Excellent appliance purchase experience. Attentive, helpful, and honest sales staff. Great value in…read moreproduct-best appliance at a competitive price. Hats off to Shannon at the Bakersfield, Wible Rd store!

So I have been wanting a Speed Queen set for 2 years. I am an esthetician and do a TON of spa…read morelaundry for my business. I did all the research on washers and dryers and it all pointed in the same direction... SPEED QUEEN. My husband got them for me this Christmas. It was delivered the week after. I was so excited! When I went to turn on the dryer it was making a loud banging noise. I immediately called my husband (who was at work at the fire station) and told him what was going on. He called URNERS and got the run around. We finally got a technician out in late January. He said it was the rollers and they needed to be replaced. ON A BRAND NEW MACHINE. Not only that, we splurged and got the TOP OF THE LINE MODEL in matte black. The most expensive set THEY SELL! So February comes and finally the next technician comes out to replace said rollers and guess what? ITS NOT EVEN THE CORRECT DIAGNOSIS! The dryer drum was bent! Now we have to wait for the new drum to get ordered and schedule to have that replaced. We have called Urners and asked for a new unit multiple times. We have asked to speak with a manager or supervisor. NOTHING. Can't even get someone to call us back to tell us to kick rocks. It's just disheartening when you save and save and splurge on the highest quality and then get this kind of outcome and get treated this way. The customer service from Urners really blows and I'll be notifying speed queen on the situation as well. Super BIG freaking bummer Urners.

I came here on Friday and because of Covid19, they are not allowing people to walk through the…read moreshowroom. I was greeted quickly by 2 different employees. Purchases need to be made online and they have curbside pickup. I was there for some shower parts for a bathroom remodel but I know NOTHING about plumbing so I was a little concerned about not getting the right thing. I asked the gentleman out front, Matthew, if he could help me because I didn't have a clue what to look for online. He said yes and looked at my bag of parts and knew exactly what I needed. He went into the store and he and another gentleman came out with two different options for me. After some discussion, I decided on one and made my purchase. I just want to say thank you to that Matthew for helping me out and making the whole thing very easy and quick. I appreciate his expertise and professionalism.

If I could give zero stars, I would…read more We are in the process of building a $1 million home and came in prepared to spend well over $100,000 selecting fixtures, appliances, and finishes. Apparently, none of that mattered. When we walked in, the woman at the front desk was on the phone. We understand people have to answer calls, but basic customer service costs nothing. She never looked up, never smiled, never acknowledged that we had entered, and made absolutely no effort to let us know someone would be with us shortly. We wandered the showroom for more than 35 minutes waiting for assistance. Finally, my husband politely walked back to the front desk, quietly said, "Excuse me," and asked if there was anyone else who could help us. She pointed at the phone, completely ignored his question, and continued her conversation as though we didn't exist. Not even a simple, "Someone will be with you in a few minutes." It was obvious that helping a customer on the phone was more important than the customers who had taken the time to come into the showroom ready to make a six-figure purchasing decision. The complete lack of professionalism, courtesy, and common sense was astonishing. We left without buying a single thing and will gladly spend our money somewhere that actually values its customers. Losing over $100,000 in business because an employee couldn't be bothered to acknowledge people standing in front of her is an incredible failure in customer service. Based on this experience, I would never recommend this business to anyone.

Julio & Macie we're very helpful throughout the process Julio was able to send me directly to the…read moreaisle, the bay and the location of the item I was looking for, which made it easy for me to get in and out. I had a difficult time getting my military discount, after several attempts trying to do it on Home Depot site,using their wifi and its still always a problem. It was being a hassle so I decided not to do it Macy took the time to get my number find my military discount and apply it even though I had given up. These are just two of the many people who are constantly help me when I come to Home Depot and their prices are always competitive with Lowe's and Ace Hardware. Today's visit... 5 out of 5 stars

The Home Depot parking lot has smelled like a decaying body for as long as I can remember. Every…read moretime I visit, the odor is overwhelming and extends all the way to the front entrance of the store. At this point, management should seriously consider having someone inspect the plumbing or sewer system because something is clearly not right. Ironically, the smell disappears once you walk inside, but unfortunately, the customer service doesn't improve much. Whenever I ask an associate for assistance, I get the impression that I'm inconveniencing them. The dirty looks and dismissive attitudes make it feel like they wish customers would rather not ask for help at all. I will give credit where it is due. One employee, Mari, was extremely helpful during one of my visits and was able to discount a damaged item I was purchasing. I genuinely appreciated her assistance and professionalism. However, a single positive interaction cannot outweigh what has otherwise been a consistently poor experience. I've been to this store numerous times for various home improvement projects and have likely interacted with 15 to 20 different employees over the years. Unfortunately, the overwhelming majority of those interactions have been negative or unhelpful. While Mari deserves recognition for doing a great job, one exceptional employee is not enough to offset the overall customer service culture at this location. I keep hoping things will improve, but after years of dealing with the odor outside and the lackluster customer service inside, I simply can't justify giving this store a higher rating.

This place is amazing! It's like a kitchen fantasy for all of us foodies! They have the brands…read moreand looks that help make a kitchen a home. I totally want the yellow stove! It just opened, and the grand opening was this weekend, but I stopped by the Best Buy it is located in for something else earlier this week and wandered through. The sales staff was so nice to me and took extra time to see if there was anything I needed without making me feel like I was hovered over, it was really conversational and nice. If I were in the market for a new kitchen I would definitley stop here, it makes the other appliance places look unorganized and like they dabble in appliances. This place looks so professional I just want to transport one of the whole kitchens to my house! (The green countertop one!)

We need a LOT of appliances here in Cali after our move and thanks to our research and Yelp, we…read morewere steered here to Best Buy to have a look. This was our second time in so we knew where to go and what we had been looking at. We were helped almost right away and the adviser never left us until the deals were made! We purchased a washer, dryer and a fridge. The items are priced so you can see what the deals are and how much percentage can be taken off. (10% in most cases) We got 15% off based on buying 3 high end items. The workers are not on commission, they must produce and share bonuses. The prices are not bargain basement but very competitive to other appliance stores and we did have great, patient, friendly service. Our guy was very knowledgeable with 35 years experience so it made our trip in all that much better. We have confidence in what we bought. If you want to settle for a floor model, (scratch and dent), there is a lot of choice at this store. Look for the yellow tags. The appliances range from lower end to high end but no junk. Something for everyone with all budgetary needs. Free delivery in town. Free connections with free standing appliances. (NOT dishwashers, built in ovens, microwaves) A bit of a bummer there. It is about $100 for hook ups where they hire someone and send them out (sub contracted workers) Collect Buy Buy reward points. Also, apparently come on Black Friday for the BEST deals. Keep an eye out for rebates, certain appliances will give you money off your utility bill. (mail in with PG&E) Also, if the item goes on sale within 15 days, you can get a refund back to your credit card. YOU have to keep an eye on this though. Visit the store after your purchases, it could be worth the drive. All in all, a good experience and we will return for the other 4 items we need. Would recommend to all to go in and have a look. Not everything is stainless steel, you can get white, black, red. I love the mock kitchens to give you an idea of how things would look. They did a great job setting this up!

He came the same day and repaired my Dryer within the hour. Would recommend !!! I have a LG Dryerread more

I highly recommend Marshalls Appliance Repair!! My in wall electric ovens display screen stopped…read moreworking. Gave Marshall a call and him and his son came to check it out the next day. They were both professional, knowledgeable, and honest. They diagnosed the issue, explained the repair in detail, and got it working again. The pricing was very reasonable. Definitely my new go-to for any appliance issues.

I would have given no stars but it was not an option. PLEASE…read moreDO NOT BUY from them. They do not care about customer service, much less the consumer. They sold me a washer that does not work and won't make it right. They want me to pay a 25% restocking fee on almost $1K washer.

Manager Kristi was awesome! She shopped the best looking scratch and dent fridge for us with…read morephotos and the ability to purchase remotely. Someone ended up giving us a fridge, so we did not purhcase, but we WILL be back. Thank you Kristi at Urner's!

Horrible furniture store !!! Think twice before making a purchase from this store …read more I bought new couches $1,840 to be exact ! Unfortunately they didn't fit in my living room . ( my mistake I knw ) . I live in Delano ca they were charging $300 fee to deliver them. I decided to pick them up . When I got home they didn't fit . It was late at night to reach back to them I waited next morning to contact them they said they'll let the manager know the whole day goes by no answer . The following day goes he reaches back to say they'll charge a %30 off to return them , !!!!! and will give a credit of $1,300 out of $1,840 I payed for . How unprofessional this furniture store is !!! Wanted $500 for free ! When the couches are brand new ! Never thought I would encounter a situation like this learn my lesson always go ACTUAL FURNITURE STORES !!! They can't even deliver their own products ! -

We were in the market for an inexpensive refrigerator for our garage. They have a showroom full of…read moredented and discounted refrigerators. We just started looking so we didn't buy yet but we were helped immediately by a very nice girl. We would return.