We had an issue with our very old propane heater and called CES…read more They sent a very knowledgeable, respectful, and friendly young man, Marco. Marco walked us through every step of the service he performed and was incredibly efficient. The next time we need service on our heater, we would request him by name. Outstanding!

From the owner: Since 1968, CES has been servicing customers throughout the Tri-State region of New York's Catskill…read moreMountains, Hudson Valley, Eastern Pennsylvania & Northern New Jersey with dependable propane gas, home heating fuel oil, kerosene, diesel fuel, bio-fuel deliveries and HVAC service & installations.

I had a question about my pricing and anticipated a call from the Kingston office. I found the…read morestaff extremely professional and courteous. I was told my account would be adjusted based on the amount of propane my home consumes. I have been using Suburban propane for four years and I am extremely satisfied with the care I was given especially being on a fixed income! Thank you Suburban.

Aaron H I have been with Suburban Propane for years and have…read morealways found they have acted professionally. I can always get them on the phone. They have taken care of any of my issues promptly and always worked with me financially. Customer representative Tina Murphy sat down with me and went over all concerns and billings for the coming year.

I have advocated as positive as I can for Bottini while not lowering my score for them, however…read moreyesterday this weekend was not necessary. As a customer I am on a fixed payment plan and locked in pricing, I agree to delivery on their schedule using their forecasting tool that tells them what my tank should read. It has never been accurate, in fact as of this weekend it was off by 25%. Now this is important as you get close to needing fuel. It they have me higher then I will run out if I trust their forecasting, but I can upgrade for $150 to a digital that they can monitor in real time. This has led me to have many conversations, especially when doing a contract. I make sure it is okay to call in a request and not go by fate of the oil gods. It is never an issue. They even have a spot in the app that you can do that for that reason. EVERY time, someone tells me I do not need a delivery. Every time, I have to call and explain - this is what my gauge reads. I know you service a huge client base. I am sending an awareness message as at times it can take a week or more to get on a delivery schedule. Oh, okay. Saturday, I was told my tank is not as low as I said. Excuse me? I'm looking at it. Well, what changed? Perhaps the 20 degree temperatures and single to teen overnight lows? The month prior we were 30/40 degree days and 20 overnights. Maybe I am using more hot water? Who cares. You don't need a delivery as you should only use 10 gallons a day. Well, if you need us to deliver this week or keep calling we can remove you from fixed pricing and terminate your contract. We cannot just add you to our delivery as emergent as there are people who need oil more! No one asked to be added to todays cycle or even this weeks. I sent a request indicated the tank level which is an option. You determine when to place me into rotation knowing that your forecast is incorrect. That's not how it works. We can charge you full price. Manager, Dana was no more helpful - coming out the gates very smug unless that's her speaking tone always to which, yikes. Basically I can deliver on Thursday or she can cancel your contract. This being my option because when an agent threatens to cancel my fixed pricing or contract, I asked to speak to a supervisor. Dana went on to tell me I abuse the system by calling in a request and that they never fill my tank completely and that I waste their time when drivers could be servicing those in need. It didn't matter I was told I should call when the tank is at 3/8 to 1/4 to let them know to get me adjusted in the schedule. It doesn't matter that they are given the precise level and can determine where I should fit in the delivery schedule. It also doesn't matter that this is only a winter issue and in the summer they use their forecast and have delivered a few times when my tank was more than 50%. Manager Kelly was more helpful and notated my account that I can call in and that they can determine when to schedule as I have never demanded a deliver within a day, I am merely saying I need one with the next weeks. I was told that more home owners should be like me and give an appropriate heads up as they no rally get people without oil in emergency. If that's the case, then why did everyone before argue me? Between being threatened to be cancelled, having a driver tell me that they would not deliver because my drive way a sheet of ice in which I sent real time pictures and there was one area of wet slush on a 40 degree day, and a propane tank that was leaking for a week before I was taken seriously that my tank smelled and something was wrong, a technician charging me to turn a screw that my wife said I could handle later but it's not a problem he was in the radiator but conveniently forgot to mention if he turned the screw 1/8 of a turn and then back this was a full service charge - I think it's time for management to really listen to their customer experience.

Have been a Bottini propane heat customer since 2006. They've allowed my tanks to run empty at…read moreleast twice despite the fact that I am on an autofill plan and have a CC on file to charge. This can be a dangerous problem in winter (frozen pipes). I am now currently almost empty again and it's going down to -1F tonight. This despite paying for an annual contract with them (Gremlin device) to monitor the tank levels wirelessly (so they know when they are low). Still, they let me nearly run empty. I called their customer service twice today but no one picked up (even on the emergency line where I waited on hold for over 10 min twice and never spoke to a person). I will call them at 8am tomorrow morning and demand immediate fuel delivery and an explanation. This will be my last winter with Bottini, I've had it.

called the company because I had no heat from the zone in my house. They sent a technician out off…read morehours and he said I had a faulty thermostat. So they replaced it and said that would fix the problem. Well it didn't. 3 days later I still had no heat in that zone. Once again I call them and the same technician comes out and now tells me I need over $1000 in new equipment. The next day they send out a technician to replace everything they said I need. The next 2 days, still no heat. I call them once again and now they tell me I need an electrician to do rewiring. They strung me along for over a week and kept charging me for all their service calls and unneeded parts. I finally got someone else who fixed my problem right away. Would never recommend using them.

I can't say thank you enough to upstate energy! It was the hottest day of the year and I was in…read moresearch of someone to please come look at my ac that was failing . I called upstate energy and even though I wasn't a client yet they understood the severity of my situation and came out in a very timely manner. The technician was thorough and friendly and walked me through the issues. Everyone was super kind and friendly from calling the office to technician! I would highly recommend upstate energy to everyone and anyone !

Spoke with Julia today. She helped me with a question I had and resolved a billing problem…read moreimmediately. Love that they answer the phone and are very friendly and helpful. Thank you CES.

Very impressed with the professionalism and service quality of CES. I have a propane boiler which…read morebroke down. CES helped me make a diagnosis remotely so they could order the proper part and make a visit ready to fix the problem. Jordan and Rudy showed up on time, confirmed the issue, and replaced the part efficiently, and all with a smile. Thank you!

I had a under ground propane tank installed by Star Gas. They recommended RF-Scapes to do the…read moreexcavating. Ryan did a great job digging the hole. No damage to the area around where he dug. Also the area was cleaned up. Leaving only some light raking and putting down grass seeds. Star Gas had two man on the job as soon as the tank was in the ground it was hooked up and tested. they had the tank filled and back in service with in a half hour. We were down total of 4 hours great job guys thank you.

Been away for several months. Went out to wood shop and smelled gas. Called, explained my issue…read more Lisa sent out tech early next morning. Problem solved. Heater working and no gas odor.

I did what I could about my dispute with Paraco. Three things - made a formal complaint to the…read morelocal BBB -1- ; made a formal complaint to NYS' consumer prot'n board -2- ; left my review on Yelp -3- . Happy to say as a result I got an almost immediate response from Paraco who sent an updated bill removing the fee, leaving a balance of zero. So I am satisfied with the result. I think in a more ideal world situations like this could be resolved more directly but at least this was easily resolved and I hope the next time somebody has a problem such as this that my experience will be helpful.

I called to cancel my account, due to my selling my home. Paraco refused to come get the tank. It…read moreis their policy to wait for new owner to decide if they want their service. Then they doubled down and forced me to fill the tank before locking it, so no one could use it till new buyer decided if they wanted it. After almost 8 months the house sold. Somewhere in the shuffle no one asked the buyer what they wanted. Now Paraco will not remove the tank (I paid for the gas not the buyer). I can't get anyone to confirm with the buyer what their plan is. Paraco refuses to go get tank without buyers consent. So I'm out the money and I guess the buyer gets a free tank of gas. If they had just removed the tank in May like I asked this would have been resolved. Great job Paraco..(sarcasm) Your support staff is not very supportive. Look at ALL your negative reviews. Maybe it's time to fix your issues. You got too big.

I recently switched my gas service from Bottini. Their service delays were a major issue for me,…read moresometimes it would be 2+ weeks for them get a tech to our house. Recently your crew came to my house to hook up a pool heater just a few weeks ago. Then this week as we are renovating our kitchen we discovered that our stove gas line needed to be moved a few inches to clear the new cabinets. I called on Tuesday and your team had Maurice over the very next day. Wanted to send a big thanks for that as it kept the rest of our remodel on schedule. I know if I stuck with Bottini that would never ever have happened. Thanks again for your help it's very much appreciated. Nedim P.S. Maurice is the MAN! Super helpful and very thorough!

Since my first review of Freedom things have changed and I am very happy with their service and…read moreproduct. I would recommend them.