My wife and I visited Diwan for dinner for the first time last night (7/10/26) after hearing so…read moremany great things about it. We were excited to finally give it a try, and the food absolutely lived up to the hype. This was easily the best Middle Eastern food we've had in Central New York. We started with the hummus appetizer, which was fresh, flavorful, and paired perfectly with the delicious house-made and warm pita. I ordered the beef and lamb gyro, and my wife had the beef kebabs. Both meals were outstanding, and we'll definitely be back for the food.
Unfortunately, what keeps me from leaving a five-star review was the service we received from our server, Megan. I'm not sure whether it was because we arrived about an hour before closing or if she was simply having an off night, but from the beginning, the service felt rushed and inattentive, and it never improved. Just a couple of minutes after we were seated, she asked if we were ready to order. When we said we were still looking over the menu, she simply replied, "Okay," and walked away without asking if we had any questions or explaining the menu. My wife had to stop her as she was walking away to ask what drinks were available.
A few minutes later, when she returned to take our order, she took our appetizer order and my wife's entrée order while looking around the dining room, said "thank you," and immediately started walking away without taking my order. I had to stop her so I could order my meal. During our meal, while I had my gyro in hand and was about to take another bite, I noticed her standing beside our table preparing the payment terminal. My wife looked at her, the server said "sorry" and then set down the payment terminal on the neighboring table instead.
Once we were finished, she handed us the payment terminal and then asked whether we'd like dessert or coffee, after already presenting the check, which felt a bit odd. After I paid, I was in the middle of selecting how I wanted my receipt when she took the payment terminal away before I could finish, leaving me unable to receive an itemized receipt for our meal.
The food was exceptional, and we'll absolutely be back because the kitchen deserves every bit of the praise it receives. That said, we'll be requesting a different server next time. The service we experienced tonight was disappointing and didn't match the quality of the food. On a positive note, there was another server working this evening who was incredibly friendly and welcoming. I didn't catch her name, but she left a much better impression and reflected the kind of hospitality we were hoping to experience.