Fast response,was able to locate under slab Leak and repair without guessing. Jeff knows what he's…read moredoing. I would highly recommend his services.

Great company with great ownership. Very professional, knowledgeable and promptly responds to…read moreemails and phone calls. Highly recommend!

Just had them in to locate a leak. On the phone when i booked the appointment I was told "99% of…read morethe time I find it ". I was charge for thermal imaging 2 hours $1,000 + then for every hole he put in the walls it was a additional $250. Total $1,700 and he was not able to locate it. Oh and he said I can come back when its leaking to locate it ...... I wish they had said that when i booked it Waste of $$$ Cant recommend theses guys

I do not recommend Chicago Plumbing Experts. I just bought a house with my fiancé and there was a…read morehorrible smell coming from the basement. The inspector advised us as to what the issue could be and we asked Chicago Plumbing Experts to provide a quote to fix the issue. Will diagnosed the issue as being a busted P trap. He provided a quote for $3,879 to break up the concrete around the P trap, install a new P trap, hydro-jet the drain and sewer system, and "re-concrete kitchen drain/vent line assuming line is fine." As new home owners, we thought this was a fair price and we agreed to the price and the invoice, and two guys (I can't remember their names) came out to address the issue. They were 1.5 to 2 hours late and when they arrived they were unfamiliar with what services they were to be providing. We actually had to show them our copy of the invoice so they could familiarize themselves with the job they were supposed to be completing. After about an hour, they notified us that they needed to go buy some supplies. This seemed normal, but they were gone for three hours. When they returned they told us they had to go all the way to Brookfield (from Chicago) to retrieve the hydro-jet, which was supposed to have been brought with them to begin with, according to the services listed on the invoice. Now the kitchen drain. I will accept fault for accepting the wording of the invoice. We knew the kitchen drain was NOT fine, and I assumed they would fix it once they removed the concrete and confirmed that it wasn't fine. They did not fix the kitchen drain. They removed the concrete, confirmed what the inspector had already told us, and used a towel (provided by us) to fill the gapping hole around the corroded pipe. They told us they could re-concrete the drain, but it would need to be serviced in the same way as the P trap (meaning it was going to cost us another $4K to properly fix the issue because they needed to break up the concrete, install a new pipe, and re-concrete the kitchen drain). In addition to this, they decided to hydro-jet the drain and sewer system by using the stack in the basement. They broke the cap on the stack and did not have a replacement in their truck. They told my fiancé what he needed to buy and told him where to buy it. They were about to explain how to install it, but he told them he wanted to go buy the replacement cap and have them install it before they left. They told him the cap needed to be 4 inches so that's what he bought. It turned out the cap needed to be 3.75 inches so the cap my fiancé bought didn't fit. They instead filled the hole with plastic bags and said they would come back to fix it, for an additional charge. They didn't even end up using the stack to hydro-jet the drain and sewer system...they used the catch basin in the backyard. Breaking the cap on the stack was entirely preventable. We called to complain to Will after they left two holes in our basement and he told us they would be back on Monday to put a cap on the stack and to re-concrete the kitchen drain, as discussed. They did return on Monday, but they were there for less than ten minutes to put a cap on the stack and then they left. Although they were there twice, they did not clean up their mess and I had to dispose of the extra rags and their water bottles. They did correct the issue with the P trap, but it was NOT worth it. The service was very unprofessional and overpriced. Advice for new homeowners: assume NOTHING and get EVERYTHING in writing, whether you hire Chicago Plumbing Experts or someone else. Save yourself the expense and the headache.

I've read the reviews and figured I call to find out if they can come over and give me a estimate…read more Spoke to someone and they told me that it will cost $175 before getting to my house and and it can goup when they get there to see what they need to do at the site. I don't get it, if they give FREE estimate, it should cost me no $$ for them to come over.

I had a drain pipe collapse in the front of the house. I called and they were out pretty much…read moreimmediately. The water in my basement immediately drained when they opened up the collapse. For the duration of the job which was extensive , I was walked through the processes, and Care was given to make sure that in the meantime my basement did not flood again. You can spend your thousands of dollars on cameras and high-tech evaluations, but I prefer the wisdom of someone that has had his hands on experience for so many years. Bill and his crew diagnosed and solved the problem. He quoted me a price and charged me less because it came in as less. I prefer is honesty and his skill and I recommend him and his crew highly

Very fast service. Came out within the hour and stayed until the job was done…read more Would recommend.

Mr Dunbar did return! He installed the vanity and had the debris cleaned up. I have learned there…read moreare service people who do care about these reviews. Based on my knowledge of services to help the consumer, seldom do I need to write off these experiences as a loss! Thanks for returning.

SUPER satisfied w the quick response by Karla the manager upon the initial inquiry I submitted…read more AMAZING cust service They confirm a two hr window of arrival When the technician is en route, they text you an eta WITH picture (super safe and reliable) My Ma needed her leaky toilet fixed. Erick L was AMAZING with communication and transparency with every change/new finding. Erick and Karla are reasons why successful businesses exist!

10/10, Highly recommend! Eric and the team were very professional and quick. When I reached out…read morethey were so nice and did everything they said they would. I''l be recommending them to all my friends and family!

BEWARE ATTEMPTS TO UPSELL…read more I was recommended to this company by Navien for install of a simple Taco external zone valve panel. The technician Steve who came out was friendly and knowledgeable and seemed to know exactly what needed to be done. I even asked Steve if he thought it was a major job and he said no. A couple days later I get an email from Bob (who I assume is the owner or higher up person) trying to completely upsell me. He said he thinks the whole system should be completely re-piped despite the system currently working fine and Steve not mentioning this at all. He also said he was only interested in giving me a quote if I wanted to go the re-piping route and outright refused to give me a quote for just the panel install. I would recommend people to look elsewhere or at least get a second quote before dealing with this company.

I called them for an air conditioning issue. They were here two hours and charged me $475. Turned…read moreout, the problem was a built-in feature of the nest thermostat. They did not actually repair anything. I felt a charge of $475 for two hours work was outrageous......Will never call them again.

Waited an hour for him - no show This company may be best…read morefor Southside of city given that this is closer to their location

I've used them off and on for emergency plumbing services since a pipe burst in my front lawn about…read more5 years ago. So when I called about putting in new bathroom fixtures because I was going to reglaze my tubs and Jimmy mentioned that they do that as well, it seemed like a good deal to just have them do that too. I've done it before but I didn't really want to. He even offered a guarantee for the work. Nice. Except I then find out they have zero clue how to refinish/reglaze a tub. They came in with not enough supplies (I discovered days later that they used my painting supplies that I had stored there to paint the apartment so obviously there was lint and debris in the glaze). They did one tub in white and the other in gray. Then told me it wasn't gray while we stood there looking at gray. They came back a 3rd time after I complained and I was feeling hopeful because they scrubbed it out and did a thin layer which might have worked out but then they came again and applied the second (third) coat and it was horrendous again. I was gonna eat the loss because it was clear at this point they didn't know what they were doing but everyone was being a good sport about it. But after seeing this work , Jimmy asks for the remainder of the payment. What? You should be offering me my money back seeing as how I will not be able to get a professional to come repair this and may have to buy tub liners now. So I balk because this is embarrassingly terrible and I'm definitely not sending more money for it. He tells me to let it dry and they'll come back on Tuesday which would be the 4th try. He didn't show up or call and I didn't expect him to. I've shown that vacant unit 6 times since last week and you know what ppl ask if I'm going to fix....the tubs. They look terrible, they're rough, bulky, and they didn't even caulk. People keep asking who did it and if I paid for that. I'm embarrassed to say that I did. I paid $600 and I could have gone to Home Depot and bought 2 $50 reglazing kits just like they did and gotten better results. I'm pissed because it's clear that it was a lie. They do not, in fact, reglaze tubs. It looks more like something they wanna practice at and I got to be the test dummy.

We had a great experience with Ace when we needed our sewer line partially replaced. We got quotes…read morefrom multiple companies and Ace not only came in well under every other quote, they were the most comprehensive in diagnosing the problem, discussing different approaches, and mapping our system in order to minimize how much of our yard/sidewalk would have to be excavated. The communication from Ace was outstanding throughout the process, which was delayed by weather and complicated by obstacles from previous repair attempts by another provider. Their guarantee that they'd address any emergency repairs immediately gave us a lot of peace of mind while we waited for the ground to thaw for the line replacement! They handled the permit and inspection process seamlessly as well. We will continue to work with Ace in the future and would highly recommend them.

We really appreciated their quick and friendly service, would definitely recommend them!read more