We came to this office through their wonderful partnership with my kids' sports teams, where each…read moreof them are receiving a custom mouth guard in their team colors and name. What an amazing touch! From the moment we walked in, we were blown away by how clean, bright, and welcoming the office felt. The décor is cheerful, and the entire staff -- from the front desk to the providers -- is incredibly friendly and professional. I would highly recommend this office to anyone beginning their orthodontic journey. My kids actually begged me to switch them here after their visit -- the prize wheel and candy wall definitely caught their attention! If we hadn't already completed payments with our current orthodontist, we would have made the change without hesitation. Beyond the fun atmosphere, I was especially impressed by how informative and well-equipped the team is. They provided very thorough explanations and instructions, and it was clear they truly know their craft. An outstanding experience all around!

I will say this a thousand times -- if you're looking for an orthodontist, look no further than…read moreManzella Orthodontics. They are truly the best. From the moment you walk in, you feel at home. The staff is welcoming, professional, and they do amazing work at an affordable price. My daughter recently needed a new set of retainers. When we went to pick them up, there was a small mishap and they didn't fit. Mistakes happen -- it's not the end of the world -- but what matters is how a business handles it. Dr. Manzella felt so bad that he didn't even count the retainers under our warranty and gave them to us completely free. On top of that, he included a whitening kit as well. I'm so happy we found Dr. Manzella. He gave my daughter her confidence back and a beautiful smile she can truly be proud of. That kind of care goes beyond orthodontics -- it changes how a child sees themselves. If that doesn't say exceptional service, I don't know what does. Thank you for always going above and beyond to make things right. We truly appreciate you!

Dr. Kohout and staff are wonderful. I can hear my kids laughing from the waiting room as staff and…read moreDr. Kohout interact with them. Dr. Kohout has a lot of experience in orthodontics and it shows how much he and the staff care about their patients experience. I couldn't recommend Dr. Kohout enough for orthodontic work with your children or even yourself.

Dr. Kohout is very rude and disrespectful to parents. Even after the braces are off, they expect…read moreyou to keep coming back, so they can keep billing your insurance. When you don't come back, you get attitude. Do not recommend this office at all. Doesn't even deserve one star...

Update to original review posted on April 10, 2025 re: complimentary consultation…read more Previously, a review was left expressing concerns about a consultation fee. The office, particularly Dr. Tyska addressed the situation. Consultations are complimentary, and the fee was promptly refunded. Dr. Tyska and his assistant Kristen showed genuine concern and listened to feedback, demonstrating a commitment to patient care. The professionalism and dedication to resolving the issue were impressive. My daughter will soon be getting here braces with Dr. Tyska. This recent experience shows me that patient satisfaction is prioritized and that the office is committed to resolving issues.

So disappointed with this business. Buyer beware when it comes to "complimentary" consultation for…read moreorthodontics. The 2 stars is because we once had a great experience 5 years ago. But recently, I had such an unfortunate interchange with their office manager and staff. I called to book an appointment for my daughter to get a quote on another round of braces (she never wore her retainers and teeth shifted back). The front desk told me there would be a fee for return clients but not for new clients. That didn't make sense to me so I said no thank you. I already received a complimentary consultation elsewhere with a quote. And they did NOT charge me. The front desk told me she would have someone call me back. Sure. I got a call back and told the same thing. Ok. Then I proceeded to cancel my appointment. The office (wish I remembered her name), said she would ask the doctors and call me back (again). Days later I received a call and told there would be no fee. Great. My husband brought my daughter yesterday and sure enough, I am charged $85.00. Called and spoke to the office manager. She handled it very poorly, and kept explaining that they did a lot of "extra's" and that the $85 was actually a great deal. The thing is, I didn't ask for any extra's. I just wanted to know if I would be paying the same price for another round of braces and to see if I could get some kind of discount as a returning patient. This manager made a point to say that there was no record of my previous conservations and therefore, she would not do anything. I have worked for years in private practice - Manhattan - selling elective medical cosmetic procedures. I understand how this works. It is not about the money but about the practice keeping their word and honoring their commitment to the patient. I spoke to them 3x before our actual appointment and they still charged me. I am so disappointed with how they now run their business. Very sad indeed.

Without question this is the best Dental experience that I have had in my entire life. Starting…read morewith Janet at the desk and with Brittany and Iris. Dr. Noel was absolutely terrific. Adeline went through billing with me and it was a very simple process. I chose them because they were one of the few in the area that did sedation dentistry. The whole process was seamless and every time I go back I actually look forward to going to see everyone. They made me feel comfortable and at ease with every appointment and every step along the way... EXCELLENT!!!

My crown fell out after only 8 months. Another dentist told me the crown was bound to come out due…read moreto Dr. Noel not leaving enough of the real tooth underneath the crown and because of the metallic material used under the crown. It would never properly bond. I had to pay for a new crown. I reached out to Dr. Noel about this and after an initial reply, he's ignoring me. I shouldn't have to pay for something that would never last.

I am not a fan of dentists. Not one iota of my fiber instills in me the need to visit these…read morecreatures of torture every six months or so. I take my time. Every so often I get a sign that it;s time to visit usually in the form of tooth pain. Occurs once in about 10 to 20 years. Most recent sign. Filling fell out from 27 years ago. I know this for a fact because I was "with child" when I had my last filling. Hubby and daughter have been using this practice and they seem comfortable with it. I felt it necessary to address the issue at hand so here went, faulty tooth in tow. Before I get to the good part about coming here let me tell you what I can't do. BiteWing x-rays and apparently novacaine. They were cool with the x rays and just did panorama. The novacaine was to be used for numbing the tooth pre-filling. After four injections in various parts of my yap whereas my ear and forehead are numb, my lovely lady dentist tried and unsuccessfully could not do what she set out to. She prevailed and got me part of the way to normalcy with a temporary filling. She did indeed concede and suggested an oral surgeon for the remainder part of my procedure. I cannot tell you how long we, dentist, oral /dental hygenist and I, sat and waited for various injections to take effect. They did to a limited effect however not to what she had hoped to achieve. I have a referral to a group that will "knock me out" with an IV versus a crowbar, which is what I was kinda hoping for today. My tooth is a pain in the a$$. It's being difficult and to show it some non respect I am going to have it yanked! This is a very reasonable place and the tech's/DDS's are all kind and understanding. Seriously, all three aforementioned sat collectively discussing non related matters hoping that the various injections would work. The novocaine will never work for me however the kindness and understanding that I was shown today will last a lifetime.

Dr McCullough replaced my front two teeth with porcelain veneers and the work he did was so natural…read morelooking. I am very happened with the care and treatment with all the staff and Dr. John's work. Thank you! Karen King

I had a root canal treatment last month. After 2 weeks I started to have sharp pains again. I had…read moreto go to this dentist again. But didn't really feel like they are caring much. All I got was suggestion to get antibiotics and pain killers. I had been using pain killers for same tooth more than 2 weeks. Because treatment was already paid and if they need to fix a failure in their treatment wouldn't get extra pay. I feel like I wasted my time and insurance plan. This dentist is more interested in dental plans rather than customer dental problems. Hopefully my root cannal works out good because I don't want waste my time with this dentist again. I hope some people are really reading and paying attention to these reviews. My suggestion would be not to waste your money nor your time with this dentist. I sadly need to mentioned that I felt discrimination in this dental office.

I would normally give this place a 5 star review, however things have changed, like they always do…read morein time. All new faces. Both my children came here and have beautiful teeth. I've actually been a patient myself here and they've always taken care of me. But this time when the lingual wire behind my bottom teeth had broke and was tearing up my tongue ( talk about pain!) over the course of a few days and seeing their office is closed Friday, Saturday and Sunday, I promptly called Monday morning and left a message ( which I had to recall them because they never got back to me ) then to my dismay after explaining what I thought to be a rather sudden emergency, I was told they couldn't fit me in for another 10 DAYS !!! I was out of my mind crazy, especially since I've spent 12 years going there (4 years for each child and myself) and I know they usually have a morning window for emergencies. The woman who I was talking to made me feel like she was DOING ME A FAVOR by giving me an appointment 10 days from now. Made me feel like it wasn't an emergency, well, I beg to differ on that. Because it wasn't tearing up HER tongue. Finally after having to raise my blood pressure on this call, she was going to have to get back to me because she has to "move patients around". She did call me back about two hours later and was able to get me in the next morning. Egad!!! I guess if things like these change so does my rating. Hence 3 stars.

I'm not the patient, my sibling is. They have been here for the past year, where on multiple…read moreoccasions they have had them wait for 2+ hours past their appointment time. Usually i'm not one to complain about a business, especially during COVID-19 -- but today took the cake. When they usually have us wait for the time being, we're super accommodating to it, we get it. Today on the other hand, it has been brought to my attention that not only did they change my sibling's appointment time, but the receptionist also yelled at them. It's evidently shown that we're not the only one that has experienced this issue, as there is a lot of comments regarding lack of communication AND scheduling. They were scheduled to come in at 4:00PM, as confirmed via text reminder, coming in at 3:52PM, reception tells them their appointment is at 4:40PM. My sibling states that their appointment was scheduled at 4PM, with proof. After showing said proof, reception has them sit for AN HOUR before being shown. Hour passes by, they take them in for x-rays, then have them go back outside with no further instruction. My sibling is texting me freaking out because they don't know how they haven't been seen them for their appointment (for their braces). Another hour passes by, it's literally 6 now. KEEP IN MIND THEY CLOSE AT 6. They ask when they'll even be seen, reception tells them "you were called" and my sibling states "I was in x-ray" . reception REPEATS like it's supposed to make a difference and the other receptionist had to vouch for them that they were legitimately in x-rays when they called. Ultimately, my sibling waited 2ish hours just to get x-rays, not to be seen by anyone, and an interaction with a passive-aggressive receptionist. Such a lack of communication in this setting. Be warned.

Will be calling in the am. A male doctor named "doctor lee" was the absolute most rude doctor I've…read moreever come across in my 44 years. I hope no one has to ever deal with him. He should not be working with the public. His interaction alone with me makes me want to leave this group I've been at for years because of how awful he made me feel. After scanning reviews I see there are several complaints about him. I will definitely be mentioning this when I call in the morning. I will also be looking for a new practice since they seem to think it's ok for doctors to behave so disgustingly to their patients.

Unprofessional, botched work, and an absolute run-around.I had an appointment on 5/26 at the…read moreAmherst office with Dr. Zaman to remove and replace my composite veneer. Only after she removed my existing tooth material did she bother to check if she actually had a matching composite color in stock. She did not.She then struggled significantly to shape the new tooth to match my other front tooth, explicitly stating to me that she "is not used to doing square teeth." After three failed attempts in the chair, I left. Over the weekend, it became clear how badly she botched the job--I was left with a visible, uneven gap in the front of my mouth.When I called to reschedule and fix this, Dr. Zaman personally called me back and stated she would rather just issue me a full refund so I could go elsewhere. However, on the day of my rescheduled date, the office called me twice asking why I missed the appointment. The front desk had absolutely no record or knowledge of Dr. Zaman offering a refund.Nobody in this office knows what is going on. I am currently out $551, walking around with a botched front tooth, and being given the run-around by management. I want my $551 refunded immediately so I can pay a competent dentist to fix this mess. Avoid this location.