I can't say enough good things about Sullivan's in Brewer. I had been to Sullivan's in Falmouth…read moreand did not like them at all, so it was a nice change to get top notch service. They are fast, friendly and take time to go over everything with you at Brewer. They even took time weeks later to check the pressure and all when the car read that the pressure was wonky, free of charge and with a reassuring attitude--and this was from the youngest member of the team. It was a great experience all around and I have no qualms about recommending them.

We made our appointment online for 4 new tires, and while I was a little concerned about not…read morecontacting the store directly, the online event worked seamlessly. We were in and out in 3 hours, with a very nice waiting room. A courtesy van was available, but we moseyed across the street to Marden's, then had lunch next door and called it good. The service folk were friendly, professional and helpful with the online rebate forms.

This place is incredibly well-managed. There was a long line but it moved quickly. When we were in…read morethe garage, the vocal communication was incredible to hear. I felt like I was watching a training video. I can't remember the last time I was at a business that was very busy and had such a positive vibe to it- everyone seemed to love their job, no one seemed miserable even though it was 10 degrees. I am definitely coming back here.

Been coming here for years. Only place I go for oil change. Excellent management. He sets the tone…read morefor the entire staff - they are always friendly and quick. Damnit, I forget the managers name. Young guy. Super friendly. Been there for years. Has in his memory the oil change light reset codes for EVERY car. Double his salary! Its rare to find a business that stays consistently good in service and this place has since my first visit 12 years ago.

DO NOT LISTEN TO THE OLD REVIEWS: The shop is under new management and staff!!!…read more Michael Napolitano is the reason I have full confidence in this shop. Not only does he really want to help people, his crew is really knowledgeable and are always willing to go the extra mile to make sure the customer gets the best value. The hospitality and service they were able to provide to me is the number one reason I'll be coming here from now on. As long as Michael is there, this place will continue to be the number one choice I recommend to friends and family.

After one pretty poor experience, and one marginal experience, I decided to give VIP another…read moreanother chance. I'm not sure why, but they get one star for being consistent. One tech told me I needed a new engine since my oil was so dirty - apparently he had never seen a diesel engine in a passenger car (diesel oil turns black immediately), another spilled oil all over the underbody splash shield and didn't bother to clean it up, leaving a mess on the driveway. The third strike was refusing to use the manufacturer required oil, because, well who knows.

On New Year's Eve, I called Route One to help me out with an oil filter issue. They were the third…read moreplace I called that night and I didn't expect them to be open either but John said, When can you get here? and I booked it into town. As I had just changed the oil myself and didn't want to replace it, they were happy to just do the filter for me. I expected to get charged for a full oil change but instead they didn't want to charge me anything. When you encounter such decent people, you want to give 'em a big hug and your next-born son - because it is such a rarity. This is not a franchise but a stand-alone family business and everyone who needs an oil change should go there. Finest kind.

I stopped in to get an oil change they gave me choice of oils I didn't realize mobile was much more…read moreexpensive. When I questioned the bill the manager gave me the price of the lower oil without question. Excellent shop excellent service highly recommend this shop.

Had another vehicle failure Friday around 4 pm when most businesses begin shutting down for the…read moreweekend. I backed part way into a parking slot when the transmission linkage broke. I called VIP Brewer and was told I could tow it there but the earliest it would be looked at would be Monday by one of the specialists. Our favorite specialist 'Wes the Wizard' would be off untiI Tuesday. I rode with the tow to VIP and waited for a ride home. Saturday morning Paul at VIP called to say that Wes was working and repaired the transmission linkage even better than the dealership could've done! No surprises there! What an incredible Wizard and support team! Thanks VIP of Brewer,Maine!

Logan was very attentive, kind, and helpful. His service was quick and effective. Thank you so much!read more

Quick/friendly/ done correctly. Can't ask for much more than that…read more Staff worked very well together.

Great service! I was there in for an oil change on 2/24/2026 and the crew was fast, professional…read moreand efficient. I've been going there for a few years now, and I'm always impressed with speed and teamwork by the guys there. Highly recommend them, and the price is very reasonable. Thank you

As always amazing and effective service Adam and his team are efficient and professionalread more

They hired a person named Eric. Eric has a unique skill. He can find the problem or impediment to…read moreabsolutely anything you say. I have been a delighted Customer for 7 years. I asked to come in the afternoon and read a book while they replace my front brakes. This has Never been a problem. Eric you see requires the car be there by 9 am, 10 am at the latest in case he can't find parts. You've heard of a Debbie Downer? That's Eric.