The staff were super friendly and kept us updated on how long we'd have to wait. Everything also came out perfect and these were some of the best fries I've ever had! read more

We did it, we tried the McTerri and the fried apple pie--two items you can only find in Hawaii. Both we good! The Mcterri burger is a sandwich with this sort of sweet bbq sauce and the apple pie is the same filling but they fry the crust instead of baking it. We started this tradition to try unique fast food items where we travel so it was a fun stop. Honestly too, food was fresh and one of the better Mcdonald's I've had. Drive through was fast but we did have to pull to the side and wait for our order. Despite this, staff were friendly. read more

McDonald's - Fast Food Near Me - Waianae, Hawaii

At 4:30 to 4:45 am their menu is still serving lunch and dinner, They're not supposed to change the menu until 5 AM so there were supposed to continuing carrying lunch and dinner, I went there on Saturday morning to order lunch, They told me they're only serving breakfast. I told them the website says you're still serving lunch. Until 5am what you're doing is false advertisement., I asked for the manager the manager gives me attitude I asked for her name she gave me her name I asked her to put up the breakfast menu, She says it changes automatic I told her because you're supposed to continue serving lunch that's why it's not changed yet, She argues with me for about four minutes. No one is behind me. A young kinda heavy set guy in his early 20s comes out and he gets really cocky with me and stupid, I asked for his name, He refuses to give me his name, I surrender the video I took that morning to McDonald's management, And filed a complete complaint If you don't like your job and you don't care about giving good customer service find something where you don't have to deal with customers, An honor what your website says because that is your job? And that is what your company is advertising. Don't change the rules for your own comfort, I have the video I will not be sharing it Because it's already in the hands of the people that it's important to if I do not hear from them, I will share the video, read more

They stop serving breakfast early even though on the website it says the should stop breakfast at 11am on Sundays

I went to McDonald's in Nanakuli today there was no long line in the drive thru I ordered 2 Mcteri's and a large fries I was stalled for 10 minutes I flagged down the person running the food she was polite and said she would check on my order she came out a minute later with our order,fries were cold and the mcteri's were not up to par normally I would just see it as a bad day but both Nanakuli and Waianae stores often do this,stalling cars while not being busy and the food comes up cold.Other McDonald's I've been to outside of the Leeward Coast show a stark difference in quality of food and service read more

The best customer service on the Westside, and they get the order right almost every time. In the 13 years of going here, they've been incorrect 2 times, and it wasn't anything major. I highly recommend. The staff is top notch, even though they are dealing with the biggest homeless gathering on the property. They do very well by everyone, it's refreshing. read more

Went to the drive through which was 20 minute wait then ordered and was missing 10 pc chicken nuggets parked and went inside to get missing order to have employee say NO I PUT IT IN THER MY SELF argued with my husband for five minutes then asked him to bring the bag in I went in with the bag and the receipt asked for the manager she looked in the bag and told me you have 2 - 4 pc I said yes I want my missing 10 pc she looked shocked. Now we are eating g cold food HORRIBLE SERVICE read more

Wai'anae has the most friendliest morning crew. I just left and at the first window the cashier was so pleasant. Light chatter and sent me in my way. Second window sweetest young girl. She made eye contact and said, "Aunty have a beautiful day" and I felt her aloha. Wai'anae McDonalds morning crew, gets a huuuuge shot out from me. Awesome job. read more

McDonald's - Local Deluxe - Fast Food Near Me - Waianae, Hawaii

They just don't know how to work they are so slow and they do not know how to work . They almost gave me the wrong order and tried to make me confirm read more

They always forget something I ordered in this case they forgot my mcchickens. Waste my time

I rarely step into a fast food joint but this day I was wanting one of those haupia pies. I stopped in at 1100 on a weekday, the drive thru line was 5 cars deep so I ventured into the establishment. Still no done-in seating. The place was clean, there are a handful of ordering kiosks but the cashier quickly went through the 3 people ahead of me. The bathroom was closed to the public as well as the few tables out front, thanks to the latest Covid rules. read more

McDonald's - Fast Food Near Me - Waianae, Hawaii

The last three orders through the drive through have been wrong. Always forgetting items. This needs to stop. People pay for food and should get exactly what they order. read more

Tonight's dinner was brought up fast. Nice and hot too!! Prices are getting higher and higher but that's up to corporate. 7pm seems to be a good time to dine in just avoid the drive thru. read more

McDonald's - Quick meal - Fast Food Near Me - Waianae, Hawaii

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Got home from McDonalds Waianae and this is what I got. I ordered breakfast for myself and my family. Made a special request specifically for them not to over toast the muffin. Why? Every single time we order, we need to be specific. We need to request it that way. They always burn the muffin and still serve it to their customers knowing it's burnt. However, this morning was by far the worst experience. I would never serve food to my babies, partner, family, friends or even strangers. If I pay for the food and request it a certain way, why can't I get it that way? I was nice and polite when I placed the order. However, the cook obviously knew the muffin was beyyyyyyyyond burnt even though I said the opposite. I hope management does better and hire someone who actually takes pride in what they do. If you are not happy with the job, simply find another. read more

McDonald's - Egg McMuffin from McDonald's Waianae - Fast Food Near Me - Waianae, Hawaii

Someone used my mobile account to help themselves to a meal today. So, as soon as I received the receipt notification, I called the Wai'anae restaurant where this happened. Basically, they were of no use and said there was nothing they could do. The manager on duty didn't even have the decency to talk directly to me and, instead spoke through the staff member that answered the phone. I tried to change my password within the app, but there was no option for me to do so under the settings. So, now I just want to delete my account altogether and it's a cumbersome process as there is no option but to contact McD to request a deletion. It's so annoying! read more

Waianae McDonald's had their dining area renovated recently. Gone are the high tables and chairs. The fast food restaurant now has four touch screen kiosk for customers to use when placing a customize order for a meal. Customers are able to pay at the kiosk with a credit card or even the Apple Pay, Google Pay, and Samsung Pay. If dining in at the fast food restaurant then grab a number to place on the table so the meal can be delivered to you by the employee. I still see a lot of the residents stand in line to place their McDonald's order especially when the customers are paying in cash. Table seating can be found near the two entrances as well as on the right side of the restaurant building. Groups of five or more can be seated near the window areas. Single individuals or two people can be seated near the wall. Outside seating is available for individuals as well. Restrooms are available for customers to use. At 10pm the restroom gets locked up for both men and women. Customers would have to see an employee to have the restroom unlock in order to use the restroom. I for one love using the touch screen kiosk. I'm always paying with card and I rarely have cash on hand. McDonald's Waianae is my go to spot for a late night meal after work. It is within walking distance from my job site and the bus stop. read more

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We waited patiently for our food. Not 1 but 5 out of 10 cheeseburgers had no meat. They fixed our order but there was no remorse or an apology just attitude. This is not the first time. The one star is for the few workers who put their whole heart into their job. Thank you, you guys awesome! read more

McDonald's - Fast Food Near Me - Waianae, Hawaii

Ugh, Nanakuli McDonald's has been coming here since I was a young kid now I'm 38 the 3rd visit this week, and the damn shake or frap machine is always down. Come on and fix the damn machine. read more

Came here on a hot and smelly day. Yes smelly outside don't know what it is but it brought the flies inside. It was horrible. Made you not want to eat but I just came here for the girl toys. Since my girl was collecting them. It was awesome that they had all of the animals not like most McD's that only carry 2 at a time. The employee that was very helpful and awesome was Allice. She took her time and looked for all the toys. And yup she found it. So pretty much the 3 stars is for her.. Would have been 5 if there was no flies all around the restaurant I mean all over. Flying on me, employee, customers (which they didn't mind), windows and probably the food. That was a day that should not be "let's eat at McD's.. Ha ha ha ha Will I go back sure just to make sure I'm going inside to check for flies. Plus the drive thru is always packed.. read more

Nothing like Portuguese sausage, eggs, and rice - with a fruit punch! I always grab breakfast plate when I'm visiting Hawaii because you can't get it anywhere else. read more

McDonald's - Portuguese sausage, eggs, and rice (with aloha shoyu packet) - Fast Food Near Me - Waianae, Hawaii

i literally just ordered a cheeseburger. i open the wrapper to find mayonnaise spilling out from the burger buns. i get nooo onions, noo pickles, and noo ketchup. just a burger, cheese, and enough mayo to feed a village. i took this picture after trying (and obviously failing) to wipe off as much mayo as i could with my eyes watering from gagging at the copious amount of this monstrosity of a condiment. and cheeseburgers aren't even supposed to come with mayo either??? read more

McDonald's - mayo filled cheese burger - Fast Food Near Me - Waianae, Hawaii

Fries and chicken nuggets were stale to the point of being inedible. We went at 6:20PM right in the dinner rush but lukewarm and stale none-the-less. Burgers were good. Also some shady characters loitering in the parking lot while we were there so keep alert. read more

McDonald's - Stale Chicken McNugget - Fast Food Near Me - Waianae, Hawaii

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I was really happy that when we got to waianae McDonald's they had ice cream cause Kapolei was out of ice cream boo went back today March 29 for lunch at 1129 am decided to go to drive thru order the Cpy btrmk ckn meal with fp then order one filet o fish ckn tender meal with powerade and a vanilla cone the cashier was really friendly didn't get her name but very nice then we went to pick up our order which wasn't ready so we had to go to the side for a few minutes which was good because we didn't have to let other people wait for there food after waiting a few minutes the lady came out with the food she was nice as well she Apologize for the wait which wasn't long but the plus side of waiting the food came out fresh my French fries came out nice and not Soggy that's how I like my fries hot and crispy food was yummy will be back again read more

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I had to actually wait on my food to be cooked! Hello! That's awesome! That means it would be fresh...and it was! Have you ever heard of such a thing at McDonald's? How cool is this!?!? And OMG...Taro pies are back! I just know they had me in mind when they brought these back. Thank You!!! They are apply to the thigh delicious!!! read more

I have been to this location many times and really, can't complain a single thing. Well, except that drive thru can get so slow few times. I don't think it's the staffs' fault, sometimes customers fault. They like hanging and staring at pictures on the screen for a pretty long time. Funny, this happened yesterday. The drive thru lane is so short it always always overflows down the main road which is such an inconvenience to other drivers. Dining in is still a No Go as of yesterday. I mostly go to McDonald's for breakfast. You gotta love their freshly dollar any size brewed coffee. If you have an app, they got good deals most times. I normally go for the 6 dollars for 2 breakfast sandwiches. From my experience, the order takers here are expert. They never got my orders wrong unlike other fast-food I've been. The front crew at the drive thru are very nice and happy all the time. That being said, I've only used the main counter once, and I believe it's worth mentioning that there was that one kid who looked really sad and depressed. It wasn't rude but how can I make my customers smile if I am sad and look depress? You tell me. read more

This McDonald's can really use some improvements. Besides the fact that there are two order windows in the drive-thru, it's not very efficient. It still takes just as long as if there was only one order window. If there's a wait at the final window, they don't send the car to the side. Instead, they have the person wait there, causing an extra long wait time for everyone else. Using the app is a joke too as you're stuck in the drive-thru line like everyone else. Oh, and if you want FRESH bakery goods, you can forget it. They say that they make the cookies fresh, but if you order in the evening, they give you the old ones that have been sitting there all day! Maybe the Nanakuli one would be better. Guess we have to drive out farther to enjoy some McDonald's... read more

Counter person had no idea what seltzer water was and didn't listen when I explained that it is plain, unflavored carbonated water. And they don't have the $1 any size drink. What is up with that?! Haleiwa and now Waianae don't offer the $1 any size drink... Poor service! read more

Friendly service with a wide range of options. Poor parking structure, long wait times, and apparently nugget sauce is a hot commodity. At $.62 a sauce we opted to do without. read more

The slowest drive thru in the history of McDonald's existence. I have never been in a McDonald's drive thru for this long. Almost 30 minutes!!!!! Update!! 8/12/18 The worst McDonald's ever!!!!!!!! We waited 25 minutes for our order and the manager tells my boyfriend not to yell. Everyone's getting their order and we're still waiting. The manager was extremely rude and didn't even apologize. I will never go to this McDonald's ever!!!!! Bunch of monkeys running this McDonald's. Go to the Nanakuli McDonald's. They're a lot more professional than these clowns!!!!!!! read more

I tell you, a lot of the time the ice cream and frappe machines are down. Not speaking for just this McDonald's most McDonald's. We all know you guys just closing down the machines early. Let's be real read more

New look, same junk service. Went through drive thru and Mind u I was waiting for a good 15mins for my food in one of the parking stalls. After receiving our food, it was wrong and they don't answer the phone ever! So I had to walk in there and wait in line for another 15mins because there was only 1 cashier available everyone was talking stories and hiding behind the bamboo fence. Retrain on basic training is a must here. read more

It's McDonalds! Quick, cheap eats! Everyone knows it's not the best for your diet, but when time and money are an issue, McDonalds is where it's at! read more

McDonald's - Time Limit: 1 hour - Fast Food Near Me - Waianae, Hawaii

Horrible horrible horrible. 1 cashier 13 people in line. Manager looks at everyone and looks away. Poor management. I guess no one appreciates customer's money in this place. The 2 supervisor/managers in the morning on Saturday are horrible. Yelling at the workers. Needs to learn how to manager under pressure. Drive thru has been out to the road for over 25 mins. read more

McDonald's - Fast Food Near Me - Waianae, Hawaii

This visit is the second time in A week, your employees forgot to Place the dipping sauce in our order! Have you ever had to eat a 10 pc . Chicken nuggets w/ out any sauce, its not that great! It is actually disappointing! What makes it worse is having to wait 20 minutes in the drive- thru line to place an order, then another 10-15 minutes to receive our order after paying for our food. (This wait time is consistent.)Then to finally get home and your order is incomplete! The lack of common sense of your food handlers is unbelievable! I understand we are in a time of crisis. I chose to give you my business and to have the repeated situation of no sauce for my Nuggets is ridiculous! Get it together Waianae McDonalds! read more

One of places that I mostly go to eat since it's fast and easy and has an all day menu breakfast items. Right now, they have limited edition of slushees (minute main: blue raspberry, cherry limeade, & twisted tropic) I really like the value price menu item when I'm on a budget. read more

Single worst McDonnalds in the country. SLOWEST SERVICE EVER!!!! Waiting 17 minutes for mcchicken and 2 double cheeseburgers. UNACCEPTABLE!!!!!!!!!!!! read more

Went to drive through today around 5 pm and I guess a fem boy got irritated with my husbands order and totally forgot that he hasn't pressed the button on his headset and grunted very hard and had a bit of an attitude! I'm just glad I bit my tongue cause I was ready to strike with words ! Customer service at nanakuli mc Donald's really suck and on top of all they always messing up our orders they are nothing compared to waianae's one... then they have great customer service and never do have an attitude or get anything wrong. FYI if your so irritated with serving customers this is not the job for u maybe u should consider working on a farm u 1)no customers 2) grunting just like a pig... suits u well! read more

What a dumpy McDonald's. We were out touring the "non-touristy" areas of Oahu and found ourselves hungry. The golden arches presented themselves over the horizon so I tugged on the wheel and turned into the parking lot. I'll keep my review short and on point. The food was typical McDonald's. I found the staff reasonably friendly. Service was timely. Food was hot. The dining area was a real dump. The vinyl seats were all cracked and shabby looking. The entire restaurant was full of flies! They even had numerous fly lamps hanging from the wall so I gather this is a normal issue with them. Since I live in the Chicagoland area and McD's corporate HQ is right here in Oakbrook, I have taken the liberty of sending them an email, complete with a dozen or so photos of the condition of this location. It's a real downer. If you can avoid this place, I'd highly recommend doing so. read more

Horrible horrible horrible. The line moves super slow. The workers move slower. AND they have zero customer service. Unreal

By far the worst McDonald's EVER!! Traffic jam in the drive thru and took long time to get our food. Then got our order wrong. First missing a fruit punch, we ordered water but instead got sprit, add Mcsauce in cheeseburgers instead got all ketchup, I asked for salt but they gave me pepper ‍ I tell you they need to get new workers!! No wonder people fly food at their windows The only good thing is I called and told them that they got my order wrong and without hesitation gave me the right one and let me keep the first order read more