I am not surprised they have bad reviews. I am on auto fill program, but I still had to call in…read morebecause I was down to 15%. I was filled the next day at a price of $2.69 per gallon. One day earlier my neighbor had his tank filled by Kelly's Propane for $1.89 per gallon. My friend in Orrville is paying $1.59 with Centerra Co-Op (and those are not intro. rates) I called to complain, don't bother. Shop around I could have saved $421.00 on one tank by going with a different company.

I wouldn't even give you one star. I would never recommend Lindens.I wouldn't buy like they wanted…read moreme to. They wanted to charge me $700 to fill up the tank. And then when they realize their tank was leaking propane they came out and put a red cap on it. And then the following week they pulled their tank out because they knew they were in the wrong for letting their tank leak PROPANE

Very sad and poor customer service. I have been a customer with them for almost 40 years. They have…read morenot always been the best, but I am pretty easy going and usually stay with a business unless it is flagrant mismanagement's or mistakes, or if it gets too expensive to stay with them. So I was really surprised when I was late with a payment, through no fault of mine and received a very rude and threatening letter! I actually mailed my payment out on July 27th, admittedly a little late , but I truly expected it to get there on time. I did not realize that it had not gotten there on time until I received this letter. I will totally think of them differently now and may have to make a change in the future. They obviously do not care about long term customers, so I will not care about them either. They have lost any loyalty from me.

only the 2nd review but maybe someone will see it. like the first reviewer, i too got charged a…read morenice late fee after mailing my check 4 days before due, expecting it to get there on time! i could have driven it quicker! only for it to get there late! because of the weather? the girl told me on the phone, she even knows when it was time stamped etc. so clearly they can see it was mailed in enough time, NEVER offered to credit back the late fee. i am very very upset. we have been a loyal customer since moving here and always pay in FULL! but they need that $13? i will be looking into changing companies as soon as the weather breaks! not real happy w/their lack of customer service.

The folks there are friendly. They went out of their way to help us…read more They're open early& i believe there open on Saturday, probably open on Sunday during the winter. These people are life savers in the cold Ohio winters. They have diesel, propane, & kerosene. They fill everything from, grill tanks ,to hundred pounders to, home tanks. Thanks! !

I cannot say enough bad things about this company. I very rarely go online to rate a company in a…read morebad light, but this company is AWFUL! They told me for 2 years they would come out and paint my propane tank and they never did. When I decided to change companies, they overcharged me and even told me they overcharged me and then will not revise the invoice to the correct amount. I asked them over and over again for a revised invoice but instead of sending that to me, they sent me to collections!!! I am paying this stupid bill to be done with this company, but there are a lot of propane options and this is by far the very worst!

I was very disappointed with the service I received from this Amerigas store. I needed a 20 pound…read moretank refilled and an 11 pound tank recertified and filled. Recertification needs to be done by a qualified technician so I needed to find a location that could perform this service. When I called the store, the person who answered the phone told me I'd have to leave the tanks overnight because they don't have a dock worker. The guys on the routes do the tank work at the end of the day when they come in from their routes. I asked if there was a location that was closer to me in Medina that would not require two trips and was told that there wasn't. I drove to the store and left the tanks. When I arrived, a different person than the one I spoke with on the phone told me there is a store in Akron that could have filled and recertified the tanks and did not require an overnight. When I returned to pick up the tanks the next day they had not been filled or recertified. The person in the office called a worker to come in to do the work, but was told it would be at least an hour before he would arrive. I took my tanks and headed to the Amerigas in Akron. I received outstanding service there. Don't go to the Amerigas store on Royalton Road in Columbia Station. This place should not even be in business. The person who answers the phone is clueless.

We recently added a large Generac whole house generator. All of the propane companies could not…read morecome up with a large enough propane tank for our needs. Talked to The Gas House and not only were they able to supply us with a 500-gallon tank, but they came out and advise the best place for the tank positioning. They even suggested a self-contained monitor that they read and will come out and fill whenever the tank gets near empty. bob answered all my stupid questions and helped out with the completion of the project. Cannot say enough good things about the service and professionalism that The Gas House extended to us. HIGHLY RECOMMEDNATION!!!

I have a propane grill and I own my tanks, so I don't use the exchange tanks at the local stores…read more Instead I go to The Gas House. They fill my tanks to the full capacity so I know I'm getting my money's worth. Very efficient operation.

A++ Super easy to do business with. Staff is very friendly and always is ready to help…read more There is a reason these people have such a foothold and loyal customer base in their community!

I hate to even give this place one star. I called today to discuss a bill. I am frustrated as…read moreanyone would be in my situation and said a cuss word and the "customer service lady" hung up on me. I called back, she refused to let me talk to a manager or the owner. Long of the short is- A house I purchased had an empty propane take. We called got a quote- PAID IT.. then 3 months later get a bill for another $211 because THEIR delivery guy screwed up and didnt apply things correctly. So not only am I being billed for THEIR MESS UP, there is also "Finance Fees" which is a late fee because they waited to send me a bill 3 months later. HORRIBLE CUSTOMER SERVICE!!!!!!!

We needed a U-haul to go from Ohio to Texas on short notice. Mike was able to not only procure the…read moreshipment, but it arrived in excellent condition. Excellent customer service! Thank you!

We bought our Christmas tree here. They had beautiful trees and reasonable prices. The staff was…read morevery helpful and extremely nice. We will definitely be back. Great place.

If I could give a zero review I would. If my review can make just one person avoid this horrible…read morecompany, then I have done something positive. Really bad customer service. They will let you run out of propane in the winter, and they won't even talk about refunding the amount you have already paid. Now fourteen days since I paid more than $1,000 for propane. No delivery, no reasonable response from those rude women who take the phone calls, no possible way to talk to anyone in charge or with a sense of responsibility. Just wait until the bad weather is done and you no longer need your propane, then we'll deliver. There is no way to complain in any effective way except through independent reviews like this one. Please, please avoid this company. You are in for nothing but lies, rudeness, incompetence and laziness.

If you can avoid ever doing business with this company, do literally anything else! Every single…read moretime I've ever ordered propane, they always put it in the wrong tank. They haven't even gotten right once by accident. By far the worst service ever. Doing anything with this company is one of the deepest regrets of my life. Save yourself from endless headaches and go anywhere else or switch to electric. Their incompetence knows no bounds.

This is the best deal for propane that we've found. They also have a great selection of fireplace,…read moregrills and accessories. Staff is friendly and helpful. Shop kitty is also very friendly and welcoming. :)

When you buy a 20 pound propane tank refill YOU GET 20 POUNDS!!! Unlike the gas stations that sell…read moreyou 20 pound tanks filled with 15 pounds of propane. Prices are the best I have seen. Right down the street from my work. Only buy other places when I have no other choice!!!

Nice prices, no problems! We've been using Victory for five…read moreyears and get along great! We're a general contractor in Lorain County Specializing in roofs and general maintenance for commercial buildings, and these guys have been with us from day one. We recently did some painting and maintenance for Victory, and they paid their bill promptly. Real gentlemen. Joe Meyer All Pro Building Maintenance 440.382.8030.

If I could give 0 stars to Victory Propane, I would. We just ran out of propane for the third time…read morein a row. They don't care about their customers or how much damage they cause to your appliances by letting them all have to be re lit repeatedly. Noni's points for also causing gas fumes to fill out home again