I went in to ask questions and the woman at the desk was very rude. She rolled her neck and acted…read morelike I should already know everything l and she couldn't be bothered with me. Redhead at 4:45pm today.

Very bad 1st experience. Better options available. DM (Bo) didn't have the courtesy to call me…read morepersonally to refuse my business but rather have his store rep tell me. Ended up at a better location that wanted my business. Go see Secure it self storage

I'm upgrading this to a 3-star review because the company did respond to a voice mail that I left…read morefor them, and (although it took a couple of weeks, which in fairness the woman I spoke to about the issue told me would be the case) for now at least the blue light is off and thus no longer flashing into my window. ** I really wish Extra Space Storage would stop flashing its blinking blue security light DIRECTLY into my window (it looks like the light from a police vehicle, only about 10 times more obnoxious). Not only does it prevent me from getting sleep thanks to the "laser light show" on my closet doors (which basically function as a movie screen in this situation), it also suggests they've had trouble with break-ins. Thus, the next time I need to store my belongings I'll be looking elsewhere, despite living in such close proximity to this place. Even if I'm wrong about the crime and you just really want thieves to stay away -- please be more considerate of the residences in your vicinity, Extra Space Storage, and find a different way to deter the bad guys. Would you want flashing lights blinking on and off in your home all night long, interfering with YOUR sleep?

Hey, i've got to tell you,Leslie is absolutely the best storage facility manager I've ever had the…read morepleasure to work with. Not only is she incredibly efficient at her job, she is just super,SUPER cool!! And if she can, she will do what ever she can to get things done! Never met a storage facility manager, or even an employee so cool.I'm afraid if she goes, well then...SO DO. LOL!!

I was awful to Anna Karen. AWFUL. I was livid, insulting, and may have even been visibly shaking…read morewith rage, on an unused box kit return. She handled me like a boss - quiet, polite, calm. The kit I was returning "unused" had actually, unbeknownst to me, had a box removed from it, by someone who has now lost my friendship over this incident. I had been unable to completely open the outer packaging, because I have cartilage issues that substantially impair my upper body strength. But I wasn't the one moving, it was this former friend. I had left the kit with FF who, turned out, had squeezed her arm into the partially opened box, and had slipped one box out! FF then let me pick the kit back up the following week without telling me she'd done this!!!! I took the kit in, none the wiser until after Anna Karen fully opened it and counted the boxes inside. I stood there, wearing a (priceless?) deer-in-the-headlights look, stunned, like the idiot I was. I apologized on the spot, told her, "I was a b*tch, I am so sorry", took the kit, and left for the missing box. The missing box was not in a returnable condition, due to dogs. Fortunately, the kit packaging had not been damaged. I purchased a replacement box at another location near FF's place to replace it, and returned the kit with Anna. (I didn't have to go back to Anna's specific location for the refund, but I felt like she had earned seeing me, taken down the dozen pegs or so, over this.) Thank you for your patience and kindness, Anna Karen. I deserved neither.

I decided to move out because my rent increased from $127.00 to $180.00 with no explanation. I had…read moreone parking spot outside. That did not take up much space and it was not covered. Besides that, there was never anyone on the property to answer questions. The value is not worth the money. I found another storage place that offered 1/2 off for three months and the monthly rent is cheaper than what I was paying Public Storage!!!

I recently did business with West Coast Self Storage and their customer service was fantastic,…read morebeautiful facility as-well. The owners must really care about their image, they had construction going on doing necessary repairs rather than letting things fall apart like you usually see. I spoke with Jocelyn the store manager and she was an absolute delight to work with. I highly recommend them, I will do business here again in the future.

They waited a couple months till all my stuff (mostly heavy) was neatly packed away then they…read moredoubled my monthly cost. Are all these places like this because this was barley affordable for me as it was and now this. I am now afraid to move to another more affordable place and have them do the same thing to me again. Took over 3 weeks to move my stuff in this place to begin with and it wasn't easy by myself.

The most helpful storage unit in Tacoma. I have to have a lot of things shipped for work, and they…read moreare great and always make sure it gets done.

This place has been nothing but great. Friendly staff. Helped us with a move up here from Los…read moreAngeles. Highly recommend them.

Staff goes above and beyond. Servicing your storage needs. I appreciate staff reaching out. made my…read morelife easier. Thankyou

We rented one 10x20 and it turned out we had more "vintage" items so before the end of the day Ron…read moregot us an add'l 10x10. He walked us through the process of starting online to save us money, which we appreciated! We are finding the PS app is very efficient for getting us in and out of the property as well as receiving and paying billing notices, and more.

We have been renting a unit here for a year now. We have had trouble with the autopay THREE times…read moreand have had to go in again and again for it to be fixed. The employees working there said they are under some new management company,but each time assured us the problem was fixed. We just went in again today and there is a big red lock on the door. We called the corporate number where a woman assured us that we are fully paid and was going to have someone call us immediately. No one will return our phone calls. Our next call will be to the Better Business Bureau. If you are looking for a storage company we strongly suggest looking for a different location.

This has to have been the best storage facilities I've ever used. I was having issues last year…read morewhen it came to my military retirement and finding adequate storage for my belongs. The mother and daughter than run this business helped me out with an issue. My vehicle for the most part. I had an emergency to go home before my ETS and I was using my vehicle as my home for my last month and well they helped my dearly. As I flew home for a week and flew back to pick my vehicle up. I couldn't thank the mother enough and I just wanted to say thank you once again. Military friendly!

Nice Family Business. Clean, convient, safe, and very friendly. A little pricy for the 5x5 compared…read moreto some other self-storage. But satisfied over all. Thank you.

When we needed to unpack our unit to find last year's taxes, the owner kindly allowed us to unload…read moreour things temporarily into a nearby empty unit. Thank you! This is a clean, safe, well-maintained facility!

I just paid my bill for the last month that I will be utilizing this facility. I was not notified…read moreand had my rent increase doubled! No communication no FYI no 60 or 90 days update. Automatic rent increase. I was informed that just because my size is in high demand locally they can do that. For a place that none of the doors work with your code and you have to walk all the way around to gain access seems a bit off reach. My unit is a smaller to I can easily downsize but this is notification for future tenants to get assigned lease where increases cannot be done! I forget of mentioned I had only had the unit for 2 months before the doubled the rent!!!! Bait and switch is what they did!!! I am half tempted to contact the state to find out if this is illegal! This is just a warning for all who consider this place is a good place or a good deal!!!! Shady company!!! I cannot unfortunately respond to the response from the owner. I will it be contacting them for any reason other. It's the principle of the behavior that I do not support and will not a support any business with these behaviors!!!

First the pricing is reasonable and I actually signed up for the wrong area for my requested unit,…read moreI contacted their Customer Service Department and was treated with respect and she quickly resolved all my problems by researching my area I needed, at the best price and awesome professionalism. Very nice female and I forgot her name and wish I could've let you all know who she was being I'm already so tressed over this move and I was worried that by me making this mistake it was going to be a "whole other thing" that I didn't need right now. So I'm thankful for their service, kindness and knowledge. Thank you

Why is it so difficult to get business owners to respond to emails? After two email inquiries…read moreregarding moving my small studio and a short response email prompting me to send photos of my home this company never got back to me. Very weird and unprofessional in my opinion. Might work for some would not be an option for me going forward

This was our second time using them and their response time, value and quantity of service is…read moreimpeccable.