They don't accept ANY coupons :( I've seen comments saying that the scanner is broken but that's not it, unfortunately. It's worse. The franchise owner refuses coupons. So far, this location is the ONLY Subway on the island that doesn't take coupons on orders of the owner, as far as I'm aware. A footlong sub sandwich for $15-$16 from a corporation company that doesn't take coupons? You might as well go to a local sub store and support that business instead. Honestly, as the customer, it's better off that way. Or just go to Subway location that accepts coupons and app rewards, like the Nanakuli location. read more

Subway - Three Footlongs. MADE PERFECTLY! - Sandwiches Near Me - Waianae, Hawaii

I was a little disappointed with my experience. My brother boasted about how Waianae Mall subway is the best, they are quick and pack on the veggies. I ordered our food through the mobile. Got there early so waited in the car until I was notified that my order was ready. When I walked in there was two people ahead of me, but I did not have to wait in line since I ordered ahead. However, when asked my name I noticed that they had only started on one sandwich and it wasn't even done. There were 3 staff, but I practiced patience and they may have been busy with walk in customers before I showed up. I waited patiently and watched as the workers looked new and a little confused as to prioritizing my order versus the people in line. I ordered 4 footlong sandwiches, a bag of chips and six pack of cookies. As Iwatched I noticed that the person making my sandwiches had gloves on but her exposed arm would touch with the bread or other areas as she reached for things or moved. At that point everyone was getting impatient and eyes were rolling so I did not want to cause a commotion, so I ignored it, I knew it was not on purpose and she was not intentionally trying to make contact. When my order was complete the same employee just looked at me and said your order and handed me the bag by the handles. I grabbed it and it ripped luckily the other customer ordering was able to catch the bottom, or my entire order would have bee on the floor. The one positive from my experience, the dining area was clean. Not sure if we will be back, may opt for Nanakuli or another subway before we head home. read more

Very unsanitary off the rip. Also had a strong funky smell spoiled meat? Employees were in an absurdly unpleasant mood, very rude and rushing through all orders. Another guy was also denied service where the employee stated they were closed it was 8:50pm. read more

Subway - Trash stocked up Front in the dining/ waiting area - Sandwiches Near Me - Waianae, Hawaii

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Horrible service and when they didn't like that they made a sandwich wrong they started talking to each other in Korean. Place was clean and newly renovated but service sucks! read more

The food is good, the place is clean, and the employees are polite and friendly, but they took away the soup, and they're the only location that refuses to honor any coupons. Go to Nanakuli! read more

This is my favorite Subway location! The service is always friendly and quick, and they consistently make the best sandwiches. I always leave happy with my order. Highly recommend! read more

Ordered 3 sanwhiches via the app, everything was made as ordered. When I arrived to pick it up I saw a large sogn on the door aging they don't participate in the buy 2 get 1 free deal that subway is running. Fun at as that's how I got my third sandwhich when ordering via app. Everyone was pleasant and no one gave me ang hassles. The location was clean, all tables pushed aside and NO INDOOR SEATING. read more

Subway - a window with signs on the outside of it - Sandwiches Near Me - Waianae, Hawaii

Subway sandwich was okay but I didn't like how the bread that day was hard and a little stale.

I have given this place twice to improve their service and honor their adds on the app and online, but everytime I come in or order online, they always tell me they are not part of the specials online or on the app. Service really needs to change cause the employees I encountered everytime seems not to care at all, just shrugs their shoulders as if they don't care. read more

Same old crap, the coupon machine is not working again. They always say it's broken to cheat people out of using the company coupons. They suck! read more

I haven't been by in a while but the staff still remembers me. I still recommend using the app to order ahead. The tuna melt today was great. Made exactly how I wanted it. read more

Subway - Meatball sub plus pepperoni on Italian Herb and Cheese with Vitamin water and Doritos - Sandwiches Near Me - Waianae, Hawaii

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Mold growing on stainless steel we're the meats are sad an disgusting that area should be clean an only see 1 worker in there there management must be shitty read more

Once again, I went to this Subway at 8:20pm and they don't have meatballs. They need to start making meatballs to last until closing time. What's the use of having their new subs if they can't fulfill their orders. read more

Went there today. Asked if they except coupons from there company which we find in our midweek, answer was NO, because they are franchised. To not make them seem so bad, they did have a sign on the outside of their door. , saying that they are a franchised business. We still went in and asked, other then not exception from coupon. They are still friendly. We wanted to use our coupon so we left without ordering. Customer service was a five, expextentice even with good service. My opinion, you need to have specials! read more

If I could no star !!! I ordered sandwiches and did not get my moneys worth!! I ordered 2 12" and got 6" like wtf!!! You guys are shitty and don't pick up the phone, yall should be fired fr read more

Bunch of idiots work here. The woman in charge was so unprofessional and kept talking to her friend that was waiting for her in the dining area. Like girl, this is not the time!! not much to say expect they gave me more than I expected which is a plus for me because they clearly don't follow the standard portions that other Subways follow. Sloppy place. Sloppy sandwich. Sloppy workers. Forgot to add. They were out of ice. And didn't care or bother to tell their costumers BEFORE ordering drinks that they were out of ice. I was about to say that I didn't want my drink anymore.. but I felt that would have been too much for them to process with their lack of work ethic. read more

Subway - This is what I mean, when I say SLOPPY. I had plastic in my food in the seafood/imitation crap sandwich. Gross. - Sandwiches Near Me - Waianae, Hawaii

The bread was stale and they put very little vegetables on the sandwich. The girl Staff member was very nice. read more

Great sandwich's, poor salads! Ordered turkey salad which included two thin slices of turkey and one thin slice of cheese for a considerable amount of green backs! Unacceptable as far as I'm concerned and will not order again! Good places to eat here are few and far between! read more

Service is basic, no chopped salads just vegetables thrown into a bowl with little amounts of meat. Disappointed. Previous time I went there was a small alive roach crawling behind ordering glass. Only upside is workers have been polite for most part. read more

Subway is located at the Waianae Mall. Short walking distance to BK. This sandwich shop is where an individual would go to eat healthy sandwiches. I stepped foot into Subway the other night with a friend and the shop looked empty. It took couple minutes before one of the employees made an appearance and greeted us. My friend and I were discussing on which type of meat to put on the sub sandwich. Normally I would order the Sub Club Sandwich which has chicken. My friend wanted the black forest ham instead. Employee started to put the chicken for the foot long sandwich then realized it supposed to be black forest ham. Provolone cheese was added as well as mayo. My half of the sandwich had mustard. The entire sandwich included spinach, olives, pickles, lettuce, and tomatoes. My friend's half of the sandwich had the onions as well as salt and pepper. Customers who do order drinks are allowed to make their own drinks. My friend and I decided not to have any drinks or chips to go with the sandwich. Customers can choose to eat their sandwiches in the dine in section of the sandwich shop or take the sandwich to go. We opted to leave the premises after my friend paid for the sandwich. I did take notice there was newspaper on one of the tables. Subway is sure one alternate fast food joint in Waianae. One step closer to eating healthy besides the usual fried burgers from the burger joints. Note - half a foot long sandwich would be enough food for most people. I on the other hand was still hungry. Good thing BK is within walking distance. There went the eating healthy habit. Lol. 172/200 read more

Subway - The Sub Club - Sandwiches Near Me - Waianae, Hawaii

I ordered a black forest salad with provolone cheese and paid for extra cheese. Didn't get any cheese. I was not about to call and complain about cheese but I was disappointed. Overall the salad the delicious. I'll go back but this time I won't do a mobile order. read more

I got my sandwiches 1 star. I got good parking, 1 star. Wrong bread on 2nd sandwich, 0 star. Way too much mustard/mayo, 0 star. Choke blk pepper, 0 star. If sandwich maker wasn't distracted by non-working co-worker who had 'urgent' requests after me, perhaps maybe the order would have gone smoother. There's always a next time but I'm hungry now. Sigh... read more

Terrible. Terrible. Terrible. You would think I would learn after the third time ordering food from here, the sandwiches are complete garbage. Bread is old, stale, flat , and falls apart (see photos). The Philly cheesesteak is unrecognizable. Never. Again. read more

Worst damn subway ever!!! They are always closed or closed early like a hour before there closing time on the sign. SMH honestly don't go here they are just horribly managed. No friendly customer service and sandwiches are poorly made! read more

Great customer service very friendly Way better than Nanakuli vegetables are more fresh here- Ordering online their time it is on it even though they're busy- read more

OMG I have been eating Subway for the past 5 years. I have even eaten at this Subway before. Today I stopped by for lunch and they wanted to charge me $.75 for cheese. Never will I pay for cheese on a Subway sandwich. Never eat here. read more

I ordered mobile with a pick up time for 2:30pm. I order my sandwich with Artisan flat bread and pay extra to have avocado slices. I get to Subway Waianae at 2:33pm only to wait then when I finally get a workers attention she already knows who I am but my sandwich is no where to be seen. Okay they busy and even though I prepaid this sandwich I figured, I can wait. 2 minutes later she comes out from behind to tell me they don't have the flat bread; okay that's fine. So now we are at 2:38pm, 8 minutes after I was supposed to get my sandwich. This girl goes back in but is also ringing people up rather than finishing my PREPAID SANDWICH? Then I finally get my sandwich 2:40pm, 10 minutes after initial pick up time. I get back to Makaha and open this sandwich, no avocado slices which I paid .75 cents extra for, WTH? These people don't know the difference between guacamole and avocado slices? This guacamole made my toasted sandwich SOGGY. To add insult to injury the mobile app did not let me complete my "contact us" complaint because it would not locate the store and I tried entering the # located on my mobile app for store location and it wouldn't accept it, really? Then I try calling the store, of course they don't pick up... I wouldn't either if I am jacking up PREPAID orders, did I mention I prepaid. I'm so over them, no mobile order from now on at SUBWAY.... I am going to contact someone in thier corporate to complain about this fiasco. read more

Subway - Soggy toasted bread from guacamole when asked for avocado slices - Sandwiches Near Me - Waianae, Hawaii

Waited 30 minutes for 2 sandwiches! No can! Went in at 12:10 pm and didn't get our sandwiches till 12:40 pm. 4 people in front of us. Totally unacceptable. read more

Like older people who have their weekly go to eatery, Subway is my go to on Sundays. At 7:50 am, Auntie Tess is fabulous in being personable, efficient, and a nice lady. She also concurs that the food is much more expensive in the mainland, and also confirmed that this Subway, too, like the others are owned by a Korean. read more

This is my favorite subway. The girls who work here at lunch are so awesome!! They are super polite and nice, everything always looks neat and clean and the sandwiches come out delicious. read more

Lately the bread has been stale- literally falls apart when you open the wrap and pick it up to take a bite! sandwich everywhere. Another issue seen more than once is the cashier jumps over to make sandwiches without washing hands!!!!Will not return for this reason. Boo. read more

Walked in and got no welcome, the worker came out from the back didn't acknowledge me standing there she wasn't customer friendly at all. The meat trays were filthy, old sauce stains were all over the counter, the meat and vegetables weren't covered, and the vegetables look very old and wilty with dark spots. Not to mention both cutting boards, where they put the sandwiches together, were covered with bread crumbs and condiments. And if that wasn't enough, the floor and majority of the tables were gross. I believe it starts from the top these workers need more training in great customer service and cleanliness. I point my finger at managament. read more

Love their sandwiches and soups! A foot-long is enough for 2 people or can be saved for another meal. Friendly customer service... Located next to Aaron's in the Waianae Shopping Mall. read more

Great sandwich with great service. The friendliness of the locals, even in a Subway, makes you feel at home. read more

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It's 8:50 on a Monday night I'm currently sitting outside of subway Waianae located at the waianae mall. Went up to the door it was locked. The female employee avoided me & laughed towards the other employee who's in the back. I stood there for a good minute or two thinking they'd be like "hey sorry were closed" but no. I arrived at 8:43 so I gave them the time to notice me but I guess they're in a rush to get home so my fault for choosing to get dinner late even tho they clearing close at 9. Will be reaching out to management to see if this is a normal thing if that's the case I will suggest they change their hours. read more

Subway - Sandwiches Near Me - Waianae, Hawaii

Worst Subway we have ever been to. Went in and no one in the front..but i could hear the girls playing around in the back. Took them a few minutes to come out. We ordered two sandwiches..they messed that up too! They gave us someone else's sandwich, unfortunately we found out when we were already home. They expect us to come back to get the right sandwich, yea right like who's gonna drive back there. Then the supervisor has the attitude to say, "people make mistakes." Of course you're gonna make a mistake when you're taking and playing around while making our sandwiches!! The nerve of these workers! Also our sandwiches looks disgusting! NEVER EVER AGAIN! They better refund my hard earned money back! read more

So drove all the way from Makaha at around 8:10 so I could make it to subway before it closed got here at 8:29 sign still said open ... walked to the door and the door was locked, two girls hid behind the counter and a few seconds later the open light went off ... I looked at the sign on the door that says closes at 9 not 8:30 not 8:50 but 9... so I think you guys should change the sign on the door to 8:30 and also change your website sign to closes at 8:30 read more

So I went to subway I figure they're all about eating healthy so they would have vegetables! Oh they did but according to the worker weren't allowed to sell me a side order of cucumbers or green peppers because the owner. So I figure I guess, I mean I don't see th problem I'm not asking for it for free. So I buy my cookies and leave, Need I remind you the cookies was extra thin and super hard I'm guessing due to the fact that it was over cooked!! So A friend go back another time and ask to buy the same thing a side order of cucumbers and green peppers with no problem they sold it to her. I must say majority of their workers are very nice with great customer service but for an owner to discriminate against what he sells to certain people is ridiculous!! And that's why I'm rating them one star the owner is suppose to be an example of his workers and that is just crazy!! read more

Not sure what this one worker bee's power trip is, but the state mandate is a face cover not just a mask.There is absolutely NO reason a worker should call a customer a "Karen" when they are already covering their face. Terrible! Apparently corporate and management need to educate their employees. I will be joining the rest of the community and no longer be eating here. read more

The young girls are rude there cut me off mid order and got it wrong after so many times to the point that I gave up because there's no help for them. Waianae fucking attitude read more