They don't take responsibility. They lie about damages. Won't show you videos. Mammoth Holdings…read moreLLC, which operates various car wash brands, has a polarized reputation with generally poor customer reviews regarding damage claims and subscription cancellations, often cited on the Better Business Bureau.

Suds in Corbin, KY. This has happened to me twice, I have a monthly plan, and use it often. I used…read moreit a few times this month, and when I went to get a wash, it said my card was declined. The rep said as much, and asked if i would like to renew the membership today. I checked my credit card statement. The payment for April went through on the second. This happened on the 21st. I showed him where the payment was not declined for this month, but still argued that it was declined. I am paid up until the next billing date of May 2nd. Again, this has happened to me twice. the first time, I fell for it and paid for a wash, when I shouldn't have had to. Do they pick random customers to do this to to try to get extra money out of them?

Hey People if you use this car wash and pay with your debit card watch your bank statement. I have…read moreonly been here 1 time back in March and got to looking at my bank statement and it says RECURRING Charges from here 32.00 for April and May and as I said only ever been in March and used my debit card so now I'm having to dispute charges and cancel my card all because someone is greedy as well as crooked. So keep and EYE out if you have been here!!!!

My wife went to take 5 car wash in London, Ky. We have a bike rack on the back of our vehicle. We…read morehave been through this car wash many times and they have never asked it to be removed. She informed them that they have never said anything before and they demanded that it be removed and would not even try to assist. Being a paying customer and and being treated poorly because they have no leadership and apparently are not trained well. No customer service. I called the car wash and no one picked up the phone. I guess understaffed with no customer service. I called a customer care and reported the issue. She didn't say I'm sorry or have any concern that she cared or the company. The call I made was delt with as if I was the problem. It was very rude. I guess customers don't care if they lose a customer. She did the cancelation and asked if there was anything else. Again, no apology, no concern, and was not nice. Then hung up before i ended the call. Your guys have the rude part down. I know We don't make a difference but, Really????? Guess they make so much money that they can act that way. Don't use them!!! They don't care about anyone!!!! I hope this anyone deciding to use your service to find another company.

I am a DCOM student who came here for a touchless car wash. I bought the $8 car wash (best car wash…read morethey have), and it was the worst car wash I ever got. the dust/dirt was still all over my car. got out about 40% of the bugs. I could do the same job with a hose. don't come here. not a quality car wash.

Terrible service. I went to wash my truck. The wash missed a lot of spots. I was told the tail…read morehitch should have been removed. No one told me. Talked to assistant manager. Said nothing we could do. you will have to pay again. I said ok Ill pay again. I paid to the assistant that was there. As I was removing the tail hitch. He comes back out. Now saying you will have to use the willow car wash. I ask why I already paid and I took the tail hitch off. He says. I used foul language. What are you talking about? Then threatens me. I ask for his name. "I will not give you my name. I am the assistant manager. Fine. I left

I told the attendant that I needed my wheel wells cleaned. He told me that any of the washes would…read morecover that but I bought the $18 wash just so it got done right. When I pulled in the person didn't spray my wheel wells at all, just the driver door and the wash didn't even wet them. When I pulled around and told the guy I bought the wash from he said "they are dirtier than we normally see but let me take care of it myself." I pulled in and he sprayed my driver side wheel wells only. When I got done with the second wash, the passenger side wheel wells were still completely dry and dirty. I asked him if he forgot to spray that side and he said they weren't allowed to go to the passenger side of cars at all. I asked him why he hadn't told me that either time I talked to him and he claimed he had the first time but not the second. I think he thought he said it but didn't as he seemed like a nice kid that just made a mistake but I left with two dirty, dry wheel wells after paying $18.

I'd been to another location of this wash so I decided to try this location. My vehicle was left so…read moresoapy, including inside all the door jambs. The back end was especially bad and so many suds when I opened the trunk to dry things off. There was an area across the top of my vehicle that didn't look clean at all. I'm disappointed and also do not like leaving soap/chemicals dried on my vehicle. I would not recommend this car wash and will not be taking my car here again.

Please stay away from PureMagic!!!!!!…read more I was interested in a basic carwash, was directed through PureMagic's automated car wash system. Upon exiting I was missing several parts to my vehicle. One of the young workers had a huge box full of random vehicle pieces from several vehicles. I was unable to find any of my missing pieces in the box, because the pieces to my vehicle was still on the ground as several vehicle filtered through the car wash not knowing what damage to their vehicle was ahead. I was instructed to return the next day, after clean-up crew had gathered the daily missing vehicle parts. I returned the next day, after searching through the box of missing vehicle parts. I was unable to locate or identify any of the many parts located in the box. At this point, the young serviceman took photos of my vehicle to submit to their damage claim department. It has been three(3) months, still absolutely no response from PureMagic damage claims department, at this point I call the damage claim department to followup. I was told currently no decision had been made on my damage claim to PureMagic. I would 've rather driven around with a dirty vehicle than a vehicle missing parts due to a "basic" carwash. PureMagic NEVER again!!!!!! What a RIPOFF, I literally paid to have pieces of my vehicle ripped-off!!!!! THE MAGIC IS YOU WILL EXIT MISSING VEHICLE PARTS!!!!!