I was extremely pleased and happy with my experience when I acquired my auto loan 4 years ago. Since then, not one time have I missed a payment or been late. Was laid off 7 months go and today I made the humbling decision to inquire on a skip a pay option. Aside from having a perfect payment history I was declined due to my FICO score being under the threshold and nothing could be done beyond that, It was communicated that paying late would be a path, which would effect my credit score. Needless to say I'm deeply disappointed that in a time of need my credit union failed to support. read more

I went in this office twice and wasn't welcoming. Back in my days as a banker we were to stand & welcome all customers and introduce ourselves. P.S. it seemed as if "we" were interrupting their social media time. read more

it was 2 weeks and I couldn't get a return call from anyone. The answering service were always the only persons to respond to my calls. I decided to drive to the Downey Branch where there were 2 employees with no customers sitting there. They told me that they never received any messages and they couldn't help me with removing them as lien holders from my vehicles title. USELESS. read more

Great interest rates. HORRIBLE customer service. Unresponsive managers. Two stars ONLY because of the interest rate I have.

Unfortunately many things have changed in this credit union. Stop doing business with this credit union. Don't trust them here. Take your business elsewhere. They will not take care of the members and of keep your money. The staff is clearly non competent and have attitude when trying to solve any issues despite having all proof. Specially that representative from card services named Linda. She's definitely condescending and needs retraining on customer service and how to deal with people. Despite having all proof and clearly proving to her on a conference call she still chose to be rude and disrespectful. read more

I just got my issue fixed with Sergio, oh my goodness he was a sweetheart, he was very patient and understanding with my situation. Though I got deined once (which is ok!) I got a call back from him and he helped me get approved with my situation, thank u so much again Sergio ​ read more

At one point this was a very good credit union, however as of lately their customer service has tanked along side their integrity. They rolled in products into my loan and attempted to cover it up with the rate. I vented my concerns and didn't get far. Stay Away from this credit union. read more

We have been with FPCU for about ten years, as of recently they have fallen badly. You cannot get an actual employee to answer questions. They messed up an auto pay that we had set up with them that worked fine for the last 2 years until this month. We want an answer to what happened but they won't respond. We are pulling everything to Universal City Studios credit union. Stay away. read more

My loan process was easy and fast . I also got the perfect interest rate Thanks again!!! Southland!! read more

They should be called Scam Credit Union. Thank goodness I had so many problems just trying to open an account that I didn't. I can't believe they are actually a legitimate business. I tried to open an account online. I got all the way through the info, and the last page kept giving me an error message. It said I needed to update my browser, which I did. Still no luck. I tried different browsers, used my phone, and called customer service, who told me there were no problems reported with their system. She had to have another department call me back, and they said there is a system issue that has lasted a long time and won't be fixed because it's not a problem for everyone (I won't say how long it took me to go round and round to get all this). While talking to this guy, there were long pauses like he was doing something else at the same time and not answering. He eventually sent me a text with the paper form to open an account (even though he could see I had already entered all the info online multiple times). I couldn't do anything with the form or the link, like forwarding it to my email. By then, I was an hour into this madness and had to take my dog out. I asked him to just email me the link. He told me he couldn't email the form because it wasn't secure--it's a BLANK form. Turns out, it's a form on their website that's publicly accessible. Further, I have an address that often appears as a business address even though it's not, so I had also called to make sure there were no issues with that. He was going to check on that and call me the next day. He did actually call me at our scheduled time and asked if I had filled out the application. Well, no, because you were checking on the address issue, so it made no sense to keep going, as we discussed (and it would take no significant time for me to do it). He had told me the previous day that he would set up a video call verification appointment for me, where I would upload the paper application to a secure location during the call. Today, he said I could email it. I asked if it was a secured process because I don't have email encryption and why it was different than what he told me the day before. Then, he went on this long tangent about how I was wasting his time and told me I was lucky he was even calling me back. There is something very wrong with this place. I wouldn't be surprised if these people sell your private information. I've wasted 2 hours of my life on this for nothing. Save yourself. read more

This has to be the worst bank credit union ever. For whatever my digital log on to view my account is restricted. I called the number had to wait 7 minutes before I could speak to someone and then she tells me she can take a message and someone will call me tomorrow!! What the heck?? I am going to close this account and put my money with Amex savings Thanks for nothing Financial Partners read more

I was very happy to open a 7 month CD in Downey. It is true that the $5,000 CD cost $5,100 because I was required to open both a checking account and a savings account ($25 & $25). The banker, Efre Figueroa, was very nice and reassured me that there would be no account maintenance fees and absolutely no account termination fees when in 7 months later, at the CD at maturity, I withdraw all my money. I was very happy, until a few hours later, my phone started to alarm me and I received a series of alarming emails that my credit score had dropped. Efre forgot to mention that even though I don't take out a loan from them and I will never ask for a loan from them, my credit score will definitely be lowered by 4 points, only, because I invest in their bank. I'm so disappointed!!!! Now, I'm even not sure that I will get back my money in 7 months later. DO NOT INVEST IN FINANCIAL PARTNERS CREDIT UNION, even if they offer good APY. read more

Have been trying to get access to my online account for over 2 months. Would very much like to pay my bill, kinda tired of going to the bank to get a money order and send it in the mail when I should be able to just do it online, but you want fix it. read more

I had been banking with them for over 20 years. Believe it or not, they used to be a very good credit union. But now they can't process an incoming wire transfer (that I'd been doing for years), won't let me know that it is rejected, and give me different reasons for the rejection when calling them. Frustrated beyond belief, I risk bouncing payments made, and am looking to bank elsewhere. UPDATE: Appreciate that the credit union reached out to me after the original one-star review. I continued to submit wire transfer until it went through. Still disappointed that credit union couldn't process (twice) a simple incoming wire that we had been making for years. read more

Good business. I didn't have any problems. Just one thing: It is very time consuming to reach them by phone. I recommend you visit them in person, get the manager's business card and direct number and you will be good to go if you have any questions in the future. Direct phone number will answer you. read more

I was unable to get my New Debit/ATM Card activated by phone on Saturday, the recording said I needed to contact my Branch for assistance. I placed a call at 8:45am, left my number and got a call back from Rachel. After Rachel asked me 5 different Security questions, she placed me on hold, then came back online and said she wasn't able to help me, to "call back on Monday". I asked if I was speaking with a Financial Partners employee or a 3rd party phone center, she said she was Financial Partners and she was assisting Financial Partners with calls. Ten plus minutes wasted with Rachel. I waited till after 9 am, called 800 950-7328 again, spoke with Jacqueline who was able to quickly assist me with getting my card working. So, I didn't have to wait until Monday as Rachel had stated. Financial Partners outside phone service needs better training. Thanks for your help Jacqueline. read more

I applied for a loan which I am qualified for. Diana (employee) put the wrong reason on my application without verifying with me what she was putting on my application. I was told I was denied because of the reason she wrote on my application. I escalated this and spoke to a manager to have it re-submitted. It was again denied due to the original reason wrote on my application. I escalated the negligence of the employee, Diana, for incorrectly putting down a reason on my application that I did not agree to. They are doing nothing to reprimand the employee and do not see anything wrong with this. The "manager" told me he wouldn't do anything. Horrible customer service and experience all around. I would not recommend this credit union at all. read more

I came in about a month ago to inquire about an account with the credit union. I never had a credit union account before so I wanted to get more info. I was helped by Christine and Monica and both were very helpful, knowledgeable and very friendly. They answered all my questions, and made me feel very comfortable. I will be back to open the membership with Christine at this credit union. If you're in the area ask for her help. Christine was professional and personable. read more

The overhead that is probably why they have this type of set up at this bank. Not your ordinary type of banking as we walk into normal looking bank. Not impressed read more

Down to earth honest helping and very caring‼ New member will let you know in a couple more minutes so far excellent... And I get paid a week before everybody else‼ read more

Im very disappointed at this credit union. Exactly a year ago today i got a car loan. Last month i went to the DMV to pay for my tags, i was told that my car was not registered under my name and it was still under the previous owners name. Apparently, the bank did not register the Vehicle under my name and they are not legally the lien holder. I contacted the bank and someone called me back and said they would work on this matter. Its been over a month now and i still have not heard back. I called last week and asked to speak with a manager, and i still have not received a call back. read more

Wonderful and fast opening new credit union account for the wife. Lady explained everything and answered every question we had

I enjoy banking with Financial Partners. Service is always superb, no lines, wide variety of banking options. They know home loans (classes offered as well :)! read more

They stole my money through fees and closed my account without contacting me or making a good faith effort to let me know they're moving to do so. Not a trustworthy institution. Bank somewhere else. Bad business practices and the customer service dept is in on the hustle. Be careful putting money in this bank or taking a loan from them. They do not have your best interest in mind. read more

The service here is great. I love how you come here and they're into your needs. I'll come here til it closes! read more

I always had a bank called Chase. I did not know anything about how banks work and anything about Terms and so on. Monica was the person who has gone above and beyond for me since I first went in to see what they were about. She helped me in so many ways, in knowledge and in my money. She is always there for me when I need her and does not ever reject me but instead goes above and beyond. Now because of her I have received very great deals and all my banking is with them now. I took the time to do this because she deserves to be acknowledged for this. Thanks Very Much. Keep it up Monica!!!!!! Jose read more

Update: they called me and were able to make an effort with my request. The people that helped me were nice and very efficient. Thank you.

Very friendly staff and members in the credit union. Worked with them to find me a great rate on a vehicle loan. Monica and her team are great and always friendly when I come in. read more

Careful signing up with this people they will overcharge your account with any excuse plus I'll be a huge amount...that's a scam Pick someone else Even if you have insurance they ll add a full coverage on their own but if you want to filed a claim theyll reply is not an insurance that ll be to satisfy the loan.. WTF ....theyll charge for an insurance without providing insurance plus theyll back day months prior like they did cover months they didn't. .its a fucking rip off You will loose a lot of money with this people probably is their way to make or get back your call savings with them read more

I have been hunting for a credit union since June 2017. I originally applied to Southland in July 2017, however my account wasnt finalized until August 2017. Im not sure why the process took a month. Once my account was open, i immediately applied for an autoloan. Southland only contacted 2 times from the point my loan was approved in Aug 2017 and until the loan offer expired in Sept 2017. I said enough is enough and found Financial Partners. I walked into Financial Partners on Sept 23rd at 11am, and by 1pm I had my account open and my auto loan was preapproved. Walter Escobar and Monica Miranda were incredibly helpful and made the account opening and autoloan procress EASY AS PIE. I love love love Walter. I am officially converted from big bank to Financial Partners and couldnt be happier. Thank you to the team in Downey! Your work is much appreciated. Im telling everyone to be a member. read more

I really like this location they are always super helpful when I need something or I have a question regarding their services. Monica is on top of the game all the time explaining what I need to know about my banking at this branch she goes the extra mile to make my experience really nice. Even the employees that help me thru the ATM inside are really capable and well trained to do their Job. I glad to be part of FPCU. I can say this branch has an amazing team . Christine is amazing too. read more

Always a great experience at this branch. Quick and efficient. Didn't have a lot of experience dealing with credit unions before meeting with Monica at the branch. She was so knowledgeable and helpful. She helped guide me in the right direction and I'm happy to say I am on the right track to reaching some financial goals she helped me set. Looking forward to continue doing business with her and FPCU. read more

Worst car loan experience ever had/going thru. Car payment changes often for reasons new charges added to payment without notice to why until charged. Should have never came to this credit union as they try to bury you read more

I paid off my car loan. They have now added another $1000 to my balance for no reason and continue to take the money out of my bank account. This is illegal and they should be held liable. Financial partners credit union are crooks and thieves. They still haven't sent me the title to my car either. Do not do business with them. You will be making payments on the loan for the rest of your life. Criminal enterprise running over there. read more

Came into the branch today and was helped by Christine! She helped my fiancé and I create a joint account. She's fast and very informative on products and services FPCU offers! Thank you Christine! read more

Love coming to Financial Partners Credit Union. Great customers service and wonderful staff! Alway a pleasure to come in and being helped by Walter & Christine! read more

I applied for a loan online. They responded back to me the next day and said I was approved! The loan was for $15,000 to pay off some dental expenses. I was so surprised that they got back to me the very next day The lady I spoke with on the phone was so nice and cordial that we laughed the whole time through the conversation! I didn't think my credit was that good after the problems I've had in the past with my credit. I am very happy with my experience at financial partners! I've had a checking count there since 2007 and I remain to be a customer for life! read more

HORRIBLE! I have been with FPCU since 1991 and I'm about to give up. They keep charging me a fee because they can't figure out how to stop the fee since I moved. Every month I have to contact them to take it away. Each time they tell me it's resolved, you should not have it again. Maybe they will finally get rid of it now that I'm blasting them on social media!!! Maybe. Sad to close my account but I'm tired of this ritual. read more

I came here and Christine helps me. If you need a simple and good person to help you out. Ask for her. I am happy.

This bank makes me feel like family...... I love their customer service. I will definitely recommend this bank to my family and friends. Thank you Monica , Christine and Walter for your service. I enjoy banking with them. read more