come on in. The relief I felt was similar to the time I left the Jerry Springer show studio after finding out that the baby was my best friends instead of mine. That is probably one of the best moments of my life. Anyway, going back to the phone call. I was greeted with the angelic welcoming warm voice of a young lady named Maria. She told me her name and I thought it was talking to Aaliyah. She really rocked the boat when she told me that the check amount wasn't anything but a number I'm just kidding none of that happened but she was very professional and welcoming over the phone. So I showed up 45 seconds later drunk as hell jk again but yeah it was the smoothest a check cashing transaction has ever went. She was fast friendly and professional. I would say more but I'll just say that the customer service was exceptional. Maria was the best and she's a dodger fan so extra brownie points for her. I love you, Maria!

Maria and Karyna were very helpful, friendly and professional. They were very knowledgeable and…read moreanswered any questions I had. I will definitely be returning, thank you ladies for helping me!

I visited this establishment yesterday for the final time. Recently, I closed an account at a bank…read moresituated near this location. I received a cashier's check from the bank for the remaining balance in my account, which was slightly over a thousand dollars. The young woman at the counter manually verified the check, processed it through a machine, and claimed to have contacted the bank for verification. After a 20-minute wait, she was seated, staring at the check. As a Black man, I am conscious of the biases associated with my skin color, so I strive to be exceptionally understanding. However, after waiting for 20 minutes without any resolution, I requested the check back, to which the lady responded with an attitude, saying, "here." There was no apology or indication of concern for the prolonged wait. Despite my frustration, I proceeded across the street and cashed the check at the bank where I had closed my account. I advise against visiting this place, as their revenue appears to stem from the exorbitantly priced electronic products they allow customers to finance. Save your time and seek alternatives elsewhere.

Horrible location. No A/C in office with only 1 employee at the their station. Especially on a…read moreFriday there should be more than 1 peron until closing. The process is time consuming for every customer, which makes everyone else impatient and upset. The A/C need to be fixed and there needs to be more employees. Never go to this location if you can help it.

Thank you Patricia for following up on my yelp Review from my so so experience from 8/15. I'm glad…read morethat Noemy the teller will receive acknowledgement for managing a long line and that you value my suggestions for making the customer experience better in the future. I appreciate your and the teams efforts.

I remember Rodrigo Estrada from my previous experiences at this branch. He was always professional,…read morerespectful, and made sure members were taken care of. I haven't seen him at this location recently, and the difference in service is noticeable. Southland needs to seriously address what's happening at the Downey branch.

First-time visitor to this ATM…read more This was one of the quickest working ATMs I have ever used. I made a withdrawal from one account and deposited it into a separate credit union account in less than 45 seconds. Conveniently located just off of very busy Whittier Blvd. Sorry, no pictures, as I do not take them in or around financial institutions.

Every time I call or go in, I always have a great experience. Whether I needed help finding a car,…read morewanted to switch over payments or just needed help in anyway, the staff here are always kind and helpful. I am so glad I switched over to this bank and I will recommend them to anyone with ears that will listen to me.

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I was looking for a loan i search online and found this place. I call just to ask for simple…read morequestion the lady put me on hold for 15min i was hearing all her conversations with the customers and seems she forgot i was on the phone. Since i was in the area i decided to stop by The Lady by the Name "GABRILA" that's what she said was her name was outside cleaning and i was still on the phone on hold. I walk in and told her that she had me on hold and show her that phone. She said she had alot of people to help but she forgot about me smh. I also told her that i would put this on yelp since they had a big sign on the window. Im very disappointed of the type of service this place provides to the Customers. I definitely don't recommend a place that will waist peoples time with no care in the world.

We got a quick loan to catch up on some bills during covid! The customer service was on point! We…read morehad the pleasure to speak to Fernando. This guy needs to win the patient award!! Between my husband and I, three way call this guy took time to help us submit via online every document needed. He was informative, and super helpful, and friendly! Good customer service This company makes it easy to get a small loan. And has great payment options.

I am very please and surprise that customer service has improve tremendously . Casandra helped us…read moreand was very polite. Had a great personality and very friendly she's a keeper. That's what a lot of places need people just like her.

I was extremely pleased and happy with my experience when I acquired my auto loan 4 years ago…read more Since then, not one time have I missed a payment or been late. Was laid off 7 months go and today I made the humbling decision to inquire on a skip a pay option. Aside from having a perfect payment history I was declined due to my FICO score being under the threshold and nothing could be done beyond that, It was communicated that paying late would be a path, which would effect my credit score. Needless to say I'm deeply disappointed that in a time of need my credit union failed to support.

I went in this office twice and wasn't welcoming. Back in my…read moredays as a banker we were to stand & welcome all customers and introduce ourselves. P.S. it seemed as if "we" were interrupting their social media time.

George and his staff are always there incase I run into a financial emergency and the best part…read moreit's all done thru ACH DEPOSIT And you can also repay back that way to avoid late payments. If you're ever in need or in the area give them a try I personally avoid other payday stores since I feel most comfortable with BCY FINANCIAL

Special Thanks to the East Los Angeles Region site office for their outstanding service... Truly…read moreVIP class service The staff is professional, curious, friendly, and they go the extra mile for customers ... Customer Satisfaction indeed ! In reference to Ms Marisol Zapata (Sr Loan Manager) ELA branch office Thank you for your valuable service and client satisfaction ! Valued Customer since 2016 Best Regards, Enrique Ramirez