I live in the neighborhood and stopped to fill my propane tank. I had not been there in a while due…read moreto a RUFE older man. BUT, I thought.....let's try it again. I buy a Gatorade and explain that I'd like some propane as well. He stares at me. I ALMOST returned the Gatorade. Another customer comes in and I wait by the door and ask "do I just meet you outside for the propane?' He says, "I already told you "yes" and don't ask me again." I wait by the tank, not a word is spoken, I pay for the propane. I told him I didn't appreciate his customer service and he said, "I couldn't care less what you think. Get the f%$& out". NEVER GOING BACK TO THIS PLACE AGAIN......

This place has one of those bright green "we accept clothing and shoes" bins in front. It is not…read morefar from my house, so I occasionally drop off a few items that we no longer need. I am helping clean out an old house that has a lot of clothing so I thought I would bring it by. This afternoon, I went in, started filling up and took the first bag out of my car. While I was putting that bag into the bin, the person who works inside comes out and starts lecturing me. "It is not allowed to put clothing in there. Why do you think we turned it around?" Now, I had thought it was odd that it was turned around but it has been turned around for weeks, so I never really thought much about it. I explained to him that I was buying gas and wanted to get rid of some clothing. He said, "I didn't say anything about getting gas." It only went down hill from there, including him suggesting that I calm down. Sorry, it is hard for me to be calm when someone is shouting at me, right there in front of the sidewalk. I have a suggestion. If you don't want to accept clothing donations any more, maybe put up a sign on the bin saying, "Please do not put clothing in here. We are no longer accepting used clothing." Better yet, maybe seal the receptacle, so people cannot put anything in it. Wait, I have a better idea still. Why don't you have the company that put the bin there remove it? Wait, better idea still, maybe consider not yelling at your customers? There is another station right next door...

Shaun McGee has been up here doing some work on our gas lines for the new owner's insurance…read morecompany. I was compelled to ask him if I could speak to someone about how well he did. He's very kind, professional and I would hire him in a minute. You have a great employee! We've had McPhail fuel since 1998 and the company is great. Shaun is a great example of someone who represents a company quite well. Thank you, Faye Ghielmetti

The service is good, but I wish the driver would leave a of how much it cost. The other always…read moreleft

I was calling around checking prices before winter. I chose he best price and had my tank filled by…read morea different company. More than a month later I get 3 hang up calls a couple minutes apart. I googled the number and saw it was Pacific states petroleum. I sent a text asking what the calls were for. The response was that he was given my number to call about propane. I explained that a month ago I was looking. I then asked for their price for reference. After several hours I hadn't heard back so I sent a message with my opinion of the JOKE of a service they provide.. Later I got another text saying that he left a voicemail with the price. BS, NO MESSAGE was ever left.. He did send the price in response along with the BS.. It was almost a full dollar more than I had just paid.. They are just a mickey mouse operation

I have an unusual project at my home. I reached out to Pacific States Petroleum and received a…read morereturn call from Jeff Guy within an hour. He made arrangements for a conference call with their safety technician, Glen. Although my project does not fall within the parameters of their business, they spent over 15 minutes discussing my project and exploring my options. I found them to be knowledgeable, safety oriented and very generous with their time.

If there was a 0 rating, that is accurate with the service received and communication. Warning…read moreBeware, better options are available! I am a realtor in Crossville TN, I have been trying to get a tank picked up for 9 NINE MONTHS!!! The homeowner was told Once Again, (4th time) would get it yesterday and another NO SHOW. Customer Service is horriable and some difficult to understand English, a different person everytime and explaining the same unresolved issue, honestly, I don't know how they are in business, (the office here is closed). FYI

I had America's for several years. Their prices are now much higher than competitors. Their…read morecustomer service is abysmal. I waited over an hour to reach a customer service rep. I emailed and called to cancel a delivery. The cancelation was ignored and a truck showed up in my driveway. I have now canceled my service.

Great service! Had nothing but problems with Amerigas for years. Allied Propane not only offered a…read morebetter rate but the customer support has been wonderful. Glad to be able to get timely support locally instead of being stuck on hold with a call center for over an hour. They've been easy to work with.

We purchased a country home that was serviced by another propane company---from our experience with…read morelong hold times and deceptive practices ---- we wanted to work with a local, family-owned company. We were referred to Allied by a friend and upon the first call, we were delighted to work with the team here. From the person answering the phones, to the salesperson and to the installation crew! They answer their phones, they provided us with a new leased tank, installed it quickly and new parts that replaced the rusted-out crap that was there. I would HIGHLY RECOMMEND to anyone who is currently looking for a GREAT propane provider! You won't be disappointed with Allied.

I have a rental property in the Sea Ranch that I bought around 5 months ago. The owner had recently…read morefilled the tank with another company. Out of habit, I forgot I needed to set up another energy account beyond PGE, so I had no propane service. Over the Christmas break, when I had my highest-ever paying renter present for a one-week stay checking in at 4 pm on a Saturday, for reasons I cannot explain I asked the housekeeper to photo the propane meter for the first time. It was at absolute zero! I called all propane sellers that service the area - there were 4 or 5. At least two said best case was a week later, others would not commit to any date until they did a site visit first some 4-5 days later. Kemgas, on the other hand, had 100 gallons in the tank within three hours of opening and my first call Monday morning, and 330 more a day later. They saved me thousands of dollars of rent I would have had to refund my guests (who could not have found another place to stay there during Christmas/New Years), and those same guests have said they plan to come back many times. Highly recommend all Sea Ranch/Gualala owners sign up for Kemgas.

I have nothing but good things to say about Kemgas. They have been so patient with me when I all…read morethem, never rude, always helpful and professional