Today I returned to Sullivan Tire in Salem, NH, for a new set of Goodyear tires and related services. They did a really fine job on the installation and alignment. There were no bad surprise, just real expertise and polite service from everyone. My only concern.....the lot is so small for the volume of business they do and one has to be very, very careful navigating around. It's worth the trouble for excellent care they give my car. read more

Not expecting this to happen Today. They were nice guys, tires were available and very fast.

Jeremy and Brian from the Salem, NH Sullivan Tires are two of the most compassionate, empathic, and kind gentlemen I have ever encountered. I stopped at the facility with a badly damaged front tire. They helped get me on the road quickly and safely in order to pick up my husband from dialysis. They are the best. Thanks for employing such fine gentlemen. read more

Very professional help with my tire problems. They were able to see me on short notice and correct the stem and sensor problems quickly. They asked if I would like to wait and gave me a ride back to work. They gave me the best experience dealing with vehicle maintenance that I have ever had. read more

Brought a newly purchased Jeep to Sullivan's for state inspection and mechanical issue with vehicle pulling to the right when braking. They diagnosed defective left and right tie rods and track bar. All three parts were replaced and inspection sticker and alignment completed. Over the next couple weeks, noticed it still pulling to the right. Back the Jeep went to Sullivan's and then they said: defective front lower control arm bushings...they don't do those. Being a Jeep with 2" lift with large tires it was recommended adjustable control arms and then bring it back. Also, they said the brakes were fine, even though right rear was missing the pad clip. I believed there was an issue with the caliper or brake line on the left side given how it wasn't braking unevenly and had stated such, they went on about the "Lifted" being the issue. After replacement of the control arms, I returned to Sullivan's. Dropped it off, waited all day to hear, called ~3pm, and they claimed problem with their lift, a vehicle stuck on it, and my Jeep was next in. 20 minutes later they called and claimed more parts needed to be replaced... nothing specified...of course I asked "why I wasn't informed and what parts? " ...rather than explode, I picked up my Jeep. Seriously... Took the Jeep to an unnamed service/gas station in town and they found defective caliper and brake line on the left side.... I expected Sullivan's to push parts ... that's their business model...but to grossly misdiagnose a simple braking problem... I can only imagine how this lack of diagnostic skills cost other customers un-necessary repairs. If the service was so bad why two stars? at least the parts they replaced are considered reliable... which is more than I can say for Suliivan Tire diagnostic abiltites. read more

I not only trust Sullivan tire with my tire needs but all of my maintenance. The Salem NH location has simply been great no matter who my service advisor is. They are true partners and have kept my vehicle in good shape at a fair price. Simply great experience and would highly recommend! read more

I went into Sullivan tire with a flat and had to leave the car overnight. The next morning, I received a call saying it would cost over $300 dollars to fix the flat and replace all the sensors in the tires. I told them that was the tire they replaced the sensor in three months ago. I told them I will be into pick up my car, and they said no problem. When I went in to get the car, they said they could not fix it because the tire would need to be replaced, and I needed to replace all four tires because the car was all wheel drive. I took the car to another tire place and had it repaired for $30. Would I go back to them for work. Hell no! read more

Despite the service dept being down two techs, they got my tires and alignment done in a very reasonable amount of time. Have used this location several times and always happy with the service and value. read more

Things went smoothly and when an issue came up they made sure to address it right away to ensure that it was resolved. The staff was extremely friendly and made sure that you felt comfortable read more

Friendly staff, timely service, good prices. Get you in as soon as they can, recommend services that should be done, but no pressure.

Can't say enough about the people who work here! Professional and courteous and kind. I was going to NYC over the long weekend and last-minute realized I hadn't had my tires rotated in ages. They were booked, but were very accommodating. I'm so glad I was able to get an appointment, and so very thankful for them seeing how bald my tires were - they were bad. It's been such a dry summer, and during a recent storm in May I'd hydroplaned but thought it was because of the down pour I was in. Their attention and service mattered, and we drove through a very bad rain storm on the way home from our trip, and without the new tires we would have been in bad shape. So thankful to the team at Sullivan Tire in Salem, NH! read more

Always great service, on time, and ready when they say it will be done. We've never had a bad experience with Sullivan in the 5 years we've been using them. read more

I received an oil change. There was an issue with it and it leaked all over my new driveway. They gave me rags that were useless. So now my driveway is stained and I've only had it for a week. They decided to refund me without my asking. Instead of refunding me they charged my card again. And instead of correcting it, they went away for the long weekend. They tried to tell me, again without my asking, that they were doing me a favor by not bothering me on the holiday weekend. What they were actually doing was not bothering to refund me because they had already batched out. If they had to lie they could have at least said they realized it this morning instead. Disappointment all around. read more

The associates were perfect and very Cooperative. Got the work done in little time and I couldn't have been happier. Recommend this location a hundred and ten percent! read more

Giving 1 star review for the fact they did not perform said services ( 4 wheel alignment ). Purchased 4 tires about 700.00 ( good price ), however they did not do the alignment (Fact). For that I give 1 star, down right lied to me. I'm an honest customer who just wants honest work/service done. I know I will get a reply from the business ( please don't bother me ) I will not be back ever... read more

My granddaughter needed brakes and tires and I was going to pay the bill. Everyone at Sullivan Tire was more than helpful and provided great service. The service people kept me informed as to cost and called me for payment with no problems. The people at Sullivan Tire treat you as a valued customer. read more

DO NOT GO HERE!!! I put on 4 new house brand tires here and got suckered into buying their warranty. 15,000 miles later and my tires need to be replaced due to feathering! I called the Salem location and they tell me the warranty only covers blowouts and not wear - how convenient. The guy on the phone insisted it was my fault because I hadn't serviced them properly - I get my car serviced at the Honda dealership and have ALL the records. These people will steal your hard earned money - crooks!!! read more

The staff, especially John was professional, courteous, patient and thorough. Entire experience was sheer pleasure. I will be recommending to friends and family. read more

Always prompt, professional, courteous. The team has helped while I've been on the road in South Carolina by phone and they provide maintenance and repair service for my Malibu and F150. read more

Needed new tires. Got a great price; got an appointment right away; the change & update was done in the time I requested. Everyone was pleasant & professional! I highly recommend Sullivan Tire. read more

Took a while to get an appointment to somewhat fit my schedule but other than that was a great experience.

Scheduling on line and service at branch was prompt, polite and informative. Decided on Sullivan because they carried the bland if tires I wanted at a good price. Service did take 1 hr longer than stated without explanation. read more

Great service friendly workers they keep me informed about services I needed and what was being done. They check everything and keep me feeling safe.. read more

I stopped by Sullivan Tire in Salem NH because I got a flat tire and wanted to see if it was repairable. It was not, but they took the time to clean it up and remove it from the rim to find the problem. On top of that when they realized that they did not have the type of tire I needed for replacement they figured out which one it was, typed it up for me and told me where I could go to purchase one. And they disposed of the old tire as well. All at no cost to me. I should also point out that when I went to pick up my rim it was after 6pm since I got stuck at work late. They are supposed to close at 6pm and yet there were at least two employees still there taking calls and helping me out. Many thanks to Rico and all the employees that were working on 1/9/17! read more

I was down in Salem at a conference M-F and found a nail in one of my tires. I knew I was in need of four new tires but wasn't quite ready to replace them yet. I had a local tire center up by me in the Lakes Region that intended on using. I took a chance and stopped by Sullivan Tire of Salem for 4 new tires. What a homerun that was!!! They treated me like a life long customer. The price and service were second to none. I wish I had this service center closer to me. The employees were professional and courteous. Thank you Salem Sullivan Tire !!! read more

John at the front desk was phenomenal! He was busy having several customers and handled each one, that I saw with complete professionalism. I am really impressed by his customer service skills, knowledge, and willingness to help. Even though I was not a current client and didn't have an appointment, John went above and beyond so that I could have my car fixed as soon as possible. He called multiple places and somehow made it work out. It occurs to me that John wouldn't have been able to go out of his way as he did without the support of the Sullivan Tire team. They're all doing great and earned another customer in me. Thank you John & Sullivan Tire! read more

I had a state inspection, an oil change, and a brake-fluid change here in February. I was there for maybe 2 hrs. I also had some other work quoted (Air filter, cabin air filter, spark plugs). The guy I talked to was friendly, and not pushy. I was happy with the service I had done, as I was not going to replace the brake-fluid myself, and didn't have the time to change the oil that month. I do have to say that I found the other quotes were pretty high - they use higher priced parts (compared to if you were to buy the mid-range or low range parts yourself and do it). Not sure if you can request else wise. I know they often have coupons available as well. They called a few weeks later to see if I was happy with my service. I would likely return for things I would rather not do - depending on quote. read more

Wow wasn't expecting to get scammed. Went to sullivan tire to get a new battery installed. Front desk man comes out to me and tells me that I (me) striped the bolt to release the battery from the locked down position. (when I tried it myself) the days before. says sorry we have to charge you extra $50 for the labor. Then the operator who took out the battery and installed the new one came out when the other guy (irish accent ) wasn't there and says oh got it out no problem and it wasnt stripped. So Guy #1 Lied to me to extra $$$ I will NEVER visit sullivan tire again. read more

I usually try to avoid "chain" automotive service centers, but the guys at Sullivan Tire have definitely earned my repeat business. I take 3 different vehicles to them for inspections, oil changes, and tires as well as some major repairs to my old Subaru. They are courteous, professional, and always willing to work with me. They have a courtesy van to make dropping off and picking up your car a breeze and so far I've always been able to get the appointment slot that I needed. Some tips: Buy 3 get 1 free tire specials: You might find cheaper tires on the internet, but when they run this special, there is no reason not to shop here. Lifetime Alignment: I live on a dirt road that is often more potholes and ditches than actual road. This one has paid for itself ten times over! Chris R http://www.goinpostalnh.com read more

Integrity and Excellent Service. I have been repeatedly impressed with the excellent service and especially the customer service at Sullivan Tire in Salem, NH. They explain in detail in layman's terms what is needed and they honor their commitment to treat you like they would treat a member of their own family. I HIGHLY recommend these guys! read more

Place was great. I called for winter tires and asked if they price match; no issues. Booked an appointment. Took my car on time, finished early (1 hour), and I'm done. Great job. read more

I had to have my car inspected. The car failed. Sullivan tire gave me a list of what needed to repaired. To get the car to pass inspection, I had to replace a ball joint. the price at Sullivan was 132.00. I left and tracked down a ball joint for around $25-30. I repaired the ball joint and took it back. I asked the attendent why he had a ball joint for almost 6 times as musch as any ball joint on the market. His response was they used the best parts. I find it hard to believe that everywhere else in the world has ball joints for 25-50 dollars but at Sullivan they cost 132.00. Then I called customer service 800 number. I talked to a gentleman who said he would get back to me. I am still waiting. If you want to get fleeced then go here. read more

It was time for my first set of new tires after my factory tires on my car needed to be replaced. I choose Sullivan tire due to the location near my work and a special 3 for 1 deal for a certain set of tires. I went in for my tires on a saturday. After a fairly quick service (about an hour and a half) there was a new set on tires mounted, balanced, and aligned. With this type of experience Sullivan would be a 4 star rating, maybe a 5. However, there is a reason for my 3 star rating. After coming home and cleaning my wheels (they were extremely dirty from the shop) I realized that there were two wheels with a few very visible scratches. In addition to that there were a few chips on the wheels as well as a small section where the clear coat was removed on the face of the wheel. I obviously was not happy with the damage after spending a good amount of money. The next Monday I brought the car back to show the damage expecting that I would have to put up a fight to get the wheels fixed. This was not the case however as the store manager Eddie was apologetic and non-confrontational about the situation. It took another three days to get the wheels refinished while Sullivan paid for a rental car for me. When I picked up the car, the wheels looked as new and I headed on home when, what a surprise, another problem arised. My TPMS sensor lit up the dashboard. Another issue I had to go back to Sullivan to fix again. In the end it was obviously a hassle to bring the car back so many times and a very avoidable situation if the workers were just a little more careful but at least Sullivan, and more specifically the manager Eddie, took care of me and made good on their mistakes. read more

The salem n.h. location is my Sullivan Tire. I wouldn't go anywhere else. Very knowledgeable,courteous waiting area is clean & comfortable.

Heard a "banging" noise in my tire, and went to the tire shop promptly. Technician discovered a screwdriver in the tire, and thankfully fixed it. Saved me hundreds on new tires. read more

I can't say enough good things about this place, always applying discounts that I had no idea about, always very realistic about time frame, always helping me search for the best price, and I never have to wait too long. I get all of my work done here, and have for years. Their customer service is fantastic. read more

I broke down and had my car serviced at this location.Friendly service quick to get a look at the problem , failed at the time to repair the car . After stating I needed the car @ 2:00. The car is still not ready at 4 . Very poor - I asked ahead of time before I gave them the job maybe 2:30 - read more

Arrived a little early for my appointment to get my tires installed they were really helpful and really were informal about everything that was being done. I did take about 2 hrs since something came up that needed to get changed but they were quick about changing the bolt and got me in and out within the time frame. Will recommend coming to this place in the future read more

Great customer service! It was an icy morning when I felt so unsafe driving to work. I decided that I should have my tires checked out and found that Sullivan in Salem NH was open (7am!). I stopped in they quickly took a look at my tires and helped me make the most appropriate choice for my driving habits. The price was good, the service was superb, and I have been driving confidently to work in all kinds of conditions every since! Thank you Sullivan, I have found my new auto service center! read more

Low prices here!! Worth shopping. Had the tires I needed in stock, got me in ASAP and didn't screw me on the price!!