Service: New toilet Installation…read more Marc was a kind person and professional. I think he did a fabulous job on the install. My review is more so regarding the overall experience of 2 different scenarios with the company. Me and my family have been a client for years. Service Pros was my go to company of choice and I had an excellent experience with Juan. However, my experience after was not one I would like to experience again. 1) The plumber that came prior to March on 10/14 asked if I was the homeowner (I would think after being a client for many years, this was not a question. 2) I was quoted a "what I feel like" was a very high price for install of a new toilet and replacement (faucet) in my upstairs bathroom. First quote was 1,700 and then he later said the job could be done for 1189.00. I declined to go with replacement of the faucet and said I would just get a new toilet myself for install. 3) I called to ask for a quote to install my new toilet and was told it would be 689.00 4) When Marc arrived (very kind and professional), he had a new toilet with him which leads me to believe that the 689 was inclusive of the new toilet he brought with him. 5) When I asked if the cost to install the toilet I purchased from Lowes would still be 689.00 he said yes. 6) I called the office to ask and stated the price should not be the same as it clearly included a new toilet that I did not purchase. I purchased my own from Lowes. 7) The lady said she would have the plumber call the supervisor to ask what was the cost just for labor. 8) After the work was done, I asked what was the cost for labor and I was told since I had a premium toilet the install would be $589 for installation. :-( Only 100 bucks off the initial costs which tells me that the toilet bought by service pros was only 100 or less than or they were making up numbers. I still never got the cost for just labor. I recently retired from Corp America after 26 years and do not have the funds to waste or to be overcharged, especially being I have been a customer for years. I will no longer be a customer of Service Pros. My suggestions is, if you do use them - ask for Juan!

Service Pro came to our home today due to a clogged main line. When I spoke with the office I was…read moretold that the estimate would be free. When the service person arrived he said the charge was $431. He said he couldn't give a quote without running a camera down and couldn't with a backed up drain and yet the office knew that the drain was backed up. Really disappointed in the deception of that scheduling quote.

Advanced Trenchless responded quickly to our request for help on a complicated sewer lateral…read moreproject. Jordan was great at diagnosing our current situation and explaining the work that needed to be done. We'd happily recommend them for big or small sewer lateral jobs.

Nadeem Shah from Advanced Trenchless came out for a service call to help with clogged toilets and…read moreshower drains today. The company installed (pipeburst) our main line from house to street and couple years ago and I trusted the company to be fair and reasonable. They once again proved me 100% accurate as Nadeem was prompt, polite, helpful and efficient. I would highly recommend Advanced Trenchless for sewer or plumbing issue support! They are the best!

Left a voicemail with my location. Received a quick courtesy call back by the owner letting me know…read moreI was out of range, however was nice enough to let me know a ball park price of what I should expect from other contractors. Seems like a great contractor!

My water heater stopped working on Friday. I called two 24 hour plumbing companies Friday night…read more On Saturday morning before 8am I called the two companies again and three other 24 hour plumbing companies. Of the five companies I called only Tom from Grizzly Bear Plumbing called me back on Saturday (20 minutes after I called his company). Two of the other companies called back on Monday. Two never called me back. I ended up resolving the water heater issue but if I ever have a problem again, Grizzly Bear Plumbing will be the first company I call.

We had three plumbers check our toilet effluent line, which connected with the shower, as it would…read morebackup at times. The first ran a rooter, which he said located a break in the line outside the house in the yard where it didn't make sense -- but he was right. We had another come to scope the line but he didn't bring a scope and thought it just needed to be rooted with a more industrial device. After that failed, we tried to get it scoped but again the person did not show up. Then I contacted Trenchless, which located the break by scope at around the same place the first guy located it. However, it turned out the previous home owners had the line plumbed into a dead line that was capped and not on the city inspector's records. Trenchless then replumbed it to the right line and we've been good so far.

Woke up one day and the toilets and shower was backed up. Called my plumber and he snaked the line…read moreand it backed up again the next day. He came back and charged me again and snaked it again. Called another company and they recommended replacing the main sewer pipe. I started getting estimates from other plumbing companies. Trenchless Solutions gave me a bid 25% less than 5 other companies. Trenchless Solutions pulled permits and completed the job in one day. If you want to save money and time just call Trenchless Solutions. Trenchless Solutions is the best sewer replacement company in contra costa

Same-day response, 09:30 AM actually, to our clogged waste line. They snaked it and got us flowing…read moreagain fast. Very reasonably priced. Nice guys too. This was the second time that we've used them. (We have a drain line trouble spot.) Will use again.

Months after Hugo took care of my hot water heater I was having fun with a Sawz-all on some…read moresprinkler pipes while digging a hole for a tree....hit the sprinkler main, a fountain sprang forth and I thought I made an expensive mistake.... Hugo promptly called me back and told me how to fix it, it's simple.....just an example of how customer-service minded he is

I had tech Chris come out and completely rebuild an older Toto toilet. Chris pulled the toilet and…read moreredid the wax seal, replaced both drain and fill valve assemblies, installed a new handle, and tested to get everything perfect. It is now a brand new toilet again, and I'm worry free for years to come. Echo was easy to schedule and work with; great company!

I am impressed. Echo saved us money and they did a better job on our newly purchased home. We had…read moreabout 6 contractors out to the property. They all looked at our home buyer inspection report and quoted us for a full master bath replacement. None of them went under the house to double check the report. Sahy from Echo came out and went under the house and actually had us run the water to find leaks. He found two small leaks and some additional repairs and he figured out that the inspection report totally misdiagnosed the issue. Everyone else was wrong because they didn't want to do what Sahy enthusiastically did. Sahy showed us videos of the issues and we were able to fix exactly what was wrong rather than deal with everyone else's 'worst case scenario' of having to redo the entire master bathroom. Sahy is a great communicator and loves his job and it shows.

I'm so thankful I found Plumbing Geeks. After calling three other plumbers who weren't available…read morefor several days, I needed help ASAP for an external pipe leak that had clearly been going on for a while. When I called, I believe it was Mark who answered the phone right away and assured me someone would be there first thing in the morning. Michael actually arrived even earlier than expected, which was a huge relief. He provided a very reasonable quote and got started immediately. The entire process was smooth and stress-free--it was truly effortless working with Plumbing Geeks. While I hope I don't have any more leaks in the future, they will absolutely be the first company I call if I do.

Outstanding. Say no more. Brian was professional and efficient. Price was in line with others…read more Response was quick and communication was excellent.

Had a leak from bathtub drain into the crawl space. Jorge came out on a Saturday morning and fixed…read morethe issue in under an hour, all without charging any kind of emergency fee, and at a reasonable rate. Considering that another company came out Friday morning and quoted me 3x what Platinum Plumbing charged, Jorge did great and was honest and fast! Also provided a great referral for a separate issue I had. Thank you

Saturday, 7/19/2025, I want to thank Plumber Jorge for…read morerepairing the cold water line under my Bay Area home that I could not repair because the location of the break was difficult for me. Jorge remained professional when he informed me the cost on Friday at the house. Platinum outbid 3 other plumbing companies and Jorge showed up on time. Platinum BEST in the WEST !!