Food exactly as we ordered and absolutely scrumptious! Great…read morecustomer service, efficient, fast and friendly! Love that they carry Heinz ketchup for their delicious and generous portions of fries!!! The inside was clean just a few hours peanut shells from the FREE peanuts that you can enjoy in the dining area. I will definitely visit this location again. Online order! Makes is super easy!

I've been to a lot of fast food places in my life, but the Waterville Five Guys is in a league of…read moreits own when it comes to customer service. Honestly -- this might be the best service I've ever received in a fast food restaurant. The team was joyful, kind, and clearly loved working together. From the second we walked in, we were greeted with smiles and warm energy. It wasn't fake or forced -- just genuine friendliness from every single person behind the counter. And yes, the food was delicious -- hot, fresh, and made just right. But what really stood out was the vibe. These folks aren't just making burgers; they're building a little oasis of positivity.

I was good food. The only reason why I am giving it 3 stars, is because of my concern with the…read moreketchup dispensers. It looks like there is maggots in it. I watched a few videos on that happening at different locations where they aren't cleaned properly.

Every other order is incorrect and they won't process a return without you being present, so if you…read moreorder DoorDash during your shift and you can't leave work, you're not getting your money back. The manager told the cashier to stop taking orders to get food out, which caused an elderly veteran to leave without ordering as he was forced to stand too long. Every time I go in, I wait an obscene amount of time for my food. I've worked in fast food and I know what busy looks like and they aren't it. Management outright berates customers if they have a question about their order. Someone asked if they make the food when they get an online order or when it's scheduled to be made. Very simple question but they were snarky and rude.

It's always ok - Both food and service. The kids love the…read morehappy meals - especially the toys. It's a convenient location. Drive thru can be very slow, be warned during peak lunch and dinner hours. I highly recommend using the app - it's helpful, you have a record of the transaction and you earn points you can redeem for future app orders. I love that this location has the big mac sauce cups on occasion it goes really well with the McNuggets. Always check the bags to be sure the sauce is in the bag. A couple of times they forgot and they apologized. Diet coke is always a good mix, as you should expect at McDonalds. I have not been inside this location, as the parking lot is usually REALLY full.

Worst service I've ever experienced. We waited 20 minutes and never received our food. When I…read morerequested a refund to my credit card, I was refused. The manager was unprofessional and showed little concern for resolving the issue or providing even basic customer service. Since the business refused to issue a refund for food we never received, I'll be disputing the charge with my credit card company. Very disappointing experience.

Food, for a samich...pretty good. Service was quick but…read morethere wasn't many people in there. They were still preparing to go orders. Ambience, cute for a quick meal. Good place for a decent samich lunchtime.

First time eating at a firehouse subs. I went with the Italian with salami, ham and cheese. While…read moreit had a few slices of meat and cheese, I ordered a small and it was only 3 to 4 inches big. A lot smaller than I figured for an almost $9 sandwich. Flavor was good, but sizing and pricing not on par with other sub shop competitors. I also like to put on lots of veggies on my subs, but the only options there were lettuce, onions, tomatoes, and chopped pickles. Would probably choose another sandwich shop next time.

For fast food this is the best Burger King in the central Maine area. Some of the staff seem to…read morehate their lives. But the rest of the staff are amazing they always make sure that you have a good experience

I am a 76 year old, disabled Vietnam veteran and my wife is a 68 year old retired caregiver. We…read morenormally frequent the Burger King at 44 College Avenue, Waterville, Maine four to five times a week. We are particularly fond of the breakfast sandwiches. We also really like a Whopper at least once a week. The staff has always been very friendly and courteous. At the drive through we have very rarely found that a mistake was made. The issue is not the food. As stated above, we like the food, therefore the frequency of our visits. The problem is the temperature of the food. For breakfast a staff member gave me a hint that I need to ask for extra hot when ordering breakfast and that seems to have worked. I suspect that this means they are 'popping' the sandwiches in the microwave before sending them out. Several weeks ago we went through the drive through, bought two Whoppers, drove the 1/4 mile to our home and found the sandwiches to be literally 'stone' cold. The cheese was not even melted and the bun and patty were cold to the touch. This is not just a time or two but every single time, the only exception being the breakfast sandwiches due to asking for extra hot. This has greatly reduced the frequency of our visits. To add insult to injury, I had the occasion to order a Whopper at the Burger King in Skowhegan, Maine; drove 10 minutes to my friends home and found the sandwich to still be quite warm and the cheese melted. What gives?!!? Thank you Andrew W. Schoening

The drive through is an ai bot that couldn't hear us correctly. Tried to add sour cream to my order…read moreand charge us $12 for it while I was trying to ask for hot sauce. Had to get that sorted at window because the ai wouldn't work. Still didnt get our hot sauce. The tacos were ridiculously underfilled as well. It was overall a stressful and unpleasant experience. I will not be returning, and I suggest others do not go.

Such a terrible location. if you store is open till 2am why stop taking orders at 1:30 and ontop of…read morethat if the order is accepted and clicked to preparing, it should be made. We get food from here all the time and its either missing half of it, not made according to details, or in this case not made at all. Ive spent weeks dealing with customer service just to get 20$ back and its ridiculous. you guys should be closed due to how badly you screw over your customers, or atleast have your delivery service privelges revoked as you are just making them look bad at this point. Hire better workers or make sure they actually make what they accept because this is getting ridiculous and im contemplating sueing at this point. good thing ive saved reciepts. Soooo far below 0 stars but they dont allow it.

I went through the drive through and ordered 2 ice creams and 2 hot dogs. The ice cream came out…read morefine but the dogs I asked specifically no mustard and the ketchup and relish was fine. I got the order and there was one dog with just relish and came to terms with the employees making a mistake the second one had relish and mustard. I am extremely allergic to mustard and this wasn't ok. I tried to get a new one and they said no so yeah I just wasted 17 dollars on food and half of it was wrong. If I could give 0 stars I would. Don't recommend to anyone that has concern for their health and safety.

It was Thursday, April 16, 2020 I was at The window of the drive-through at Dairy Queen I had to…read moreorder there because of the coronavirus as I was looking through the window I saw that none of the employees were wearing masks but I was because of the coronavirus and none of the employees were practicing social distancing not the way to act during the coronavirus time

In house made corned beef hash is delicious! The serving is huge, and I always take some home…read more I've ordered it several times and have never been disappointed. The pancakes are great as well. I definitely recommend this place for breakfast! I'm going to try lunch this week!

The only positive was the lobster roll was good. But pretty hard to botch a lobster roll. I would…read morethink the same for my bacon, egg, cheese on English muffin. ANYONE can make that. Nope. First bacon had a hair on it. Then replacement meal muffin soggy. Egg fried to death, cheap shredded cheddar cheese, and two sad, hardly cooked pieces of bacon. All yours for $8.49! Service was indifferent at best. Waiting to pay at register at front, four different staff went to register and walked away. I waited, and waited. No acknowledgment. No "hey someone will be with you in a sec." They were not busy either so no excuse. Not worth money or effort to go here. Look elsewhere.

Ordered through the app. We live in another town. Travelers save your money. They are giving you…read moreshaved vegetables, as in paper thin . In a Foot Long Sub, you will get 6 leaves of small spinach, approximately 12-16 piece's of shredded lettuce, 4 shaved tiny tomato pieces, 4 shaved cucumbers, 6 shaved green peppers about 1" long if you can find a few onions you are lucky. The mayonnaise was so overwhelming it hides all that's under it. When you want shaved meat, you go to the deli. This was a basic Veggie Sub. My husband's Chicken Teriyaki Sub was in the same condition. Yes it was paid through the app and a nice tip included. Contacted Subway immediately & was ignored. Contacted through email was also ignored. Subway Corporation said nothing either. So in today's market spending money and actually getting something for it is important. A lot of families & older people are venturing out via road trips, so money and value is a huge factor. Avoid This Subway Off The Exit In Fairfield Maine.

Customer service is bleak at best. They're more concerned with gossiping about each other than…read moreservicing customers. When I arrived 1 person was making sandwiches with a line of 8 or more people and the other 2 workers were out back talking. Really aggravating when the app won't let you order ahead, as a truck driver this was a feature I used often when I don't have time to stand in line.

Neither of the workers who made the shake were wearing gloves and one wiped the sweat off of his…read morehead with his hand and then put the EXPIRED whipped cream onto the shake. my boyfriend puked like 10 minutes later because it was definitely expired and it smelled like spoiled milk.

It certainly was a McDonald's. Nothing all too special, but also not that bad. The service was…read moreokay, the food was okay -- everything was okay.