Okay I was reminded why I gave up on Subway yesterday. I decided I would give Subway another try to rise up out of mediocrity and impress me but sadly that did not happen. The ladies working the counter were great. Very friendly and helpful. My problem was with the quality of the ingredients. I had a cold cut combo which is my favorite there. The "Italian" bread was stiff and stale which caused it to crumble around the sandwich hence making it difficult to eat. The cold cuts seemed sparse and slightly greasy, slipping out of the stale bread and making a huge mess. I finally gave up and ate what I could using my fingers. Not optimum to be sure. Who knows ? I may try again if a quick sandwich makes a difference in a hostage crisis or something but there are plenty of other options out there for me personally. read more

I eat at Subways in MN and IA 3 to 4 times a week when I travel. I visited this Subway and ordered a steak and cheese sub and the guy started making a Subway melt. I explained to the gentleman I order a steak and cheese. The guy got all huffy with me and said no you didn't! Then the cashier (a very rude girl) said I heard you say a Subway melt. I politely said no I ordered a steak and cheese. This girl kept arguing with me about what I ordered! I said to her don't you know the customer is always right and she replied back saying no the customer is not always right. Now I've been in customer service business for over 20 years and I've never had a cashier argue with me and reply back to me in this way. She even went as far as saying I'll pull it up on camera and show you what you ordered. The cashier kept arguing with me and I pointed out why are you still arguing with me with customers in the store. She basically told me I was wrong! The store did finally make my steak and cheese sub after 3 minutes of listening to the cashier argue with me. So I did a survey on the receipt with my complaint and I received a generic/company reply back saying that the store is sorry for my experience and appreciates my feedback! No owner contact information at the bottom of the email with a phone number or email address. What kind of business does this! See the reply below! I'll never eat at this Subway again! Dear Brian, I want to take a moment to thank you for contacting me and to extend my apologies for the less than ideal experience that you had in my restaurant. I understand that my staff's behavior during your visit did not meet your expectations. I know that we have let you down, and for that, my team at this Subway® restaurant is sorry. We are dedicated to handcrafting our meals in a welcoming environment. I am always looking for ways to improve the restaurant experience for my customers, so I shared your feedback with my team to prevent this from happening in the future. Thank you for choosing Subway® and we look forward to seeing you soon. Courtney Emkes read more

It's not hard to mess up a sub right? Especially if you're standing there guiding them to make it, right?? Wrong. I hadn't had subway in 12 years so I didn't expect much anyways but for one the price was insane for what it is. Secondly the girl making it was really rude, she hated making my sandwich as a matter of fact. The bread was hard. The "sandwich artist" was definitely not an artist the way she assembled it with hardly any consistent spread and just sloppy. They don't care. I still ate it but I'll never eat it again. Wish they'd put something better in there or fire and rehire! Or train the employees! read more

How come the subway in granite falls closed temporarily closed forever I love your wraps and sandwich

the blonde haired lady working behind the counter was The rudest person I've ever encountered at a restaurant. From the moment I walked in the door she was in a pissed off mood and totally unfriendly. I just wanted to order some sandwiches for my daughter's birthday and she was just awful and wouldn't take my order. I will never patron in this restaurant ever again as long as that lady is behind the counter. Spend your money elsewhere. Whoever the manager is at that store I would consider firing that blonde haired one read more

Everytime I walk in it seems like the employees are super annoyed that they have to make a sandwich. They all need a lesson in customer service. I don't like to go into a place to buy something when the person selling it to me is visible annoyed. I will not be coming here anymore. read more

I now remember why I haven't been to the Granite Falls Subway for awhile. I have a large family so when I order I try to do so online. Tonight I did just that. The money was taken from my bank account and I went to get the order. My order was not ready. I was told that no order was placed even though I could show that it came out of the account. I ended up having to place the order there and paid for it a second time ( no card this time I paid with cash) it also striked me as odd that the exact same order on line cost me $7.00 more than in the store. But this is not where it ends. I wanted a different cheese on my sandwich and was told that I had to have the kind of cheese it said it came with. The girl in charge was extremely rude and did not want to deal with the issue at all. Again, I have a nine person family so when we order it is a lot of food and a lot of money that Subway will not receive anymore as I will be choosing another restaurant to frequent!!! read more

Thank you to staff for enforcing mask mandates, calmly and kindly. The guy refused to wear one even when offered, so they told him he had to leave and he did. I know it's not easy but we appreciate knowing they care about patrons' safety read more

We've been here twice recently for spontaneous large orders to feed all of our friends and family while they were helping us move to this area. Both times, we were greeted and treated with kindness and professionalism. Our food was fresh and made quickly. It appeared very clean. The first order was for 7 foot long sandwiches. The second order was 7 breakfast flat bread sandwiches. To feed 7 people breakfast for less than $30 including 7 bottled drinks such as power aid and soda was fantastic and everyone really liked their food! I'm sure we'll be back to this Subway a lot now that we live here. Keep up the good work my local, Granite Falls Subway! read more

It appears that the owner of this establishment has posted a sign stating that the recent increases in minimum wage in our state have affected the prices of the sandwiches. I think it is a poor practice to broadcast this as the reason for raising prices. Granted that may be the reason, because there is no way paying workers a living wage is going to affect your bottom line, but to then put it on the door like it is your political statement is just poor form. I don't mind paying a bit more to provide a living wage for people. In fact I don't mind so much that you posted a statement that this was the reason. But the tone of this statement made it quite clear that you are not in favor of living wages for your employees unless forced to do so by the state. read more

Every time I go here the employees make me feel like I've ruined their day by ordering a sandwich. I've seen them roll their eyes and sigh loudly while I try and figure out what I want. I've gone in a few times hoping that "maybe this time it'll be different" but it never has. good thing a Jersey Mike's opened in Lake Stevens! read more

they always get your order incorrect and are skimpy on the toppings. one of the worst subways by far, and that's saying something.

The employees were incredibly nice today when we went in. Greeted us and chatted for several minutes. Made for a great experience.