Under new ownership and always busy! We went shortly after it re-opened. The new owner completely…read moreremodeled the entire store. It's clean, decent service and everything we ordered has been correct and good! We keep going back and will continue to do so and lost count how many times we've been there since new owners re-opened. We used to drive 15-20 minutes the other direction ice cream and go here most of the time now! Keep up the good service!!

The food is not bad. It is the attitude of the workers and a certain "manager"who has no respect…read morefor the customers. Serving sizes of ice cream vary depending on who is working. Their excuse is that all large etc. are all the same because they weigh the product. Let me know how many times you have seen any employee weigh anything? I don't stop here any longer because of all the above. There are much better places to stop.

Been sitting in the drive thru for 20 minutes and haven't even ordered yet... seems to be staffed…read morecorrectly but no movement of the line.

The food was awful, the customer service was even worse and they got caught selling drugs out of…read morethe drive thru window a few years ago. They all look like they're high to the point I had to repeat my order 5 times and they still gave me not even close to the right order. They handed me five bags when I ordered a single meal. It smelled horrible when they handed it to me. Everything was a mess and not even in wrappers. Everything was covered in some kind of oil. The person that handed me all the food looked like they haven't showered since birth. Stunk like cheese and body odor.

This was my first visit to a Steak 'n Shake in several years, and also my first time placing an…read moreorder at one of their kiosks. I think that process works very well. I was able to customize my order very easily, and I appreciated the convenience. Our food and shakes came out fairly quickly. The burger patties were juicy, and the burgers were made correctly. Their fries remain among my favorites for burger chains, even without having to load or spice them in any way. Their shakes are made and taste the ways I want them to be, though I did notice that there was a difference of as much as 1" of shake in various glasses we received. The station for things such as condiments, napkins, plastic-ware, etc., was out of a few things. Even worse was the men's room, which needed some repairs and cleaning. But even so, these things would not be enough to deter me from coming back here were I in the area again.

Considering this is a Tesla supercharger location I found it very displeasing that on the doors it…read moreclearly states restrooms are for customers ONLY. Even though the front of the restaurant was clean, the restrooms were not. They opened at 10am, but clearly were not ready for service. Can't speak for the food, but the customer service was unfriendly and poor.

Great burgers and shakes! My wife and I have eaten here twice in three days. The shroom burger is…read moreamazing. You can tell all the ingredients are fresh and local. Their kids meals and sides are huge and probably can be split. The patio is nice and big and great for those who like to dine with pets. Overall the place is clean. If you are traveling to the state park or on I-77, this is a great stop.

We were passing through Cambridge and was looking for a place to eat. This place came up and we…read morethought we would try it. It was kind of out of the way but it was worth the extra drive. I got the Elk burger, my husband got a regular cheeseburger, Our son got a plain cheeseburger, and we all shared an order of fries. Everything came out hot and tasted good. Our order came to $34.59. The place was clean and welcoming. You order at the counter and seat yourself. They call your number when your order is ready. I recommend this place.

Wrong order several times not sure who they have running it, used to get everything on pointread more

Fast service to a human vers a voice box. Food hot and good little tight parking…read more Will go back

Hi. I ordered a chicken sandwich, and for some odd reason I got ketchup only on it. It even said on…read morethe receipt ketchup only. Why I didn't check the receipt beforehand is still a mystery. Mind you, I wanted everything that came on it. I never once mentioned ketchup. My heart desired lettuce and mayo. It was my last straw. I'm now uncontrollably sobbing and I downloaded yelp just to write this review. I still put three stars because I feel bad.

i simply asked for TWO ranch and TWO creamy chilly and they instead gave me spicy buffalo, two…read moresweet and sour, tangy bbq, and honey mustard. i don't think it is that hard to grab the shit that i paid for and asked for. DO YOUR JOB..

Service was horrible very disrespectfulI to be the only place to eat in the little town! Food was…read moreoverpriced Cracker Barrel prices are cheaper than this place. When I told the waitress I'll just do a sweet tea she said "the hell with you then" 10/10 do Not recommend!!!

My wife and I got food poisoning, building is falling apart on the inside, Bonnie was nice tho.read more

All I can say is that the food is excellent. I like the chicken fingers never had them.before the…read moresauce was really different . But the lemonade wow

Good food as usual but I wish they offered more sauces since I don't like theirs. Clean lobby and…read morequick service with food adequately hot. Music is a little loud but nice and different selection. I also wish a grilled chicken was available. My only gripes with Canes.

Stopped by here on our way though town - end-destination was the Hocking Hills. Definitely has an…read moreold-school/small town vibe, which sat well for me, and the prices reflected it (very reasonable for 2025). Lots of selection, whether hot dogs or burgers, so be ready if the line is rushing through on a lunch break. Apparently the special here is a root beer slush, which my buddy got and was happy with. I ended up getting a burger and hot dog, both were on a toasted bread, which is a little bit unique. Loved that the menu is pretty pickle-forward. Flavors were on-point, the bread could have been a little less-firm, but maybe it's because I took a couple minutes to step to my burger and it firmed up like drier toast. Kind of wished I got the chili dog, but was completely stuffed before the end of the meal, so wasn't able to further gorge. Will be stopping here again when we make a dedicated trip to Parkersburg later in the summer.

Awesome food plus awesome service plus chill vibes equals a happy William. If you're going through…read morethe Parkersburg area remember to stop by here.