A lady was so patience with us giving us details about their homemade wine. Though, we have a tip for them...provide mugs for mulled wine instead of styrofoam coffee cups. read more

Love this place. Their Bud Festival is great. It is a wonderful way to spend the day with friends having a bottle or two of wine and a picnic! read more

Great place. 11 wines for $10, and we enjoyed everything. I actually chatted with one of the owners who was very friendly. They also had someone out selling pizza and appeared to be very dog friendly (I don't have one, but another visitor did). read more

Wine is mediocre but the staff are horribly, horribly rude. Given that their business depends heavily [entirely??] on its location near to the Sugarloaf Mountain trails and cyclist routes, they should be far more accommodating and courteous to their clientele. People don't go there for good wine but convenience of location. With such rude staff (don't even think of moving a table an inch or they descend screaming ! ), they are lucky to stay in business. read more

I would like to present a fair review, so I will go over the general pros and cons. Pros 1) Scenery 2) Pet Friendly 3) Wines 4) Events Cons 1) Wines (Over Priced) 2) Bad Customer Service (Management) 3) Inflexibility 4) Layout of Services In the past, I have thoroughly enjoyed visits to the vineyard when a customer could get drinks and food in the main building. It was convenient for us. Now there are stations in three different parts of the vineyard... 1) drinks, 2) tastings, and 3) food... and customers need to pay multiple times at the different stations. My friends and I typically get drinks and food. Services are laid out efficiently from a business perspective, but the establishment has an assembly line feel to it now. This may be the reason for some unfavorable reviews. Another reason may be rudeness from management as I read in several reviews. My experience was pretty ugly, I admit. So here is how my experience went...... My friend and I were excited about getting to the vineyard. I went into the main building to buy us food and drinks. More than a year had passed since I had visited the vineyard and several changes had been implemented. I wanted to order the Olive Platter ($14) and a cheese spread platter ($10) along with red wine and sangria. I was told that drinks are served in a separate area... ok, I could deal with that and would just make a second trip. For health reasons, my doctor had instructed me to eat only certain cheeses. I asked if a cheese could be replaced with a little more from another type of cheese from the same platter selection. They said, "no." Two strikes and I had not been there five minutes! I admit that I was not happy and probably expressed this on my face, but I proceeded to buy the items anyway and only said that I was not having any luck there that day. Then, I saw the food coming out in clear plastic boxes. They used to serve food on serve ware. This really added much enjoyment to our past experiences at the vineyard. The clear, plastic containers were like a symbol that this place - that used to be really enjoyable - had lost any soul. Again, this move increased efficiency from a business perspective, but it was still disappointing to see it. The vineyard pockets a larger profit and we're stuck with plastic for overpriced food and inflexibility. I chose to purchase a single cheese platter, but I wanted to speak with a supervisor to just let him/her know that the serve ware was a nice touch and I wished they would consider using it again. HERE'S THE UGLY: The supervisor was a man who stopped besides me. I started talking and he interrupted saying that I was never happy with anything on the multiple times that I had been at the vineyard. And, then, he walked away from me when I tried to respond back to his erroneous comments. Uuuhhh [mind spinning], I had not been to the vineyard in more than a year and this man did not even know me personally. The establishment changes were totally new to me. I got a refund for the food platter, since I was not going to buy from the vineyard anymore! Coming from management, the behavior was rude and completely inappropriate. I asked to speak with a different supervisor. The owner and I went to his office to talk. Well, not much of an improvement from the manager. The owner had been told that I had been unhappy with things on multiple visits. His response was that some people are just unhappy and nothing can be done to satisfy them. He then proceeded to mention that he was a former circuit court judge and that is from where he received this "wisdom." Flabbergasted, I pointed out that the supervisor's comments were an assumption toward a person he did not know (actually, they were a complete lie, but I tend to view individuals in a more forgiving light). I told the owner what occurred and he thought I wanted them to change the way they operate their business. Feedback helps improve an establishment for the better. Yet, the owner and manager do NOT want to hear any complaints. The mentality makes sense to me now, after discovering the owner is a former judge. Judges have god complexes, think they know most everything, and are inflexible. Now I understand the reason staff are equally inflexible and rude. The attitude trickles down from top to bottom. In conclusion, here are strikes against the vineyard for this visit. Strike One - Have to walk to area for wine and separate area for food Strike Two - Food platters are overpriced Strike Three - Food platter selection inflexible Strike Four - Rude, Indifferent Customer Service Strike Five - Assembly Line Establishment read more

Lovely staff, nice wines and scenery, a friendly cat named blackie, and delicious wood fired pizza from fat frankies!

So the reviews on this place were spot on. The staff were beyond rude and the wines are expensive for nothing spectacular. I recommend you give your money to a better place that treats their customers with respect and actually cares that they are paying them for their wines. Will never go back. read more

I love it here! Its so pretty and a great place to either be inside or out if the weathers right! Everyone that works there are super nice. Its also close enough that if your into hiking you can take a short ride to the mountain! Great place! read more

My friends and I went here after hiking the mountain. What a fun place. We had bought a couple bottles of wine and sat outside. Wine was very good. I bought a few bottles to take with me.. def will recommend and go back... read more

Warning - Sugarloaf Mountain Winery is not kid friendly. We were there yesterday for Mother's Day and were told by the manager or owner to shush our kids (ages 1, 1 and 5) and then a little later to leave. We were shocked. They were not yelling or screaming - they were playing happily in an open area and not in anyone's way. Some wine club members apparently found their laughing and playing too loud for the quiet, serene winery experience they wanted. If that is the experience the winery wants to provide, that's fine but then they can't be considered kid friendly. Kids can only sit for so long before they need to move and play. The winery should not be advertising to families with kids and should not be having a Mother's Day event when they clearly don't want children there. Also, these same wine club members were loudly cursing up a storm during their own conversations - apparently that is acceptable to the serene winery environment but not children. A really disappointing experience and we definitely won't be back. There are other wineries in the area that are genuinely family-friendly. read more

I came here on a Wednesday afternoon with a friend and our kids. Actually it was my 5 year old that insisted we come, unfortunately I will not be returning. There was only 5 other tables including us; an early 20 something couple, 2 really loud tables using obscene language and another family and ours. After the loud tables left the GM of sugarloaf came out and basically told us that they like to keep the place quiet and they pay landscapers to keep the ground nice. I was completely taken aback because all the kids (ours and the family we didn't know) were being so good. Yes they were picking weeds, apparently the landscapers forgot to address them, but no they were not being loud. And the other table was so far away from us, there is no way the kids were bothering them. When leaving I thought I'd address the issue, so I expressed my concerns with how we were treated and the response of the lady behind the counter was that they were going adult only due to insurance purposes. Whatever the reasons (although that is crazy to me because most people occupying wineries are families) if they want to go the adult only route then maybe they should address their poorly tasting wines. There are so many other wineries in the md/nova area that I'd rather attend for scenery, wines and consumer service experiences. read more

The wine is decent, a little pricey, but there are very few vineyards in Maryland, so if you want to do tastings and sit outside and enjoy the weather, they know people will pay the price. However, if you have kids, think twice about going. While kids are allowed, they are not "encouraged" and in my opinion they are frowned upon from the employees. We used to love coming to the venue and relaxing with a few glasses of wine and enjoy the weather. There's a big open field for kids to run around and have fun, but "only in a certain area" you can have balls, but only "one side of the lawn." They are even going as far as to get security. This WAS a place that my friends and I AND our children used to love to come and relax and have fun, but now I will reconsider going there again. Not impressed with our recent visit and the negative attitude we got because our kids were there trying to have a good time. Let me add that we distanced ourselves from the other patrons so that we did not bother anyone. Our kids were not loud and they didn't bother anyone.... Except for the staff apparently. read more

My friends and I recently had a very unpleasant experience at the 5th Annual Grape Stomp Event put on by the Sugarloaf Mountain Vineyard. I purchased tickets for the Stomp Festival in advance online. The website clearly advertised that "admission includes entrance to the festival, tasting of our award winning wines, a complimentary glass with engraving, live music, and of course the opportunity to stomp the grapes!. This is a rain or shine event." On the day of the festival the weather was not great, but adhering to the 'rain or shine' statement, on the vineyards website, my party and I continued to the winery expecting to find a festival happening. We were incredibly disappointed to learn from a posted sign that the festival was cancelled. I approached an associate and asked what the protocol was for our tickets since the festival was cancelled, she pleasantly directed me to 'the festival manager' Kim. Apparently, we had become the Vineyard's most recent victims of false advertising. When we asked for some type of compensation/refund for our tickets that we previously purchased, Kim, the festival's/ Vineyard so-called manager, disrespectfully reminded us that their advertising stated "no refunds." All she could do was give us a credit towards a purchase. I tried to explain to Kim that the tickets were more than just bottles of wine but she never took the time to put herself in the customer's shoes. The tickets were meant to include tasting, glasses, music and more. Now I felt obligated to purchase wine I wasn't sure I would like. She told me "it clearly states on the website that there are no refunds. I'm trying to be nice here. You can put five dollars towards a tasting" On top of this the wine was over priced. I asked for a discount on the wine or a free glass. 'No I can't do that. It's an accounting issue.' I've frequented vineyards across the country and have worked in 5 star hotels; the customer service I experienced here was abhorrent. read more