To be clear, this is not a review of the service. I HIGHLY recommend Tiana at the Union Ave…read morelocation. She is the best. This is a review of the business, both corporate and Memphis franchise ownership. I signed up for S Pass and didn't use it as much as I thought I would, ending up with over $300 in credit for services. I asked the manager if it would be possible to pause membership and still use my credit before resuming. She told me that she could remove my payment method from the account, the membership would still be active, I could use my credit, and add a payment method back later on. Perfect. Except that not only did this suspend my membership, and so did not work the way it was explained to me, in the intervening month the entire program was discontinued. Corporate headquarters informed me that (though when signing up for the Pass there was no indication that I was entering a contract with anyone other than the corporate entity), they took no responsibility for this or the fact that there was NO NOTIFICATION of the termination of the program sent to members. They flatly refused any assistance and told me it was the Memphis franchisee's responsibility to resolve the issue. I called the manager again. She returned my call saying that I could at least begin paying the monthly fee again and not be out the over $300 that I had lost. I went into the store to do so and had booked a service as well. When I arrived, I was informed that I could not, in fact, do this. I was provided a free service that day (the manager, to be fair, was as helpful as I think she was able to be at this point), but am still out a fair amount of money. I hate that I cannot continue to visit Tiana for service - again, she is fantastic - but I cannot give business to an establishment that wouldn't even offer to split the difference on a gift card to keep a loyal customer.

A review that's outside of my comfort zone due to its intimate setting but here we go!…read more My first visit at Sugaring NYC- Memphis was last summer of June but yesterday made my seventh visit. Prior to my first visit, I received conventional waxing services but not sugar waxing. I have heard of the term without the knowledge of the full benefits. That's until a Soror, who's the owner of the Memphis and soon to be Midtown location explained thoroughly. Which encouraged me to give it a try. In short term it's like comparing fruits and vegetables to organic verse none organic. Sugaring is applied to the body temperature minimizing discomfort, still treats discoloration, the clean up is effortless with water and eliminates the usage of tongue depressors. *That's if you're a zero waste savvy.*. Unlike conventional wax is composed of rubber resins and other potentially harmful chemicals. All of my six visits were serviced by Danielle, loved her! Unfortunately she's no longer working at the franchise in efforts of receiving her degree. Which I salute and applaud her because school isn't for the weak! My last two recent visits were serviced by Sarah. Professional, personable and comforting through her words of encouragement. I'm elaborating the word "comforting " because if you're a first time wax (conventional or sugaring) client it could be misleading as everyone's tolerance level towards pain varies. I can say the more consistence the better for the benefits of less pain, becoming more comfortable with the process including your waxer and the swift of hair removal. This location is always promoting special offers on the website or the chalkboard as you walk into the studio. Sugaring NYC's motto "Once you try Sugaring, you will never go back to waxing" is one of the truest statements I can vouch for.

My waxing experience was amazing! I've been consistently getting waxed the last few months and this…read morewax by far has been the best results. This was my first sugar wax and Maya did an amazing job. The suit was beautiful, comfortable, and extremely clean. Maya uses professional products and made sure I felt comfortable during the entire experience. I got the Brazilian, underarms, and legs, and Maya made sure no hair was left behind. 10/10 highly recommend. Best wax spot in Memphis!

I had the absolute best experience at Indigo Sugaring. Maya is extremely sweet, punctual, and very…read moreprofessional. She's very skilled and gentle, and ensures that you're comfortable at all times and thought your appointment. Her space is clean and she made sure to follow all Covid-19 protocols. I received the Brazilian and underarm service and was completely satisfied with my experience. I'm so happy that I found Maya and will definitely continue supporting her business going forward Thank you so much!!!

This was a good experience. I stopped in because they are next door to the Club Pilates that I go…read moreto. The receptionist/esthetician was so friendly that I was intrigued and eager to try the services. I love the fact that they use all natural products to perform their services. The establishment is really clean and conducive to the service they are providing. I got the wax. It was an interesting experience. I did let the student assist and whew...I would say the pain level is consistent with the traditional waxing experience. However, I look forward to going back.

You could show up for the appointments. I booked online end of last week I confirmed my appointment…read moremultiple times. I showed up ten minutes before my appointment time its now thirty minutes after my appointment time no one is here. No one answers the phone it does not even have an answering machine. I should have just gone to the Ridgeway location.

Had been going to another waxing place and was getting super frustrated with not being able to book…read morewith the same person consistently....and as we all know not all waxers are equal. Went to a sugaring NYC and had Juliett. Super pleasant and made the process as painless as possible..lol.

This place is relatively new to the area. It's beside the Las Delicias where the Escape Rooms used…read moreto be. This was my first time seeking a wax in Memphis and I'm glad that I stumbled across this place. When I walked in I was greeted with a warm welcome from the receptionist. She scheduled my appointment; I received a email confirmation and multiple text reminders. The decor is comfortable and cute. They have snacks and water available in the waiting area (no wine). Brittany did my wax! She allowed me to express my concerns and she kept the conversation flowing. They don't use waxing strips and it was the most painless Brazilian I have had thus far. It's so smooth and the skin is soft; no remnant wax. Will be returning in 4 weeks!

Terrible. The waxes are low quality now since the good waxers have left. If I could leave 0 stars I…read morewould.

This place is AMAZING!! Anna, the manager, is so kind and very respectful. Her staff is well…read moretrained and over all just love this store. Store is clean and taken care of.

stomers.1/5 Stars - Terrible equipment upkeep and ruined spray tanI arrived right at opening (just…read moreafter 8:00 AM) and was put into booth/bed number 17, which is clearly their oldest unit, even though several other open beds were completely empty. The machine was literally shaking during the session. The spray tan mechanism failed completely--instead of a mist, the solution literally dripped all over me, and the machine skipped the drying sessions entirely.I left the salon with spray tan drops all over my skin and literally just look dirty. My hairnet was covered in drops. I left a message with the front desk representative for the manager to call me. This representative just came on duty and was very kind. The manager did call back while I was at work, but the initial customer service and equipment failure ruined my experience. Avoid this location until they fix or retire their old equipment. As far as customer service, yesterday was the first day it was negative. I have never seen her before and maybe she was having a bad day. She definitely did not want to be there or listen to what I had to say.

Had my first facial today from Rachel! I was a little nervous (I don't know why), but it was an…read moreamazing experience. I was given a consultation on my skin which was followed by the signature Eden facial to address my own personal skin concerns. Not only did she focus on my face, but she also applied product and massaged my neck and décolleté which was a nice addition to the facial. The entire experience was so relaxing from the cleansing to the extractions. But most importantly, my skin looked so bright, plump and hydrated when she finished. I can't wait for my next one in 4-6 weeks.

I'm not shy. I'll tell you that I've been getting botox since I was 23. And well worth it I might…read moreadd. Because I don't mean to self-congratulate, but no one thinks I'm about to be 31 when they first meet me...they think it is more like 25 and that is all thanks to botox (and Terri). My favorite thing about Terri is that she doesn't overdo it. She's told me "no" more than a few times because she's the expert and doesn't want me to look like one of those Beverly Hills Housewives. Does it hurt? A little...but not as much as wrinkles would. So go ahead, make that appointment. You know you want to.

Stephanie is a professionally licensed and talented makeup artist and hair stylist. She has been a…read moretrusted HMUA for my photography clients for the past 2-3 years. She also offers one-on-one makeup lessons at your home or other location. I promise once you get in front of Stephanie's makeup brushes you will never be the same!

Eyebrows changed my life - I kid you not - and it was all thanks to Stephanie Brick…read more First, let us go back a few months to when I first met her that balmy fall day. I had just arrived at Amanda Hill's studio where we were doing a pin-up shoot. I had been following the Memphis Bombshells on Facebook and really wanted to have some photos like that before I turned 30 (eeeek!!). I had seen Stephanie's work before (both hair and makeup) via Amanda and I knew this chick was a genius so I bit the bullet. Plus, you know that feeling you get when you just *know* someone is cool? Well, not only is she cool but I *knew* Stephanie was a hair/makeup genius the moment I walked in the door. It was love at first sight and now I've had her do my hair and makeup for 3 shoots. She has done vintage to contemporary and I've loved it all. I would hire her to do my makeup and hair every day if I could afford it because it is no coincidence that my dates go way better when I see them after I see her...but this is still not how she changed my life. She changed my life when I booked her for a makeup lesson. I asked her to teach me how to contour my face (aka make it look thinner - hello Kim Kardashian, thanks for introducing me to this concept) and not only did she do that (in the privacy and convenience of my own home I might add)...but she told me about filling in my eyebrows. And THAT is when my life was transformed. I know you think I'm being silly or dramatic or exaggerating...but I'm not. Not even a little. Everywhere I go now I get compliments on my eyebrows and there is a direct correlation between people telling me I'm pretty and me filling in my eyebrows. If these puppies aren't filled in, I am one plain Jane walking through this world. In comparison, my current boyfriend goes absolutely gaga when my eyebrows are done (and he doesn't even know that is what is making him swoon...he just knows my makeup is different and that he likes it.) My best friend's fiancee saw me on New Years and hadn't seen me since this little transformation and literally asked her to start doing her eyebrows like mine. Who knew eyebrows could make someone feel so sexy?! Anyways, not only Stephanie Brick rock my world with the eyebrow revelation, but she also taught me how to correctly do my eye makeup. I've been walking around this world for 28 years with way too thick eyeliner looking like Cleopatra gone wrong...and now (I don't mean to brag but...) I can finally do a proper wingtip! Stephanie was a blessing in my life and I know that sounds ridiculous to some but proper makeup makes a huge difference...especially when you're getting older and trying to hide the flaws and highlight the good. Her rates are completely reasonable and I implore you to give her a try - it can be life changing!! P.S. If you're on Instagram follow her @girlmakesface!