I really enjoyed my experience at Samra. The ladies there were very accommodating, friendly and…read moreanswered all my questions. I highly recommend to everyone

Worst experience ever, I would not recommend this Orthodontist office to anyone. Very…read moreunprofessional and money hungry. The office did not do a good job on my son's braces and when I went to the office to get assistance, Samra wants to charge me more money to put him back in braces even though I already paid over $4k for the initial braces, then there is the endless customer blaming. No accountability at all from Samra Orthodontics..... ZERO. If you want to be ripped off and receive crappy service then this office is for you. If I could give 0 stars I would. Never agian!!!

Dr. Andrey Gaiduchik and his staff are so warm, friendly and accommodating. I am so appreciative…read moreand grateful that they were flexible and willing to take off my son's braces so that this neurologist can get a clear MRI reading of his brain (he has epilepsy). They also switched him to retainers so that would be easier to manage and there would be no issues again if he needs another MRI. It is wonderful to see that they really care about and listen to their patients. I highly recommend this Orthodontic office and Dr. Andre Gaiduchik.

Dr. Andrey and his office were so friendly and understanding! They did me a favor and were able to…read morehelp me keep my non-displaced fixed retainer in a little while longer, allowing me time to save up to have it fixed correctly. My retainer was placed around 16 years ago by an orthodontist who has since retired. I couldn't find another ortho who took my insurance, would fix a fixed retainer, or who wasn't super expensive. I am so grateful to Dr. Andrey, he does a great job of working with you to find the best solution for you. He is very quick, efficient, and obviously knowledgeable. He can diagnose and treat all kinds of orthodontic problems.

After three kids and my constant teeth grinding my dentist noticed my teeth shifting. So, he…read moresuggested a braces consultation. From the calling about the consultation to my most recent appointment, Dr Hu and his entire staff have been very helpful, informative and professional. They helped me figure out how my insurance benefits work and what type of orthodontia worked the best for me. During the pandemic I found myself running out of bands and they were able to send me some through the mail. The whole experience has been the best I could hope for. I even have my daughter coming to see Dr Hu. She's been in braces for about 5 years now. After we moved from the East Coast, I went with another orthodontist first and regretted it right away. After only one visit, Dr Hu has been able to help her out (she has a very difficult problem) and we've gotten more from her visits with Dr Hu than we did with any previous orthodontist. I have also taken my 10 year old to see Dr Hu for a consultation. Since we are in the pre-orthodontia stage, this was merely for getting a game plan together since we know my son is going to need them. Dr Hu explained our options and we went with the more gentler route for now. I would highly recommend New Smile Orthodontics to anyone needing braces. They are easy to schedule with, very helpful, and willing to explain any limitations that they see may be a problem.

I have been with NEW SMILE for about 9 months and they have been so accommodating. Staff are very…read morefriendly & knowledgeable, they inform me well so I never feel lost with my visits. I am satisfied with the progress I've had so far since transferring here, with this care they have given me more confidence with my smile. I am very excited for the final results. I definitely recommend them

Awesome orthodontist and staff! Definitely an office I would recommend any of my friends and…read morefamily for their orthodontic needs.

I'm allergic to dog dander and a patient came in with a smelly dog and none of the staff asked him…read moreto take his dog out. Not what I expected to see at my dental appointment. Despite this, the staff was warm, friendly and extremely helpful.

Facility is beautiful, the administrative staff is excellent, the dental assistants were fantastic…read more My issue was with the communication about the Dr. and which dr was scheduled to provide your care. I do my research before trying a business especially for my healthcare. I came in as a new patient and it turns out I had to get a root canal and crown to fix my issue. No problem, I had one before with my longtime dentist but he was Retired so I tried oak tree dentistry. The Dr I met with I didn't catch his name he was partially bald, rushed through my diagnosis didn't explain much of anything but let me know I needed the root canal, we scheduled it I came back and I was met with a completely different dr. A woman she was of Indian descent wasn't listed on the website as a dr there I was very confused but trusted them. It was the most painful root canal I was there for over 3 hours mouth open getting worked on. My temp tooth fell out 2 times while waiting for my crow to come in. Till this day a year later the tooth is still sensitive. Very unfortunate my original dentist really set the bar, my first root canal was so fast so smooth so painless so this was a COMPLETE SHOCK.

I cannot say enough great things about this dental office! The doctor, dental hygienist, and front…read moredesk staff all have shown nothing but kindness, compassion, and great care each time I visit. My husband and I both happily come here from Stockton to receive the great service. I've recommended them to everyone I know, and have family members who have switched offices.

Let me tell you about the terrible service my family received at the hands of Dr. Wheeler and his…read morestaff member Megan. Dr. Wheeler did not complete my son's braces as he had promised by high school graduation. He promised this repeatedly. Three months after this due date came and went, my son was leaving for college and they expected him to repeatedly miss school to travel back home to accommodate Dr. Wheeler's lapse in service. This office is only open 3-4 days a week. All of this was a disappointment, but isn't why I am so upset with Dr. Wheeler and the office. I emailed and left messages multiple times in an attempt to figure out my options and what I could do to solve our problem of my son needing to complete his care. Megan strung our family along for months. Failing to get back to me with our opinions. I think Megan didn't get back to us in an attempt to make us finish with Dr. Wheeler. Megan suggested we get my son's braces off even though his teeth weren't straight, and that they would keep all the money. Even though they didn't fully complete everything to get my son's teeth straight. I was not will to do this. Once I realized they didn't care to help us. I informed them I was transferring to a new office. Megan even lied to me and said I would receive zero money back. They ended up having to refund me for the retainers they never provided, the money they collected but hadn't provided services for, and the money they fraudulently billed our insurance. It seemed obvious that Megan said we would get no money back to encourage us to stay. They even tried to get us to sign a blank contract. This contact would have allowed the office to fill in that we agreed to NO REFUND. The worst part is that they misrepresented facts in an attempt to keep our money. These guys obviously don't care about their patients. They just care about money. A business is only as good as a business owners ability to handle problems. And Dr. Wheeler completely screwed this one up. Maybe it's his right to not take responsibility of the fact that my son's braces weren't done when he said they would be done. But there is no excuse for trying to steal people's money.

Dr. Wheeler is an amazing orthodontist! Thank you for caring for my teeth!…read more From-Naomi

My kids went to Dr. Sutter for braces YEARS ago and today my now 31 yr old son had a broken…read moreretainer poking his tongue. I called the office on the slim chance they could help. They got him in within the hour and only charged $50! THANK YOU SO MUCH! You made sure my son had a Happy Holiday!

From being called a "beaver" to a "bucked tooth" all through middle school and a bit of high…read moreschool... its not until Dr. Sutter came into my life that those types of bullies disappeared. Dr. Sutter has changed my life! God Bless you Dr. Sutter! -Misa Jauregui

I did indeed move the rest of the family over to this office. They are so wonderful. They work with…read moreyou and your insurance and make sure you use it effectively. Dr. Bal and her team are so helpful and want you to get the most for the money while also getting the care you need and deserve.

It's always an excellent experience, very professional. Staff is polite, courteous, and efficient…read more Doctor Bal is simply outstanding!

Family dentistry is supposed to be for the entire family, but their care and concern for my…read moredaughter was abhorrent. They were late for starters, 9 am appointment and we weren't in the door until 9:10. We weren't the only patients waiting. Thus none of the stations were ready. If they have creature comforts for kids they weren't out and the staff wasn't bringing them out, to the point of they couldn't find the remote for the overhead tvs that help keep the kids distracted. They refused to find the remote so no distraction for my kid. When Alex showed up he had no patience and tried to force his way into her mouth. I asked him to stop so I can console and get my kid to relax but he ignored me ( I would give benefit of the doubt but his assistant heard me and she was further away. I know because when I said stop she pulled back). I had to physically grab his shoulder. No one like touches so I understood his irritation at that but my concern was with my kid. He states that if she can't handle this then he wouldn't be able to go forward with the procedure. I asked for a little more detail so I could talk my kid through the process and it turns out that he was about to perform a procedure that we hadn't confirm!ed The office had messed up the paperwork and put down the wrong thing for the wrong day and person. At this point my irritation level is high so I questioned the professionalism of the establishment. He wasn't happy that I called out the multiple failings of this office that morning and we were asked to leave. I asked the women on staff if I was wrong for protecting my daughter. Why couldn't they take the time to find the remote to distract a little girl from the sounds of drills and suction which can be scary for a kid. They were already late so what's another couple minutes? Why rush my daughter and then get upset because she needed a little reassurance? It's hard sometimes to not believe that our mistreatment wasn't because of our skin tone. In honor of AAPI month I won't say that I will never go to another Asian dentist or doctor again but I know I did the right thing in protecting my daughter from Alex Jhang!!

Though I previously left a 5 star review at this site, after being a customer of three years I am…read morewarning all patients do not come to this location!!! I initially went in for a cavity filling, which later turned into a root canal per Jhiang's suggestion. I got referred to an endo to complete the root canal. Endo I got referred to was actually a general dentists, and could not perform my root canal. I was without any help from the receptionist who suggested and drafted my referral, and forced to find an endo on my own to finish the root canal that was already started!! Again -- i went in for a filling!! It took weeks and I was left in great pain. Now here I am six months later ready to purchase my crown and I've been informed that dr.Jhiang has "dismissed" me as a patient since January 2023. If that was the case, why was I getting texts that I was due for a cleaning? Keep in mind I've had no prior issues with this office except for the receptionist, Berta, who was rude and unhelpful with the referral process. She not only gave me a referral to a location that could not even operate on me, but did not aid in finding any other options. She was extremely rude despite me being in deep pain, and I had to find my own provider to finish the job this location couldn't complete. I was not given an explanation for my dismissal except that I missed two appointments -- I was unaware of this "policy" and I think if this office is going to make patients lose their dental providers, a warning would be nice!! AsDr. Jhiang has been nothing but exceptional, his receptionist Berta makes simple processes difficult, is extremely unhelpful and it's clear her biases have now resulted in me being dismissed by my dentist of three years -- still without my root canal treatment complete!! Wow!! If this is how Dr. jhiang's practice will treat long term patients, as even I've brought my mother to this location to receive cosmetic work done out of pocket! The lack of hospitality, communication and flexibility is ridiculous here. Glad to be gone. At least their receptionists are no longer pocketing cash payments like was occurring in 2021. I stayed through that mess just to be "dismissed" Never even heard of that. Will be finding an alternate site.